They could improve just about everything. For a lunch, over $20 per person to serve yourself and bus your own table for a 1/2 sandwich and a side salad? And $3.39 for a medium soda? The fork was bent, the napkins on the plate were soiled with spilled food (before I got it) and we had to chase away the homeless guy whose pants kept falling down as he went from table to table with his dirty Santa hat in July. And don't get me going about them expecting me to tip the staff behind the counter. Never again when you can go to Applebees across the street and pay less for better quality with table service. read more

Panera Bread - Soiled napkins on plate from kitchen. - Sandwiches Near Me - Muskegon, Michigan

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This has got to be the worst Panera Bread anywhere! Every time I go there I have an issue. The staff at the drive thru told me today they only sell one Mediterranean/Greek salad. I said there are three to choose from. She disagreed again and I got out of the drive through and parked in the lot, ordered the salad and went back to the drive thru. The boy at the drive through couldn't find the salad, but one of his coworkers was able to find. read more

Every visit here has been without incident. It's fast casual, but they are executing right at this location. I've only ever ordered ahead here and picked up, so I haven't experienced dine-in. My food is always good, and exactly what I'm expecting it to be. No pics because I eat it too fast - Oops. Shout out to my favorite Mediterranean bowl!!! Kudos to Muskegon Panera! read more

Panera Bread - Mediterranean bowl - Sandwiches Near Me - Muskegon, Michigan

The food was good and we were helped immediately because there was no other customers in there, but it was an absolute mess. The dishes were piling up, the bathrooms were a mess. No toilet paper in either of the stalls, trash was over flowing so much there was tampon wrappers on the floor. I understand things get busy but seeing the employees standing around and talking while there was food on the floor under the tables and the bathrooms completely left a mess, it just seemed unacceptable and made me not want to eat there. read more

Our food was delivered to our home. Had we eaten at the restaurant, or picked the order up ourselves, the following, most likely, would've been non-issues; but, that wasn't the case, so Panera should've known better than send the following items out the way they did. *The drink lid has an opening about the size of a quarter (see attached pics). It was not covered, sealed, or put it a package of any kind. Would you drink it? *The so-called baguette is a chunk of French bread which looks as though it was torn off from a full loaf of French bread. I wasn't expecting a full loaf, mind you, but I thought it would be a small, individually-baked loaf. But that pales in comparison with the fact that this chunk of bread was just thrown into the bag with the other items, loose, with NO wrapping/cover of ANY kind (see pics). I won't go into detail about the quality/taste of the food, as those things pale in comparison to the issues mentioned above. I would hope the restaurant took safety precautions, but what about the driver? What if he has been exposed? Not everyone has been vaccinated. Even in pre-COVID times, this sort of handling would be UNACCEPTABLE. read more

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I'm new to Michigan and have always loved Paneras in other places, but I went to pick up sone soup for my daughter who was sick. I was flabbergasted by the incredible prices they charge here! I could have gotten the same Paneras soup at Walmart for 1/3 to 1/4 the price they charged me!!! read more

Curbside pick-up has been my regular go to when hubby is working late and I'm eating solo. Orders are ready on time and don't have errors. Service is hit or miss depending on the mood of the employee and presentation could be improved so my food doesn't look smashed but overall, I'm a faithful Panera fan and will continue getting food here (even if their prices seem to sneakily climb up and up over time...) read more

The "new" broccoli cheddar Mac is simply the soup mixed with noodles.. not their classic Mac and cheese with broccoli added. The sandwich literally had dressing in a quarter size spot on the bread. The avocado was thrown on there as a whole half.. not sliced at all .. the lettuce was brown and wilted. Bacon Mac is now gone and when asked if we could get the Mac and a side of bacon the answer was no. Pretty disappointed with this visit read more

Panera Bread - The pickle we received - Sandwiches Near Me - Muskegon, Michigan

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Great spot for a quick breakfast. Tried their new maple bacon breakfast wrap and it was quite interesting. The service was prompt and employees were nice. read more

Panera Bread - Bacon breakfast wrap - Sandwiches Near Me - Muskegon, Michigan

My mom and I meet for lunch every Friday. During Autumn Squash Soup season, we always go to Panera. This Friday (10/14/2022) we left Panera on Sherman Blvd. in Muskegon, MI without being waited on. Several points: * The cashier that works every Friday at lunch is about the rudest cashier at Panera. She never greets you, never smiles, never wishes you a good day. She stares at you until you order, say your total, and gives you the buzzer. That's it. I joke to my mom that she's Panera's "ray of sunshine." Not a deal breaker, but certainly contributes to us passing on the "add a tip" screen. * On Friday, 10/14, just before noon, we arrived for our traditional lunch. The ray of sunshine was preparing a bagel. She's busy, I get it. But, she looked right at us, picked up the bagel and then walked off. No greeting, no, "I'll be right with you." * A second employee walked right past us at the register and straight into the kitchen. No, greeting. No, "someone will be right with you." * A third employee walked out of the kitchen, stood 2 feet from us and facing us for about a minute, actively not making eye contact. My mom stared at her. She walked off into the dining room. Did not acknowledge us. Did not let us know that someone will be with us. *A fourth employee, walked past us into the kitchen, then walked past us out into the right side where the food is served. Again, no greeting, no acknowledgement that we are standing right at the register waiting. *I don't mind waiting. I understand when businesses are busy and am usually very happy to wait patiently for my turn. What I cannot stand is to have 4 (FOUR) employees walk past me, look at me, and NOT Acknowledge me. Unacceptable. *We went across the street to Subway. There was a line, but as soon as we walked in the door, the sandwich artist greeted us and assured us someone will help us in a moment. Subway has better customer service than Panera. Wow. read more

Ordered a smokehouse barbecue chicken sandwich And cup of broccoli cheddar soup via drive thru. Wife ordered a strawberry poppy seed salad. When drive thru clerk hands over the bag , it seemed light. I asked if the soup was in there. She said "Everything is in the bag without checking. We got back on the highway, opened the bag and noticed there was no soup in the bag. Additionally, the sandwich was terrible. Very little chicken, with pieces of fat/ grissle between the thick, butter soaked bread, Very disappointed in this location which ruined my "good place to eat" opinion of this chain. My wife's salad was well prepared and tasted fine. Unfortunately will Never again stop at this location. read more

I have ordered food to go twice in the past two weeks at 8pm or later and have been pleasantly surprised. My food was prepared accurately and quickly. Staff has been very friendly and attentive. Last evening, an employee was training a new employee so maybe they are adding staff. I ordered a "you pick two" combo and it was delicious. Hit the spot after a long day. I didn't get a copy of my receipt, but based on the regular prices of the pastries I also purchased, they must have given me a discount on them because it was an hour before closing time. My only criticism is that the parking lot in that area is dark. There are large lights around, but they weren't lit up. Even the lights above the awnings on the building were dim or off. Update: I just spoke with the manager and she appreciated me letting her know about the parking lot lights being out. She will be sure to mention it to the owner of the property. read more

Ate here briefly on a Saturday morning before heading to Grand Haven. I give this Panera 5/5 stars because when we went to clear our plates (as I do in the other Michigan/etc. Panera's I have been to), the staff was insistent that they would take care of it for us. Very nice customer service. We were almost to the trash cans too, but they said for us to just set our plates down on any table. Otherwise, this is your typical Panera. Good for sandwiches/salads/breakfast/etc. read more

Went to this location during a very busy lunch rush. I was surprised at how well the staff handled the rush as it seemed they were a little bit short staffed like the rest of the work right now. Everyone that was there was very friendly and helpful and the food came out quickly. The only reason I didn't give a 5 star rating is because I ordered 2 deserts and they were very mediocre. But as far as the service goes, I was very impressed! read more

Ordered a cup of mac and cheese and a cup if tomato soup and it was 12 bucks and some change?!? ! What a rip off! Soup so thick it had to be watered down and anemic looking (and tasting) mac and cheese. Honestly, Kraft is much better. The guy who waited on me was very nice; I wondered why he was acting kind of embarrassed. Didn't realize how bad the food and portions were until I got home and opened the bag; I think I know now why he was embarrassed. Will never go there again. read more

It's a decent Panera. I wouldn't say it's my favorite, but it's good. I don't particularly enjoy the location of this one and the atmosphere feels depressing in comparison to other Paneras, but it's okay. I've personally never had problems with my food here- it's just normal good ol' Panera. The staff here has been friendly as well. I keep getting the chipotle chicken avocado melt and it's heavenly. So are the raspberry almond thumbprint cookies. It's more expensive for chain food but I feel better about myself when I eat Panera rather than, say, McDonald's. read more

Panera Bread - You pick two - Sandwiches Near Me - Muskegon, Michigan

Ive only ate there once but a friend got me coffee and told me their very good so I can't wait to try the food plus I hope they have a drive threw that would really help my disabilities very much if not I will ask a friend and look on line at the menu read more

Great place to go for homemade soups, delicious French bread, and nice sandwiches, as well as the rolls and breakfast coffee to kick off the day read more

Absolutely the worst - slow incompetent service from clearly an unmotivated an unengaged workforce - cold food (that should have been hot) waited for nearly 45 minutes for our lunch. "We are understaffed" no you lack the ability to perform your job - skip this location. read more

I love Panera but not this Panera. Service staff were not friendly and when I had to ask for something I was made to feel like I was inconveniencing them and I had to ask multiple times to get what I needed. I would not go back to eat in but would take out only. Food was a acceptable exept the prickly pear tea tasted like it was bad. Some customer service training would help sway my mind. read more

My family went to Panera this evening for dinner. We were completely disgusted at how unclean the inside of the restaurant was. Majority of the booths looked as though someone took their lunch/ dinner and smeared it all over the back of the booths. This place needs a deep clean. read more

Panera Bread - Majority of the booths look like this at the Muskegon location. Completely disgusting!! This place needs a serious cleaning. - Sandwiches Near Me - Muskegon, Michigan

Awful customer service, very rude. Didn't have the right bread at 2 in the afternoon and they are open til 9pm. Cheese was not melted on my sandwich and the pizza was not cooked all the way and is floppy. read more

Great drive through service. Food is always good and what was ordered. Can't wait to go inside again.

This Panera had the slowest service of any Panera I've ever been to. Most of the tables were dirty even though there were barely any people inside the restaurant. I ordered the Quinoa Lentil Bowl, and after an abnormally long wait, they served it to me without the lentils! Don't waste your time eating at this restaurant. read more

Major disappointment! Got the French onion soup with the turkey avocado BLT. Soup was lukewarm. For a $9 plus sandwich it was a rip off. They used the smaller ends of the loaf of bread, a few pieces of chicken, one piece of bacon and one sliver of avocado. Not enough to even make a child's portion! Total waste of money and staff didn't care when I voiced my disdain. Go to Subway instead. read more

I would give it a 0 stars if I could. Hair in our food, the servers were openly flirting with me in front of my boyfriend. We ordered for Rapid Pick-Up and nothing came like it was supposed to. The chicken salad was sloppy, our Mac n cheese didn't come in a bread bowl, and they didn't give us our drinks. How in the world is this place in business? All I know is it won't have my business ANY more. See ya never Panera on Sherman. read more

One of the best Panera Breads I've been to. Clean facilities and clean restaurant. Food here taste as it should. The baked goods look freshly made. A friendly staff and an overall great experience. read more

This panera is the worst one I've ever been to. My husband's Mac n cheese came out cold and then he was ignored by the manager when he went to have it heated up. The entire restaurant was dirty, we had to wipe off the table we chose, because every single one was kind of grimy. They need to have their environment match the prices of their food. read more

Ok the food at Panera is always good, however a normal lunch for my wife and I cost $28. As a measure of value for my spend, I ate good food while I sat in a fast food environment listening to screaming kids unmanaged by their otherwise distracted parents, I had an excellent view out the window of the fast food order drive up, and was served my food on a plate with a hair on it. I honestly wouldn't mind spending that much but wow, the experience is such a detractor I rarely visit much. read more

Found crawling bugs in my caesar salad. Do not go here. They said they wash their lettuce, but I doubt it.

Came here to have a working lunch on my computer. Wifi so slow it is non existent. Connected but could not get a page to load. Food standard Panera bread fare. Don't come here if you want to get some work done on your computer over lunch read more

Not the best experience. Tables were all dirty which appears to be a common problem as I look at other reviews. Had to request that manager wash table for us. and found bug in salad dressing.Manager just said thank you when it was called to his attention. Grand Haven has much better options in this price range. read more

I tried the take two and had 1/2 Italian sandwich and chicken tortilla soup. It was great! The establishment was clean, the food was freshly made, all the staff is courteous and knowledgeable about the stores offerings and affordable. Not a lot of places can say that. Breakfast, Lunch or Dinner. Suitable for all three. Or a quick coffee and Danish stop. Five out of five stars! read more

Love to come here for breakfast or brunch/lunch. Food has always been good and the people friendly. Sit next to the fireplace and feel the warmth, id suggest something to eat but i haven't had anything bad, its all good imo. read more

Despite a few accuracy issues with my pick-up orders, this restaurant is well run with excellent food and mgmt. I consider this as one of the better values in the area. read more

We came for dinner before attending summer camp, I asked for a baguette, but NO. They were out of BAGUETTES, AKA THE ONLY REASON I CAME. I am disbursed, disgusted, horrified, and overall very upset. And furthermore, the man taking our order was all over his junk... so upset. read more

Only messed up my order once. Mostly high-end fast food, but it is really good. Cafe style, so bring a laptop. Haha

This place is usually hit or miss but lately has been pretty decent. They are almost always out of something and I have waited for 20+ min for food with only one person ahead of me. I continue to go back because the food is good and is fresh but I really wish they would work on stocking and speed. read more

Place is clean. Staff is very friendly which I enjoy . Atmosphere is chill. I didn't give 5 stars cause they only serve a chicken noodle soup with wild rice on certain days. Big bummer for me. read more

My husband and I went to Panera for dinner after work and ordered a frontega chicken panini, a turkey apple cheddar sandwich, and two large orders of mac'n'cheese. We were then told they were completely out of bread... at Panera BREAD...for the sandwiches we ordered. I asked which kind of bread they had available that was the most similar to what normally comes on the sandwiches. She recommended plain white bread. I asked if the white bread came with the crust around the edge like regular sandwich bread because I was wanting something similar to the original panini. She then said in an incredibly demeaning tone "well.. all bread has crust" I'm not normally too sensitive about things like this, and It probably wasn't a very important question but when I'm spending $40 on a drive through for only two people I'd like it to be my ideal meal. After I paid, I received my sandwiches and was very disappointed with them. These were both regular orders for my husband and I, and the sandwich itself looked MUCH smaller than normal. I'm not sure if it was the change in bread but it was a significant change for the same price. My sandwich was also very wimpy. I had next to no chicken and was missing all the basil. My husband was missing the pickles on his sandwich. Both of which are clearly listed as regular main ingredients on our receipt. I was very disappointed with my experience with the food and service tonight and felt the need to share it, i dont tend to write complaints often but I was very irritated after all that had happened read more