BAD MANAGEMENT. !!!!!! Friday night, line out the door and drive thru packed. 2 employees sitting out front on break. 1 person serving, 1 person cooking, all moving at 1/2 speed. While I was in line at least 20 people left disgusted. I also left after awhile, I was just dumbfounded, it was like watching a train wreck. Good luck if you go here... read more

Hours need to be updated here. The staff was incredibly rude to me when I walked in at 9:08 to order some food. They told me that they closed at 8:30 yet their doors were still open. Highly disappointed as there is not many places to eat in this town and we were staying in the hotel across the street. So much for good customer service. read more

After about 20-40 times I've used my electric scooter to drive through I was told rather rudely I was not allowed due to identification reasons. Would be 1 star but given the pre-identification requirements it did feel authentically Chinese, at least CCP era Chinese. read more

Most of the time they will mess up like missing soy sause, today they even forgot walnuts in the shrimP, today they totally forgot my orange chicken, read more

Ordered 2 meals consisting of 4 different entrees (broccoli beef, mushroom chicken, orange chicken and honey walnut shrimp) with 3 sides (chow mein, fried rice, and brown rice) for delivery from the E. Sheldon St. location in Prescott. The order arrived on time and was warm enough, but both styrofoam containers contained very little meat, it was 85% rice and noodles. The separate container with the walnut shrimp was a decent portion. All of the food was bland and flavorless except the walnut shrimp which was very sweet but still the best of the entrees. I have eaten at a lot of fast food Chinese restaurants (including some other Panda Express locations) and this was easily the worst - a total waste of almost $40. I won't take another chance on this place and would definitely NOT recommend it. read more

Had the opposite experience of one reviewer. Food was fresh. Get through line in a reasonable time. Price is fair, help is courteousness Resturant is acceptably clean. HOWEVER, soda fountain didn't work properly and ice ejects with extra force onto floor. read more

This Panda Express is uniquely horrible, and unqualified to be open for business. Half of my orders are made with errors and/or containers with liquids are not sealed properly. Frustration is the norm at this franchise. No other Panda Express, in AZ or CA, has presented itself so miserably. The soft drink fountain works as expected. read more

Why is their drive-thru always closed? It's literally the only location I've ever seen do this and not only a handful of times- literally every single time I try to go there (usually week days around lunch time). read more

Panda Express - Noon on a Wednesday and their drive thru is closed. Every single time I go here. - Chinese Near Me - Prescott, Arizona

For fast food Chinese this place is pretty good and consistent. Also I have found the people they hire are very nice and friendly.

Sometimes they are good and other times the food is TERRIBLE... honestly annoyed because EVERY TIME I GO THEY ARE OUT OF SOMETHING AND I USUALLY WAIT . It frustrates me cause it happens so much. I used to work In restaurants like learn your busy times and PREPARE. It's annoying and I'm probably not coming back anymore. So if you are going please expect to wait and wait for your food. read more

This Panda Express is close to where I work I like to use it for a quick easy meals cuz I'm on calling call most of the week but as of this last year I have been unable to use the drive-thru do the lack of equipment or staff to be able to understand and place an order correctly and have to deal with confrontational staff who wish to argue about what you order was read more

Wow Tuesday evening rush hour and this place has no food choices because the cook is to far behind. The manager was just wondering around like he was lost ignoring the customers remarks that the selection was extremely limited. I even hate giving 1 star and for the managers position panda don't hold the bar very high. Panda please hire aggressive motivated manager's. . read more

Panda Express has signage in their restaurant advertising online orders with the ease of simplicity, convenience and rapid order pick up. Today was the third time I have ordered online for this restaurant and the third time I've been disappointed. Today I ordered for a 1230 pickup. Food was not ready. Cashier acts like it's an inconvenience that I'm even there. I wait 17 minutes after my food was supposed to be ready. At least 10 people waiting in line ordered their food and paid while I was still waiting to pick up my food order that was already paid for. I could have saved time by not ordering online. Not sure if I'll be back again. read more

Stop into this location at exactly 8:40pm and the store has posted that they close at 9:30pm. I asked to order chicken teriyaki and was told that they weren't cooking anything else until closing. There were only about 4 items to choose from and didn't look very fresh. The person behind the counter was pretty rude and the staff only seemed concerned about cleaning so they could leave. If a restaurant says they are open until a certain time then they should serve the menu . I will not be patronizing this location ever again. It was 45 minutes until closing, not 10 minutes. RIDICULOUS!!! read more

After the negative review I wrote someone from this panda did reach out to me. They said they would make up the bad meal and crappy experience with the employees. So they mailed my wife and I a free side order coupon worth about a $1.50 each if we purchased 2 meals. This to me was an insult. The coupon also expired in 3 weeks so we were not able to use at all anyway. read more

Okay, so we came back last night, to give it a second chance, and I must say, the service was excellent and the food was fresh, the owner is really committed to making this place great... totally worth coming in I read more

I was just here trying to have lunch with my wife and they thought it would be better to laugh at my wife's Korean accent when she questioned her order,which we know very well because we eat at Panda twice a week with the grandkids,but no more.Those 2 young girls fixed that. read more

Wow the food to me is awful. The medium size honey walnut deep fried shrimp still had tails on. The supposed hot stuff on the menu had no heat, an each dish felt like it was missing a couple spices. Almost forgot the fried rice an noodles both just tasted like green onion. The drive thru girl who was pretty an nice & the mediocre eggroll were the only highlight. Hope the homeless guy at Albertsons enjoyed it cuz I didn't. Is it's fast food at least get Flaming Wak! read more

Horrible Service at Panda Express and Refusal to correct their error I stopped in the Prescott AZ store #1780 for a take out order for my family. Several items were left out of the order even though paid for and I did not check that before leaving. When I arrived home and noticed the missing items, I called for a credit. The general manager, Denise, refused to give me her last name, and offered to give me the items that were left out, if I returned to the store. I live 12 miles away and did not want to have to waste my time and gas to correct their mistake. She refused to give me a credit. I asked to speak to her superior, and she refused to give me his number and gave me only his first name, Miguel. I offered to give her my name and number for him to call me. She refused to take it saying that Miguel handles 10 stores and he doesn't handle "things like this." She would only give me a corporate phone number in California, which number kept me on hold for 15 minutes before I hung up. I will need to call my credit card company and challenge the charge. I will never visit thus establishment again. Carey read more

Tried Panda Express again after a couple of years of avoiding them, and I'm glad I did. Some marked improvements to the food is the biggest reason to be happy here: food was fresher, better prepared (no more chunks of white rice in the fried rice), and they've added some new things to change up the flavors. The orange chicken with bacon is a nice addition, though they have the original without as well. Hope they keep this up; there are limited options downtown for fast food, and it's nice to have something other than a burger once in a while if you're in a rush. read more

Went to this location to order several items; went through the drive-thru and was told that it would be a wait because everything was being cooked which was no problem for me as I want fresh cooked food. I paid at the window and was told to wait in the parking lot. I was in the lot for about 15 minutes when one of the staff came out to ask if I was waiting on an order. I told her yes and she proceeded to tell me that they were totally out of one of my favorite items, which is why I came here in the first place for. Instead of the manager coming out to take responsibility for their oversight (they should have a system in place to tell customers at the time of their order they are out of something instead of when they are waiting for it), they send out someone who works the line, which is inappropriate because that person has to go back in and handle food. Instead of wanting a substitution, I chose to have the whole order refunded and go someplace else. This is not the first time I have had a problem with getting what I wanted, but this is the first time I had to wait to be told that they were out of the item. This is completely unsatisfactory customer service and the manager does not have any solution for customer engagement, so this is absolutely the last time I will subject myself to disappointment. How do you expect a customer to be disappointed over and over again and stay in business? On top of that, since I used a debit card (on a 3-day weekend), the refund will not reflect back to me until Wednesday or Thursday of next week, if that early. A Debit Card is like using cash; if you issue a refund, issue the cash back. I WILL NOT BE BACK TO THIS LOCATION, NOR WILL I EVER RECOMMEND THIS TO A FRIEND WHO I MIGHT LOSE BECAUSE OF LOUSY MANAGEMENT. read more

First let me say I did NOT take them up on the offer of a free meal. However, this location has definitely turned things around. The vast majority of the time their food choices are fresh, warm and available. I'd say that there are still issues 20% of the time but that is far better than they were. I eat lunch here once a week now. Even the drive thru is fast and fresh. Great job whipping this place back into shape! read more

I ordered online and ordered teriyaki chicken and they didn't put any teriyaki sauce on on my chicken when I called and asked why I didn't get any sauce with it they said they don't do sauce unless you request it. And the person I talked to was extremely rude since when does TERIYAKI CHICKEN not come with TERIYAKI at least on the side read more

If I could give this establishment 0 stars, I WOULD. This is a lengthy review so buckle your seatbelt. Today my father and I decided to have panda express for lunch since it was nearby. I originally told him I would prefer to go somewhere else because of what happened the PREVIOUS time I was at this location. The last time I came to this location was around the end of July and I had the worst customer service experience. The girl who took my order at the speaker was extremely bitchy and had a gross tone when taking my order. I get up to the window and express my concern about this.... and this bitch SNICKERED at me and slammed the window shut. Of course after this I thought I was never going to come back. My father however convinced me to go, saying things may be different. We go in and order bowls with half chow mein and half rice, well of course with our luck they are out of BOTH of those things. Whatever we'll just wait, it could only be a few minutes right? Of course not. We go to sit down since there is also NUMEROUS orders ahead of us who are also waiting for the noodles and rice. We wait about 15 minutes... every other order has gone out... but our two bowls are sitting on the counter empty? My dad goes up to an employee and asks why we were forgotten and tells them what we ordered. And what would you know... the chow mein that we had been waiting on was now EMPTY and had to wait ANOTHER ~15 minutes. As you can imagine how fathers are, he confronts the manager AND the assistant manager. The manager, Denise, claimed that there was a reason as to why this happened, however, she knew the answer was not "sufficient." Apparently the employee neglected to tell the her, the manager, about our order and what we were waiting on. My dad tells me this is untrue as he did, in fact, hear this employee tell the manager. At this point we have been waiting for a good minute and we're watching to make sure we get our food. We finally get served and our food wasn't bad, it was fresh (as I would hope... we did wait a lengthy amount of time). I also want to note that the girl who originally took our order was wandering around aimlessly while it was busy and our bowls sat empty on the counter. We then look at reviews of this location to see if others have also had a bad experience. Well you guessed it! Apparently there have been reports about poor food handling here and there have been multiple cases of food poisoning!!!! I guess I'll have to leave an update if either my dad or I get sick. The only decent part of our experience was the assistant manager coming up to our table and apologizing for our experience. I got some rangoons on the house which was nice of the guy to offer. Shoutout to you Jonathan. I would personally go work somewhere else though read more

I had a long day on Wednesday, 7/10/19, and went through the drive through. I noticed that the woman in the car in front of me was having a long discussion with the order box, and when I drove up to give my order, I found out why. It was 8:30 p.m. and, although the posted closing time for the drive-through was 9:30 p.m, the counter person brightly asked if I would like to hear WHAT THEY HAD LEFT. They were OUT of almost all entree items, and even the chow mein side dish, no egg rolls, nothing that I wanted, but since I had already waited in the drive-through for 35 minutes and there was another car behind me, I had rice and two small portions of the remaining entree items. I asked the counter person when I arrived at the window if this happened often, and he said IT HAPPENS EVERY NIGHT. And I asked why, and he said CORPORATE WANTS IT THIS WAY. Apparently, corporate is fine with running out of all entree items and disappointing their customers. The goal is to not have any leftover food at the end of the day. I will not be returning. read more

Sheri and Megan served me...and they were stellar on customer service! Both these ladies truly exemplify what is great in any restaurant. I had the chili shrimp and it was phenomenally great, better than going to a fancy Chinese restaurant....certainly fresher!!! And what better dinner experience than to pick up my food, walk across the street to Springhill Suites and relax after working with TV and fabulous fresh food!!! read more

Just ate here, got lunch to go for myself and my wife-orange chicken and noodles. Now immediately after eating both of us feel sick. We had not eaten out anywhere else nor eaten anything questionable. This is the last time. My belief is they engage in the forbidden practice of mixing old food product with the new which is a violation of food handling rules. Looking at the numerous other one star ratings posted management of this location must be entirely lacking. read more

Great place to eat Juan the manager is great highly recommend this place food was great bring friends and family I'd give it more than 5 stars if I could read more

This panda express has either been out of all the chicken dishes due to an event or had the drive thru closed for the past two months. Guess they dont want to make money. read more

This Panda location has gotten a lot better. Service is faster and more helpful. Food is usually fast and fresh. Taste is very good. A couple of years ago, service was bad. They never had food. You would have to wait for them to make it and wait some more. I would recommend this location. read more

Drive-through has been blocked off with chairs the last 6 times I've tried to go here. I just gave up

The wait thru the drive thru is ridiculous. No customer service skills.

this location needs some serious guest relations training. first they opened late. They let another crew member in at 11:01 and didn't say anything to everyone waiting outside. then when they finally did open the doors they just unlocked them. they didn't even open the doors and great the guests. Then they were serving food without gloves and I didn't see anyone washing their hands. the girl that rang me up touched money and then went back to serving people without washing her hands. Um no thanks think Ill go to chipotle... read more

Went in two weeks ago for dinner before work, the drive through was closed with chairs the rice was so hard it was inedible, I got work call the manager they said they'd replace it, I want back a few days later and same thing hard rice, drive through closed. I work fast food and this is unacceptable why have a drove through if it's always closed. Food was not good I'll be looking a different place to go since the drive thru is never open anyways read more

My food was very fresh! We ordered orange chicken with chow mien, and an order of mandarin chicken. They were a little confused when I ordered the mandarin chicken solo with no starch. They were even more confused that I wanted a larger size than the small dinky box they tried giving me. In the end the mandarin chicken cost $9, but the box was packed full and the food was just freshly cooked. Also, we went to the one in Prescott Valley! Very clean and fresh. read more

The overall experience where all the staff is seemed hectic and stressful but two employees stood out. Sherri and Megan seemed to do well with the stress of all the customers and both were very polite and helpful. Both Sherri and Megan also were the only ones that greeted customers upon entering and kept a smile the whole time. Definitely will be back because of those two employees read more

Been in the drive thru for nearly 20 minutes.. havent gotten to the window yet.. maybe another 5 or 6 minutes.. smells good... but already upset... read more

The last two times I have been to this store a chair has been place in the drive-through lane, to indicate it is closed. The dining room was open, though, so I placed an order (although every single entree, other than the premium dishes, were out and had to be prepared). The young woman who helped me indicated that the store has had trouble with personnel. Not her fault, the franchise owners need to get a handle on this. There has not yet been a "Help Wanted" sign out when I've been there. Wanting to give the store one more chance, I hedged my efforts by signing up and placing my order online. I figured this would give time to have dishes prepared and ready when I went to pick up dinner. I paid by credit card, as I did not see an option to indicate I wanted to pay in cash upon receipt of food. The credit card was charged, and I received an email confirming the order and pickup time. I got to the store at the assigned time, parked and tried to go in (based on the last two visits finding the drive-through closed). There was a hand-written sign stating the dining room was closed because of lack of staff. I stepped back to see that the drive-through sign said "Open", got back in my vehicle and proceeded to go through the line, only to find that the drive-through, also, was not open. An immediate call to the 800 number posted only resulted in further frustration, as they accept calls only Monday through Friday (and a message cannot be left). I won't be commenting on food. I'll just say that I would not rely on this franchise location for regular hours, or food advertised. Future business will be directed to local restaurants. read more

This week we tried this Panda Express again and it was exceptionally clean, the furniture was updated and the food was excellent. Kudos to the manager and the pleasant staff. read more

So....showed up at 5 minutes until 9pm, asked for double orange chicken and chow mein.thats it. Simple. Told me that they were out,asked about walnut shrimp? Sorry we're out. Well how about broccoli beef? Sorry were out. Umm. Okay. I see that your open for another hour.... are you serving anything? No? Not even cream cheese wontons? No? Nothing? Piss on me, okay. Obviously i will not be eating panda tonight or... possibly ever again. Bummer. read more