Jermaine is the one reason I am leaving this review. Was extremely pleasant the entire time I was there not only to me but to his team. Saw him helping team members when not asked in a position where someone would usually not. Very refreshing. I had an issue with my food due to a mistake that I had made ordering and he was patient helped me out and did not make me feel like an inconvenience. read more

I had the worst experience in drive thru, there was a young black girl taking my order and I was talking to her telling her what I wanted and she started laughing and swearing on the intercom I think she was probably talk to a coworker but was very RUDE and DISRESPECTFUL I had to keep telling her my order 5 times because she kept cutting out and talking to a coworker. SHE NEEDS TO GET FIRED!!! read more

There is a cook who, when he is on, disturbs the clientelle with his incessant YELLING!! I'm not talking about simply speaking loudly, I'm talking about YELLING! Over and over. He does so and the entire dining room turns their head to see what's going on. At this moment there is a pink-haired manager on duty. She is in back with him. Apparently she thinks this is A-OK behavior because she does nothing to stop it, merely smiling at him. Can somebody shut this guy up??? read more

Waited in drive thru line for almost 10 minutes and it didn't move so I did an inside order. They were out of ciabatta and sourdough which is odd for a bread shop, but it was a dinner order. The 2 sandwiches I ordered were on French bread which was definitely not fresh and the sandwiches had barely any meat on them. Staff was nice though read more

Slowest drive thru ever! They really need to manage this as soon as many people pull out of the line due to this. I regret placing my order ahead of time cause i'm then forced to stay in the drive thru. read more

You can always count on good sandwiches, soup and bagels at any Panera. What impressed me most is how charitable they are. Very generous with the local food banks. I am happy to eat a good meal at a place that supports those in need. read more

Ordered online "Drive thru pick-up" go there on time but waited over 15min. in the drive thru & when I did get my food sandwich was cold. When you order online for pickup and get there on time you expect for it to be hot & ready. read more

This isn't the first time they've sent my food without eating utensils. I called and they didn't give me proper attention. I'm disappointed because it used to be one of my favorite places. read more

Just want to shout out the staff, super nice and always very willing to assist if there is any issues with any orders. Not getting into specifics but good customer service goes a long way and it's very much appreciated. In terms of food, it's Panera bread, overpriced but decent. read more

Got stuck in the drive through line starting at 9:30, it stopped moving for a solid 15min before I even got to the speaker, 2 people behind me and curbs too high to escape the one I sat and waited another 10min before I got to the pickup window. My food was ready when I got to the window most likely because I ordered online and prepaid choosing drive through pickup thinking it would be faster, my mistake, never doing that again. No apologies or explanations were made for the wait, the guy commented that he just added more whipped cream to my drink because it had all melted into the drink(I wonder why??). The food itself was good albeit colder than it should have/would have been if I hadn't spent nearly 30min in the drive through. My advice is don't bother going here if you're on a schedule or care about your time, otherwise the food itself was good so ‍ maybe just avoid the drive through? I would have been pissed if I was the guy that was in front of me in the line, when he got to the window he literally just got a coffee.... read more

I have never had a bad dish from Panera! While the food does take long to come out when it does it never fails!! I love their bagels and bread bowls! Also their strawberry banana smoothie is amazing! The place is also very clean and organized read more

The white girl attended everybody else but me, thank you to the Hispanic gentlemen who helped me. If it's a rapid pick up why have me wait 15 minutes while my order is ready I'm the back. What's the point of rapid pick up. read more

We went to Panera for the first time in a long time. Decided to see if it got any better. Ordered a chiabatta egg and sausage and my wife ordered egg and bacon on brioche. They swapped the bacon and sausage on our sandwiches and decided to bring it back to them to correct. Instead of remaking the items, they took out the sausage and bacon and swapped them. Now the bacon is over the side of the round brioche and the sausage doesn't cover the chiabatta roll. Now the brioche has a sausage taste that my wife didn't want at all. Is this what service has come to? So sad because I was expecting a little more since we have a $25 ticket for breakfast. The sad part about it was it was the manager that did the swap and told the server to give it back to us. Didn't even blink an eye about redoing the sandwich. They were not even that busy. Again, SAD!!!! Update: My wife went to speak to manager before we left and kindly mentioned what happened. He said they were busy and asked if he could make her another one. She said she was fine but just wanted to let them know to remake it right away. He said thank you and later came back with some coupons for free meal on our next visit. He didn't have to but that was a nice gesture. read more

Panera Bread - Egg, cheese and bacon brioche - Sandwiches Near Me - Bridgeview, Illinois

I decided to go to panera with my friends and this was the first time we have been at this panera. we went to get a water cup because we were thirsty and live far away and we were sweating and some worker said we can't get a water cup because we go there every day and get anything but water even though we have never been to this Panera and there was people in front of us that got water cups and they didn't say anything to them. read more

Iced tea was literally 3/4 ice. And forgot to pack my bagel. What's the point of checking off the list that the order is accurate WHEN THEY DON'T ACTUALLY CHECK?? read more

One of my favorite breakfast sandwiches. get the bagel toasted a little extra for crunch. So delicious read more

Panera Bread - Avocado egg white spinach and cheese on sprouted grain bagel flat - Sandwiches Near Me - Bridgeview, Illinois

This Panera Bread location on Harlem & 79th is Closed. I arrived on 4/8/21 to grab breakfast and this location is no longer there. *Update* Panera has moved just down the street at 81st & Harlem. read more

Panera Bread - Closed Panera. - Sandwiches Near Me - Bridgeview, Illinois

Food is excellent!' ! Hot and delicious ! Delivery was prompt and efficient ! Tasty, tasty, tasty !

Manager Susan, was attentive to my needs. She assisted me in ordering what I wanted, the way I preferred it. She made my order experience enjoyable. The cook made my meal presentation desirable. I will return based on my dining experience read more

I order an iced cinnamon latte & 25% was latte, 75% was pure ice waste of money & a scam read more

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Attempted going yesterday and now today again and they have no bagels. What???? How do you have no bagels all weekend ....

Wow has this location changed, and not for the better. The bread was good. Flatbread was cold, Greek salad had less than 1/3 of edible lettuce in it, the dressing cup they give wasn't even halfway full. The soup, I don't even know completely watered down. And.... To top this off waited over 20 minutes for my food to be delivered to my car after I went through the drive thru. 2 soups, a salad and a flatbread. I thought it would at least be warm since I waited that long. Really don't know what happened to this place. I will add the person who took my order was friendly and efficient. It was just, everything else that was bad. read more

Not much to say when it comes to a chain, but it was relatively quick service and good Mac and cheese. Wish they put a bit more inside the bread bowl and the bread was a bit chewy but tasty as usual. Very calm inside to just sit and chill read more

Over $200 order for delivery, through the Panera website. $1.00 "Delivery fee", but a $22.60 "Convenience Fee". One out of THREE bags actually gets delivered. They only give their DoorDash subcontractor 1 out of 3 bags. Phone calls and an hour later, the rest of the food finally gets delivered-cold. $9.79 for a CUP (8 ounces) of soup. Barely any meat or cheese on a $12.99 ham sandwich. But they threw in a couple cookies for our trouble. With tip, it was an extra $38.60. Not remotely worth getting cold/missing food hours late. Seriously, if you're going to buy from them, DON'T EVEN THINK ABOUT DELIVERY. Just drive there and consider yourself getting a discount. read more

I'm waiting here for 20 minutes already for 2 bowl's off soup And 1 sandwich.Seems like they having fun in kitchen. I would understand if very busy but not. read more

Waited almost 30 mins for my take out order, and then half of my items in the bag were missing. Dirty tables, nasty floor, and the female manager looked like a hype. Eww. read more

I have been ordering from Panera on 79th and Harlem for years and 99% of the time they had the orders perfect and pretty much on time. The minute they changed address a block down the road it was like night and day. In the last five months I did about 10 orders and each time they "forget" to give me the dip I ordered. Now the last two times I would come in to get my order and still have to wait 15-20 min to get it. What's the point of ordering online if when I get there after 15 minutes you still didn't even start the order? The manager should be fired. How changing location a block away makes the restaurant go from 5 stars to 1 if beyond me. read more

Long time customer of Panera but very disappointed in my last visit. I ordered a green goddess salad for curbside pickup. I had my kids in the car so I went through the dive thru and asked them to help me out and just give me my order through the drive thru. They refused and were very rude. They said they didn't even have my order...it didn't exist. I finally parked and got my kids out of the car and to my surprise my order was right there at the pickup area. I hope this was an isolated incident and not a sign of what's to come. read more

Four points to make: 1. Panera's turn to "clean" food has done them in. My favorites are gone. The sandwiches that are left are overpriced and not very good. Case in point: Their Italian sandwich used to be of manly proportions and quite tasty. Naturally, they changed it. For the same price they made it smaller by about 50%. They put it on smaller bread. Then they served it hot. It got worse and worse until I stopped ordering it. They used to have a Chipotle Chicken Sandwich that was excellent. Because some ingredient was unpronounceable by high school graduates or something, they deep 6'd it. 2. I do love the drinks. I'm a huge fan of the Agave lemonade. Mmmmm... 3. I'm sitting here on a Sunday afternoon trying to get some work done. People around me are trying to talk, but we are all hampered by the music. They often have the music turned up so loud that it discourages conversation. It's sort of silly, but I have to have my earplugs in order to work quietly. 4. Service here is quite satisfactory. Management, however needs to learn that a room full of dirty tables is their signal to CLEAN THE TABLES. read more

There was only one time I was missing dressing on my salad, but otherwise I come in here for take out about once every few months and they always do well in both service and quality. All employees I've come into contact with have been friendly and efficient. read more

This location has went to garbage. The last 2 times I've ordered for delivery they forgot my coffee. The 1st time I called & told them the "manager" Bianca laughed. The 2nd time no one answered the phone. I've ordered a large mac-chs & i get 2 smalls. Apparently to them that equals a large bowl. They charge like 10 bucks for a large then give you what amounts to a medium. God forbid anyone complain about any bad service now or be called a "Karen". So now days we're supposed to just take the horrendous service restaurants give and shut about it. Yet we're forced to use the service "due to covid" read more

It's a good place to chill with friends or grab a bite to eat they've got healthy choices soups and salad or something for you're sweet tooth. I like using the order and pick up service all ways on time when I get there. read more

Panera Bread - Frozen Caramel and coffee cake - Sandwiches Near Me - Bridgeview, Illinois

I don't usually yelp but, my goodness, this was next level. I don't know who's more at fault - Doordash, Panera or both. But they decided to partner so here it is. 1. First order: The driver shows up with no food. He says he's here to pick up food instead of deliver it...come again? With no food, he leaves. First ping on Doordash. Understanding, I call customer service. They cancel my order and I replace it after asking if they were still taking orders...they said yes. 2. Second order: an hour after confirmation of the order, they cancel it. 20-30 minutes after confirmation, if you cancel - I get it. But an hour later? When I try to call customer service again, surprise surprise, they're closed! Here's the thing. I've worked in restaurants for many years. I've worked in customer service for many years - still do. No one here gives a shit. I don't expect my food to show up on a silver platter but, if there was a mistake within open hours, you fix it. This could've easily been done. If you do order from them, good luck! I hope you get any food at all. read more

Honestly this day and age it's hard to find good service. The manager at this location went above and beyond and truly did it from the heart! Thank you for making my morning! read more

Once again we went to order dinner and they were out of baguettes, avocados, and ALL the soups. It was only 7:00. My mind is just blown away by how badly this Panera is run. Ordered from the Oak Lawn one they had everything. I'm not sure if this Panera is scared to have left over food or what the deal is but WTH??? read more

This place is awesome! Friendliest staff and the most amazing and delicious food! I recommend the soup in the bread bowls.

Disappointed in both service and quality of the food. Ordered a salad a modified some of the ingredients in which I paid an additional 99 cents for however when driving up to the window I'm told they no longer have quinoa and asked if I wanted another ingredient since I paid extra I responded with a no and requested a refund to which the employee rudely questioned me wanting a 99 cent refund . Now when I open the salad I notice the extra ingredients I had requested and paid for were not added not to mention there was hardly any lettuce . Overall very disappointed . read more

Fast service and food was good it's a solid 4 Star. I seldom go to Panera Bread but got sick recently and was craving for some soup. There's a pick two deal and I got the creamy chicken and rice soup with a spicy Italian sandwich and I.T was a great combo. Food came out in 5 minutes. read more

This panera is a pretty good franchise. The service is good. People are pretty friendly. The tables are usually cleaned very quickly and thoroughly. Parking lot is frustrating when there is an Amazon truck blocking cars and you cannot get out. The food is consistently good. My favorite is the avocado melt. Overall the menu is good. I could eat here any day of the week. read more

Panera Bread - Avocado melt....mmm delicious - Sandwiches Near Me - Bridgeview, Illinois

Have been to the new location twice and both times were horrible. The first I waited for a green tea drink in the drive thru for 15 min and still had to go inside to get it. Asked for the manager and was told they were not available. Second trip there they were out of breakfast bread on a Sunday morning . There were no customers in the store and still waited at least 15 min for a few pastries . read more