I'm a big David Yurman fan. The pieces are beautiful, but the real reason I love this brand is that…read morethere is truly something for everyone. Silver jewelry is naturally more affordable, but David Yurman offers so much beyond that. It is a wide-ranging brand that caters to all tastes. Their store is currently being remodeled around the corner, so this is a temporary location. Even so, it is still lovely, with plenty on display and even more available if you ask. On our recent visit, we picked up a few pieces for our son. I have always taught him to value quality over junk, and David Yurman is definitely quality. Our associate, Christopher, was patient, helpful, and even followed up with a thank-you email, which was a wonderful touch. Our family owns many Yurman pieces, some of which I have gifted to my sons. We love David Yurman. Five stars all the way.

They have nice bags to put the junk they sell in. I had always bought David Yurman at Sak's in…read moreBeverly Hills. I have so many necklaces. I used to love them. They have great service--that would be Sak's. Now I will never buy another piece again or allow my husband to go there to get me a gift. My husband bought me this tiny emerald necklace that looked like it was made for a teen. Okay, he did not know better so take it back, I hate it and while there put my Yurman watch in for service. They had nothing else we wanted. Their selection had grown cold. The worst part is their service. First, had they asked this 69 year old man, how old is your wife, maybe they would have known this overpriced junk was not made for a senior. They always did that at Sak's and I never returned one thing he bought there. They asked questions--you know to help. Anyway, he was able to return the necklace. My refund is still not on my card and they better get it done. Now, the worst. My husband said this Yurman watch needs service. They told him we don't do that at all but there may be a place down the street. They offered him no help at all. When he came home after wasting his time, I called them and was told of course we have service, we send it off to NY and they repair. I told them maybe their employees should know this. No apology. Nothing. I have found a place to take the watch on Rodeo in Beverly Hills with no help at all from Yurman. I am appalled. I have over 200K in jewelry from them. But they clearly don't value or care about me or my husband so I am done. But hey, my daughter will be happy with all my Yurman she will get from our safe. I am so done. Just horrible and cruel and rude.

They were super helpful in helping me fix my broken necklace. The customer service was amazing and…read morethey were extremely easy to talk to.

two repairs, and this afterwards, one hour after the repair…read moreI really don't recommend buying anything here because what's more important than your nerves?

We've been Tiffany's customers for some time and already own a few pieces, but our recent…read moreexperience with Grace this past weekend at the Century City location truly stood out. She was incredibly kind, supportive, thoughtful, and genuinely consultative while showing us different bangles and bracelets. We never felt pressured at all - she really took the time to understand what we were looking for and made the entire experience feel personal and special. Although we ultimately decided to go a different direction , Grace's service left such a lasting impression on us and would honestly be one of the main reasons we return to Tiffany in the future - and will definitely be asking for her Thank you, Grace, for all of your help and for making our experience such a memorable one!

Paloma Picasso's Melody Collection; alas, no longer made…read more After my 2017 "pretty woman" Tiffany's moment (see initial review), I wore both that bold nine band sterling silver bracelet and five band matching ring from the collection everyday. A month ago a band from that bracelet broke, broke clean. And then there were eight. Okay, eight is enough. Thinking this would cost a fortune to repair, tucked the disabled band in my jewelry box. Carried on until hubby asked, "Want some more Tiffany bling for our nine year anniversary?" Bracelet and broken band in hand, "Actually no. Do you think they can fix this? That's all I want to celebrate us because that day, there with you, it's why I wear this today, everyday." Hubby ran with my request. GREAT news! Tiffany could, would and completed a most amazing repair at a totally reasonably cost in just two weeks. It required my treasured bracelet to travel to Tiffany's NYC then back to me. Returned in time to celebrate our anniversary, us. Nine bands and nine years strong, shiny bracelet, back on my wrist where it belongs to honor the love of my life, all the days we share...

Kendra Scott is a jewelry store in Westfield Century City Mall. It is on the bottom floor next to…read moreSwarovski. The store is organized and well-curated. They currently have a collaboration with Barbie. However, a lot of the pieces sold out pretty quickly. They have a few pieces left of the collection.They do not, however, qualify for other promotions since it is a limited edition item. The temperature in the store was very comfortable on this trip which I appreciated on a hot summer day. Our associate was so nice and check out with him was super easy and quick. He packaged my item in a nice pouch inside a beautiful Kendra Scott branded box with a ribbon. He put the box in a cute, reusable bag. I love that they have sustainable bags now! Sign up for the birthday promotion! 50% off a jewelry item on your birthday plus 25% off of fine jewelry.

willl give 0 star if i can. return policy is ridiculous. my daughter got same necklace for…read moreChristmas. a volleyball necklace and they would not even exchange for a baseball one. she said i would have to pay more because is not the same price as when i bought it. why would i want to exchange for exactly same necklace.

I had a Great experience shopping for My Tabby Bag! I was…read morejust going to glance at the bag that I've had in my Online shopping cart for weeks! However, I was greeted with Kindness & Friendly Sales person Johnny! He showed me My Bag , the different straps, I tried it on, & I was Sold! I got the tag engraved with my initials! Lovely purse!! Fun experience! The rest of the staff were also very nice! I even got a follow up text a couple of weeks later!

Came in this afternoon with my two kids in tow to get a free service done on an item I bought for…read moremy husband for our anniversary. I was greeted immediately by Johnny who was so pleasant, helpful and knowledgeable. I didn't plan on buying anything but after Johnny showed me some other items I decided to upgrade my husband's current gift. Johnny offered my kids waters and entertained their silly questions. He also beautifully gift wrapped the item! I left feeling throughly satisfied. I will be back!

Brighton Boutique used to be one of my favorite places to visit. It had that warm, inviting feel --…read morethe kind of place where you could browse, take your time, and maybe walk out with something you didn't even plan to buy. But over these last two years? Something has changed. It just doesn't feel the same anymore. I was there yesterday, trying to ask a simple question, and the saleswoman practically rushed me out mid-sentence -- like she had somewhere more important to be than helping an actual customer. Now, I'm not expecting red carpet treatment, but I am expecting basic courtesy. Especially from a store where I held VIP Plus status for years. Brighton used to make you feel welcome. Now it feels like they're hurrying you along before you even decide if you want to buy something. It's disappointing... because it didn't used to be this way.

was picking up some pieces that were sent out for cleaning, the first piece was a charm bracelet…read morewith multiple charms. that piece came out great, they even replaced one of the charms. The second piece was not even my original piece. I was sent a completely different version of mine. My piece was over 15 years old. I was told there was nothing that coul be done and that it was human error. Was told after three days they just recycle the old pieces. When I asked again what happened to o the original they had no answer. They gave be a store credit for the original cost, they didn't seem to care that they were at fault and my original was never returned. I placed a call to the corporate office to place a complaint. The supervisor tod me that their repair person, never even noticed and just sent me the wrong one. She issued an additional credit, but again I will never receive my original bracelet back. The store credit will go to waste as I will never shop with Brighton again. This was unacceptable and the wo customer service I've ever experienced.

I went to the Master of Light Swarovski exhibit and was planning to buy an item there, but they…read morewere out of stock. The staff told me I could use a coupon at another Swarovski store since they couldn't sell it at the exhibit. I drove all the way to the Century City location, only to find out they wouldn't honor the coupon after all. Pretty frustrating after being told otherwise and making the extra trip. The staff were nice, but the miscommunication and inconvenience definitely soured the experience.

All that glitters is not gold. Sometimes it's Swarovski crystals!…read more Swarovski sells crystal figurines and jewelry. They always have the cutest collections. Right now they had a Marvel comic display in the window. So fun! A few years ago I received a Swarovski pen as a gift. I love it. It's a beautiful pen. You can replace the ink and have it forever. One can never have enough pens! They still sell them although they were not on display. They run about $59 now at full price (sometimes they go on sale). Love this gift idea! This time I came into the store because the part of the pen where the ink comes out wasn't working and I wanted help repairing it. The manager was so nice and friendly and showed me what was wrong and how to fix it. It just needed some tightening where you insert the ink. So happy my pen works now! Overall, the service here was amazing and they were so friendly. Everything here is so pretty. I think Swarovski is a wonderful place to get a nice gift for someone special in your life. Swarovski is located on the 1st floor of the Westfield Century City Mall.

Michael's doesn't recycle the Balloon Time !…read more I am very disappointed that Michael's doesn't recycle the Balloon Time helium canisters. They must sell more individual canisters of helium than anyone else in LA. It is terrible. It is a huge waste. There are very few places to recycle helium balloon canisters. You can't just put them in the trash. The store employees are very helpful.

I visited the Michael's on La Brea looking for guidance on framing four paintings I recently…read morepurchased. Unfortunately, the experience was disappointing. I worked with Maguire in the framing department and felt as though my questions and project were more of an inconvenience than something she was interested in helping with. I came in specifically seeking advice on framing options, sizing, and the best way to display the artwork, but received very little guidance. Most of the interaction felt rushed, and I ultimately left feeling like I had to figure out the entire framing process on my own. I understand retail can be busy and framing can be a demanding department, but customer service matters, especially when customers are making decisions about custom framing and artwork. A little patience and willingness to assist would have gone a long way. In the end, I purchased the frames and completed the project myself, but the experience left me feeling unsupported and unwelcome. I hope management can provide additional training and support to ensure customers seeking framing assistance receive the guidance they are looking for.