I ordered food through door dash. The driver got there, and they said that they didn't get the order. Apparently they did because eventually I did get my order.my French onion soup consisted of 1/2 a cup with broth and onions. There was no cheese, and the croutons were in a bag. I ordered a dip sandwich and I didn't get the dip. This was a fairly expensive order to be so messed up. Very disappointed read more

Panera Bread - This is supposed to be French onion soup - Soup Near Me - Mashpee, Massachusetts

Love the Mediterranean veggie sandwich!!! I customize my order and they 99% of the time do it exactly as I ask... there is 1% of room for error, lol. Panera's food is a good alternative to the mundane choices out here and it's my #1 pick for "fast/ restaurant food" read more

Love my daily trips to Panera and occasional night stop for soup and salad Drew is our groups favorite in the morning that he is working We are a little group of talking ladies We sit from till till whenever We are use to using the microwave as well f we were in Our own homes It is our home away from Home It is clean and with the fireplace going it is a cozy winter spot Thanks to all for making us feel right us right at home Jackie S read more

When I was ordering the manager made fun of my purse which I felt was unprofessional. That's not what a manager should do. I informed the shift supervisor of his behavior and that the manager was unprofessional. The manager needs to learn not to mock and laugh at customers. Needs more training. read more

Food was gross, the salad we ordered did not have any of the toppings. The lettuce in the salad and sandwiches was rotten and slimy. Called the cafe to tell the employees that the lettuce they were serving was not good to go and the worker said "okay". I then stated they should not be serving the lettuce at all and then they said "okay". Down horrendous customer service and mid food. read more

This place puts all chairs up on tables and flips the tables in the booths upside down every night starting 2-3 hours before closing time. So that when customers arrive and can't find an available seat/ booth, if the customer doesn't t just leave immediately, an employee will need to approach the customer and let him/her know that he/she can open up a table. But generally, it results in an experience where one feels rushed to eat and leave, even though the place will be open for a couple more hours. Also, I've driven by and seen the chairs up through the windows and thought the place was already closed. How many others do this? How much income is lost? Doesn't make sense. read more

See all

love Panera so much!! great food and service! plenty of options, and a cozy ambiance with the dime lighting!! If you think you need a waiter to wait on you in Panera because you are to lazy to order yourself then first you are a Karen and second you can't change their system just because you are to self absorbed to wait in a line for 5 mins to order yourself. Thanks Panera!! read more

Worst place I've ever dined. Never again. Awful system, lousy service (give me a waiter), my order was incomplete. Two people finished lunch before the third got theirs. Not worth the time or money. read more

Panera Bread uses nothing but unhealthy products Because it's all in bags from processed food And cross contamination with vetable oil They also can have food poisoning with the Food customer's buy read more

Tuna sandwich is really good. Do try.. coffee was okay, satrbucks has better coffee. But the sandwich was really good. Might have again tmr

Located in Marshpee common. The staff are nice and helpful. The food meets Panera standard. Service is a bit slow though. read more

See all

Love pulling up and seeing the three workers sitting outside in the rain puffing away. Wonder if they're washing their hands or if my sandwich is gonna smell like Newport 100s read more

Horrible service! Ordered a cup of soup-- no one else in line and waited at the counter for over 14 min. Three people working behind counter. Not one tried to expedite the service. Never again! read more

Much Better than my last visits, staff is so much nicer now and service is not as slow. I met a young woman who was working to make all the orders as fast as she can for how small she is, I wish I had gotten her name. Very friendly and engaged in small talk. She handed me by bag and acknowledged me and made sure I had everything in there. Much better than the last people I spoke with. 5 STARS thank you young lady. read more

haven't been to Panera in a very long time,I now remember why over priced, filthy, I mean real filthy mediocre tasteless food .I ordered corn chowder and a half of a tuna sandwich. I never had sour tuna before,the first bite stopped me right there .In Mashpee Commons there are plenty overpriced restaurants just don't pick this one read more

I ordered a salad. I wanted an extra piece of bread. I was told there was no bread!!' I said the name of the place is "bread"!!!! I was also looking at many loaves of bread. I asked to speak with the manager and the young man did not seem to understand me!!!! I will never go back!!!!! This was pathetic!!!! Horrible customer service- non existent!!! read more

Geez. Is it that hard? Ordered a CHICKEN Caesar salad to go. Clerk charged me for a CHICKEN Caesars salad. I paid for a CHICKEN Caesars salad. Ticket printed CHICKEN Caesar salad. That should be enough clues to mean I wanted a CHICKEN CAESAR SALAD. Guess what? When I got home I had a Caesars salad. SCREAM. No CHICKEN in the CHICKEN Caesars salad. I guess it is that hard. Will only go back there one time. To get my money back. Do not recommend this place. read more

See all

To the kitchen crew at Panera, you are doing such a great job keeping up with all the orders. It's busy, but you're all working your butts off. I come here a lot and am always impressed. read more

Cape Code No I'm in the shower I'm just really hungry and I don't have a car because I don't even families deserted me I have no friends apparently and I am just so hungry read more

third time ordering here and every. single. time. ive gotten the wrong order delivered to me. dont even bother getting this place delivered. youll end up getting the wrong food. and these people want higher than minimum wage? lol good luck. read more

I am not sure if this is an issue with Panera in general, or just this location. But this is the third time I've been to this location and it feels like they continue to cut corners. One of the perks of eating at the restaurant (versus getting the food to go) is having real plates and silverware. My soup was in a paper cup and my salad was in a plastic container, all placed on top of a plastic plate. The salad wasn't even tossed - it had a separate containers of dressing on the side. Silverware was the plastic kind in individual plastic sleeves. Not to mention, the paper soup cup seems to be about half the size of their ceramic bowls, even for a cup. This felt like expensive cafeteria food. Disappointed in the overall experience and product. read more

Panera Bread - Disposable serving-ware, despite "dining in" - Soup Near Me - Mashpee, Massachusetts

I don't understand why they keep most of their bread products out in the open, given there are flies walking on them. Blechhh. We ordered sandwiches and smoothies, made in the back, and they were made quickly by friendly people, and they were big and tasted just fine. The chowder was terrific as well. Cover your bread and you'll get more stars. read more

Mashpee now has the Panera Bread chain restaurant in our town. I like the Panera Bread food! They have good reasonable prices and friendly enough people. However they must all go to the same training class where they are taught to be slow! One day I was there and 15 people where inline to place orders and only 2 people at the cash registers! I Took one look at that walk out the door! This hasn't happened just once , this happened multiple times at this location. Best time to go to this location I believe it's between 8 and 10 a.m. and between 2 and 4 p.m. lines seem much shorter. Another interesting situation is the seating is to little and all bunched together so if you wanna have a private conversation do it somewhere else. They do have nice outdoor seating but who wants to do that in the cold, but will be really nice this summer. Again really enjoy the food but the service is something to be desired! Hope it gets better over time! read more

Worst customer service! Consistently forgets portions of orders and staff, including management, argues with the customer.

Panera is a great example of the impact of minimal training on customer service - nice employee who is untrained on products and POS - 4 people in line, one cashier with multiple others looking over but not helping read more

Have given this place so many chances but they consistently mess up. I've payed for so many extra toppings that never get added. Wife always says no tomato and always gets tomato. Wasn't even busy there, they just don't care. Would expect better from Mashpee Commons. Careless. Every single time. read more

This franchise is conveniently located in the Mashpee Commons but like one other Yelpee said the layout is certainly not one you would find in a typical Panera Bread. There are two entrances one located in near the ordering area and a second location on the backside of the restaurant which makes you have to go through eating patrons just to get to the ordering area. The food was ok as the soup was warm and not hot. The sandwich was well made and tasted good. I had the turkey and avocado BLT with the wild rice soup. The staff was friendly and I didn't stand by the ready line so I didn't get a look at how the staff interacts and works together from a a cohesive standpoint. During a steady day they can typically have your order ready by the time you find a place to sit down (approx 1-2 minutes). On a busy day this place is packed and it could be a few minutes before you see your food but that should be expected with them making everything to order. Overall this franchise is good but I would not put them in the great category quite yet. A little improvement on the temperature of their food would get them at least the 4 stars. read more

Poor service and place was dirty for 6:30 in morning. Very rude wait staff. Asked for more cream for our coffee was told just a minute, waited a few minutes asked again was told I SAID JUST A MINUTE........ thankfuly an other wait staff helped us out, remember this is at 6:30 in the morning and they were not busy. read more

Not too thrilled about this particular business. I understand a manager named Trish took an order for Black Bean Soup and she called out 1 Nigger Soup! An employee objected and was fired. This doesn't sound like a place I want to come to if corporate doesn't jump on this quick! read more

I door dashed chicken noodle soup for a sick child from this location. When it arrived it was my name on the slip with chicken noodle soup as the item...but it cream of broccoli soup in the bag. When I called the restaurant and nicely explained the situation they asked me to hold for the manager, I waited on hold for 15 minutes and was hung up on. Each time I tried to call back after that they wouldn't answer. I paid a lot of money for this delivery , door dash was nice enough to refund me their fee but I'm out the $9 for the soup , the $6 tip for the driver and the other taxes money. read more

I desperately WANT to like this place. Panera used to be my go-to since I avoid your typical fast food restaurants like the plague but still need something quick on the go. And now that there is a mobile order service? Sold... then again, maybe not... Some of the staff are extremely nice. Others look rather sullen. This review is long overdue and strictly about the food. Every mobile order - and I do mean EVERY. SINGLE. ONE - has been incorrect. I work in the Commons and it's simply easier to walk over and grab lunch when in a hurry. But I just laugh at this point, walk back, and have them correct my order. Since most people really can't do this, the one-star rating is generous. Previous multiple experiences: 1. Wrong salad dressing - too many times to count 2. Missing Chicken from Asian Sesame CHICKEN Salad 3. Actual broth missing from a BROTH bowl (this one was gross.) 4. Cilantro missing from Salad (too many times to count) 5. Onions added to a sandwich after a no-onion request 6. Cheese missing from French Onion Soup 7. Consistently wrong side-items 8. Missing Bread Bowl for soup bread bowls 9. Missing vegetables from a veggie sandwich I actually haven't placed one order in the last several weeks that has not had something wrong with it. The cooks are never surprised when I appear at the counter, but always apologetic. I have no idea what's going on at this point, but unless you are eating in, be sure to check your food before you leave on your way out. read more

Horrible service. Every staff member I encountered here was incredibly rude. My drink was missing. I didn't even feel like engaging with any staff to inquire about my missing drink. Save yourself some aggravation and go elsewhere. read more

Although I have only been a few times: the line moves quickly, or someone comes out from another area to assist, the cashiers are hit or miss (there is one woman that is quick, but very pleasant, like comfortable with her role), the food has only been spot on, a bit expensive BUT you pay for the quality here. read more

I love Panera but I find the location does not operate like other Panera restaurants that I go to when I travel around the Northeast. I had a very negative experience at this location a few weeks ago see the attached pictures. Where they were preparing the food was clearly not clean and the "cook" kept wiping her gloved hand across her for head and then making food. I let the company know about my disappointment and it was pretty evident that they could've cared less. read more

See all

As someone who is a huge fan of Panera Bread anyways, I was highly anticipating the arrival of the new Panera in Mashpee. In the first opening week alone, I was there three times. The food quality was great, all my favorites and I even got brave and tried some new items off the menu! The layout of the place is a little strange. It's definitely on the smaller side, but they utilized all the space possible for seating. I don't care for the glass room they have in this Panera, so I prefer to sit elsewhere. That is my only compliant. What makes this Panera so outstanding, is the service. The staff and managers go above and beyond. Managers come around and ask if they can do anything, staff actually takes your trash for you. Once, they accidentally messed up my order and they not only gave me my correct order, but put my wrong order in a box for me to take home as well. I'm a little biased because I love Panera Bread so much anyways, but the service in the Mashpee Panera absolutely excels over any Panera I've been to so far! (And I have been to every single one in the Boston, Cape Cod area!) read more

Ordered 3 French onion soups w/ no mods. Got no cheese, no croutons - basically a bowl of onions and broth. Called and got attitude from the manager about how it costs more to get extra cheese?? Uhm who cares and what about missing ingredients? Went back to the store and was given cheese and croutons to add to soups - that works well enough, so I went home. Got home to find my wife's sandwich undercooked (chicken) and basically no cheese on my 3 yo's grilled cheese. WTF guys? Corporate should be all over this location. Stat. read more

Came here to try the broth bowl because i saw the pictures of huge bowl of soup... What I got was a huge bowl, about a third full. Not impressed for $9. read more

Panera Bread - If I pay $9 for soup I expect a serious bowl of soup. - Soup Near Me - Mashpee, Massachusetts

Oh Panera, how far you have fallen. What was once my favorite "go to" for a quick and delicious bite to eat has quickly become my "one to avoid". Poor service and food quality. I ordered a steak sandwich that was skimpy on portion and unevenly cooked throughout. Pink and grey splotches of meat on a roll cooked panini style. Yuk! The manager was confrontational and his attitude was dismissive and rude. I'm done with this place. Mashpee Commons Panera needs corporate to get in there and shape things up. read more

In a little more than a week I've begun to see real improvement here. There is really some care starting to be shown in the ongoing cleaning during the day and when I arrive (like I did at opening this morning just after 6:00 am) you can really tell someone cleaned last night! Keep it up Panera !!!!! read more

Below average, even for a Panera Bread. I know its newly opened and perhaps going through some growing pains, but there's WAY better options for coffee, breakfast, lunch and pastries nearby. I was dragged here on two separate occasions with friends, and both times I couldn't finish my food. My sandwich was dry with barely any meat, bread stale and chewy, coffee average, and cinnamon pecan roll (despite looking amazing) was stale. One thing worth noting, when I purchased my cinnamon roll at 9am, I asked when they were baked. The woman behind the counter snorted and rolled her eyes, and claimed they made everything fresh every morning. Bull@!%&. The thing was stale... the only way it was made that morning was if it was made at 1am and left out for 8 hours. The ONLY reason I give it 2 stars instead of 1 is I appreciate the calories listed on the menu, and the offering of healthier options (such as apples instead if chips). read more