My party of 10 was very grateful to have gotten a reservation the day of for a birthday celebration. The hostess noted that reservations could be made at least three hours in advance. For a Saturday at 4:30pm, we were seated and waited on immediately. The menu was expansive and I was surprised with the amount of vegetarian options for a Chinese restaurant. Our server was helpful in suggesting various fish options and knew their wait times. Some notable dishes were the sizzling beef with black pepper, beef scallion rolls, honey walnut chicken, mapo tofu, and fried chicken. The dishes that could be improved for flavor were the vegetarian steamed dumplings, steamed whole fish, and beef chow fun. We probably ordered around 8-10 plates (all dishes came with rice) and many arrived at the same time. The prices were very reasonable for the portions and it was just enough for everyone. Since we had a birthday celebrant, they were able to put our personal cake in the fridge. Our server provided a complimentary matcha cheesecake and candle towards the end of our meal. His robot server sidekick also sang happy birthday! I did feel like they were understaffed because the lobby hostess had to find the server for me several times when I asked for our cake and the check. Overall, it's a great place for large groups and celebrations. read more

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Today, I visited this restaurant with a party of five and wanted to share my experience. Unfortunately, our first interaction set a negative tone for the visit. When we arrived, the hostess attempted to seat us at a table that would not have comfortably accommodated our group. I politely asked if we could be seated at a nearby table that had more space. In response, she rolled her eyes and let out an audible sigh, which felt unprofessional and dismissive. When we were eventually seated at the requested table, she placed the menus down abruptly and did not hand one to me directly, instead leaving it at the end of the table. The interaction came across as unnecessarily rude and, frankly, not in line with the level of service I would expect from a hostess. That said, I want to note that the rest of our experience was positive. Our server was friendly, attentive, and provided excellent service throughout our meal. The food itself was also very good (I would not recommend the orange chicken though) and something I would return for. I hope management takes the opportunity to address the front-of-house experience, as first impressions matter and can significantly impact a guest's overall perception. (She was white and had unique, colorful, round glasses) read more

Ambience was great, fresh, clean environment. Put host was great, he was attentive, patient and kind. Very considerate they immediately offered a booth as they seen we came in with two kids. (The chairs are more for older kids) The booths are very spacious and the tables are large. The food was great! Large portions enough to feed my family of four with left overs. Great taste! The chow mein was not greasy at all. The fried rice was delicious. Great prices. Overall a great experience. read more

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Food is good but the serving is very slow they bring our food one at a time for every more than 25 to 30 minutes read more

Rui's Shanghai Bistro - Waiting our other order and it did not came at all I just told the server to put on to go box. - Shanghainese Near Me - Redlands, California

My second time giving this establishment a try again. Hmmm ;( I was really disappointed to be honest . My girls even stated "it's a beautiful restaurant and it's big ", too bad the food was not that good and services are ok". Green beans - too overly cooked was a tad mushy, although flavor was good . Shu Mai - it's smaller in scale than average, taste was alright not the best . Beef chow fun - dry style is missing the smoky aroma and lack savory flavors Fried rice - had shrimps , chicken & kids stated they didn't mind it Fried chicken- was crispy a tad too over cooked to a point it was dry inside . BBQ pork char siu - I don't recommend it , maybe it was a bad batch ? but it did not taste fresh , tasted old like it was cooked the night before and reheated, the color of the pork had a tinge of grey in some pieces. None of us ate it after one bad taste. We were debating if we should mention to the waiter. Since he stop by to ask how was our meal . I had to be honest, showed him the discoloration in some of the pieces and explained to him it smells not fresh . He apologized and asked if we would like to replace it or order another dish instead. We ultimately decided to ask for a refund instead since we wouldn't be able to eat anymore food . Overall our waiter was apologetic and deducted the pork dish from our bill. read more

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I really love the food here! We have the most fun when there are 4 (or more) of us to share all of the different dishes! I have enjoyed everything I've tried so far with the following being my favorites: Salt & Pepper chicken appetizer Crab Rangoon appetizer Sweet & Sour Shrimp Moo Shu-- variety They serve plenty of rice with entrees! Enjoy! read more

Came here on a Friday evening and loved everything we ordered. We were told the steamed fish would take about 40 minutes, which we didn't mind at all--it's not a dish you often see on menus, and we really wanted to try it. The service was excellent, and we'll definitely be back. What we ordered: * Steamed fish: 10/10 * Yang Chow fried rice: 8/10 * Tofu with preserved eggs: 10/10 * Wasabi fungus: 10/10 * Sweetened vinegar spare ribs: 7/10 read more

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Rui's Shanghai Bistro has quickly become one of my favorite spots. The menu is stacked with appetizers and tons of variations of classic dishes, plus a surprisingly good sushi selection. The bubble tea is stellar with multiple flavors to choose from with great boba texture. The passion fruit juice was honestly amazing. The staff was helpful, fast, and on point the entire time. Overall, a great place to grab dinner, try different flavors, and get consistently good service. Highly recommend. read more

Rui's Shanghai Bistro - Shanghainese Near Me - Redlands, California

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I know sushi isn't Shanghainese, so that threw me off a bit. But I'm totally not complaining because the sushi is fresh and the food here isn't full of MSG. as delicious as MSG is, my stomach is very sensitive to it, so it's hard to find Asian restaurants that won't upset my stomach. The Chinese food here is amazing, isn't too oily, and I love that they are a family style restaurant. Not to mention their bar is stacked with delicious mixed drinks. The service is pretty good, although I've had a time or two when I feel that I waited a bit too long for food or drinks. Nonetheless, they definitely are very friendly and well trained employees. This place is great for lunch, dinners, date nights, and parties. Rui's is on my rotation of favorite food spots in the IE! read more

Despite redlands being limited in variety of food, Rui's definitely makes up for it. Huge menu with a lot options, and great drink selection. If the group is wanting either quick take out or a nice dine in experience without driving far, this is the spot. The service is fast and nice too. And the overall location, ambiance, and vibes are perfect as the area and restaurant it self are safe, clean, and welcoming. read more

Rui's Shanghai Bistro - Shanghainese Near Me - Redlands, California

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I have mixed feelings about this place. It's crazy because it's packed almost every time I go, but the foods average. Some of the items are pretty good, but not the best out there, which is why it's confusing. Maybe I'm ordering the wrong food? I've tried over a dozen items and that's just been the experience thus far. What really knocked my view down a few points is the waiters. On numerous occasions it felt like they've tried to make us uncomfortable so we leave quickly. I've gone in groups, two person tables, a group of four, I mean I could go on, but each time, it's been the same experience. They have a lot of people to seat so I get the need to turn tables over quickly, but hovering and making passive aggressive comments toward the end of the meal has been a common theme. read more

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Beautiful location with plenty of parking. The restaurant has a modern and minimalist decor with a traditional Chinese touch. Service is great. Very attentive staff that one might expect in a 5 star restaurant. Rui's has a large facility with a roomy interior. Bathrooms are very clean. I ordered from the early dinner, lunch combo type menu. Selection is somewhat limited to a few American Chinese items. I.e. orange chicken, kung pao and sweet & sour services rice, side dish in a bento box. Food was fresh with quality ingredients but was a bit bland lacking umami. The chili sauce and soy sauce at the table came in handy. Overall, it's a good restaurant for gathering with a nice atmosphere . There's a decent wine selection by the glass. I'll likely return to try some of the specialty items read more

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I am so upset! I live in Moreno Valley, tried calling the phone number they have, called 10 times drove out there had to order to go inside and wait! I told the girl who took my order that the phone is not being answered, waited for my food! Drove all the way back home to Moreno Valley and was going to have lunch and was missing my rice and bbq pork! Only got the walnut shrimp, tried calling over and over and nothing!!!! Wasn't going to drive back, I am so upset! Would like Jesse to plz respond to me immediately please, my name is Elizabeth read more

Easy parking + efficient service + spacious restaurant with a modern interior. We ordered the beef pancakes ($12), hot and sour soup ($9), wontons in chili oil ($12), and black pepper beef ($17). Tastes like what you would get at a typical Chinese restaurant. Beef rolls were nicely stuffed with a nice ratio of beef and cilantro. Vibes were great. read more

Rui's Shanghai Bistro - Shanghainese Near Me - Redlands, California

This was our 2nd time in a little over a week eating here. The food is absolutely delicious. The crispy orange beef, the creamy coconut shrimp, crab Rangoon, jalapeño poppers, sushi was all delicious. Service is great, prices are very reasonable. The manager made a special trip to our table when we asked about the ginger. It was Saturday so I am sure he was very busy but still took the time, great customer service. We're about 30 miles away but so worth the drive. read more

Unfortunately no pictures because we devoured our food. Our server was prompt with our order and quick to serve us our drinks and meals. I ordered the battered salt & pepper shrimp, a few noodle dishes, and a fried rice. The oolong hot tea I ordered was not as flavorful as expected. It's almost like there was half a tea bag in the tea pot versus a full one. Their menu includes a few dim sum items all-day which is nice. I am not sure they do traditional dim sum though. Something that I noticed that's an improvement since their move, is the portion sizes have increased to match the prices. Before, portions were much smaller at the price point they charged. Overall, this spot has lots of space for a large party (they have two sides of the restaurant), parking is plentiful, and the restrooms are tidy. read more

First time trying Rui's and it did not disappoint! The food was great, the black peppered beef was the standout for me: tender, flavorful, and cooked to perfection. The lo mein was also delicious, full of flavor and great texture. The orange peel chicken wasn't as memorable, but still good. The restaurant has a classy, clean ambiance. Our waiter was kind and incredibly helpful, even while handling all the tables on his own. Only downside was the receptionist at the front, not the friendliest welcome. Thankfully, the 2nd hostess (with the braided ponytails) was super sweet and made us feel much more welcome. They have a huge menu with a little something for everyone. I'll definitely be back to try more dishes! read more

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Let me start by saying that I haven't taken a single bite yet BUT I spent over $200 on a Delivery and requested multiple times on the Order for EXTRA hot mustard. We received NONE. This isn't the first time that it's happened. Really disappointed and probably the last time I order food from here or even go there. ... and now for the food. Pretty disappointing. At $20 an entree ur hoping for exceptional and this really was basically mid. Nothing special with the appetizers. Egg Foo Young was NOT good at all (gravy super thin & liquid-y, and patty real eggy). Can get better fried rice at ANY Thai place. Best dish was by far the Honey Walnut Shrimp. That I'd get again. I dunno. Maybe you'd have a different experience dining in, but I'm probably not gonna have a chance to find out. read more

Me and my boys, decided to try this place for dinner; we did not make a reservation, but had no problem getting a table. It's an upscale sit down restaurant, perfect for a date night or family dinner. We had the spicy lamb, cashew nut chicken, spicy wonton in red oil and moo Shu pork. Service was excellent and the food was served promptly. read more

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Absolutely delicious. I came with a large group and the food came out so fast. I loved everything. Thank you! read more

Rui's Shanghai Bistro - Beef Short Ribs with Black Pepper - Shanghainese Near Me - Redlands, California

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Clean, spacious and nice food. Staff was a bit standoffish. Patrons were very chatty with each other. Food arrived quickly. read more

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Ambiance is fabulous, prices are high but the Food is great!!! My favorite You will be sad if you don't get their wonderful dishes!! read more

Rui's Shanghai Bistro has changed a lot since I last reviewed. Their new restaurant is hard to miss-- it's an enormous building in the heart of Redlands. With an upscale interior, tons of seating, and ample waitstaff, Rui's is unrecognizable from the tiny hole in the wall restaurant that it used to be. Fortunately, the recipes appear unchanged and all of my favorites still have that same flavor. The menu is even bigger than it used to be so there's always something new to get here. The honey walnut shrimp/chicken/vegetarian chicken is a must try, and I'm still a big fan of the sweet chicken curry as well. They've also added a sushi menu (though I'd pass on this, personally-- it's a little expensive and I come here for the Shanghainese flavors rather than sushi) as well as a dessert menu that includes several different flavors of shaved ice. read more

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Went here for my birthday celebration and did not regret it one bit! The place has a nice aesthetic, the food was delicious. My favorite had to be the pancakes and dim sum. I will day that the duck was my least favorite since it was a little dry. Everything is family style and we thought we ordered too much food but we ended up finishing all of it! read more

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I decided to try this place based on the great YELP reviews. I ordered over the phone, and went to pick up. MARLENE was the hostesses that was helping me, and when I asked for some extra condiments for my $50 plus order, I got attitude from her. She was rude, and didn't even say thank you, until I did first. She then said it in a smart alec way. Clearly MARLENE was having a bad day or is not fit for this type of work. Otherwise, the food wasn't bad - I got noodles and various dumplings. However this score is based on MARLENE'S performance! Good job MARLENE! read more

The interior of restaurant is very nice however the service was slow with only a few patrons. We tried the dim sum, sushi rolls and a cooked entree and I would rate the food 3 stars. A huge turn off was when the hostess seated a young woman and her friend, allowing her to bring her dog into the restaurant and set in on the bench seat to nibble on a treat while they ate lunch. Albeit the dog was well behaved but it was clearly not a service animal and it was a shedding breed. Outdoors on a patio is ok but not inside a restaurant. The management is responsible for enforcing health codes. Makes me wonder what else are they lax on? read more

I have been to Rui's Shanghai Bistro once before, but for take-out only. I thought I had already did a review, but it looks like I haven't so I'm doing it now. After an amazing 2024 Yelp Falls Brew Fest, a small group of Yelpie friends and I walked over here for dinner. Upon entry, we immediately got our table with no wait time which was nice. Staff was super nice, friendly, and attentive. They brought our foods out all at once which was great. They refilled our water timely. Here's my take on the 5 dishes... 1. Fish with pickled cabbage soup (medium spice) - Good amount of fish, pickled flavor was spicy and tangy. Very nice! 2. Eggplant in garlic sauce (medium spice) - Excellent wok flavor! Good size eggplant. 3. Mapo tofu (medium spice) - Probably should have gone with more spice, but then again, the numbing sensation came through at the end. This was my least favorite dish. 4. Sauteed green bean with garlic - Amazingly tasty! Beans were crunchy! Great wok flavor! 5. Chicken chow mein - Surprisingly good! Noodles were thinner than expected. More chicken would have been nice. Ambiance was cool and comfortable. Lots of dining space. Really high ceiling. They even have enclosed rooms for special events... they probably will need to be booked in advance. There's even a nice bar at one side of the restuarant. Overall, foods and service were on point. I highly recommend Rui's for any local or non-local resident visitor of Redlands. Come on by and check them out! read more

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The food was great The decorations are very nice Since the floor is not carpeted, the sound bounces all throughout the room. Plus the music that was played thru the speakers made the room very noisy. The atmosphere was not conducive to fine dining. It would have been more tolerable if there was no music at all read more

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I took my niece and her grandson there for our Girls Day outing. We had an amazing time, ordered A LOT of food since we wanted to try a little bit of everything. My niece's grandson loved the robot delivering our meal to our table. Definitely will make it a routine to dine here agn when I return:) read more

The best Chinese food restaurant around hands down. A must have in Redlands and surrounding areas

Delicious food, very authentic tasting! We usually go to sgv or Rowland heights area for good dim sum. We found this location by accident on our way up to forest home for a camp trip. This location is convenient and they have plenty of ev chargers for anyone that drives ev cars :) service was great as well! read more

The chef putting a lot of MSG , after dinner I went back to the hotel and I got dry month all night long !

One word, Holy moly this place has delicious food and great service! Ok that's 10 words, but it's worth it read more

Food was good, service AMAZING, ambiance comfortable .. we got the small private party room. Comes with a TV and karaoke machine. You can decorate the room. Food is served as shareable portions. read more

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Very sad to write an updated review - but I've gotten sick now the last two times I've eaten here (about a year apart from each other). The first I had to go to urgent care for food poisoning and the second was just a really unfortunate few days. My partner was fine so not sure the cause, but it's definitely not a place I can eat again :( read more

1:05 minutes on what was told a 20 minute wait. Not coming back. No one offered a drink or appetizer or anything.

Was good the first time we came but has sadly gone down hill since then. Ordered multiple dishes and didn't even receive two of them. Seriously understaffed on a holiday- Valentine's Day no less when people will clearly be eating dinner at a restaurant. They have robot waiters sending out food. Nothing comes at the same time. I had sizzling beef that came before we had any rice so I had to choose to eat it without rice or eat it cold. When we finally did get fried rice it tasted like cheap takeout place but costs 4x as much. Wife wanted red bean buns that never came after 45 mins. No refills on drinks the entire time. $75 for 6oz of beef, bad fried rice, fried pork, slow (bad?) service. I can't in good conscience recommend this place anymore. read more

The place has ample parking. The waitstaff was always attentive. The food is always exceptional and delicious. My wife and I came over for some dim sum and they delivered. The space inside is adequate for all the guests. It was bright and airy. They also featured a robot serving food. NICE!! I certainly will recommend this place for any one looking for some good Chinese food!!! read more

This was my second time here and I recommended that we have a retirement luncheon for my co- worker here. We needed a fancier Chinese restaurant with lots of vegetarian options. I was nervous as my first visit was not the best. I'm glad that Ruis pulled through for me today! First of all, our party of 11 were put in the smaller side room. I asked if we could move to the big dining room. They were very accommodating. The waiter we ended up with was very good! I didn't have to ask for water refills. He was on it! The food did take awhile to come out. Most likely because it all came out at once in a rolling cart. The good: Eggplant came out hot! It was good. Beware it is spicy! The basil chicken was surprisingly good! It had large pieces of jalapeño. Be careful not to bite into it. The Yan chow fried rice was excellent. I liked the pork sung on top. The scallion Pancake was crispy on the outside. It was tasty. The green beans were seasoned right. The green beans could have been crispier. The scallion beef roll were also very good except the beef was cold, otherwise I highly recommend. The general tso vegetarian chicken was a good choice. The veggie meat was crispy. The sauce was good. The bad: Kung pao chicken was dry. They could've used more sauce. It wasn't the best. The sizzling beef was a bit too dark. The beef was not tender. read more

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On two more visits here I enjoyed A6 Handmade Steamed Pork Dumplings, plump Fried Shrimps, Vegetable Rolls, a good but small Rainbow Roll, very good Crab Rangoon, fine Hot & Sour Soup, and good Wor Wonton Soup with a plentiful amount of filled wontons and shrimp to start. On both occasions the soup was very salty, and one time my blood pressure soared a few hours later likely as a result. Pepper Steak featured tender lengths of beef, and Stir Fry Beef in Oyster Sauce with Mushrooms was good with very tender beef but included relatively tough vegetables. Others at my table enjoyed good Orange Chicken and well-prepared Honey Walnut Shrimp. Steamed White Rice accompanied the entrees. And helping to wash everything down was excellent Jasmine Tea. Service was attentive, and seating was comfortable in the capacious dining room. read more

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