This is my local panera and unfortunately its just not great. My avocado blt had like a tiny morsal of avocado. The guy putting out my order was kind but forgot my drink cup and I had to ask. I would have ordered from a person but they only have 1 person at the register over by the bakery. The people assembling orders were also visibly on their phones I get the temptation and usually wouldn't care but they're handling food so its not a great thing. There was also a straight up (different) company hiring event in the dining room that i accidentially sat in because they were taking up the area by the window without any signs or anything. I didnt move but it was a little awkward. The price for the quality just doesn't add up anymore. read more

I've NEVR seen a Panera Bread this empty at 6pm... The facility was clean, well lit, and carried all the trade marked delights of the normal Panera Bread. The staff were polite and respectful and the food came out in record time! We ordered the Broccoli Cheddar soup, Chicken Avo Melt, and the Chicken Avocado BLT. The food was hot, fresh and flavorful! If you want some great chain restaurant food in a timely manner... this is the place to be!! read more

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I realize help is hard to find however, The woman taking order was clearly flustered when she finally made it to attending us and taking our order. She snapped at us in a very unprofessional and angry way, same to another woman asking about the coffee machines. From what I can tell, only two people working. No napkins, many drinks out, long string of people waiting for orders that are coming out wrong(some packaged for here when they were to go orders), etc. poor people working here should not have to do mobile orders if they are not fully staffed. They should be able to turn that off. Help your employees out and your customers too. read more

I love mango smoothies, so I stopped in to get one, and it was tasty. I used to like the orange scones, and that was okay. But the cinnamon roll I got my husband tasted like one you'd get wrapped in plastic at a gas station. The dominant flavor was a watery sugar glaze, with a faint cinnamon flavor. The roll was light, dry, and tasteless. I don't eat the soups because although tasty, they are frozen and reheated in plastic bags. I don't want to think about how they keep the salad looking fresh. read more

Brusque service, inattentive staff, expensive prices even though they were out of bread and didn't have any substitutes, and inaccurate hours posted on the front door, so we ended up leaving early. read more

I just watched a line cook in the open kitchen answer, a phone call on her cell phone (factually proven, dirtier than a toilet seat), wipe her nose, then continuing assembling orders. Never changed her gloves or washed her hands. please teach them gloves aren't for them to protect their hands from food, it's to protect the customer from germs. read more

I came in on a Saturday afternoon when they were extremely busy. The person who took my order was nice and helpful. I had to wait a little while for my food to come up, but it was clear the kitchen staff were working hard to make quality food as fast as possible. When I got my order, they very nicely apologized for the wait time. I imagine it's stressful to work in such a fast paced environment with people who are waiting for their order watching them the whole time, so I appreciate what they do! My spicy chicken sandwich was tasty and I was glad I added lettuce and tomato to balance out the flavors and textures. The vegetables were fresh, the chicken was flavorful, the bun was soft, and the pickle chips were crisp. It was perfect takeout for when I was out running errands. read more

Panera Bread - Spicy take chicken sandwich + greens & tomato - Sandwiches Near Me - Augusta, Maine

Prompt service but rotten lettuce. We ordered curbside and service was on time and friendly. Decided to try the chicken caprese sandwich and French onion soup. Soup was on par with other Paneras, but the sandwich was not. I kept tasting something terrible. Opened up the sandwich to find it filled with wilted, rotten, stinky lettuce. Won't be going back to this location and I hope this doesn't make us sick. read more

As I was placing my order, I noticed the employees making the food were not wearing hair protection - most of them with long, unpinned, loose hair while making the food. I received my sandwich, and enjoyed a few bites before I found a long, black, slimey hair wrapped into my sandwich. I pulled it from my mouth in disgust, and unfortunately it ruined the rest of the meal for me. After spending almost $20 on a sandwich, I ended up just throwing it into the garbage. Wondering if the lack of hair protection is in correlation with the FDA code guidelines... even if no hair nets, to have the hair pulled back while working with food seems like a no-brainer to me. Anywho, do not plan on returning. Easily avoidable. read more

Super clean. The food was great standard Panera. Staff was very friendly and responsive they even warmed our cookie for us without having to ask. read more

I had not been here in awhile. I ordered the Bacpn Turkey Bravo. It was good but the bottom was really soggy from their signature sauce. It came with crispy kettle chips and a pickle. It was a door dash so just commenting on the food. Pricey and just ok. read more

Sorry have to leave a review. Went in with my brother. Despite tons of employees working, nobody acknowledged us at all we had questions and wanted to order through a person not the screen. I finally tried to flag someone down who snapped at me, " we have a hour wait on all orders!" but there was only us and one other man in the place! We were so confused. Then after being stunned a girl said "we have to do the call ahead orders first". And I said "but there is still an hour wait with no one in here ? " she said yes and walked away. Honestly, I live right around the corner and I'd love to go but I won't go back. Also after working in the hospitality industry for 20 years I can't believe it honestly:( read more

I saw the negative reviews but gave it a chance anyway - I regret that. We placed our order for pickup in advance and we're surprised when we received a text update that our order was ready 20 minutes early. We were lucky our food hadn't been taken when we arrived but it was far from warm since it had been sitting out. Then there was the Women's bathroom - no toilet paper to be found. And it's impossible to wash your hands since the water only comes out scalding hot and the cold water spicket is broken. I can only guess how female employees are "washing" their hands after using the bathroom without toilet paper. Avoid this location. read more

Stopped here this morning to grab some bagels to take to work. Despite having staff behind the counter, I was told to order on a computer screen. 4 other people were also on a screen trying to figure out how to do it. The lady behind the counter offered to help me with the screen order and I said I was in a hurry to get bagels and get to work....at that point , begrudgingly, she offered to help me" the old fashioned way " and take my order. I ordered a dozen bagels and wanted the honey walnut cream cheese to go with it..... " we're out of it" she snipped at me as she was putting my bagels in a cheap paper bag....not the nice one they used to give you that had handles on it. I would have ordered more items for my work friends , but this lady seemed quite bothered that she even had to help me get bagels. So much for customer service. I won't be going back to Panera's anytime soon. read more

We have been coming here for years, always on our way to and from Canada through Boston, way prior to Panera ever expanding into New Mexico where we live. It used to always be bustling with patrons, clean, and with friendly staff. This time was definitely a stark contrast to that. Hopefully it's not like this everyday, but even though there was hardly anyone there, it was hard to find a clean table, and the staff was too busy to pay any attention to the customers. Granted, the help-yourself tablets encourage the staff to be hands-off, but at other Panera establishments that have adopted that, it's across the way from the cash registers and they are happy to let you choose whether to use the tablet or take your order for you. It seems like they are understaffed, overworked, and were just plain tired. The food was still exactly what Panera always offers, even if they did make one mistake on one of our sides, that's typical and they are happy to fix it once you get their attention. I like to get the lobster roll on our drive up this time of year since they are generous with it and it's not finely chopped nor covered in too much dressing. Their bread bowls, sandwich bread, and baguette on the side is always on point. read more

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Ordered online -picked up in store. staff VERY rude and not helpful. Could have overlooked that - however the bagels were stale and cream cheese had NO flavor. Panera Bread - Augusta Maine store has lost it's shine. Do yourself a favor and check out Bagel Mainea/Western Avenue - hands down you get friendly service and awesome food! read more

My autistic child did not like the food here the bread was very firm. The sandwich was moist, but wet and gross. The tomatoes were very runny and nasty. It was sloppy put together. read more

Panera Bread - My autistic child did not like her sandwich it was very firm and unfresh the tomatoes. We're very nasty. We will not be coming back. - Sandwiches Near Me - Augusta, Maine

I was recently appalled by the actions of a manager at the Augusta Panera. It was extremely busy and the staff was working to keep up but there were multiple online orders coming in as well and they were falling behind. The manager, Tom lost his temper and addressed the entire dining room stating that people could leave if they didn't like it. He was very aggressive and off putting. He told people to call later for a refund. I understand the frustration but one would think a manager would be more professional. The other staff members were uncomfortable and embarrassed by his actions. I won't be returning to Panera for that reason and many more. read more

Expensive, and the phone was ringing the entire time I was sitting down to eat. No one would answer it despite no customers being at the counter ordering etc. read more

Every time I have ordered (via Door Dash) the broccoli cheddar soup is hot and fresh. Every sandwich has been excellent, I really like the tuna, but my favorite thing about Paneras is that bread. Nowhere else have I found bread that rivals what I used to get in Philly. If you know you know!! read more

I almost always order the broccoli cheddar soup. The last two times once in South Portland and once in Augusta it tasted like it had been watered down and the broccoli was mushy. I will try one more time maybe Topsham and hope it was just different by mistake. All of these locations are in Maine. read more

This was my worst Panera Bread experience to date. The place was understaffed, and what staff they did have was rude. The line was out the door, and staff didn't seem to care. For the majority of the time there was only one cashier- during the lunch rush. After putting in our order, we received a buzzer and took a seat. It look over 10 minutes for the food to be ready. When we got our food, I was totally underwhelmed. The portion sizes were the smallest I've ever had. read more

The customer service is non-existent. Highly recommend going elsewhere if you can. Disappointing.

Couldn't find the chicken or cheese in the 14.00 sandwich. Some Paneras are very stingy with the portions. Augusta Maine location is by far the worst. read more

I went to this Panera bread location at 5pm on a Saturday. I ordered a Mediterranean bowl & a cookie. I got my order, and compared it to the picture online. The hummus on the online picture is on the top, while mine was buried in the bottom. Also, does the kitchen communicate with the kitchen at all? I have almost always never received my cookie with my order. read more

Panera Bread - Sandwiches Near Me - Augusta, Maine

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The service at this restaurant was very poor, the food was not the usual quality, and the bathrooms were filth. I would highly recommend skipping this stop! read more

So sue me...I like a chain once in a while. I mean c'mon, decent coffee, comfy seating, free wifi and more than passable lunches. Would you hate me if I told you I knew where pretty much every Panera was from Connecticut to Maine? Seriously. Can I write one generic review and just post it for all of them? I mean chains go for consistent theme and product, shouldn't consistent reviews with a certain sameness be bestowed upon them if they succeed? Is the Panera just off the Maine turnpike in Augusta where I ate dinner and worked late one evening that different than the Panera in between the Connecticut turnpike and the Merritt Parkway or the Panera just off of Fort Eddy Road in Concord, New Hampshire? Frankly, no it's not. read more

This place forgot my order and was not willing to deliver it says the delivery driver left it in the counter. This was the manger of the place no customer service told me to contact the delivery company when I order directly from there site. Would not offer me refund for missing item sitting on her counter. How sad to tell me the customer to call them when my food sitting in her face. This event have now turned me off from all your franchises disgusting customer service read more

Right off the highway in Danbury in. Shopping center with a whole foods, I find this to be a great stop when traveling 84 east or west. Panera's have consistency, and healthier choices than other fast food chains, and they are one of my go tos. This one has always been clean, service on par and food cooked consistently. That's what I want when I stop in a panera and the reason for 4 stars. There are other panera a that just miss for one reason or another, but in my experience (at lunch and breakfast) this one does well. Frontega chicken panini was full and grilled to perfection on this visit. read more

WORST SANDWICH AND SOUP! I've had Panera for lunch many times. Today, my Husband ordered the chicken salad sandwich and chicken noodle soup for me. Sandwich had hardly and meat and two big pieces of tomatoes. Soup had very little noodles or chicken and almost all broth. Awful restaurant! Don't bother going here until they meet standards. read more

Panera Bread - Sandwiches Near Me - Augusta, Maine

Ordered a breakfast catering (bagels, yogurt, coffee, fruit). It was a great experience. No issues, delivered on time, very nice quality food. Big hit. Would reorder. read more

My family and I went to this restaurant, I used 3 old 20 dollar bills my grandmother had given me (she passed away recently) they were old like 1977 old. The "manager" accused us of passing counterfeit money right at our table and called the police. The officers looked at the bills determined they weren't counterfeit but the "manager" still wouldn't take them. I've never been so embarrassed in my life. He made me feel like a criminal and I just wanted to use the money my grandmother gave me to eat out at her favorite place. I'll never go there again. read more

I usually like Panera for their service and professionalism. Here, when I ordered the Duet combo, the manager patronized me keep on telling me the salad comes without chicken and the soup is a cup size. I told him I understood and wanted to order that. After the register rang $7.99 for it, I questioned him why it's not $6.99 as advertised online. He was extremely rude and told me that they do not follow it. Very upset that I couldn't enjoy the food read more

Honestly didn't expect much consider this is a Panera but the Baja bowl was so putrid I gagged. Literally can't even believe this right now. I just wasted 18 of my hard earned coins on this undelectable meal. RAWRRRRR read more

This Panera location is pretty standard which is normally very good in all aspects. Cleanliness, efficiency of service, and overall product; Although, this time I was quite surprised to see a cashier literally covered in dog hair. I know that when you own dogs it is common to have hair on you but as a worker at a food establishment I would think this could be a health hazard. I was hesitant to even make an order for fear I would have dog hair in my food. Her sweater and hat were both covered. If I were her manager I would have asked her to go home and change before serving food. read more

Look, I get that Panera is like Dunkin' Donuts and it's not going anywhere but today was my first time there and neither soups were good. Was a cold rainy night after a soccer game. So soup was the obvious choice. The creamy tomato soup tastes like over salted thin ketchup. They happily let me try something else. So I, not wanting to risk anything said chicken noodle. It was again way too salty and the "broth" was thin as water and I only got a couple noodles and a couple chicken pieces. The bakery case was loaded and presentation was on point. The bread for the bowl was delicious. Was glad to have choice of fresh fruit with my meal. I thought Panera meant delicious. read more

It's the standard Panera. There's usually a line and by dinner time some options are limited with things being out

Staff is not competent and some of them are actually downright rude. I asked for a panini and was served a sandwich. When I asked about the mixup I was told it was my fault for not specifying a panini in my order. Also slow. Coffee was cold and weak. The urn was practically empty. When I tilted the urn to get some coffee out, a staff member came over and asked in a very brusque manner " if I had gotten enough". A very unpleasant customer experience. Go to elevation burger instead.... read more

This place rules. Well, I mean, for being in Augusta, this place is amazing. Given the various options around the area, Panera is the place to go for a quick meal that won't leave you broke. The staff is friendly, the people are friendly, and with your My Panera Card, you can get free drinks and pastries! Yes, it's a chain. Yes, I know I'm not really from the area, but I travel to Augusta quite often for work and I eat here often enough. read more

The food used to be so good here I have no idea what happened. Since visiting my family on the mainland this used to be our favorite place to stop in at in Augusta. It has gotten more crowded then it used to be but the quality of customer service, food and general hygiene has plummeted. Hope to see some improvement in the future. read more