What a surprise... more issues. Do they have people who actually manage this place? I ordered a carafe of coffee. Ahead. The app says it's ready. I walk in, no order on the board. They tell me we got no orders for a carafe of coffee. I'm like order was for this store. Checks my app. Response "oh that's because we wouldn't have gotten your order for 3/4 more minutes" Make it make sense. The app said it was ready. I mean come on. Get your store in order already. read more

Panera Bread - Wrong soup received on mobile order w receipt which shows chicken noodle - Sandwiches Near Me - Grand Rapids, Michigan

I've only ever had Panera Bread catered in. This was the first time in one and I was ordering take out for 7 people. The place was bigger inside than I thought it would be. Nice set up. I placed the lunch order around the change over time from breakfast to lunch. I was pleasantly surprised at how quick it was ready. Brought it back to the shop and had no complaints on any of the food. I had the turkey and cheddar sandwich and broccoli and cheese soup. I was pleased with both. read more

The guy at the counter was really friendly and nice. He had glasses and was really sweet and told me happy birthday. Great experience, he handled everything so well. Went way smoother than expected. 5 stars for sure, he made my day :) read more

Tim Maurer is not trying very hard to keep this place high-quality. Shame. Wish he would try harder. And the food isn't very good

The sodium amounts in your food is absolutely ridiculous! Can't you offer a low sodium salad dressing? How about low sodium sandwich meat and cheeses? Love the restaurant but your food is killing me. You lost this customer. read more

Quality and quantity of food was not as expected. A full service restaurant for lunch would have been a better value . Plus it was hard to find a table without crumbs on them. read more

The new Panera menu is a flop in my book. They removed the chicken salad sandwich at the beginning of summer. Big disappointment. I finally settled for a club sandwich and asked that they substitute the bravo sauce with a mayo. Simple request NOT! They did not have a drop of plain old mayo in this so called sandwich shop. My wife's grilled cheese wasn't toasted. It was dry grilled with the cheese dried on the bread. Go figure....... My chicken and rice soup arrived in the consistency of oatmeal or mashed potatoes. Another novel idea. Soup you can eat with a fork. This all took place at the cascade site on 28th street. These places used to be great. Not so much at this location. read more

Now, I know it's been a little while, y'all, but Mama Sharon is BACK and just in time for Christmas too! Even though it was a little warm today, my graceful hubby and I stopped at this here Panera looking for a little winter cheer. Little did we know the absolute disaster that was about to unfold. For starters, they hadn't even bothered to turn on the fireplace, which broke our poor old hearts... We just couldn't believe it! We even asked one of the worker girls to turn it on, which they did not. Unbelievable!! After this disgraceful blunder, my daft husband got me an ENORMOUS cup. Now when I say big, I mean BIG! This cup was probably the size of a small child for goodness sake. Now I can survive a freezing cold restaurant and a gluttonous chalice, but when our food arrived, it came with the unthinkable... PLASTIC silverware, or should I say, cutlery. What has Panera come to where we're being served with this junkyard TRASH? Naturally, we complained, but apparently the cheap plastic was all that they had. Despite our setbacks, we decided to just sit back and try to eat our meals, but then I opened Facebook and saw the most horrendous news about the seabirds dying. That just put such an awful taste in my mouth I couldn't hardly finish my meal. The one and only redeeming quality about this visit was just as we were walking out the front door, I spotted a lovely Bible quote on the window... Heaven help me after this. read more

I can't say much about the service of being in the store but my company ordered 65 lunch boxes and not only were they early, they agreed to bring them early. Everything went smooth with the exchange. Everything was boxed and packaged nicely. No complaints here. Food was average Panera but overall, a good experience! read more

Service was not quite the friendliest and waited quite a while for the food. Otherwise, your standard Panera.

I don't know why this location has so many bad reviews. I've eaten there a few times recently and every single time I have had a good experience. I love grain bowls and when I discovered that Panera has warm grain bowls I knew that I had found my go to place to get my fix. I have gotten the same thing every time, Baja bowl with steak instead of rice. It is amazing! Staff has always been very friendly. I'm new to ordering online, but it was real easy to do with their app. Just writing this review has made me hungry......I might have to treat myself to a Baja bowl real soon! read more

Lots of free parking. The place looked vlean. The cream chivken soup was really good. The staff was friendly

Had a beautiful experience at this location. We had a party of 18 during lunch rush. They took care of us with a smile on their face. Got our 18 orders right. And checked in with us to make sure we were all good. Thank you! read more

My french onion soup was cold and tasted like nothing. There was no baguette slice with the soup like it normally would have. The new flatbread pizza was cold and so dry. It needs way more sauce and stuff. It does not taste fresh at all. It tastes like they just microwaved it and it was still cold. I did not like it. I usually eat a lot of pizza but I did not want to eat this. I'm still hungry and not satisfied at all. My dad liked his coffee though. read more

Panera Bread - COLD & Blah - Chipotle Chicken Pizza & French Onion Soup - don't get them - Sandwiches Near Me - Grand Rapids, Michigan

Not the best visit yesterday. Arrived for a late lunch, about 1:30. Ordered chicken noodke soup and a fruit cup. Went to get order, had to ask fir fruit cup and they gave me cream of chicken soup with broccoli. When they were informed of the mistake, they said that they would bring me the replacement right away, which they did. Another bowl of cream of chicken with broccoli. Fruit cup was ok..the mellon pieces were hard, which to me indicates thst they weren't quite ripe yet. Also, waiting fir the food at the service window was a bit diffulcult as the pick up drivers are very agressive and rude to the customers waiting. Maybe they shoild move the pick up area to a different area. read more

Came in at 6:30 and they were out of bread.....not exactly what you would expect from a place called Panera Bread. Overpriced for low quality food. read more

Here I sit bagel-less... I ordered bagels in the morning and received an order confirmation. Over an hour later they simply decide to cancel my order (because they essentially sold my said bagels)....now I have no bagels. Their solution...offer me a single bagel on another day for free, sadly I needed 18 bagels today, not one future bagel. Now it's to late in the day for me to order bagels from another store....so I have to settle for no bagels and bread that I will magically turn into toast, through the use of a toaster. What a terrible experience and I still have no bagels. read more

Had to cater breakfast for a work event. Had a great experience with the folks here. Called the day before to confirm my order the man I spoke to on the phone was very nice! Went to pick up the order in the morning got there about 6:40a. Manager came out and greeted me told me they were actually open I could come in. Came in my order was ready in these huge tote bags I got a coffee to go and he helped me load everything in the car thank you for the great service! Everyone was very happy with the food read more

Walked over on a Sunday from the hotel where I'm staying without a car for breakfast. They won't even serve you on a weekend unless you have a car to go through the drive-thru. Review would probably be much higher if I could get any coffee or food. read more

It's apparent this location has suffered from poor management and/or a tense working atmosphere for some time... I've never seen anyone working here who doesn't seem miserable. Wait times are long, staffing shortages are a real issue too. read more

No sure how they are in business anymore. Always sold out of everything, staff are like zombies, delivery is always unavailable.

What the heck happened to Panera. Their menu is old and they need to bring in more different salad and soup options. The servings are ridiculously for what you pay for. If I spend almost $7 on soup then please don't just fill the cup halfway. read more

They did mess up the food, but the manager on duty was super sweet about it and quickly remade the food. They even gave us a pack of cookies for the trouble. Whoever that manager was at 4 PM on September 7th deserves a raise or at least some sorta reward from upper management. read more

Just thanks. Thanks for being friendly, doing your jobs with a smile and answering questions in that same friendly manner, no matter how mundane. I eat here a lot because it is a healthier choice than most fast food restaurants. The app makes it very convenient when I'm in a hurry. The food is always good. Thanks to the management here for training your employees correctly and proving that a smile goes a long way towards creating good customer service! read more

Normally I would give Panera at least a four star rating; however, this location has certainly fell extremely short of my expectations! Friday morning at 9 AM with no bagels! When I asked at the register the guy behind the register said busy morning it is what it is...REALLY?!? Unacceptably!!! I went back to my car drove to Dunkin' Donuts to get what I needed for a meeting and called Panera's customer service number. It seems this Panera as a franchise owned Panera and the customer service person told me that they have been having issues with the person owning this franchise. Obviously that's clear as the customer service is extremely lacking. I would suggest forgoing a visit to this Panera location and I might even suggest not visiting any Panera's that this franchise owner owns... You've been warned! read more

My kids love this place. Broccoli Cheddar soup is their favorite. We always have enjoyed the food and never had a bad meal here.

We went through the drive-thru the other day. It isn't a fast drive through in comparison to other fast food places, but it is real food and Whole Food. I picked up the Tuscan Chicken Sandwich and the Fuji apple chicken salad. My mom and I split the you pick two special. 4 the entire order, our total came out to more than $12. This is something that I can do to share the cost, but I could not afford this everyday. The Fuji apple chicken salad is probably my most favorite salad of all time. read more

Don't go to this restaurant unless you want a messed up order or sloppy put-together sandwiches. Placed a full sandwich and bowl of soup order with extras.. Cookie, drink, extra baguette. All that came in my bag? Baguettes and spoons. This is the last time I go to this location. Their management does very little to listen to your inquiries or resolve the problem. read more

I eat at Panera Bread frequently when I am traveling, and this one is the worst I have encountered. First, when I arrived I used the Ladies' room and the stall had no paper. This was reported, and they replaced it. But they didn't 'start' the roll, and it just went round and round and you couldn't get any paper! Like a 15 year old would do to replace it. I was just meeting my sis for coffee--which was fine--but I ordered the chicken Fuji Apple salad to go for my dinner. I love this salad. It's great. Not this one. Did not open the box till I arrived at my destination,and I discovered there was NO dressing. Not on the salad, not on the side, not anywhere. So I got to top off a very long day with a bunch of dry greens. Also, they seasoned the chicken with something very spicy. My mouth is burning. I have had this salad at least a dozen times from other Paneras. And never is it spicy. And dry. And only one or two pieces of dried Fuji in the whole thing. This was a very lame experience! read more

The food quality has gone down dramatically and it is very overpriced for the amount you get. The ingredients are stale also. The drive thru is ridiculously slow and you will sit in line for 30 minutes with only a few cars waiting. Awful service. read more

Panera Bread, St. Louis Bread, however you know it, these places are pretty sweet. Located all throughout the country, and a good product with great consistency is what they offer. This Panera location is where I walk across the street to when my car is in the shop, as it is now. Poor thing. My poor baby (I call her Jocelyn), is having some troubles and I need to get her fixed before my big road trip next week. So, when I need service, I already know I'm headed to Panera, and I'll plan my day around it. Why? Cause the food here is good! It's just plain good. Not healthy, but good. And who knows how long I'll be here, waiting for my Jocelyn to get fixed up. So I sit here with a window seat and a view of the dealership. My heart leaps when I see her driven out of the garage all washed and sparkly clean. I started the morning here with a Lemon Poppyseed Mini-bundt Cake and a no whip no foam skim milk Cafe Mocha. And if the Jocelyn takes another few hours, I'll get my favorite sandwich: A You Pick Two with tuna on multigrain, no mayo, adding extra spicy mustard, extra onion and tomato with Chicken Noodle Soup. And for my side? French baguette. Yum! Their tuna is so tasty! Tuna is not as easy as one would think! No way! Panera's tuna is great no matter where I find it: Grand Rapids, St. Louis, Chicago... great! Tip: just 'cause they have free wifi, don't be skimpy and get a single refillable coffee and park your ass all day long hogging up the bandwidth and seats... I know you got kicked out of the other, local, coffee shop for that behavior, but it don't fly here either! read more

Past few times going in there have been errors in the order every time. This just shows the laziness of the employees to complete such simple tasks when asked. read more

Good baked goods and mediocre coffee. I've been meeting some friends at this location every week for several years. It seem that the staff rotates every couple of months. It seems they can keep the toaster regulated. You never know if you will get a just warm or completely black item when it is sent through the toaster. read more

The only thing I go to Panera for is the 13 pack bagels. its good for work stuff. Hence the 2 stars. Otherwise, it would be one star for me. I am not a fan of their sandwiches or soups. My wife dragged me there yesterday as we were lazy to prepare dinner. I had a half ham/cheese sandwich and the black bean soup. Honestly, I could have done it better. No offense. The black bean soup had too much cumin for my taste. The sandwich was nothing to write home about. The mustard dressing certainly did not help. A sweeter dressing would have been better. Some time ago, i had their Cuban which I found it too greasy. IMHO, Panera should stick to pastries. No complaints there. I would have been happier at Chipotle for a quick bite - or Wealthy Street Bakery for sandwiches and pastry. read more

Most Panera Bread locations are clean, efficient and well-stocked. The staff is sometimes hit or miss though. This location is different: the physical parts of the restaurant feel worn and not well maintained. The staff is friendly and accommodating, but unfortunately they have a hard time estimating demand and having bakery items stocked. We arrived a bit after noon on a Sunday and they were out of many bakery items, including such Panera basics as plain bagels and cinnamon crunch bagels. Even the bathrooms were somewhat substandard: dark, kinda grimy and with worn looking fixtures. We left disappointed overall. read more

Panera Bread - Not many bakery items left. Sad. - Sandwiches Near Me - Grand Rapids, Michigan

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Service was really fast. The sandwich looks terrible though, and there isn't much to it. There are way better Panera Bread locations than this place and this location definitely makes me think twice about getting lunch at Panera, especially considering their competition in the area is much better for the same price. On the other hand, the coffee is pretty good. Below average rating because of the sandwich, but the speed and the good coffee saved them from a one-star. read more

Panera Bread - Panera BREAD, not much else. - Sandwiches Near Me - Grand Rapids, Michigan

Worst Panera I've been to. Not friendly and didn't get part of order. Did not want to wait on eat in, all about delivery, none of kiosks were working. Next time I'll take chance on hotel food. read more

I'm not picky when it comes to Panera's food, what I am picky with is their customer service and this location is literally the bee's knee's. I went in for a dine-in meal and the gentlemen that brought out my soup (his name is Dennis) was hilarious, and kind. He is the highlight of my trip here. read more

This restaurant is night and day different than only a month ago. We have been customers since it opened and before that, at the old location a little to the east. The service and quality HAD been top notch, now it is an exercise in frustration. It appears to have seven or eight employees and one worker. Take a sack lunch because you will be hungry again when your order FINALLY arrives. Our party placed our orders after a lengthy wait in line while one overworked lady filled bread orders and ran the til. The we sat in the dining room waiting and waiting. I made two trips to the pick up counter to see where our lunches were. We had waited as long as we could afford we went to the counter to demand a refund. At the counter our dine in salads arrived unceremoniously in cardboard boxes. Two inedible limp salads thirty five minutes after we entered the place. Do yourself a favor... read more

My caprese sandwich was basically 2 pieces of bread with a smudge of sauce. There was a tiny bit of cheese and a little piece of tomato. Prior to this, my salad had so little lettuce, you could see the bottom of the box. I should post pictures, as they are comical, but sad for the price you pay!!! If you buy, look at your food first. My husband doesn't when he brings it home. You shouldn't have to see if there is a "fair"amount for the value. Shame on you Panera!!!! read more