I had the Barbecue sandwich tray. The sandwich, double onion rings and I upgraded to a banana…read morechocolate shake instead of a drink. The young man that took my order was soooo kind. Excellent customer service. Ok, the food. Everything was hot and delicious. A very generous size sandwich tasted like authentic NC BBQ. The onion rings were crispy and delicious. The shake was an excellent beverage choice . There were little chunks of banana and swirls of chocolate. This is a good thick shake. Cookout is reasonably priced. Thank you cook out on Laburnum!!!

I love coming to Cookout! If you want a quick meal this is your place to go! i recommend getting…read moreeither Tray 1 or Tray 2 to try different foods on the menu. The service is always quick and never a wait time.

The customer service here is always on point. My app decided not to work today and the young lady…read morewas patient, pulled me out the drive thru so we could figure out my order and once we figured out what happened she ended up reimbursing me for my order and also gave us some treats for the wait and for their system doing an entire reboot. Which was no fault of the customer's. All restaurants need to take whatever customer service course you all give bc it's top tier.

I frequent this Chick fil a often and have never had a problem, all of the employees are absolutely…read moregreat. However, it is not acceptable for anyone to be working outside if it's above 95 degrees if it's unnecessary. I went there a little after 12:30 pm, there were little to no cars in the drive thru. It makes me not want to come to Chick fil a this time of year knowing that the workers are going to be outside in this heat if they do not have to be. I'm assuming it's not just this chick fil a, but since this is the one I went to I thought I would leave the message here.

We arrived in Richmond around 9:30 p.m. and quickly realized we were starving. After traveling for…read morea month, we figured there was probably little to no food left at home. We checked online and saw that Zaxby's was still open, so we ordered the 20-piece Zax Pack for $34.69. It was the perfect meal for our family of four--everyone ate well and left satisfied. After a long flight, the last thing I wanted to do was cook, so I was incredibly grateful for a quick and easy dinner option. We used the drive-thru, and the entire process was fast, convenient, and hassle-free. I'm one thankful mama!

this aint where u wanna go fuck this place honestly. i get put on hold every single time i call…read more every screenshot is me being put on hold, the amount of times i had to call these mfs and they are literally by the phone is fucking sad. horrible customer service fuck this place

Everything is wonderful at this family owned business! We had a gyro(excellent!) and chicken…read morebowls(also excellent-ask for Salmon sauce- does not contain Salmon! It's what they put on the Salmon..it's incredible!) and a couple chicken and cheese empanadas-(also excellent!) I literally can not wait to come back here! Also want to mention the fast and efficient counter service! The food is delivered hot and fresh by a wonderful group of people!

I think for a town like Richmond this is a pretty good place. It's by the airport. The chicken was…read moreactually really good. It's set up kind of like a Peruvian Chipotle like situation. I only tried the chicken and the cilantro rice if I had any feedback whatsoever maybe the rice could be a little more flavorful I've had Peruvian rice like this in other places and it was just more flavor to it other than that this is a solid four out of five especially for a place like Richmond.

Craving BBQ? Backwoodz is your place! The brisket with the fat cap on is AMAZING! So flavorful!…read moreCame in super hungry after a long travel day, and that first bite was heavenly. No sauce needed! Another standout was the cucumber & tomato salad which had just the right amount of vinegar. The green beans and the cabbage were tasty, but just a tad too salty for me. I can't fault them, as I rarely use salt, it's likely my palette that is off. The pulled pork was excellent, but needed sauce. Alas I cannot have sweet sauces. I then got the idea to combine the pork with the cabbage and found it similar to the experience of eating luau pork with poi. Better together! I added the leftover vinegar dressing from the C&T salad to the green beans and found that also was a hit. The desserts were very tempting, but I opted instead to order enough brisket and pulled pork for the weekend. It's proven to be very filling!! I also can't say enough about the staff. So genuinely welcoming, helpful, friendly, and clearly proud of their product (as they should be!). Put a smile on my face and will look forward to returning on future trips to Richmond!

I am extremely dissatisfied with my order today. I ordered the grilled chicken wings... pink is one…read morething but when there's blood veins.. it's a complete turn off. The fish... was ok. The Mac and cheese.. the cheese was so hard I threw the whole thing away. The baked beans was canned no seasoning and my cabbage had more of the root then leaves. I paid $90+ and literally didn't even eat the pulled chicken. Not to mention, I received 4 slices of the brisket. 4 slices ... a compete joke. I used to hype this place up but today they robbed me. I'm so pissed!

How not to win friends and influence people. Two days ago I…read morestopped in. Ordered 2 Whopper Junior w/cheese + small fries. $7.07 I extracted bills from my purse. I laid 5+1+1 on the counter close to me. As I was digging out 7¢, the gal reached clear across the counter to grab the bills. (Excuse me?) I gave her an additional 7¢. Can I get a name for this order? Kimberly A few minutes later, someone comes out from the kitchen asking, Kim? Apparently she took it on her own to change my name to Kim. Two things wrong here: 1. She snatched the bills before I was ready to give them to her. 2. Taking liberties with my name. Is typing Kimberly actually that much more difficult than typing Kim? This is the closest BK to my house, so I'm sure to return. But if the same gal (Carol) is the only one taking orders, I'll walk out.

Ordered 2 bfast sandwiches and an order of hashbrowns. Paid the $8+ bill, got my food, drove off,…read moregot home, no hashbrowns. Called the store, told the manager I was missing my hashbrowns. He asked for my order number. I was not given a receipt. He said unless a customer asks, no receipts are being given out any longer. I told him I didn't see a sign for that. He said I wasn't going to see a sign. He did search back 30 minutes for my order and found it. Said I could drive the 30 minutes back with my sandwiches and get a full refund or get my missing hashbrowns. I told him the gas and time I would use made that unfeasible. He asked what I wanted him to do. I told him to give me more options. There were no cars in front or behind me to them have given my hashbrowns to accidentally. He didn't have any. I asked if he could send me an email stating they owed me a free hashbrown, He said that could work, took my name down. I asked if he wanted my email address, he said no, he would post my name on the wall for his team to see. Note: NOT what I asked for. Even if he could have emailed me a coupon for a free hashbrown would have been fine. I'm amazed he had no options but me returning to the store. This store is rated at 2/5 today and I can see why. The manager implied I was lying or it was my fault things went wrong. No accountability or apology ever from him. I hope they honor my free hashbro wns next time I'm out that way. I'll try to make that soon. Learned my lesson, 1) ALWAYS ask for a receipt, 2) ALWAYS check your order before driving 1 inch away. I don't eat out often, but apparently the basics are lost on the work staff at this store. The ULTIMATE lesson is, don't eat at burger king.

Food was delicious and came out fast and the employees were friendly and polite. That's the best…read moreyou can expect really from a fast food restaurant. Two thumbs up from me. This is for the Wendy's on Williamsburg Rd. Surprised with the amount of negative reviews honestly. I will go back here next time I have a hankering for Wendy's.

I'm not really sure what is happening with Wendy's, but the food and overall experience has gone…read moredown. The food seems not to be fresh anymore and the building itself is in disarray on the outside so I'm sure the inside looks the same. Wendy's, please do better.

You can't beat the menu here. Salads. Rotisserie chicken. Steamed broccoli Lima beans and other…read morevegetable sides. Baked or sweet potatoes. Zucchini bread. Reuben and other fresh sandwiches plus the regular roast beef sandwiches, curly fries. Never had any issues. Food quality and customer service is good. Eating inside is decent, clean atmosphere and bathroom.

Use Arby's mobile app regularly. App was missing lots of items off their menu. Decided to order…read moresomething else just to use app. Then app said I couldn't submit order cause location was closed...was around 1pm. I went there inside, full of cars and OPEN. Did order in store and left. Sandwich was given completely wrong from what was ordered and on ticket. Went back in and got some attitude because I wanted a replacement. Sandwich was remade, but was a mess....and had NO sauce on it. Staff all yelling and laughing around store but should worry about not making food so sloppy and wrong.