Awesome service by Steph! She was handling the drive thru and the front counter and did it perfectly! The food was fresh and the restaurant is perfectly clean! read more

A bit overpriced, but the usual for panda, no biggie. HOWEVER, being that I dont drink carbonated drinks, "can't due to medical reasons", bo sweetener for the tea? Employees thought I'd grown a third eye for asking. Would have drank my bottle of water from the car instead of $2.50 for something I couldn't drink.......NOT THE BRIGHTEST MOVE BY MANAGEMENT, to say the least. read more

This review is solely for their customer service on my visit tonight. I was with my two young sons and ordered food for each of them. We were being helped by Kristina. She was friendly, smiled the whole time, and exceeded my expectations during our visit. As I went to pay, she handed me an extra drink and asked if I wanted spring rolls or chicken egg rolls. At first I was confused by her question, as we hadn't ordered either of those items (and I was also slightly distracted by my kids). She asks again, and then said to me, "Moms deserve to treat themselves too." I thought it was such a sweet gesture and really kind of her. My kids commented several times how nice she was to give me those items and it definitely put a smile on our faces! Thank you, Kristina! We'll be back! read more

I came to this location with my family at around 3:30, and had a pleasant experience. Our server's name was Charlene, and she was very sweet and helpful. I ordered Chow Mein and Orange Chicken. Both were very fresh and tasty. If you need a quick bite to eat, this is definitely a good option! read more

Panda Express - Orange Chicken and Chow Mein were very tasty, and the portions were perfect! - Chinese Near Me - Lompoc, California

I live out of town, but thought I'd pick up something from the local Panda Express. First, I was pleasantly surprised at how late this place is open and that it has a drive up window, so you don't even have to get out of your car - how handy is that! I went inside though. Place was clean. It seemed like they were still quite busy taking online orders, so they were out of something, though I didn't pay attention to what it was. Also, low on the Power Greens. But all was well. Food was good. Service was quick. What more could one ask? read more

I have been to this location a few times in the last few months and my visits has been good. Yesterday I went in and it was the worst visit ever. Lobby dirty, took 25 minutes to get my food and the food was old/burnt. Cashiers have a no awareness, all they cared about is talking with each other and manager. Some changes needs to happen in this location. I asked the cashier if the Manager named Will or Andre still worked at this location and the cashier told me Will works in Santa Maria and Andre doesn't work for company anymore. Bummer.. Will and Andre is the reason I keep coming back to this location. I will never go back to this location. read more

If you come in around lunch time everything is made fresh. For some reason food taste better here. Especially orange chicken is nice and crunchy from outside and soft inside. Service is fast and portions are bit on small side but I prefer quality over quantity. There is air force base near by so expect alot military personnel. read more

Panda Express - Kung pao chicken..shanghai angus steak..brown rice and veggies. - Chinese Near Me - Lompoc, California

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Came today at 10 , and was waiting in line at the drive through for over 8 minutes , ended up leaving after not being helped , or given assistance at all , just sat there in silence waiting for whoever was working at drive through to assist me , seemed like whoever was working wasn't on top of things at all , and left a very bad experience for this customer , wont be returning any time soon. read more

Update...they're still always out of food, even when just opening, or even when there no one in there. Which i dont see how thats possible. Aside from not taking the opportunity to preapre food...tonight they wouldn't allow 2 transactions from the same vehicle in the drive thru, even though there was no one else in the drive thru...literally had to drive around in a circle to make a 2nd order...what kind of nonsense is that. If wondering, it was whoever was working on 01/20/2019 @ 6:46pm I dont know if its management, or lompoc just attracts lazy workers, but its been this way for years... read more

Really disappointed with Panda today. Normally have no issues.. but today I was told 5 to 8 minute wait for my food. Which I'm fine with. But then 15 minutes later to still not receive my food was frustrating. I'm fine with waiting 15 minutes dont get me wrong but tell me that. And then I get home with my food. And there is hardly any food in the container. Very very disappointed with them today. And then when I start to eat the food it's cold... read more

Doors locked.drive thru only. F that went somewhere else. From the reviews, not missing anything either. Coin shortage? Haha.

Horrible. I was the last customer for that evening and ordered shrimp and walnut. First it wasn't a full order since there was not much left. No walnut. Server should have told me that it wasn't enough to make the order. Besides charging me full price, the cashier charged extra one dollar. It should have discounted two dollars. The fried rice was horrible. I could taste the rice was partially cooked. I go to Lompoc for work frequently. That was my first time and would be my last time. My one star means F- for food and customer service. read more

Once they finally interact with you, the employees are too concerned with the drama going on inside of the business that they don't actually listen to you and take your order. When they do get the item right they just throw some in the package, still paying more attention to their friends or whatever else is going on. I also find that they give you so much less than other locations. I've never seen such unprofessional behavior at a chain. What a waste of time and money. For everyone reading, this is the 4th time I've been to this spot. I'm not a critical person but it's only gotten worse. This place was never great but at least the first time I went it wasn't a total waste. read more

The food was good so that's why I'm rating 2 stars. I ordered 4 items but these bozo workers gave me only 2 forks and 3 fortune cookies. I ordered Teriyaki chicken but they didn't even give me Teriyaki sauce, so I had to ask. Get on your game, Drive-thru workers. read more

You would think at 12:00 pm their dishes would all be ready for customers. Instead I saw 3 of them not ready. When asked when they would be, was told they are not ready yet. Of course it's not ready yet. If it were, they would have it out I would think. So I asked her to ask the cooks when they would be out and was told 20 mins since they hadn't started cutting the celery yet. So I went ahead and got something else. I go to get my drink at the fountain and see they are having a plumbing issue that had them using a plunger on the drain. Tells me they do rinse the machines when closing as you're suppose to. So sat to eat and well the brown steamed rice was still somewhat crunchy. Advice, find somewhere else to eat. read more

I have gone several times into this restaurant they do not have teriyaki chicken. And almost with a smile they say it'll be a 20 min wait to discourage me from waiting. I don't know if it's this stores policy to not have it made unless ordered, middle management failures or the employees laziness but it is constant like my kids love Panda Express but this specific store has an issue. The kids ask for it I go and my diet the only thing on the menu I can eat that doesn't completely kill it is the chicken that I now believe might never be available. Like oh it takes 20 mins to make it and nobody got time for that apparently. Now this alone would generally just sway me from coming back but my daughter begged for Chinese food so I caved. This time not only no chicken, but the food was cold and gross even my daughter has abandoned them. Good luck if venture into this place... good news is blaze pizza and the habit are ran way better and have better food and they are conveniently located right next to Panda Express. read more

NEVER, NEVER, NEVER, NEVER AGAIN! Disgusting, burned, commercial- plastic sauces, flavorless... This is the antithesis of poor take out gone bad. The corporation grew profits 8.2% over the last fiscal period and is projected to open 5k stores within a couple of years. Why??? Because the average American consumer doesn't know descent from poorly made foods. I vote with my dollars as a consumer. Don't get distracted by the pretty pictures and cute panda mascot. I wrote to Al Chaib (COO, Panda Express) and offered an intensive "fix it" proposal with an emphasis toward quality and assurance. Stay tuned... "same Bat channel, same Bat time". read more

Very bad experience tonight! I stopped by to get food and when I got home to eat with my family the food was cold and Mind you they were out of mostly everything by 9 which I I understand But the orange chicken was disgusting!! And my kids ate some of it to! I tried to call back since they closed at 1030 and no answer ! Will be back tomorrow to get my money back read more

So disappointed I'm a pretty loyal customer i even received some VIP discount cards from the general manager. i stopped by today in drive thru and tried to use the card as i had 3 times left to use it for 10% off my order and the kid at the drive thru said i could use it and marked my card and i looked at my receipt to see he didn't even apply the 10% off. When i asked him why he marked my discount card but didn't apply the discount he said we have to mark it each time you use it, i explained yes i understand that but you marked it and didn't apply the discount and he continued to say "i wasn't taught that way". Stating he was taught to mark the card down 5 times AND THEN apply a 10% discount after the 5th visit, I physically showed I was confused as he closed the window and walked away. How does that make sense, how are all cashiers not being trained on how to correctly use their own discount cards that clearly explain how they should be used on the card. read more

You may as well go eat at a restaurant being you wait 25 mins in line, then get to order and there always out of white rice. This is the fourth time being out of white rice. So over this place. Customer service sucks! Step your game up panda. read more

I appreciate how service oriented were the crew when I was asking for my order and asking to get some condiments. I wanted to say keep up the good work Valeria and Gabby for being friendly to your customers. Thank you very much. read more

After 3 hr long hour drive from Los Angeles with family we decided on this place for dinner. Got the family deal for about $40! Food was meh- the broccoli beef was really really bad in appearance and taste. One bite & I returned the entire entree and the dude working the counter seemed pissed off! My kids were not going to eat it. I asked for a side a white rice instead- anything beside the bum entree! After a few minutes the guy finally agreed ( with an attitude) and switched the entree. We're in Lompoc about once a month and will remember this experience. read more

What some of us Asian people call "Fake Chinese Food". Don't get me wrong, Panda is cool. I dig it when I t comes to lunch. Decent portions at a decent price. read more

I love panda, however this is because I do not mind patiently waiting for my food. We usually get the family meal so most of the time I have to wait for at least one if not more entrees to be made so there is enough for our order and for others. The service is usually very friendly and they always answer any questions! I have noticed that the people who leave here unhappy are the ones who give the workers a hard time about things that they cannot really control like how much orange chicken there is... if you are nice to then they are nice to you, you get what you give so give respect and you get it back. Oh and the food is really good too, even better when you receive good service! read more

2-5-21 @5:25pm: Okay...... I had said before in a review a few months ago "...never again, done with this place!" ...and should've kept to it. But the better half wanted Panda and to try again. My order wasn't ready and I was a few minutes late due to the traffic in the shopping area and not being able to get to their parking lot because of the drive thru lane cutting off other customers. Anyways.....So we pre-ordered online for pick-up and ordered the Big Plate for him (a side and three entrees, right?) and only got the side and two entrees!! Yeah, got shorted....AGAIN!! This time, it seemed like new faces, so it's not the same people making the same mistakes...they just don't care! The Asian chick who seemed to be running the show was rude to customers and even her co-workers, carrying on loudly barking instructions...wow! The walk-in and online pick-up line was all one line and jumbled up so that people weren't allowed to keep the 6-foot social distancing law, with people walking over one another in a confined area at the counter...that really pissed me off! The drink I got with my meal was EXTREMELY flat and syrupy....which I threw out in disgust, and my fried rice was really dry. The food, in general, tasted okay, but the servings were VERY small compared to how they USED TO serve their customers, and as with our order tonight, they're still omitting parts of the orders people pay for! Robert H, is it? First, I do NOT want a comp so don't freakin' offer or respond with that, please!!! I will not be going back for any reason to this location....you couldn't pay me to!!! But as someone who has performed many kinds of public service for over 36 years, including fast food, I only have some advice that I hope this place will use: GET YOUR S%$T TOGETHER!!!!! Straighten up and fly right! Especially in these times, with COVID-19 going on, people are blessed to be able to treat themselves to eat out at all! No one should pay to receive this kind of service, and should get what they order and pay for! And without risk of contracting the virus because the staff isn't enforcing the social distancing laws! If someone doesn't like what they got, they could get a refund. But if a person contracts COVID-19 because a place like Panda here in Lompoc isn't enforcing social distancing and forces customers to be on top of each other due to lack of organization, you can't get a refund and a free side of more nothing don't cover the damage or repercussions of that! GET YOUR S@#t TOGETHER, PANDA EXPRESS-LOMPOC! Making the whole community look bad with that s%*t!!!! read more

So I brought my niece to Panda Express in Lompoc, Ca. (one of my favorite places to eat) today. I ordered the Teriyaki Chicken and fried rice as usual. The Teriyaki sauce had an unusual vinegar flavor to it. It was nasty. Didn't even taste like Teriyaki. I went back to the cashier and told him, in which he got his manager. The manager told me I could not get a refund because I ate at the food. Excuse me, how was I to know if I liked the food or not? I was told that the Teriyaki sauce is free and that is why I couldn't be refunded. Okay, but I did order "Teriyaki Chicken", doesn't that include "Teriyaki sauce"? I told the manager that I did not want the food. So I was ready to leave hungry and broke, when the manager offered me a $10 gift card. What, do they think I'm going to eat there again? By the way, the cook heard my complaint and made more sauce and it was actually good, but I was so shocked about not being refunded (because I tasted the food) that we left anyway. read more

This location is often closed when online it says it is open. I love panda Express but I do expect better service due to the fact that most of the time I go through the drive-thru something is missing such as a fork or the soy sauce this may be small to some but when you are on your way to work they are necessary items read more

I ordered food at 5 PM. I waited to 9 PM. There hours said 10:30 PM to close. I called at 9:45 PM and the recording said they were closed and then hung up. So much for delivery or any kind of service. read more

Walnut shrimp did not have walnuts, I informed the young man behind the counter & he told me the cook forgot to put it in. I told him well then it's not walnut shrimp it's just shrimp. He promptly added the walnuts. The dining room was stifling hot, my wife & I had to get our food to go & eat in the truck. However, the crew was polite. Take care of the small details & I will give a 5 rating . 4-20-18. 2:00PM read more

I was very disappointed with the service I received at Panda Express today. Specifically, Chloe was my server and I was baffled at the portions I received with the plates I ordered as well as the attitude that was given to me. I had to drive back to Panda Express to get the full portion I ordered. Not going back. read more

I visited the lompoc, california store at about 1 pm today. I ordered a 2 item plate and at check out I ask for a cup for water from the soft drink machine. The lady said it was out of order. So I bought a bottle of water for $2.05 which was my only choice for water to drink. On leaving the store I checked the water dispenser at the soda machine and it was working fine. I ask for the manager lady and she told me "we didn't force you to do anything". This has to be an approve management practice to sell more water. I'm so sad about this as I used to like the place. Worded what else goes on like this? read more

This was my first time eating at this panda express it's been a long weekend so far and me and my kids were very tired and hungry when we walked into panda express we were immediately greeted by Adrianna with a smile She also offered for us to try one of the newest items on the menu him immediately which made me very excited because it was shrimp!!! Then one of the items was not fully ready so she offered me and my kids free drinks while we sat and waited for the food. When she called us up to get the food the sauce wasn't ready for the teriyaki chicken but it we said that we would like to wait for it when she came to bring us the sauce she also gave us free vegetable egg rolls for awaiting an additional five minutes. Customer service is huge to me and I just wanted everyone to know that this girl kept a smile on her face and made sure that me and my kids were happy before I can even tried to get upset thank you very much for being so professional and kind This is just to put the cherry on top for our night! read more

Our daughter has autism and is very hard to feed but we found that she loves Panda Express the only problem was she doesn't eat much meat. The manager in your Lompoc store helped us with this issue (Andre) by fixing her an all vegetable plate from the SWFIRE CKN BRST this is her favorite. Ever since he has started working there you can see the improvement in the quality of the food and all of the employees. As for my family we now come in every Friday. Please let them know that we appreciate all that they are doing. The Elmore family, Lyn, Donna & Briana read more

Real bad tonight. We went through the drive-thru. This is the second out of the last three times they didn't have an entree. It was Teriyaki chicken both times. So instead I got orange chicken and walnut shrimp with white rice instead. The girl in the drivethru was a total sweetheart and very apologetic. We paid for our food and came home. When I opened my box of food, my rice was still hard and a couple pieces of my orange chicken were cooked so long that they were hard and dry on the inside. My walnut shrimp was a bit slimy, too as it was last time. I think I'm done with this location. I've been to many good PEs all over San Diego and other parts of California. The Lompoc location can't seem to get it's act together for some reason. I'm calling corporate in the morning. read more

Been sitting in this drive thru for 20 minuets and they didn't even give us a reason or a heads up. This isn't the first time either. We are stuck behind another car but I'd go home if I could. Pretty bad service recently. read more

Worst panda I have ever been to. Service is horrible every time I have gone and they have been out of white rice every time as well

This place continues to be filthy. From the less than optimal bathrooms to the abundance of uncleaned tables. The food is prepared well, but the remainder of the store is consistently neglected. read more

Andre, the best mananger I have ever met. The quality of this Panada Express has turned around 100% . The food is better , they give better portions , the place is clean, the employees are really nice. We eat here "every Friday" regular customers. My husband has seen Andre step in and help out where needed ...Now that is a "awesome" manager very humble and has a welcomimg smile. I give kudos to Andre and all the Panda Express employees...Keep up the great job!!!! Donna E read more

The past 2 times I have been here and gone through the drive thru, there has been a horrible wait! Barely any cars yet, I'm sitting in my car for 10-15 mins. Then they forget the sauces and last time my food was slightly cold. I don't plan to eat here anymore, just a waste of time and money. read more

Went today for lunch drive thru got a three entree plate literally only had half chow mein and like 4 pieces of orange chicken on each side. The Beijing beef was good but because it came in a desperate container. And this isn't the first time the drive thru does this Panda drive thru is slacking !!! read more