Crystal was super nice thank you! I love Panera and this Des Plaines location is super nice and clean and the decor is calming. And the bagels are better than most Chicago dense and non chewy bagels. I love all the food where you can have desserts as well as healthy salads and soups and sandwiches. And the seats are so comfortable. Plus they have 2 recycling stations. Free bathrooms. Free parking and Nextdoor to Bibibop which is Korean food Chipotle style where you pick your base and toppings. read more

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Sadly, we left disappointed. I stopped here to grab a bagel and cream cheese, and got the bagel just in a bag and the cream cheese thrown in there on the side. The cream cheese was wrong too. If I remember, Panera used to spread the cream cheese and give another layer of parchment paper to cover the bagel. It didn't give me clean, customer friendly vibes, so I won't be back. read more

I came about 11:15. All I wanted was a bagel and a cup of coffee. Needless to say that he had one variety of Bagel left. That was it since it is called Panera bread I would think they would be stacked with more bread or bagels. Shame on you. read more

Incredibly slow and weirdly inefficient drive thru. I sat here stuck in line, literally watching people walk in and out with full orders for 20 min. Earlier in the process, I placed my order on the app ....so perhaps the pick up would be faster by the time I eventually made it to the front. Nope. Now they tell me to wait another 20 min and drive thru AGAIN. Refused to let me wait in a pick up spot. Now I'm sitting in the car line again. SO DUMB. Never again. Walk in if you must go here. Dont use the drive through. Get it together, Panera. read more

I come 1-2 times a week on my break and I always get the chicken frontega sandwich. This sandwich has gotten progressively smaller each time I order it. This sandwich was $11!! If you're going to over price your food at least make them a decent size portion. read more

I really am impressed with the employees, their friendliness, speed, and efficiency in the kitchen, the ability to respond quickly to the customers coming in and out of the O'Hare Airport everyday. I got my food so freakin' fast I thought I was at Jimmy Johns. read more

Came on a workday during their busy lunch rush. Overall, it took about 15 minutes to receive my order. Parking at this location is tight. I had to circle around once until another customer left. The staff preparing food were very patient. Some of the customers were extremely rude to them. There is a sign on the wall that says the progress with your order, read the sign people!! Reason I took off a star, many items were out of stock at the kiosk. Pricing seemed higher at this location compared to others. Probably because it's near the airport. read more

I ordered Panera bread catering for a business event. Panera is just all around good hearty food with no frills. Ordering was easy and delivery was timely. Soup, salad, and sandwich combo is always perfect for a quick bite for lunch and hit the spot on a chilly fall day. I especially love the Fuji apple salad with chicken. read more

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The food and service is generally pretty good. From time to time there are mistakes, but they are good about correcting such issues! Lauran - who is generally taking orders at the register and knows all the regular customers, is a jewel. She's a true asset and great with her customer service skills. The reason I didn't give it 5 stars: The Mens bathroom used to be clean. It's been disgusting for months now. I can assure you, it hasn't been cleaned in months. The urine smell coming from the Mens bathroom hits you even before you get anywhere near the bathroom door. When using the bathroom or washing your hands, you almost have to hold your breath - it smells that bad! I guess nobody wants the job to clean the bathroom, however Panera does serve food, so it should be a priority. The bathroom lately also lacks soap to wash hands and paper towels quite often. I assure you, it never was that way until about 5-6 months ago. read more

Every time I go thru the drive up my order is wrong. No cream cheese, wrong bagel etc. not to mention the time waiting.

Great location! Great staff!! There are two women that work there and are ALWAYS so courteous and kind. Constantly busy helping others. I think the names are Loren and Crystal. This staff is always friendly to the consumer, never rushing the customer . This location is very welcoming. Other locations don't compare to this one. The vibe at this location is the best. Very impressed with the staff. It's very hard to find great customer service now a days!!! This location is point on. Thank you to the staff and management!!! read more

One of the best locations. I wish the bathrooms were better maintained, but other than that, everything is always great there. The employees are always nice and the food is ready in less than 10 minutes. read more

Kate S - the coffee is fine as usual here. I like their hazelnut. You just happened to pick a bad day, and too bad. read more

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Unfortunately it's a dirty mess. You wouldn't find a floor this dirty in a home with 5 toddlers eating lunch even! Get a vacuum. Put away the dirty dishes. Lower your prices while you are at it. read more

Panera has been a go-to spot for many, but my recent experience fell short. The food quality seemed to have shifted, with watery soups and noticeably smaller portions. The dining area, while semi-clean, lacked the usual attention to detail. It's not quite the Panera I remember from before. Lots of paring, nice staff, went around 7:30 pm items were out of stock, which is frustrating. Some desserts were out as well. With this Panera being so close to the airport and it being so busy I feel that they need to always have all items. * This is the closets Panera to me so I frequent it a lot as I am part of the sip club. However, times they too run out of specific coffee flavors. read more

Panera Bread - Ad- In Dinning Room - Salad Near Me - Des Plaines, Illinois

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I went to this location yesterday to meet up with my colleague who was heading to O'Hare, and we needed a place that would have easy transit to the airport and free and easy parking for me, as I was driving in. This worked well for that purpose. The staff was super nice when they greeted me, and it wasn't overly crowded around 8:30am. It picked up a bit later, but then was pretty quiet again when I left just before noon. It's not the most comfy/cozy Panera, but it gets the job done. But ugh, the coffee was disgusting. It tasted like chemicals combined with some sort of pickled onion type aftertaste. I was a "sip club" member for a year so I spent the vast majority of 2022 drinking Panera iced black coffee almost daily from multiple locations. It's always been reliable. I cancelled my membership awhile ago because they jacked up the price and it no longer made financial sense, but I like the iced coffee well enough so I ordered one yesterday assuming it was a trusty option. I couldn't drink it. I've never experienced that at any Panera I've been to. I almost wonder if someone forgot to rinse out the cooler after they cleaned it, because it tasted like cleaner. I refilled it with iced tea instead, which was fine. I don't really like iced tea, so it wasn't good (no fault of Panera -- I just hate tea), but at least it didn't taste like cleaning chemicals. I don't know what was going on with it, and in hindsight I probably should've reported it to the staff. It was putrid and highly questionable. read more

We stopped here to dine-in, after dropping my parents in the airport. It was a random find as this was the closest Panera. The place looked clean and well organized. We like Panera breakfast especially Bagels with flavored cream cheese. We can always count on some delicious breakfast on the fly. Quiet a delicious selection of bagels and pastries. Ordered : Chipotle Chicken Avocado wrap Mac and cheese Bagels It's great that you can swap out breads and ingredients to suit your taste. Our order was fast and accurate. Wraps were fresh and tasty. It was pretty good and filling. Good place to study, hang out or grab n go. I loved everything about this location, interiors, good clean food and service ! read more

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No matter which one you go to Panera has consistently good food at an affordable price point. This particular location is conveniently located with walking distance of the hotels in the area across the street from Sonesta hotel in Rosemont IL. O'Hare is within spitting distance as is access to the interstate They have excellent coffee & pastries along w/great soups, salads & sandwiches. The one thing you can count on is they always have fresh ingredients. I never met a Panera I didn't like. read more

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It's a nice Panera, a little small maybe, but it's all the good stuff I expect as I really do enjoy the chain. I've even done the Sip Club so I pop into them frequently as I travel the area. The only complaint about this location, the sole reason for losing a star, is that the bathroom looks well cared for and clean but it reeks horribly of stale urine. They really need to bleach bomb the hell out of the bathroom. Not install an air freshener to add stench on stench but do an actual, proper deep clean. Please dear franchise owner call in a service if necessary to do this. It's disgusting and spoiled my visit. Please let me return in a few months and see progress here. read more

Eating out is expensive everywhere! We were nearby, my one daughter and I wanted Culver's so we did their drive thru, my other daughter and my mom wanted soup. After Culver's, we went inside Panera! They got their sandwich with soup, we ate frozen custard. All happy! Panera inside is nice, clean, nice people. Yes, I'd return! read more

Tuna sandwich Reasonably priced for 11 bucks, the yogurt cost a bit expensive for six bucks. Quality both are good pricing on yogurt is expensive read more

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This is an excellent location near O'Hare and several hotels within a 2-3-mile distance. The restaurant is always clean and has ample seating; unfortunately, this location always runs out of baguettes. You can always see the staff hard at work creating magic for the guests. read more

Staff Here,should get Raise,Roll them in Dough"With the Yeast at this place,always Rising to the Occasion,Great Managers,Service,Clean,They make you feel like at Home,even if a customer is unruly,what kindness shown,All have Steel cut personalities read more

Panera Bread - Cal 1992 Katoomba,Australia Blue Mountains - Salad Near Me - Des Plaines, Illinois

Shared a caesar salad and an asiago bagel with my hubby for lunch. Both were delicious! They offered us a 99 cent dessert option as well. Choose the cinnamon bear claw, unfortunately it was getting stale, but hubs found a microwave and warmed it up to delicious! Ooops! Forgot to take photos before we ate. :) read more

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I don't get the hype, every Panera experience I have had has been bad. Today we got breakfast sandwiches and they smelled rancid. The coconut donuts were even bad. Everything tasted like cardboard. read more

Panera Bread - Salad Near Me - Des Plaines, Illinois

We ordered the sandwich, not knowing how big it would be. Wow, not only big but tasty as well. The banana strawberry smoothie was delightful. read more

Panera Bread - Banana strawberry smoothie - Salad Near Me - Des Plaines, Illinois

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BBQ chicken sandwich, chips and papaya green tea for lunch. I've been here a few times but waited until today to make a review and add my collective opinion. Service here always sucks. The people are rude, always. I get it that they are usually busy but you just get pushed along like every other customer. Food is decent. Their tea is great, agave lemonade is amazing(if they have it). read more

Panera Bread - BBQ chicken sandwich - Salad Near Me - Des Plaines, Illinois

Came to this place and order a BLT told the lady 3 times what I wanted on the sandwich and 3 times she acted like she didn't hear me and can I pull to the window she said she gave to many cars in the drive thru ...which she didn't when I get to the window the man in there basically told me I have to eat the sandwich the way they make it I get a strong feeling they don't care for blacks to much read more

Purchased gift card for $100 for my son and supposed to received bonus cards for $20. However they just emailed him $100 gift card without bonus. I called customer service, talked to an agent who was cutting me off every few words and didn't resolve issue. I gave them my account information, order number, confirmation number. But he was asking me for gift card number they issued. Didn't help at all and he terminated call. And I'm still without $20, I should have. What a crooks. read more

How can you be out of bagels at 10:45 am? The shelves are bare. I will not be coming back to this location agsin.

Well it is Panera..Coffee is weak and usually cold. Very slow service in peak times due to only one register open..3 people in line can make you wait 15 minutes just to order. Then you need to wait for your food. If you are in a hurry. On the way to work. Or only have a half hour lunch and want to eat there. You are out of luck. You woll not make it. It takes a lot of managerial skills to know that you need to open two registers. We all know this at work. So we all stay out of the line here. Drive through times are slow also..I feel bad for the one girl that works the register..She works her but off..Once you get in this line. You are not going back unless you have a extra 30 minutes to kill.. read more

This is the closest location next to the Pearson testing center. There's a slight wait for my hot coffee/tea sometimes. The great thing is their self-serve kiosk when i'm not really interested in talking to anyone (covid was a great excuse for this. hah.). All their pastries look old. I think the bear claw recipe is eternally missing lemon in the icing. read more

Super nice Panera location. Beautiful, tasty bagels, pastries, and other goodies. HOT coffee! Best part of visit was Lauran at the register. She was so cheerful, pleasant and helpful. She knew many of the customers by name. read more

The place looks nice with a clean layout and plenty of seating. The order management and quality control on the other hand was very bad the day I went. I had placed a mobile order for an egg white, avocado and spinach sandwich and a black coffee. I got to Panera about 5 minutes after placing the order and expected to wait another 5 or so minutes for my order to be ready. I saw my name on a monitor that showed the order was in the preparing stage. After my name appeared on the ready list I went to get it. I stood at the counter for a minute and then asked about the order. A lady told me to ignore the screen and take a seat and that she would call out my name when it was ready. After 8 minutes went by I went back and asked where my order was. They looked up my name and said it should be on the pick up shelf. It wasn't.... They said they would make my order again. I went back to my seat. For the past 6-7 minutes they kept saying order for Krishna is ready, "breakfast sandwich and a cappuccino". From my seat I saw them open the Krishna order and realize they mistagged it. That was my order but they had the coffee wrong too. I was fine with that, mistakes happen. After a few minutes I see them out a coffee cup and a bag on the counter without calling a name. I went up there and my name was on the receipt next to the order so I took it. Went back to my seat and took a bite of the sandwich....tasted no avocado. Opened it up and there was no avocado. Took the sandwich back and they said they would add avocado. Got my sandwich back and was eating it then took a sip of my coffee, which should have been black, but like and behold it was a cappuccino. I just drank it. Worst Panera experience ever. Not an apology or anything. read more

This Panera location is relatively new in the Des Plaines area and kind of remote. I'm usually used to Panera locations being next to a shopping or strip mall. We ordered online for pickup from the breakfast menu and I must say, their breakfast food is highly underrated in my opinion! It might be relatively new but I highly recommend their breakfast items. So we ordered the egg white, spinach, and avocado sandwich with an oat wheat bagel and the chipotle chicken wrap with egg and avocado. Both were pretty tasty, one criticism on the chipotle chicken wrap would be the ingredients were not distributed evenly. The first bite, all you can taste was the egg and the chicken were towards the bottom. The coffee at Panera is so underrated! I am now a huge fan, no wonder why they offer an unlimited coffee subscription. The facility of this location is clean and well maintained, you can tell it's new. I think the breakfast items are worth trying although it's bit hefty on the price. read more

Panera Bread - Avocado, egg white, spinach sandwich - Salad Near Me - Des Plaines, Illinois

What happened ? The lady at the cashier asked me to use the microwave to heat up my coffee ! No regular or light coffee served in the counter. Only have dark coffee and hazelnut flavored coffee served at the counter. The dark coffee pot was almost empty. It is not hot, luke warm and the worst part is .... it is watery, no coffee bean taste at all. I was about to ask if she can brew some hot coffee... but she responded to my question so fast, so quick .... I said the coffee is not hot ... "you can use the microwave to heat it up" . Do you drive all the way to Panera Bread store to microwave your luke warm watery coffee ? It is 5:22pm and Chicago is 28 degree wind chill outside. The wind is blowing. Where is the hot coffee ? Luke warm, water down coffee ? ...and use the microwave ?! read more

Ok just past 11 and already out of bagels! Zero! None left? Maybe better planning on managements part people!

High quality food and yummy. The soups and sandwiches are great and so are the bakery items

One of the best run Panera's in the Chicago area. Food is delicious. This place gets extremely busy at lunch time. Very close to O'Hare airport. read more

Always good food and staff is excellent. Clean space and also comfortable, nice atmosphere.