The manager was so thoughtful and understanding when he had to remake my order because someone else accidentally took my order instead of theirs. He offered me a complimentary iced tea. Very thoughtful. read more

Panera Bread - Panera bread, Butler, PA hibiscus tea and strawberry poppyseed salad with chicken - Sandwiches Near Me - Butler, Pennsylvania

Food was good. Place was dirty. Counter for coffee was covered in old and new spatters. Ladies room dirty. Yuck. Staff was polite and prompt read more

Came in to get some work done, and I received quick service. I got the green goddess chicken salad, which was fantastic. It was filling and had a good amount of chicken. The place was busy but clean. Great spot to get some work done on a Saturday. I was so hungry that I forgot to take a pic. Get the green goddess. It's worth it! read more

I got a bagel and they said they could not toast it for me cause I already grabbed the bag most places will offer to at least get you a new one that is toasted if they can't take it back read more

I thought this was a good restaurant. I ordered some cheesy cheddar soup and it was disgusting. It was slimy and had mold in the soup. I definitely do not recommend this. I got the shits after eating it. read more

Expensive two sandwiches for a minuscule quantity of chicken salad and pressed turkey on my wifes sandwich..... they get the award for the worst sandwich I ever had in 64 years... I thought it was an April Fools joke or I was on Candid Camera when I looked at the chicken salad put in this thing... I couldn't figure out what I was eating... read more

Panera Bread - Pressed turkey and spoonful of chicken salad - Sandwiches Near Me - Butler, Pennsylvania

See all

Customers stand in line while employees all hang out and talk near the kitchen door. If you speak up you get verbally attacked by other customers in the establishment. read more

They have a fireplace and lounge chairs my kinda a place plus it's in a shopping center with all the stores I go to. Lots of parking and comfortable seating plus the WiFi is fast I belong to the coffee club $8.99 unlimited coffee plus the place is real clean. read more

See all

AFTER YOU ORDER AND PAY AND GET YOUR FOOD....They tell you the dining room is closed and you will need to eat in the parking lot. Why the Hostess/Cashier did not tell anyone is beyond me. Manager and assistant manager did not care and were very arrogant and blamed COVID. THEY WERE JERKS ABOUT IT. NOT GOING BACK UNTIL AFTER COVID. UPDATE: After I posted this review, I was blasted by an unnamed person with very inappropriate language that I was "retarded" because there was a sign on the door. Yes. There was. But there were a total of 4-5 signs on the door because I went back and looked. Menu items. Mask requirements,, etc.. And when my family entered the store, a gentleman was leaving and held the door open for us. There was no way that I could have seen the little 8x11 printed page taped to the door. I suspect the person who left the inappropriate feedback was the manager because the note was as just as arrogant and ignorant as the asst mngr I met at the store. If you like being dismissed and cancelled and your kids forced to eat in the parking lot in the rain while the entire dining room sits empty... and called "retarded" for challenging them on their deceptive practices and lack of communication... then this restaurant is for you. Otherwise. I would recommend finding a more welcoming establishment. read more

We ate dinner there tonight. Very disappointed since I was there a few years ago. Very expensive for what we got. My chicken salad sandwich barely had a spoonful of chicken salad on it. The Asian chicken salad was very small, brown lettuce and not taste needed dressing. Spent $34 and only got water to drink. We won't be going back read more

Good for a girl's lunch or a quick bite while shopping. I generally like the food, and the bread stays soft for a really long time. However, having made bread from scratch, I generally like to find a local bakery. read more

Since the pandemic, my family's and my dining experiences at Panera Bread have been very inconsistent. I know this has been a challenging time for everyone, including suppliers and restaurants. My daughter and I had not wanted to go back, yet did because my Granddaughter wanted to go. In the past we've had chicken with an off taste and texture, greens that have gone bad, missing ingredients. This time I ordered the Mediterranean Veggie sandwich, I just did not want to take a chance on the salad. As I told the employee who made the sandwich, it was the best Mediterranean Veggie sandwich I have ever had, and I've been going to Panera Bread for over 10 years. It was an encouraging visit. I'm giving 5 stars for this particular visit there. read more

Like most pandora breads solid meal and a solid price. I like this ones location and you can easily get in out for lunch. I also like that they had my raspberry tea! read more

The cashier was the worst! I had a punch card for coffee that totally confused her & then she never completed my order until I asked about it. This is a restaurant chain I used to love but the changes they keep making makes this a place I hardly ever choose. read more

I went in for a sweet treat for my daughter and decided to try a coffee since I hadnt ordered one from there in probably 10 plus years. I went with a large vanilla cold brew and thought that would be a solid choice as I was running low on energy. I got it and it looked really light colored..I sipped it and it just tasted like vanilla milk. I was really disappointed. They were packed so I didn't take it back and ask for actual coffee to be added to my cold brew. Super disappointed I spent $7+ dollars on whole milk. read more

This review is mostly about the food since most of the time, I get my order to go, so I can't really review the service other than I don't have to wait too long for my order. I agree that panera's prices are a little on the high side considering you are getting sandwiches and soups, but I think it's reasonable, at least to me, since they do serve fresh bread and healthy options. So what do I get here? the turkey avocado sandwich with chicken noodle soup or grilled cheese with tomato soup. The french onion soup is also good. I also like the cinnamon crunch bagel. I haven't tried any pasta dishes here other than the side of mac and cheese, which is also good. So far, the food has not disappointed me. I will update if I see any issues with service. read more

Panera Bread - best bagels esp the cinnamon crunch (that's what's missing on left side bc everyone wanted it first) - Sandwiches Near Me - Butler, Pennsylvania

Here's the dealio..... This has happened multiple times and I'm highly unpleased with the lack of care to put out a high quality product for the high price tag. I order a sandwich with some type of avocado, and the past FIVE times i have been given ONE small slice of avocado that is inedible due to the rubber texture it has. For an $8 sandwich there should be at least two slices of EDIBLE avocado. Next, I was given a chicken salad with NO chicken.... TWICE. Also my mom received a salad with no dressing and her sandwich looked like it was thrown together by a 5 yr old. I love Panera's food and I let a lot of things go for a while but the quality is just not adding up to their price read more

This is a good quality Panera with good service, fast wi-fi, and the expected menu of foods. I ordered my usual and was happy to note that it tasted exactly the way I have come to expect from Panera. I travel Western Pa several times a year and usually make this Panera location one of my stops. read more

I agree with other comments. Staff is rude and I don't think I EVER saw a table being cleaned since the place opened about 10 years ago. Husband wanted a pecan roll and staff said corporate got rid of them. He told her he wasn't happy. She said tell it to corporate. Panera's website says they replaced pecan roll with a cheaper (for Panera) almond roll...and that's suppose to be a good thing. read more

Please stop the bell that rings above the kitchen and the bakery section from going off every 7 and a half seconds.

I have a bday party to attend later on tonight so I wanted something quick and light . I always try to eat one of many new menu items when I eat here. I ordered the Thai Garden chicken won ton broth bowl to go. I was excited to have a won ton that did not contain mystery meat . This broth was so flavorful. The broth was jammed packed with spinach mushrooms ginger and broccoli. The won tons were so delicious the chicken inside was well seasoned. Since this dish was loaded with veggies and won tons I'm not sure why they named this a broth bowl. I'll be back for another bowl of this read more

Well this was the third time I went to this location and they wouldn't make me what I wanted and they didn't have what I wanted. Every table was dirty and the staff was very rude. Management should be held accountable for such bad staffing. read more

Ignorant staff. Tables and floor are so dirty, they are sticky. Food is tasteless. The employees look sloppy and dirty as well. The manager needs to graduate high school and get a job with Goodwill. read more

Most of the employees are very rude, they seem to be annoyed with every person that walks in the door. It almost makes a person too scared to order because of the comments/attitude that the employees working the line give. Don't get me wrong, there are some nice employees - mainly the cashiers and the general manager. But the ones working behind the food line are angry and miserable. The two ladies are very mean, I think they are in assistant manager/shift supervisor positions...I think they need new jobs. You are treated like dirt and they roll their eyes at people all the time. Stay away. The food is subpar at best, the lettuce is wilted and the salads don't even fill half of the bowl they come in. I can't justify paying almost $10 for a salad that can be eaten in five bites. I wish Butler had other lunch options. Don't waste your money...or your good mood...by coming here. read more

One of the worst Panera Bread locations that I have ever used for catering. They do not have a concept of time when I had placed the order two days in advance. This was bothersome to me since I had a lunch appointment with a client and was feeding the staff. There was just no sense of urgency here. I had asked that the sandwiches have spreads on the side.... this did not happen. They make the sandwiches earlier in the morning so by the time they are served, they get mushy. The order was wrong... I was in a hurry so could not have them fix it. I have been to better locations, but this seems to be a common thing... the staff does what they want, rather than what the customer asks for and needs. read more

Amazing cashiers! Very polite and funny had my friends and I laughing while ordering. All around amazing experience! Unfortunately they were out of lemonade which is a bummer but other wise a great trip to lunch. read more

I want to thank the manager and staff of Panera Bread of Butler, PA on 330 New Castle Rd for their wonderful customer service. I live out of town and needed a delivery made to a residence in Butler for a very important occasion that I wasn't able to attend. I made and scheduled my order more than 24 hrs ahead of time through DoorDash. I received a confirmation from DoorDash for my transaction immediately. One hour before they were to deliver my order, DoorDash texted me and canceled my order. Unacceptable!! I was panicked. I called Panera immediately and they rectified my situation with ease and professionalism. The food arrived to my family and everyone said the everything was absolutely delicious. I highly recommend Butler Panera not only for the delicious food but also the customer service. Thank you, Butler Panera staff for your kindness. You saved the day for me. Your staff is exceptional. read more

Panera has been going downhill for years but this has to be the worst location around. Always dirty tables for one thing. Last visit on a Saturday night around 6:00 p.m. NO pastries at all, no broccoli cheddar soup. Get our order and sit down to eat then we hear them say they have more B/C soup again. What the %#@&?. Would have been better off going to Texas Roadhouse or Red Lobster. Might have taken longer but it wouldn't cost that much more and would be a better experience. Manager at this branch should be fired. read more

My first this morning at ordering bagels for a group. To put it mildly, the person who waited on me was anything but pleasant. I know work there can be high stress, but put someone pleasant in a position that will be greeting people!! I had a employee named Rebecca, it seemed to be a pain that she even greeted me. We crawled through the order and I asked if the cream cheese was in the bag, she looked at me like I was an A hole and said "And did you order some?" Would it have been that hard to mention at order process, "and would you like any toppings?" Then she strolled back to the register and without even looking at me moaned "What flavor do you want?" There were people behind me in line! It ticked me off that I was embarrassed due to her rudeness!! My first instinct was to be rude back, but I opted to be a better person. Sadly, her name badge said "Team Leader" . Really Panera-- Not sure I would try this again. read more

Asked for no cilantro on the salad for the fourth time, yet it was put on. Secondly i ordered half a sandwhich and received the smallest piece. I've eaten here before and they never gave that small of a portion. If the bread is too small, don't serve it! read more

In general I like Panera, but my big problem is they are way, way overpriced for what you get. The only time I'll eat at any of them is when I can use my expense account read more

Sadly, I stopped at this location on 10-13-2017 and the WiFi speed is ATROCIOUS --- barely 1 Mbps. Maybe it's because it was a busy Friday afternoon or maybe it was the jinx of Friday the 13th? Who knows, but I have to downgrade my prior review of the blazing fast WiFi at this store --- it is now slow as maple syrup on an iceberg :-( read more

I love this place and always will. Every time that i have been here, they have never messed up my order. I also have never had to wait that long for my food. Also, if you are a coffee lover like me, sign up for the subscription. It is completely worth it read more

Good food it takes time for some orders but that's expected when they have like 20 orders coming in. If you dont like the wait and you can clearly see it's busy go somewhere else. The staff is friendly and hard working. read more

If you want overpriced, average food then this is the place to go. Also, if you'd like to leave hungry after paying $15 for your tiny meal, I would also recommend this place. Their coffee isn't bad, however, the last time I was there I asked for a large caramel iced coffee. The girl handed me a cup half filled with caramel syrup and told me to use the soda machine for ice and the coffee was next to it by the iced tea. what?! They can't even pour your coffee for you after spending $5 on it? No thanks! read more

Came here at 6:15 p.m. today (Sunday, September 11). I ordered a "you pick two" with the turkey avocado BLT and chicken noodle soup. I had raspberry tea to drink, purchased a cookie for an extra $0.99, and had a baguette as my side. The sandwich was pretty good, but there should have been more than one slice of deli turkey and one dime-size dollop of avocado. For $5.49, the sandwich was microscopic. The soup had adequate noodles but lacked everything else. It tasted salty but not too salty. Unfortunately, my soup was COLD. Not room temperature, COLD. This is UNACCEPTABLE and my soup was INEDIBLE. Oh, well, that's $4 I'll never get back. The baguette I received was rock-hard. I get that baguettes are supposed to be a hard bread; I couldn't even chew it. I'm 22 years old and have all of my original teeth! Again, UNACCEPTABLE. Next comes that $0.99 cookie. It was advertised as a warm cookie, which it wasn't. I got a chocolate chip cookie reluctantly after they were out of both brownies and triple chocolate cookies (seeing that my first two choices were both null and void, I really just wanted my $0.99 back but couldn't since I'd already paid). Anyway, the cookie was cold, hard, and tasted burnt. Panera is a BAKERY. Come on! This meal cost $13+ and the only really edible parts were the half of a sandwich and the raspberry tea. I was not asked by the cashier if I had a Panera card, and no one thanked me for spending time and money here tonight. My friend ordered a steak and onion sandwich (hold the onion) with a side of macaroni. You guessed it; the sandwich laced with onion, the macaroni cold. Will NOT be returning to this Panera. I've actually had enough bad experiences at Panera as a whole that tonight might have been the straw that broke the camel's back. Maybe I'll try Panera again in six months or a year. Review #132. read more

Tasty soups and salads. The breads are delicious, but the sandwiches are skimpy. Expect to be hungry when you leave, unless you normally live on bird seed. read more

Very unprofessional from the shift manager, down to the lower stuff members. Will never come here again!

Tables are left with crumbs on them. And very rarely I get a thank you. But that is common anymore every where.

Eden the cashier is great. I did not like flatbread I got and she's like "oh ok I'll get them to make you a new one" and I received a new sandwich for free and it was awesome. read more