This store is on my way to work and an easy stop. However it's a time commitment as fast isn't their business model. For what is lacking in speed is made up with service. Mia is the brightest shining star employee. Mia knows her customers and treats everyone with reverence. Make her the team lead or supervisor. Mia's customer service earns this location 5 stars, without her it's plain ordinary and only 3 stars read more

I stopped in here this morning to meet a colleague. It was around 10:30 AM so I was looking for a late breakfast or early lunch. I decided on having a bowl of the cream chicken wild rice soup. After placing my order, I moved down to the right side of the counter Where they call out your name when the order is ready. It wasn't very busy at the time and there were about four people waiting for their orders. Two of them were delivery services and the other two of us were planning on eating in the dining room. I have to be honest... The throughput process was a little bit slow. They need an expediter to call out the orders and keep things organized and running smoothly. Ended up waiting about 15 minutes for my order and found this to be a bit long, especially considering that they were just heating up a bowl of soup That was my only issue. There was adequate parking, the lot was clean. And the lobby was kept very clean by a couple of attendants who were busy clearing tables and keeping trash to a minimum. Overall, a very good experience. They are located right in front of the Commons mall in Federal Way. read more

My kid almost always gets the Mac and cheese on a bread bowl, and j get a sandwich with vegetarian fillings. Their bagels alone are worth stopping to eat. Their food is pretty consistent, no matter where you go, and ordering is simple-- either at the kiosk or from a friendly person at the counter. The only thing I've not enjoyed at Panera is their coffee-- and that's fine. There are plenty of other beverage choices. read more

This is fresh, healthy food: Great sandwich, salad and soup selection. So good. Service was great. Staff is positive and Tim, the manager actually walks around and says hi to customers and asks if they are happy with their order. My wife bought me a sandwich, a few days earlier, for work and it was so good. Can't believe I never had been to a Panera before until now. I am a definately a routine customer now. read more

Tim, the manager is amazing. There was a gentleman who came in and got very irate with customers and management. Tim was very respectful until he felt like it was threatening the people within Panera so he took an authoritative stance and escorted the man outside into waiting police custody very well handled. read more

Cashier did not take our name, so had to hover and ask for our order. No cheese on french onion soup and just a tiny slap on sandwich. Coffee came after meal in paper cup no ceramic specialty. Lousy meal, shame of inviting a guest. Husband said to go to the Landing next time. read more

The service was very disappointing. Our server (I think her name was Hailey or Kayley) had a rude attitude and seemed annoyed the whole time. She handled the food carelessly and didn't pay attention to my preferences. It felt very unwelcoming, like we were bothering her read more

The service was horrible- Manger Tim acted like he could care less about my order being wrong. Backstory- pre ordered the night before- pick up on my lunch- only had a few minutes to spare- after getting back to work- realize order was wrong. Had to wait two hours to get a break to go back and try to get resolved. - one of the worst experiences I have had- Panera has left a bad taste in my mouth- literally read more

It's 10:03 am and it won't let me order their overpriced breakfast even though breakfast is served until 10:30 am. Panera is great at figuring out ways to let their customers down. read more

Disappointing! Stopped here in the evening (7pm) for a light dinner. This is panera BREAD but they were out of bread. Go figure. Out of a couple soups that were going to be our next option also. The final blow was the staff shouting back and forth to each other about things to be done. If you are closed or closing, do not accept new customers. Lock the doors and put up the "closed" sign for Pete's sake. read more

I feel so disappointed. 10 years ago, panera felt like a true cafe. The bread felt like cafe bread, the food felt like cafe food. I especially loved the bagels, soups and sandwiches. Occasionally had a nice salad. I would go and always be happy I stopped. Now every time I go, I feel like I'm paying 20 something dollars for a meal that I could get at the little hospital deli counters for less, which hospital food already has a pretty hefty upcharge, so this is just that to an extreme. The bread doesn't taste the same anymore, it tastes like grocery store bread now. The mac and soups feels like something out of a plastic freezer baggie you could find on sale at grocery outlet. I mean they're not necessarily bad tasting, but the quality is noticeably low. The sandwiches are noticeably a ratio that's more bread and less protein and fillings then they used to be. The service has always been okay, friendly enough, but nothing exceptional. Just feels a half step above a fast food restaurants service. The only positive thing I have to say is that I still think the seasonal squash bisque or pumpkin bisque or whatever it's called is really good, and I think the atmosphere is clean and plain. Not high compliments by any means, but at least this review wont just be a speech of pure disappointment. I just wish it was the way it was 10-15 years ago still. I've noticed especially in the last 1-3 years that the quality has taken a nosedive, and prices keep going higher for less food and less quality. I ate there the other day, payed somewhere around 25 dollars for a bowl of Mac and cheese that tasted reheated from a bag, and a sandwich that was extremely bread heavy and disappointing as well as a drink which was fine. For around 25 bucks, I'd rather get a high quality meal from a real family owned restaurant that has standards of price and quality. No hate to any managers or employees, they don't personally chose how the food is made or the quality of it, plus I've never been treated rudely by staff. This review is solely about the quality of food and price. read more

I wish I can give no star in my case. The staff is rude, unprofessional and thinks everyone is there for free food. They messed up my entire order and when you trying to tell them what is wrong one of lady works behind the bar so can't even tell the name stated, " NOT MY PROBLEM" HELLOOO I am customer so can someone treat me without attitude and Manager TIM is the WORSE. don't go or give your business to this specific branch (Federal Way) read more

This place has mid level service . They seriously need to improve on communicating with each other , working together (they argue in front of the customers) and although I found it hilarious it was clear that they were very unprofessional. The wait time is ridiculous (5) employees and a wait time of over 25 mins is absurd just for my food to be cold . Safe to say never coming back to this location. read more

Panera Bread - This was 20 mins ago "prepping" and nobody has gotten their food yet. they need a new kitchen staff or management. - Sandwiches Near Me - Federal Way, Washington

Love it here!! Had lunch here with my two daughters Clean dining area Clean bathroom Awesome service Good is what you expected We had the family meal and it was more then enough to feed us 3 Comes with 4 sandwiches Salad, soup, baguettes and salad Closer to I-5 and main Hwy In front of the commons mall The food is delicious read more

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The ambience and service was great but once my order was ready, I remembered why I haven't been to Panera in years. $12.99 for a small breakfast sandwich and medium drink (that's the size of a small)???? Obviously I saw the price before I paid and still decided to because, I thought and hoped, it would at least be worth the price seeing as I hadn't been here in so long. While the sandwich looked and smelled good, the taste was very bland. Good enough to eat but not $8 good. - AGAIN, the service was amazing and the store was clean though (: Just overpriced and overhyped food read more

Panera Bread - Chipotle Chicken, Egg & Avo Sandwich and Iced Tea - Sandwiches Near Me - Federal Way, Washington

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Incredibly slow service. Took nearly 45 minutes for a single bowl of Mac and cheese to go. Food was cold.

Unacceptable!!! My sister and I went in at 9:59am and they start serving soup at 10am. We usually like something small after a good workout and Panera used to be our place to go. As we proceeded to place our order, we waited patiently for our food to be prepared. They have a screen that shows orders that helps guests see where their order is. There were 2 other ladies that came in after us and received their food before us. As we witnessed our order being skipped, we approached the manager about the situation. As we were told multiple times it was coming right up, it never appeared to be up. At 10:23 which is 23 mins after we put in our order, we eventually got up and asked for a refund. Especially after watching the ladies that came in after us finishing their meal. This is not our first time as I have stated this is our go to place after the gym. Whatever excuses you needed to make up, keep it to yourself. We are in the industry so we know how sometimes things may happen but let's take some accountability and apologize. As we proceeded with our refund, the manager stated that they do not refund tips. Excuse me??? You are going to keep our tip for service we did not received? That is pretty much stealing atp. You should be investigated and embarrassed for making a comment like that. You receive a tip for the service we receive. So this is definitely a lesson learned, DON'T TIP BEFORE RECEIVING ANY SERVICE!!! So that messes up my tipping theory. I am in the industry and it is not in my character to not tip. I'm just overall appalled about this experience. Be AWARE of this location and maybe train your employees better so this doesn't happen again. read more

My friend and I went to the Southcenter store. We ordered sandwiches. I'm telling you I was very impressed. I forgot how good a sandwich can be when someone knows what they're doing. It was very tasty and it was so big, I saved half for later. read more

Has service gone down here? Did management change? I'm a little concerned cuz I got my free chili using the app. I know it's free, but, that shouldn't change the service. I was expecting a baguette but got the bread they use to make regular sandwiches and they split it in half and wrapped it in a white napkin that's not even a Panera napkin. I hope nothing is wrong with my food. read more

We have gone in several times now and had our orders to go. About 85% of the time we get home and either the order is wrong or an item is missing. Now they can't even reimburse or credit our account until we go back in with our credit card. Ridiculous. We will no longer be customers. read more

Ive been always a customer of panera bread and my favorite store is tukwila but when i move to federal way o had go just drop by at federal way store.I dont want to write this review but i want every one to let u know my experience not once but 3 times .at first i buy a coffee there and it takes a while .im not in a hurry that time so i waited .2nd visit for oatmeal .ive waited for 20 minutes cos the lady that supposed to make my oatmeal saw her walking like no one is waiting saw her drinking water talking and talking to her co-employeer ive waited and until i saw my oatmeal than ask them if its mine .and she said yes i grabbed it and they know im pissed but i just grabbed say nothing this 3rd time today at 7 am .this Dani dog ( its her name tag ) doesnt even bother to say anything when i ask how much is the cookies she just walk away and pretend i wasn't there since i know how their customer service is sucks so i juat grab the 3 cookies .and when she ask my phone number j dont think she put my phone number so i have no points i dont care .the worst part is she has no intention to bag my cookies .i have to ask a bag to get bag for her and not only that she just handed me the bag , she has no intention to bag my own cookies just looking at me like i am not a customer and dont coming back .she just gave me the bag and i bag it infront of her.its not a big deal to me but its a bad customer service .no matter what .i am still a customer.like what she wanted me to feel not coming back .yes i wont coming back .i will be back to the tukwila where the faster service and you feel welcome. read more

Panera Bread - here i bought 3 bags of these and did not bother to give me a bag and did not even give me my receipt - Sandwiches Near Me - Federal Way, Washington

The food was good. No napkins, no coffee stir sticks or creamer, one person was friendly. Never saw a server. Since we liked the food, we'll stick to take out! The hibiscus tea was awful. We shouldn't have to hunt down things we need to enjoy our meal. read more

This place would have 1 star from me if it weren't for ONE employee. Casey. He was genuinely kind, attentive and helpful. Hard to find in a world where computer screens are taking over customer service. Manager ignored me, store was out of avocado and baguettes, I was shorted a bag of chips in my to go order, and no employee even made eye contact with me, except for Casey who offered me a water while I waited for my order and helped me with checking the remaining balance on my gift card- something the kiosk can't do. Seems a rare thing to find good customer service anymore, thanks Casey. read more

I've come to this store in the morning, lunchtime and during the dinner hour. They are always our of something. I was there this morning at 8:AM To pick up some bagels. They were out of everything. It's not that it's crowded, I just think it's mis-managed. When I go to Tukwila and Tacoma, I never experience this issue. read more

Food is okay, however coffee is always out and you'll receive terrible service. I am always friendly to others, and before posting this review I have been here more than 50 times. I've gotten smug comments from the coworkers and have been treated like trash. They have given me the wrong order before and forgotten items. The workers here are beyond unprofessional besides the manager and the cleaning lady. Please step up your customer service, it's getting worse and worse. read more

Whenever spring and summer hits, the strawberry poppy seed with chicken salad is my go-to lunch. It's like a fruit salad with bunch of fresh fruit and lettuce and held together by a slightly sweet dressing. Along with the chicken salad sandwich, it'd a good combination. The chicken sandwich can be a little soggy if not eaten right away. read more

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Since moving to Federal Way a couple years we hadn't visited Panera Bread a few blocks away. Well, last night we had occasion to meet with our representative from Medicare to discuss our 2023 coverage. When entering the business we got the biggest smile from one of the workers. We sat down and started discussing business. I noticed the same female worker fervently sweeping the floors. She was meticulous. While she was next to us, we inquired about closing time and found out it was 9:00 PM, and it was already 8:15 PM. We began a conversation with her and she was so gracious in providing information about what we were considering ordering (take out). She even had to go back to the counter several times to find out about prices, then returned to see what we wanted to order. She gladly explained the ingredients of the sandwiches we were interested in (wife also wanted a small bowl of Pumpkin Soup). Her name is "Memo". While talking with her we discovered she's Micronesian. We told her we were from Hawaii and we all had a good laugh. When leaving, we stopped by Memo, who was still sweeping, and I told her she offered the greatest customer service and she was so very personable and pleasant. With regards to the food, we had the Roasted Turkey & Avocado sandwiches and they were delish! The soup was just as good. As a matter of fact,ball the workers in the store were jovial and pleasant. We thoroughly enjoyed the visit to Panera Bread and enjoyed chatting with Memo. We will be back. read more

Terrible service. Tried to order my sandwich online and it said it would take and HOUR before I could pick it up, and when I try to order rapid pick up it means I need it now, not an hour from now. Crew was taking their sweet time and I had to order in-store, there was a HUGE line for online orders. It took forever to get my order and staff was so behind on orders and didn't seem to be trying at all. Absolutely terrible, so frustrating considering I am an athlete and I rely on Panera everywhere I go and their rapid pick up between sessions. This was really upsetting considering I love Panera and this was terrible, worst location i've been to. read more

I went in when they opened at 6:00 am on my way to work heading to Seattle. They didn't have two kinds of bagels ready! cinnamon crunch and Asiago bagels. I had to wait 30 mins for the bagels to be ready. Then I get to work and the Asiago bagels has no cheese at all and tastes like regular bagels. Very disappointed and it was a waste of my money spent. read more

This Panera is so bad. They lied about not having multiple things, and blocked off a section of the place while we were sitting in it.

We went in and ordered on a kiosk. We were greeted by an employee who gave me a cookie for Mother's Day. That's pretty much the only time we interacted with someone. The same gentleman was giving out the food. The food was not placed on trays. Maybe due to Covid? We were given our food but it was missing our drinks. We had to ask for our drinks. We also didn't get some of our sides so we had to ask for that. Overall, it seemed like there was a slight problem with their attention to detail. read more

Family though Panera would be a good place to go. Decided to use self check kiosk. Kiosk gave angst, kept saying I needed to complete an item on the pick 2, though I was done. Took awhile as I fought trying to complete it. I use computer everyday, not like I'm computer or challenged with electronics. Ordering was horrible, food not good! Ordered the arugula and watermelon salad with ancient grains. Teeny tiny pieces of watermelon, scant amount of salad and my sandwich which was Mediterranean vegetable which I added avocado was ok. Then I ordered a fruit cup that the strawberries seemed old and very disappointing as my fruit cup was like 1.99 which came a very small cup that perhaps was like a 1/2 cup size. My iced tea did not taste good either the whole meal was very disappointing. Best thing was sitting outside to eat. Most enjoyable thing was the weather. This dinner was close to $20 for one person, half salad, half sandwich, micro fruit cup and nasty iced tea. I would have been better off eating at home. Feeling ripped off, palate wise and money wise. It will be awhile till I return, or go at a different time of day. read more

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What a joke. Went in there this morning for a breakfast wrap. There was no other customers when they took my order and at least 5 employees running around. 20 minutes later I never got my breakfast wrap and I had to leave so I could get to work on time. I paid $7.00 plus a $3.00 tip for nothing. And beyond taking my order they barely acknowledged I was there. If anyone from there wants to reach out to me (I bet money they won't) they can email me at wag.sea@gmail.com or call me at 206 459 5647. This happened on March 3 2022 at 6:10am read more

Let me start by saying I love Panera. I love their easy to use app, the selection in of fresh good ingredients and seasonable varieties. I also use their catering often for work events and think they reward points are awesome. I currently have about $50 in credit on my catering account I use them so often. All that being said. This is one of the worst locations in western Washington. Not only is it often messy (and don't get me started on the bathrooms....) but the staff looks unhappy but for some reason they cannot get an online order right to safe their damn lives!! Today for example I ordered half of a Napa chicken sandwich but I got a full steak and arugula. A few weeks ago it was a different order, still completely wrong. Not to mention the last time I ate there my salad came with completely zero dressing....so while I still love Panera in general I think I'm done with this location. read more

They forgot my loaf of bead and sent the wrong soup. Manager rude and would not answer the phone. Go somewhere else!!! read more

Panera Bread - Receipt, no chicken and rice soup, or bread. Manager refused to answer phone - Sandwiches Near Me - Federal Way, Washington

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Zero stars if I could. 2 bad experiences. The delivery driver threw my delivery on my matt & did not notify me like i asked & was late by 6 minutes Yesterday i walk in to pick up my mobile order I ordered AHEAD OF TIME. It was not ready. The dumb short bleached haired girl at the counter was oblivious & extremely rude. I showed her the order & she rudely said to check the bins, its not there & I tell her & ask if someone took it she's like did you ask the manager? Which I didn't see or know who he was, but he was not friendly either. Not sure if just Federal Way just fails at service. I am beyond heated by the disrespect. I will not step foot in there if I have to see her or her dumb manager read more

So first of all, this particular location is just fine. The staff was friendly and the place was clean and orderly, as Paneras typically are. My issue is with Panera in general. Their food is mediocre at absolute best. No matter what I order, it comes out completely bland and unenjoyable. Their cookies are good and I like their tea. That's it. Everything else is bland as hell. And what's with the super weird order/pickup situation? Order at one counter and then walk further into the restaurant to another counter to wait for your food. They make you wait in a super narrow, awkward hallway of sorts with short walls separating you from people seated on the other side, trying to eat. Sometimes my name comes up on the order screen, sometimes it doesn't. There are little cubbies with to go orders sitting in them. The whole place is just weird and not intuitive. And the food sucks. No thanks. read more

I love the food. It's fresh, healthy, clean and fairly priced. Today, I messed up and made my online order for the wrong location. When I noticed, after I waited for a while, I asked an employee if they could help. Maira, said without hesitation. I'll give you the food and call them over there. In a moment she handed me a bag of food with a smile on her face and thanked me. Let me recap. I messed up. They fixed it without blinking. And thanked me. Wow. If that is t customer service, I don't know what is. Maira turned what was my mistake, and could have cost me time and / or money, into such a positive experience that I had to Yelp about it. I will be back even more often due to people like Maira. Thank you Maira!!!!!! read more

Panera Bread in Maple Valley is the worst one in the Country. I've spoken to the Managers there on several occasions. The last 2 incidences have caused me not to go there anymore. I've gotten stuck in the drive through for 20 minutes so they can process one order in front of mine. They need to move an order out of the way if there is a problem fulfilling it. I've discussed with the manager that the soup is frequently of water consistency. The manager stated that they have no control over that one. I've been told on other occasions that the students from the high school they hire do not get good training at home. Basically, they are "untrainable". If that is the case, then they shouldn't have a job. The problem is the management. I used to frequent this place at least 5 days a week. I can't deal with it anymore. People do not go out to eat to get upset. It was my favorite quick eating place and cannot go there. read more

I was very disappointed I bought Mac and cheese and sandwich salad combo and a salad $72 the sandwich was a BLT avocado sandwich however it had two tiny pieces of that microwave bacon you know what I'm talking about and the avocado was covered by the two tiny pieces of bacon so the avocado was basically non-existent so was the bacon couldn't even cover have the sandwich If I'm spending that much money I I just personally feel like my entire sandwich should at least have that tiny little crappy bacon on it and avocado on it but no it doesn't and when I called they said that it's normal for the bacon not to cover even half of the sandwich stand with avocado so FYI if you order a DLT you will get less than half of your sandwich an actual BLT there were so many more complaints but I think that is the biggest one and since I've already left such a big message Go ahead and quit there however if anybody has any more questions about all the little tiny portions that I got for $72 please hit me up 989-824-8796 read more

Panera Bread - Sandwiches Near Me - Federal Way, Washington