My Panda swan song. This used to be the BEST Panda Express in the area; another thing covid has wrecked. Takeout only is an excellent excuse to do a terrible job. Food was gross:/. The broccoli looked ancient and was completely over cooked. Rice was lumpy and chow mein noodles were really dry. And no utensils to eat with? A waste of time and money. I'm going to buy myself a wok! read more

This Panda Express has the worst customer service. I went to pick up an order with instructions from the store not to use the drive thru. I walked inside and was told that store was drive thru only. I mentioned the store note to not use the drive thru and they said I had to use the drive thru. I waited in line in the drive thru and when I got to the area where you order, I told them I was picking up an order. They told me to drive around and wait in front of the store (where I had just come from). I drove around and waited but they never brought out the order. During this time, they continued to turn others away who were coming in to pick up orders. If you're going to eat at Panda, I would strongly suggest not using this one. read more

(((((((Literally the most annoying thing to deal with. )))))))) Coming home after working 12+ hour day. Going through the drive through in Yucaipa. Simplistic 2 item Combo, Orange chicken and chicken teriyaki. They told me to pull to the parking area as they were making a new batch. I thought ( ok this is fine I'll wait for fresh any time ). I received my order ( not checking it ) stated thank you and left the location to our house approx 10 minutes up the Blvd. I arrived home and ended with a completely different order .....( a double orange chicken with rice ) nothing in the bag / No sauce/ no utensils!!! Come on!!! How hard is it truly. Looking back I blame myself for not looking at the order once it was presented to me. Also looking at all the other one star reviews this is truly a eye-opening experience. Also the number to the store doesn't even work when I called to ask to speak with a manager to fix this issue..... just wow ... I really hope that someone is paying attention to detail and will fix these ORDER / CUSTOMER SERVICE Server's... Unacceptable.especially since a meal is over 9$... read more

Usually love Panda Express at least once a month. Our take out last night was very disappointing. First not all choices were full and they were even out of rice. Orange chicken was the poorest I ever have eaten. Over cooked and very tough. The cheese Rangoons were burnt. Will not go to this Panda again even though it's the closest for me. Beaumont seems like everything is so much better. read more

I want to thank all the Panda Express employees: the one who took my order a day in advance, and all those on Saturday who cooked and put together a big order to help us celebrate my mom's birthday, Sept 2, 2023. We had about 30 guests who all enjoyed the very delicious food. The manager confirmed by phone the morning of the event, and when I walked in, the order was hot and ready to go on time for pick up. They helped carry the multiple bags to the car and made sure I had everything needed, including plates and sauces. Thanks, Panda Express, for helping us have a great party! There were so many compliments about how tasty the dinner was! We had beef broccoli, orange chicken, greens, and kung pao chicken for those who like spicy. My family highly recommends Yucaipa Panda Express, their crew, the manager, and the food!! Perfect food for individuals, a family night, or for larger parties!! read more

Gross. I went through the drive thru about 30 mins ago get home and sit down to enjoy my food and I find a freaking long black hair in my chowmein. Absolutely disgusting. I will not be returning. They need to take better precautions in ensuring customers are receiving hair free food... especially with their high prices. read more

Panda Express - Huge hair. Gross! - Chinese Near Me - Yucaipa, California

Well now this location isn't letting you walk inside to pickup your internet orders.. So if you drive a big work truck or your a truck driver and you can't fit in the drive thru your screwed.. read more

Panda Express - Chinese Near Me - Yucaipa, California

I always go to panda express and get a plate I came to Yucaipa one store number 1974 They give me like 4 places of orange chiken I know that's not a scoop So I complained to the manager she said that was a scoop I told her I always get orange chiken and they always give me more or atlost the scoop size But she was like sorry i can't give you your money back I wasnt asking for it either just wanted the portion that I paid for . Never coming back here the girl name was Mia but the manager didn't had a name tag read more

Very rude service by Manager named Michelle. I was the only car in the drive-thru. I had placed my order, I reached the window and asked to add a side order of broccoli beef. The drive-thru associate was very friendly, said "Yes no problem". She boxed the side order but was told to dump it and I would have to go through the drive-thru again if I wanted the side order. She was rather shocked that I was being treated like this and shrugged her shoulders. I went inside and the cashier was even surprised that I could not add this at the window. read more

First time ever at a Panda Express. Not a good experience. I must apologize to Serena who took my drive thru order and felt that in me asking questions about the menu I was somehow either wasting her time or was some stupid person that should have known what they wanted. Remember you are in customer service. This includes helping people in questions about YOUR product and what goes with each meal. The food was ok, nothing to write home about. Must say that if you're looking to raise your blood pressure with salt intake then this is your place. Just won't be mine in the future read more

DO NOT EAT HERE!!! Ordered through GrubHub for my family and I and as I was dumping the Kung Pao Chicken onto my plate a cockroach fell out with my food! A FULLY COOKED COCKROACH!!! The manager was extremely rude and did not want to give us a refund after we drove back to the restaurant to show them we didn't eat any of the food, we just wanted our money back. She said we needed to take it up with GrubHub and also told another customer (who was about to pay for her food at the time) that we "ordered from GrubHub and brought the cockroach back from our home". She ended up calling the police on us because the customer who she told we brought the roach from our home got extremely upset and told the manager she was terrible at her job. The customer had proceeded to look at the roach as it was still the box from Panda Express and the manager told her to step away from the food. The customer told her she has a right to see what is going on in this establishment as she had just ordered from there and told them to give her her money back and refused her food. The manager told us all to get out because we were disrupting her guests. Half of us were outside with the manager blocking the doorway and as the other upset customer was trying to leave as well while the manager was blocking the door the customer told her to get out of her way since she wanted us out and shoved passed. The manager then told her she was going to file an assault claim against her. The customer told her go ahead and call the police, I will do the same! All we wanted was a refund and the form to fill out to file a complaint and the manager told us to come back tomorrow. The police showed up, got our side of the story and retrieved the paperwork for us. He let us know as well the manager was going to show him the video footage of the other customer "assaulting" her, but that had nothing to do with us so we were "free to go". The other customer also gave me her name and phone number so we can use her as a witness to what happened if need be. TERRIBLE, TERRIBLE MANAGEMENT. Manager's name was Michelle so I hope none of you ever have to deal with her! Would have been a totally different story if the manager didn't call us a liar and was empathetic AT ALL. Instead she was COMPLETELY RUDE. I just want to know who would order delivery and purposely place a COOKED cockroach in food THEY DID NOT EVEN TOUCH just to drive themselves back for a refund????? I never put blame on the employees for these kind of situations because it is not their fault if roaches are in their establishment (they are just trying to do their job and make a living) but the way this manager went about it was SO SO SO terrible! I pray this never happens to anyone else! First and last time I will EVER go here! I wish I didn't have to give at least 1 star because this was a 0/5 experience! read more

Panda Express - FULLY COOKED COCKROACH IN THE KUNG PAO CHICKEN!!! - Chinese Near Me - Yucaipa, California

We don't eat here very often but my teenagers do and we thought we were working all day and it was late and just wanted to grab something quick. . So we got there at 8:28pm and they told us they couldn't cook any food that we had to order what was left sitting there . There wasn't very much . Dried up broccoli and fried rice. I mean your hours say you close at 9:30 . It's not like they were closing in 10 minutes. Come on read more

Been to this location a few times now giving it hope that they'll be nice and give me everything I need including napkins and forks. One of the girls told me on the intercom that the wait was gonna be 12 minutes for the my bowl to be ready and i said okay and almost charged me for a plate. I go park at the front looks me dead in the eye and hands me my food not so long after and doesn't say a word and walks away so i reciprocated that energy and didn't say thank you or anything either. i look in my bag and was given no fork or napkins and food was lukewarm and was flavorless. the food was obviously rushed and was unsatisfying to say the least. ended up not finishing it and threw it away. read more

This is the third time in the last couple of months, I have been completely disappointed in our experience. We order online and when we pick it up, the bag is tightly secured so we can't check if the order is correct. ALL THREE TIMES - we get home and there is NO TERIYAKI SAUCE for the Teriyaki Chicken. This time the Walnut Shrimp tasted "watered down" and the chow mein was all but cold. AND there were no fortune cookies. THIS IS A MANAGEMENT PROBLEM - the staff has not been properly trained. Does Corporate require "staff meetings"? I imagine fast-food servers change a lot - but what happened to the good old days when STAFF MEETINGS were held to reinforce quality control. Do managers not have a schedule they can look back at and see WHO is making these mistakes so they can take them aside and re-train them. In reviewing YELP I see a lot of complaints about this particular location RITA H. read more

Went through the drive through and ordered 2 item entrée with Double Broccoli Beef, drove 25 minutes home to find 1 item Orange Chicken. Very disappointing, so simple. read more

I really enjoy panda express, I have been to mini mini all over, one in Barstow, San Bernardino in front of Home Depot, I have a second home in Lake Havasu City Arizona which panda is very very good courteous, and the food is always hot and ready, this panda express in Yucaipa is the worst, the service nonstop Bullshit, my son was down from Georgia, I wanted to take him and his girlfriend to panda. We showed up on a Friday night at 8:15, when you go to open the door, the doors are shut and locked, knock on the door the young lady comes to the door does not open it says only the drive-through is open? I said why is it on the door? It says closing at 9 o'clock? She said we are understaffed, looking through the glass doors I see five employees behind her? Understaffed? Going through the drive-through I have gotten my food many times way over cooked like it had been sitting in the pan for a long time, some of the food that other pandas make this one does not make anymore which black pepper chicken is one of my favorites, I would highly recommend going somewhere else to eat besides this one read more

You know what Robert H? I don't believe you are planning to make any changes or that this Panda Express does strive for any type of excellence. There are months and months of reviews saying the same thing as I said. That the food was cold, dry, hard and clearly not fresh. Stop talking and actually take some action to correct these problems. read more

I've been going to this location for years and the service has been decent. Today I went and they were extremely rude, specifically the employee who my husband thought their name was Marsha. Totally rude and got our order wrong from the get go. Even after correcting them with our order and parking in the front, they STILL got the order wrong!!! I am all for being patient with people just doing their job, especially in food service, but to get our order wrong TWICE and be so rude about it is unacceptable. On top of that, she never even apologized once for the mistakes. She had a bad attitude and couldn't care less. Panda Express has gone downhill in the past year in terms of the quality of the food as well as the quality of the service. I won't be visiting Panda Express again and will make sure to tell friends and family to avoid it as well. read more

Went through drive thru. Asked me to wait out front for 5 mins until my Beijing beef was made fresh. I said okay cause like fresh food, duh lol So Seth comes out and apparently the girl did not call out the order to get the Beijing beef made. He was super nice. Great customer service. Asked if it was okay if I waited 5 more mins or I could just get a different entree. Seth took great care of me and sent me on my way with a complimentary order of cream cheese wontons. For sure will be back. Thank you Seth! read more

Dont even bother going here unless u wanna wait 45 mins for your food, kids look like they don't know whats going on or how to do anything. Never again will i come here read more

Don't go to Yucaipa Panda Express is expensive and is very very terrible food the meat are old and very dry the noodles are over cook they throw the onions the outside part is like chew paper. NOT RECOMMENDED AT ALL.!!!!! read more

I'm surprised this has 2 stars. I wish I could give it -0! These people are rude. Have been for quite some time. I wish there was another one closer or a substitute. I hate giving them my business but occasionally I buy there. I would go more often if they weren't just plain RUDE. RUDE RUDE RUDE RUDE RUDE RUDE.well I thing you get my point. read more

After 3 chances of the same problem!!!! Showed up an hour before closing they only had 2 or 3 choices of food. Totally disappointed!!! Ended up going somewhere else every time. You're losing money!!!! Would give 0 stars if I could!!!! read more

WORST PLACE EVER!!!! DO NOT COME TO THIS PLACE!!!! The staff is very dismissive and RUDE!! They half assed filled my husbands combo plate. When I brought it to their attention, their only response was to tell me that that was the proper portion. Bullshit! I hate giving my business to this chain. It's like they are all trained to give very minimal portions. I WILL NEVER COME BACK!! Way overpriced for bullshit food and staff. read more

Just moved to the area, and this is my first and last time here. While I appreciate the food being ready quickly at the window. I dont appreciate someone giving me my food without a mask. I would be scared to see how this store is maintained by hygiene. read more

Kitty and Aron gave such great customer service despite the wait! They rock!!!!!!!!!!

We ordered beef and broccoli, orange chicken and got the oldest looking broccoli. The oldest veggie rolls. Not happy read more

Panda Express - We found the longest white hair in our chow Mein. Not please with the food or being grossed out. Won't be going back to this Panda Express. - Chinese Near Me - Yucaipa, California

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I don't usually leave reviews, but I used to work at Panda Express, and any associate knows that this is not acceptable food quality. My string bean chicken was so brown I thought they accidentally gave me a beef entree :/ And definitely not an appropriate portion of chicken to string beans. There was also carrots from fried rice (which I did not order) and stems on the string beans. With the prices being higher at this location than others nearby, at the least I'd expect guest experience to match that. Really disappointed that I felt compelled to leave this type of feedback. read more

Panda Express - String Bean Chicken - Chinese Near Me - Yucaipa, California

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This is the worst Panda Express location I've ever visited. I work near this location and every time I come, even during lunch time, I'm told it will be a 10 minute wait for the item I want. I can switch, nope I will still have to wait 10 minutes. I foolishly ordered ahead today. Showed up about 15 minutes later to pick up my order and the employees looked confused when I asked to pick up my food. Guess what? I was told it would be a 10 minute wait. They then called out to the cook to make the item that I ordered. I don't know what they actually have ready to sell you, but I'm not going to bother to find out in the future. read more

Awful location with horrible service. Always having their guest park out front to wait for their food. It's irresponsible. All to ensure that they don't get dinged for taking long. It's a scam! read more

Poor service and unpleasant, unhelpful staff. There was no one in the drive thru line but they were giving short snappy responses and clearly dissatisfied that customers had a question. When asking a question, the employee spoke over us and said "that's everything" and closed the window on us. Very unpleasant and won't be returning. read more

Well not to beat a dead horse but 95% of these reviews are the same... as was our experience tonight, as it is every time we come here. The food was below par, and the attitude on the employees was something out of this world. I'm very patient and put up with a lot when it comes to public service because people deserve the benefit of a doubt, but we will not be returning to this location... it's a shame, we love Panda Express but this store is not representing the brand well at all. At what point does corporate step in? This seems to be a on going problem as far back as the reviews go... read more

1 star is being gracious. We wanted to give the restaurant the benefit of the doubt when we saw poor reviews however one employee in particular, Kiersten, was the rudest employee I have ever experienced. In trying to place our order for our family, she sharply said "one order at a time". When I was taken aback by her sharp remark, she continued to stare deadly at me. The attitude she gave off was that I was a complete waste of her time. Clearly she should not be working with people. End result, the reviews are very accurate, poor customer service and the restaurant would be much better without Kiersten! read more

Ugh - 2 stars, wish I had checked before going. It's true. It doesn't taste like Panda, it's old and gross. Not made fresh and they mess your order up every time. Not worth it, go to Redlands or somewhere else. Gross, rude & inefficient. read more

I will never eat at this Panda Express again! I ordered beef broccoli and teriyaki chicken for myself and for my husband and I ordered the orange chicken and teriyaki chicken. Both orders of the teriyaki chicken was just plain chicken no teriyaki at all, and with the beef broccoli I received only old broccoli with absolutely no meat. Every time I have Ordered from this place there's always something wrong but this time was the worst. I've given this place plenty of chances and I will never return. read more

We were here for lunch today blew over $45 on food. The orange chicken was great. We purchased 12 egg rolls and they gave us no sweet and sour sauce and no soy sauce. What is the matter with these people. That is their business. But they're not paying attention to it. The beef and broccoli was so gross we threw it out. The beef had not been cooked properly and was gray and had this opaque sauce all over it that didn't even look like a regular cornstarch sauce it was so bad even my dog wouldn't eat it. This Panda Express is going downhill fast we're not going to go there anymore after this. read more

This is the worst Panda. Love the one in Beaumont. I live in Yucaipa but I try to stay away from this one. Is not like it use to be when they first open. The food is so bad and the service is the worst. PLEASE MAKE SOME CHANGES OR CLOSE!! read more

Worst Panda we've ever been too. Never have enough food or appetizers made. Out of chow mien by 6 pm. When you pull in front to wait for your food they never bring out any sauces. We try so hard not to come here. read more

Why is it so hard to get good customer service? It's pretty sad when people want to make 15 dollars an hour but treat customers like shit. The girls who work the front should find a new job because customer service isnt for them. Panda you should be more careful on the people you hire!!! Ordered panda tonight and the girls are freaking rude. read more

The chef needs to stick to the standard recipes. I have eaten a lot of Panda Express food and I have NEVER returned a meal because it was gross. This food was beyond disgusting. The orange chicken - which I thought was foolproof - was so spicy and weirdly seasoned I had to spit it out. The chow Mein tasted like it was prepared in a dirty sneaker and I also spit it out. The whole meal was inedible. I will NEVER go back to this location. I sent you my phone number and "you didn't make it up to me" - so much for your word and integrity. read more