I have been going to Panda Express for at least 10 years and the 3 times I have been here they give me the shortest smallest portions with the worst customer service. Tonight I got home and had 1 piece of Szechuan Chicken and 6 pieces of Orange Chicken...for a two entree plate. I am done. Reporting this on my Amex as a fraudulent charge. Panda Express should pull this franchise license. read more

keep asking the employees to make sure they add the sauce on top for 4 times in a row they have never done so I keep coming in after double checking from the drive through. this place is not worth it for convenience read more

Why is there always a wait on food! Seriously fried rice ‍in the afternoon!!, you shouldn't be running out when it's a main food givin out all the time! Is it really that hard to make food when it's getting low??, stop waiting until you run out before making it!! Management needs to get on top of this store!! read more

Ordered Orange chicken meal and picked it up... the chicken was so HARD I could not cut it with a fork... This is not the 1dt time, but it is my LAST... Why do they serve food that has been sitting in the warmer all afternoon? They have to know its drying out... I hate driving across town, and then throwing out the food I bring home... read more

I would leave a zero if I could. Yesterday I ordered the beef and broccoli bowl along with rice. My husband ordered the teriyaki chicken & rice. When we got to the car to eat was very disappointed. He got 1 piece of chicken, at all the others we have been to he got 1 1/2 pieces. Now mine was a different story. I got my 3 small pieces of beef and 4 small pieces of broccoli that was tough and yellow. They made him a new bowl mind you out of the same bowl from before. Again I got yellow broccoli on most of the pieces and maybe 1 more piece of meat than before. In case you don't know YELLOW broccoli means it is old. NEVER will we stop at this store again. They were also rude and not very courteous to us. read more

Panda Express - See the YELLOW broccoli. - Chinese Near Me - Newberg, Oregon

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Every time I come in, they are always out of desired entrees and the workers refuse to make more if it's within an hour and a half of closing. read more

Ravyn is a lovely worker and she made the experience so fast and easy! She made sure to ask if we needed any sauce or silverware! Thank you Ravyn! read more

Very poor service very disorganized and food not kept fresh. Also not healthy too few vegtaables! Awful service again placed order on app and they didn't have it ready!! read more

Food is as expected, pretty good for fast serve, food is always fresh. My only complaint is FoxNews (Would feel same way if it were CNN or MSNBC) playing on the tv, clearly there is better non political opinionated channels to show in your establishment. read more

Terrible! Had to wait over 20 minutes after being told it would be 5-7 minutes and could we pull around front and then they have our order to a different car. That customer took it back to the doorway (can't go into the restaurant) and got his correct order while we waited some more. Then we told the girl that that was indeed our order but we didn't want it because that customer admitted he did touch it and she said"even if I repackage it" Seriously??? We're in a pandemic. I will never ever go back and I suggest you don't! read more

I usually love Panda Express, and I have given this location several tries but never have received good service. For one, they are almost always out of food and then get very annoyed if they have to cook something, plus it sometimes takes 20 minutes. Last week, I went for dinner two hours before they closed and they only had 2 entrees available. Today I went through the drive thru and asked for half rice, half veggies, when we got to the window we saw the girl put chow-mein in our box so when we asked her about it, she got really rude and said that's why I ask if it's right before you drive up to the window. She tossed the already packed box on the counter and went to re-do it with the correct items. She came back handed the card/food to us without even looking and then shut the window. We wanted to ask for a pack of soy sauce but she would not acknowledge us in the slightest. I am just so disappointed each time with this restaurant and will be driving to the Sherwood location just for the better service and food selection. read more

If I could give it a lower rating I would! First off the pepper chicken that I ordered was so salty I couldn't eat it, it tasted like they had made the sauce out of just salt YUCK! Then while I ate the other food that I ordered I saw one of the employees start using chemicals in the food warmer with a rag, and it was the same rag this person had been using on everything else Disgusting! There are definitely some health code violations going on in this place! I will never eat a this establishment again! read more

WORST ONLINE ORDERING EXPERIENCE EVER!!!! I placed an online order at 4:25 p.m. for pick up at 5:35. Arrived at 5:36 amongst a complete chaos storm - the staff is so unorganized, they have NO CLUE what they are doing. They managed to "loose" my online order, so I had to wait. It ended up being a 17 MINUTE WAIT as they kept helping people coming in the door. I literally was there long enough WAITING that others came in, got their food and left before I got my order. Arriving at home, the morons forgot the egg rolls. The food - MEH. NOT WORTH THE TIME, ENERGY, FRUSTRATION OR EFFORT. Oh, and I sent "feedback" through their corporate "contact us" and have received NOTHING in response. What a joke of a restaurant INDEED! Too bad it wasn't a REAL restaurant, now this place just takes up space in Newberg. DON'T WASTE YOUR TIME!!!!!!! read more

This place is an absolute JOKE! I couldn't wait for Panda to come to Newberg, now I drive to sherwood, as this is THE worst food and service I've ever experienced at a Panda. Tonight was exceptionally bad. I pulled up for the drive though window and was told to wait... and wait I did. Nobody in front of me, and nobody at the pick up window. Finally I was like, "Hello?" And then someone came on and asked what I wanted. I replied "string bean chicken, please" and she replied "were out of that tonight" so I then ordered mushroom chicken, to which she relied "were out of that too, we'd have to make it and it takes a long time, do you wanna wait?" So then I just said "what do you have?!!" And I Ordered the sweet fire chicken and spring rolls and went to the window to pay. I asked the girl, I think her name was Rosie, if they were really out of the string bean chicken and she said "no, they'd make more tomorrow", Guess they just didn't want to make anymore for customers tonight. Anyway.... finally got home to eat, only to realize they DID NOT put my spring rolls in the bag! Ugh! So I called and asked to speak to the manager, they set the phone on the counter while they tried to find the manager.... in the meantime I could hear every single word they were saying! They were talking bad about the "customer on the phone", which was me! And also the fact that they couldn't find the manager on duty. One of them finally said, "just tell her he stepped out and we'll have him call her back". So when this person got back on the phone with me, that's exactly what she said, to which I replied, "I could hear every word you guys just said, and I know you don't know where your manger is, just give me corporate or your district managers number". She hung up on me! I found cooperates number online and will be filing a formal complaint, just wanted to stop here first as to maybe detour anyone from going here! Want a complete sh*t show that place is! Get it together NEWBERG PANDA! read more

6:30pm on a Friday night. Typical dinner time so you would think Panda Express would be stocked up and ready. Nope. We asked for Shanghai beef and was told it would be a few minutes. No worries, we can wait! (The bowl had been empty for quite some time) So we move on and continue to order. I ask for white rice.... they are out! Won't be done for another 45 minutes! What! So I look at the fried rice and there is barely a scoop! How are they supposed to make more when there is no white rice!?! This is the second time this has happened to us so I wanted to share. So disappointing. We were so excited for something new in Newberg. :( read more

I am very very disappointed in this panda. I went through the drive through today and ordered 2 large sides. I asked for a large fried rice and the lady says large plate with fried rice & I said no just a large fried rice .! She says ok so I finish ordering and get the the window and she opens the window and snatches the bills from my hand and I had to tell her she didn't take my change so she comes back and says lovely and takes it . Then she gets our food together and basically throws it out the window at me and did not say one word . . NEVER AGAIN will I go back there . I have had nothing but problems with that place . My son likes Shang high steak and I am always told that it will take 5-10 mins and I end up waiting 15 or more at times. Just rude employees and when I call to let the manager know I feel they really don't give too shi*s ! Good luck Christina! read more

We just went through the drive through- and waited in the parking lot for 25 min while they cooked chow mein. It was mainly frustrating because in the driveway they said it was a 3 min wait and we were fine with that- after 10 min I went inside and she said she "didn't mean to say that". After 25 min we left with our food- only to get home to find chow mein in only one of our meals... so frustrating. read more

Panda Express - Chinese Near Me - Newberg, Oregon

Food is fine, service is TERRIBLE. I have been a handful of times and I have not once been greeted or treated kindly. I wish this place would go out of business purely based on their staff and managers' attitudes. read more

A much better Panda than the Sherwood location. I wanted a good amount of orange chicken so I was considering getting a plate. I saw that the staff was actually giving two scoops of orange chicken per bowl instead of the half scoops that I had come to expect, so I happily got a bowl instead. My bowl was still hot, and the chicken met my expectations. It is also a very lovely space. We sat outside and enjoyed the summer day. Plenty of seating inside as well. read more

Drive through window order. Over 15 min waiting and still no food. Went in and ask was told "it's not ready yet and will be longer". Ask how long and told "it's all fresh so that's the wait". Not really an answer. They are new here but this is crazy. Will stay away from this one until they can get things going. read more

service sucked bootyhole, they didnt have enough straws, or bowls, rangoons were empty!! don't eat here not enough teriyaki sauce read more

The customer service is the worst I have ever received anywhere. Openly rude and hostile female employees. They have fox new on the TV while the Hispanic employees are working hard doing a good job being degraded by the racist rhetoric on the the fox news channel. The negativity and hostility you can feel when you walk in the door the unhappiness of the employees is quite evident. No wonder the food is so bad there is no love or passion only hurry get those cows moving I mean customers that they treat like cows. The way some of the employees treat there follow worker is disgusting and even worse then they treat there customers. If you like waiting in line and being ordered where to go park and we will get your food to you when we feel like it and we do not care because we do not have to Panda Express is the place to go. read more

Excited to see a Panda near GFU, but I think this is the worst one I have ever been to. Every time there is a long wait for food and the customer service is terrible. Today I went in and got a bowl and I had about four actual pieces of orange chicken in it. I asked the girl working if I could get a little more because it was like half a scoop and my bowl was about half full. The cashier took my bowl before I finished talking and tried to ring me up. The other worker I was previously talking to told her I requested more chicken. The cashier asked her if that was a scoop and she said yes. She rang me up and at no point addressed the actual customer... would it hurt to put at least a couple more pieces in the bowl to make a customer happy... apparently. Will not be coming back. read more

Always quick, good and predictable food. My kids and I love it! I love that they support our local schools and clubs through fundraising events. Thank you! read more

Not sure what the low ratings are about for this Panda - there's always a long line in the drive through and it goes quickly. Employees get my order correctly and are nice enough. Food is pretty good! read more

This was the worst Panda experience of my life. Usually, the food portions are okay and the servers are nice. But today was an all-time low. The first two workers were very sweet and patient with my order. But then I think they got busy because they had to hand off my order to another employee. They told him, half noodles and half rice. He put in half noodles and didn't put in half rice. He then handed my order off to another sour-faced employee. This employee was the worst customer experience I've ever had. 1. She put a TINY amount of entree into my bowl. My friend and I compared bowls, and my friend had twice as much food as I did (another employee was helping my friend). 2. When the sour-faced employee rang me up, she asked me "what did you get"? I said I got a bowl with kung pao chicken. She rolled her eyes and snapped "what was your side". How does that affect the price? Why was she so impatient about it? 3. As my friend and I walked out, I noticed the amount of food in my bowl was suspiciously little. I opened it to investigate and discovered that the guy employee didn't put in my half rice. So I had half a side and a tiny amount of entree. I walked back in and pointed out the mistake to the sour-faced lady. She didn't apologize. Didn't make eye contact with me. She snapped, "take your fork out of the bowl". And dumped two little scoops of fried rice onto my bowl carelessly. Then I left and ate my Panda bc Panda is my life, but I am fuming! My receipt says that the server name was Briana H. I don't know if this was the sour-faced lady (since she was the one that rang me up) or one of the nice ladies that helped me first. But if you walk in and there's a sour-faced lady that looks like a Briana, avoid her and maybe you'll get a normal-sized portion of food. read more

Had a bit of a problem but the owner reached out and handled it. I hope the customer service at this location improves but I very much appreciated the service i got from the owner!! read more

Worst Panda Express ever!! Had another disappointing experience here tonight, and it will be my last. Ordered Panda Feast in drive through and was told it would be a 7 minute wait for the string bean chicken. Followed instructions to pull around and wait by front door. At the 20 minute mark, had to put on my mask (COVID) and go inside the store to check on our order. The entree we were waiting for was restocked on the food line but no one filled our last box and brought our order out. The rest of our order had been sitting there for 20 minutes getting cold. Not sure if they ever would have brought it out if I hadn't gone in. Took another 5 minutes for someone to dish up our last entree. No apology from supervisor who handed it to me. Got home and was further disappointed when we discovered the boxes were only 2/3 to 3/4 full, and the beef broccoli was just over half full. Definitely not $37 of food. Not the first time I have experienced terrible and disorganized service here with inconsistent portions that are not in line with what you get at other Panda Express restaurants . . . done throwing money away at this place. Left two messages for the manager but did not get a call back so am sharing my feedback here, which I don't normally do. read more

Panda Express - Chinese Near Me - Newberg, Oregon

I enjoy the food from Panda, but not the experience. I ordered a delivery (Door Dash) which was over 30 minutes late. The resturaunt says to call the delivery company, and vice versa. Really? Nobody wants to take responsibility. This is the first and last time I'm trying that! Cold food does no good. read more

I generally Like Panda Express, but this location often disappoints. They are frequently out of things and I would say 50% of the time I go through the drive through my order is wrong. Feels more like a management issue. When you do get the right food most of the time it is good (on par with other locations). read more

Just went there today. one girl was so sweet and said I looked like a Barbie (legit made my entire week! ) and Jordan (he was training) was super nice and did a stellar job. A blonde chick was super rude to me and my mom. Won't be back. Terrible. Horrible. I'd rather eat dirt then spend my money there just because of how she treated us. read more

This panda express location is literally the worst location of panda to ever exist. I have probably been here seven times total since it's been opened. Five out of the seven times I was told they were completely out of string bean chicken breast. For different reasons. The two times they did have string bean chicken breast it tasted so old and gross that I ended up throwing it away. I'm not sure how it is possible for them to be so awful at doing something that's thousands of other stores do properly. My daughter also says that the orange chicken here taste old and gross as well. So it's not just the string bean chicken breast. I was told today that they didn't have enough string beans to make new string being chicken breast. Really? Every time I come here? Maybe here's an idea for you. Cut more string beans in the morning! This is not difficult to figure out supply and demand!! Seven chances is five chances too many for us. Never coming here again. read more

Sadly, this is the most disappointing Panda Express I've ever been to. Waited for about 20 min for our food in the drive through more than once, because they forgot to make it after we paid. I've watched a manager disrespect a customer and order him around, watched managers disrespect employees numerous times, then the drive through seriously skimps on food. Bowls & plates are only 1/2-3/4 full. You can pretty much bank on the fact that you will get way less food in the drive through and it will be the remnants of left overs. Also been numerous times when they are out of multiple entree dishes at once. I really have wished it would have improved. We would love to give them our family's business, but we will avoid this location as much as we possibly can. Sure wish we didn't have to. read more

Hopefully someone at corporate is paying attention! All these negative reviews...maybe there is truth to it. I just went through the drive-through and was told the fresh veggies weren't available, and would be 2 minutes. No big deal...was told to pull around and they'd bring it out(even though no one was behind me in drive through) employee tells me she knows no one is behind me, but it will "mess up their drive through times"...so i oblige and park. 15 minutes goes by and so i go in and wait in line only to be told by a super rude employee that they don't issue refunds, but the manager(who was unavailable at the time), may be able to help me. More waiting. Entire lunch hour wasted on incompetent people! Undoubtably worst service and availability of any panda i have ever been to! Employees are rude and have attitudes and show zero appreciation for customers. No one said they were sorry for forgetting about me! Hahahahahha. Not that i wanted it, but usually acknowledging a mistake helps customers feel better.. My other complaint is that 3 out of 4 times i have tried to get string bean chicken they are always like, sorry we don't have that available right now, but if you wait 15 minutes(while all your friends eat), you can order it. Well take it off the menu then! Also take me off the menu...of people who eat at this panda. read more

I walked in a asked for a bowl but was given a plate. I was very confused because I asked the food to go, when I asked why they gave me a plate they said they were out of bowels... I got a drink and they were out of straws but were actually only giving them to the drive through and was rude when I asked for some saying I'd have to wait 20-30 minutes. My Rangoon's were completely empty and extremely hard when I got them. Orange chicken was dry and I only got a third of a portion of what I normally get when I go to any other Panda Express. Worst panda I have ever been to. read more

I love panda, but everytime I go to the newberg location, I have such a bad experience with their customer service that I almost do t even want the food anymore! Very unhappy with the staff, they don't listen at the drive through and will talk over you, I felt like I was arguing just to get my food read more

Similar experience as other diners. It's 6:00 on a Friday night. No black pepper chicken, no mushroom chicken, no Shanghai beef. When I asked if they were coming, I was told that it would be 10-15 min. The restaurant was busy, but not slammed. There clearly needs to be some training of the cooks so that this doesn't happen. This was, by the way, the second time that this has happened to me. read more

I don't agree with most of the reviews here. Food is what I expect out of Panda and dining inside is nice. The employees for the most part are friendly. The weirdest thing about this location is the whole "please park in the parking lot and we'll bring old over" thing when you order in the drive-thru. Even when nobody is behind you. It's just kind of fishy. read more

I went through the drive through this morning, ordered, then asked if I could change my order from kids meal to panda bowl (far better deal). She sounded super annoyed. I apologized, went to the window, she grabbed my card without looking at me, thrust the bag at me still without looking at me. I began to apologize again but the window slammed in my face. On top of that, my order wasn't correct. When you get treated like that, the food doesn't taste good.:( read more

this location is the WORST rude employees and two days in a row I've ordered beef n broccoli and it came WITHOUT ANY BEEF!