I pulled up to order and when I asked to make sure an item was in there due to it normally being forgotten, the lady said "We always add that." I got to the window, got my food, and sure enough it was not in there. I waited at the window and asked the lady for it and she was not very kind about it. I am bummed because I like panda, but this location has dropped the ball a lot. Then when being called out they didn't even value my concern enough to make sure it was taken care of. Quite disappointed. read more

Don't trust the 2 stars; clearly buddies are writing reviews since they love naming individual people and talking about their superhero-like efforts. The service and prep here is absolutely horrible. There is zero care and concern from management because their staff are next to useless. I try to be kind. Have gone here multiple times to try again but I'm done. This is ridiculous. Every. Single. Time. I order food off the app, it tells me to pick it up in 15 minutes, I arrive. There is a box sitting behind the counter by itself. I give my name and they tell me MY FOOD IS NOT READY YET. I ask if it's almost done. Every. Single. Time. I get told "Yes, it's almost done." Then I watch her tell the guy behind the counter "what about X?" he says "It's cooking." He then prepares the wok with sauce, and dumps chicken pieces into the deep fryer. I literally watch him cook chicken in the deep fryer, put it in the pan with the sauce, toss it, put it in a bowl, they hand the bowl to the same woman up front, she puts it in the display, then gets the container of cold food behind the counter, opens it, puts in the new entree, closes it, and hands it to me and says "Here you go." "Yes, it's almost done." "It's cooking." THEY LITERALLY HAVE NOT EVEN STARTED IT FIFTEEN MINUTES AFTER I ORDERED. Each. And. Every. Time. I'm f'ing done. They don't care. Management doesn't care. Corporate doesn't care. No one cares. Nothing happens. The location on Lancaster is only slightly better in that they don't lie to your face when you ask them if it's almost done; they tell you it'll be another five to ten minutes, on top of the 20 it took to order and get there and arrive at the time it tells you to arrive. The tail end of the time it tells you to arrive. They won't remake your order with hot food and, since it's the same woman at the counter each time, she then acts like she doesn't understand anything you're saying until finally you leave. I get cravings for this (Yep, just bit into the old chicken; cold, mushy, gross) and eventually I break down and try again. And it's THE SAME DAMN THING. If -anyone- gave a flying F, maybe it would be different. But no. No they don't. Oh, and for some reason, the chow mien noodles all are shreds? Like...someone broke them all into tiny pieces before cooking them. They won't wrap around a fork and fall off when trying to be spooned up. They literally made their food more difficult to eat. Presumably out of spite. read more

Me and my husband went through the drive through after a long day at work. Nobody was answering us we just sat there for a few minutes. Finally we went up to the window but we did Samsung pay and she had to keep taking the phone like 4 times back and forth. It finally went through but she was not nice at all. When we finally got our food we tried to say thank u bye. She just closed the window she didn't even chat with us since the beginning no communication at all. This girl Romina G please do better be more kind. I get it it gets busy but still she didn't even wanna chat or accept a thank you. Me and my husband will not be coming back unfortunately and I was so excited to try the new location. read more

Panda Express - Name of person - Chinese Near Me - Salem, Oregon

Maria and Gloria were absolutely wonderful in taking in our large last minute catering order. The food was fresh, warm and delicious. This Panda Express and their employees went above and beyond providing plates utensils and sauce packets. Definitely will use panda for other catering events. The hot meals made so many teachers happy, thank you!Chow Mein read more

Panda Express - Fried rice, Kong fu chicken. Rice, steamed broccoli - Chinese Near Me - Salem, Oregon

I am so disappointed. Ordered Super Greens, (broccoli, kale, and cabbage), received only string beans and zucchini. I don't like string beans or zucchini. Ruined my lunch. Note to Management of Panda Express on Turner Road in Salem. If you are out of a side, ASK ME, just don't fill my Bowl with string beans and zucchini. Just basic courtesy, basic customer service. read more

Sean F gave us the absolute best customer service I've received in SUCH a long time! He was kind, friendly, gave recommendations, and didnt let us leave without making sure we got everything we needed! Foods yummy too of course read more

I've been waiting in line for over 20 minutes and I haven't even ordered my food. I don't recommend going at 7:30pm...

If I could give a half star I would. You pay a premium price for vegitables and little to no meat and the meat you do get is the size of penny if your lucky. This has been consistent over the last year. read more

Panda Express - Chinese Near Me - Salem, Oregon

I ordered fried rice, it said that on my receipt and the sticker they put in the box. Yet they put chow mein in instead. I called to let them know and their response was "oh, was that the only issue?" In a very inconvenience tone. Not good customer service. read more

Panda Express - Chinese Near Me - Salem, Oregon

The noodles were dry and burnt and they weren't even what I asked for. Dry and flavorless and cold. Truly disappointing. We ordered teriyaki chicken and didn't even get the teriyaki sauce that come with it. What a joke read more

Panda Express - Chow mein Build Your Own Plate - 1 Full Side - Chinese Near Me - Salem, Oregon

Cynthia B needs a break!! She took my phone for Apple Pay behind the window and counter for over a minute and it was out of sight. She was so rude and rolled her eyes as I asked for a cup of water. I am always super polite as I've been in the food industry for a decade and I just don't accept this behavior. Do better Cynthia, you're on the clock read more

I am very disappointed in there services not all of them but most especially the women's they look at you and if they don't like you they give you as less as they can. read more

!! I WANT A REFUND !! Went through the drive thru and placed my order. One of the items they said they didn't have so it would be a wait. I asked how long they said 10min maybe a little longer. I said okay I'll wait. 45min later they just then decide to come out and tell me that they will not be making anymore. At that point i didn't want to wait. I had two kids with me who were not happy. I asked for a refund the lady said okay. 10min later Esteban came out and said they weren't able to do that, only store credit. I didn't want store credit I want my money back. He said I could come back another day. No, I'm not going to waste more of my time. I changed my order and asked for a free drinks while we waited and he refused to give me drinks. Over an hour of my time wasted and not even the order I wanted. Pissed is an understatement. read more

The drive through line was long took 15-20 minutes to even get to my food that don't matter take y'all time I want the food to be great/good for everyone ... When I got to order my food I asked for double fried rice and double beef and just regular amount of orange chicken. This is what I got. I was also asking for sauce and if they still had the cookies and the costumer service at the front window from this young lady was sassy and hurried up. read more

Panda Express - Build Your Own Bigger Plate - 2 Half Sides - Chinese Near Me - Salem, Oregon

Every time we have gone here our order hasn't been correct. The last time we got teriyaki chicken instead of Beijing beef in our combo plate. This time was the icing on the cake with finding a hair in my fried rice. read more

Panda Express - Hair in food - Chinese Near Me - Salem, Oregon

I am so disappointed i ordered through Uber eats for the second time which the first time they took long and didn't have teriyaki chicken so I decided to give them a second chance #1 they don't even put tape on the bags or plates to make sure food is not opened I ordered 3 plates when I opened one of the plates that had orange chicken and beef brócoli but can't see the meat only brócoli this is ridiculous the picture says it all read more

Panda Express - Chinese Near Me - Salem, Oregon

See all

First of all, the rice was so dry that I choked on it. The noodles were also dry, the only good thing was the beef and broccoli. The service was terrible. We will never come back to panda Express again. read more

this was a place ive been to alot and i have no idea what to write bc i need 85 characters read more

Panda Express - golden helmet - Chinese Near Me - Salem, Oregon

This has been a family favorite for some time. Tonight I went to eat solo. I ordered the Orange Chicken and Beijing Beef with rice, I was immediately told they needed to cook more chicken, it would take 8 minutes I was told. I pre paid for my order and was told they'd bring it out to me. At the 15 min mark they brought out my chicken and rice and was informed we were now waiting on the Beijing Beef, and they would bring it out when it was ready. At the 25 min mark I went up to the counter asked for it my self. Horrible customer service on this night! read more

Panda Express - Chinese Near Me - Salem, Oregon

This place is really struggling. When I showed up, people were walking in to order. I stood around outside for five or so minutes waiting for the rest of my family because it seemed like the responsible thing to do during covid. A staff member asked me on the way in "Are you guys going to come in?" I replied yes, I was just waiting for the kids. She said, "Well we are drive in only right now." I politely pointed out the large DINE IN OPEN sign and the dozen people eating in the lobby. She told me a cook just quit so nobody is allowed inside. I told her I understood. We decided to eat outside, no problem, it was a pleasant evening. My six year old had to pee. Doors were still open and we'd ordered a large dinner so it seemed reasonable that if she asked they could try to accommodate. The staff member was extremely snotty telling my polite kid no way was she getting in to use the bathroom...with probably 8 people still in the lobby. We will take a break from this location and I guess they'll never know if my kid peed in their outdoor seating or not. read more

If I could, I would give the Turner RD location a -10. I did not get what I ordered. They were RUDE! And refused to refund my money when I asked them to. When I got home, which is 5 minutes away, the food was cold, it was dry and tasted terrible! I ate a bit and threw the rest in the garbage! I will never go back to this location. read more

The worst customer service ever , the drive thru service sucks . You pay for extra and they screw up your order not only that it would take forever for them to make it . Lousy service and they will charge you extra . Be aware read more

Panda Express - Chow mein , steamed rice ( but wanted fried rice ) orange chicken, shrimp ( but wanted beef broccoli). - Chinese Near Me - Salem, Oregon

Fucking got my order wrong 3 times then gave me a soda with no syrup. Do better. This isnt a hard job especially when i came in with no cars behind me read more

Awful customer service, stood there for 20 minutes along with crowd around me. While none of the workers looked at us to help us and proceeded to continue doing online and drive thru orders. You can't just focus on one and not the other. read more

The girl over the intercom was disrespectful. I'm not one to be a "Karen," but I worked in customer service and drive through for a couple of years. My mom and I were ordering our food and my mom decided she wanted something else in her plate before our total was rung up. She said "I already put it in, I can't change it. For future reference, you can't do that." She ended up changing it but CUSTOMER service is giving the customer what they ask and pay for. At the window the other girl was nice, but I had mention to her that the girl at the intercom needs to have better customer service. Makes sense this place has a review of 2 stars. Once we were driving away, she was giving me a nasty smile as if it's funny. I know I would've gotten in trouble saying that to a customer so I expect that same thing with other employees in customer service. You can change an order. Not that hard. read more

They raised their prices and decreased the amount of food you get. Also the employees do not dish the same amounts. The Beijing beef was tough and had fat on it. As was the broccoli And beef. Someone had a bad day cooking Threw it all out--wast of money. With the prices and quality of food we wont be back. read more

Not quite as good as some others. Portions are smaller. Building is clean and everyone was very nice. They were very quick with the order. read more

Panda Express - Chinese Near Me - Salem, Oregon

Yummy so good love the food, service was amazing the people who work there are so kind!

Terrible customer service. Sat in drive through for 20+ minutes without anyone talking to us. Talked to them over the speaker and they wouldn't take the order. He left his mic on and was having a casual conversation with another employee about his doctor appointment, but not taking out order. Guy kept telling us that they were "slammed", but had no customer service at all. Did not say thank you or apologize. Kevin gets zero stars from me. read more

if I could give zero stars, I totally would the amount of disrespect this girl with these disgusting missing lashes i found one in my food she gave me im so disappointed with this generation and this gosh dang disgusting behavior i am so mad also lied to my face saying they had no white rice for my sick mother who just had surgery and can't have many foods so now i have to spend more money to get her white rice this place is crap yeet read more

Beyond disappointed. We ordered 2 plates & 1 bigger plate this evening. The food was COLD, not warm, but cold. We had a 5 minute drive to our home and it was cold. Not only that, the portion sizes were laughable & barely covering the sections in the containers. This is one of the worst experiences we have had with this location. While we appreciate those that are working thru this pandemic, it shouldn't affect food quality or portion size. We understand that it may be busier than normal or what have you, but this was so disappointing & we just wanted to treat our family to Panda to try to have some normalcy amid this crisis. Also, the best seller menu sign is incredibly hard to see size wise & withoulight lighting, it's nearly impossible. read more

worst panda ever would give a zero star soda tastes so bad and spent 50$ and the serving sizes I got when home were so tiny I can spend 20$ at another panda and get the same amount never gonna come here again. read more

Food was amazing and fresh! The service was excellent and fast! The cute girl that helped me out, I think her name was Ariel if I remember correctly when I asked her kindly before I left, but she was super empathetic, great big smile on her face which definitely put a smile on my face forsure and made my day that much better! Definitely love you guys keep up the great work!! read more

Burn Chow Mein everything tasted burn will not go there. All 3 times i been there i have to wait for " fresh chow mein or chicken" read more

Panda Express - Chinese Near Me - Salem, Oregon

See all

So the company sends me a $10 gift card as compensation for my burnt chicken. I forgot the few times and finally got around to using it only to find out she had put no money on the gift card so I paid out of pocket. Nice way to win back your clients. Done, never eating at any Panda as long as I live. read more

Simply enough, fried rice shouldn't taste like cigarettes. I will not eat here again, and would not recommend you do either.

The manager of this location needs to make sure his employees are instructed in how to treat customers. Today we received extremely rude and unprofessional service. No proper greeting at the drive-through, being told "slow down" while placing an order, and being handed a bag with nothing said at all (after being asked to pull into a space to wait for food). No "sorry you had to wait," not even a simple "thank you." These rude employees won't need to be bothered by our family anymore. We will give our business to a restaurant that appreciates it! (They were also out of many items we ordered. Food was unimpressive too.) read more

Exactly like all the other Panda's I've eaten at. Yes, it is Fast Food, and Derick C hit it on the head...MUCH better than McDonald's. I love Chinese food, and will more than likely choose here over Mickey D's. I have Never had a bad meal here, and the place is always kept clean and well maintained. read more

The owner of this business is a crook! They charge $2.50 for an ICE WATER if you want it in a cup bigger than the kiddie cup. A bottle of water is only $2 (they were sold out) but a CUP OF ICE WATER is $2.50 an actual joke lol read more

Normally during Covid....the drive thru has been great, with fast friendly service providing great hot/warm food. Yesterday I did a walk in (the drive thru was closed,But I understand with employee storages that will happen), I was shocked at the little amount of edible items available in your show case. It was 5:00 pm! I would guess that might be a prime serving time. There were three items available that were not so low they looked dried out literally stuck to the serving bowl. There was orange chicken, fiery chicken and walnut shrimp....NONE of the other items would I have touched. Two wonton dried up left in the bowl..and a few very dry egg rolls. I had never seen a Panda Express or any selected buffet look that pitiful. The service was fine, but again it did not reflect well on your business. read more