Waited over 40 mins in line for a mobile order pickup. Customer service wasn't good either

1-21-25 Just when I thought I was lucky, no line in the drive-thru during lunch. Yay! Ordered and waited over 13 minutes at the window; the cashier was not going to apologize for the wait, so I informed her that I waited a long time and I would like a discount for next time, but she insisted on a free pastry and I agreed. Then her male manager or lead came to the window with his sassy attitude, asking what the problem was as he was holding the pastry. Instead of taking accountability for their lack of service and apologizing, he said that everyone is waiting, not just me not what I wanted to hear from a higher up. If they are short in the kitchen, then he should get in the kitchen! They clearly lack management skills. Would not return! read more

They have a drive thru but really it's better to skip this and go In because the staff who are putting food together have zero problem screwing up your order. This has happened to me more than once. Open the bag at the counter, double check everything. Even if the kid gives you the evil eye do it and don't trust them ever. And it's stuff like you pay $15 for a salad and you get the Barbi fun size or you get the French onion soup with no cheese or croutons, or their out of baguette so they give chips. And then you get home and your order is wrong, $30 for a soup and salad and it's all wrong so you speak to Lydia and when you come back Cynthia says she's busy so the pastry promised doesn't show up. That's the inequity of this place. I've worked in a restaurant and I know the long day and how busy it is but I worked for the money to pay you so when my order is screwed up because you don't care that means you don't respect me or my business. This is the problem, it's not a mistake but a I don't care which is just so obvious. And everything has gone up in price but the sizes are smaller especially the salads. I just hated having to deal with this. read more

I love this place! It is summer which means salad season! The Strawberry one is amazing! This place has become a traffic congestion with their drive thru. The drive thru is a major problem. On the other hand, I was able to enter the restaurant, order my food to go, and exit before the back of the line reached the front. So my advice is to skip the drive thru. The inside is clean and laid out nicely. Even the bathrooms are clean. read more

Came here for lunch after we saw a movie at Cinemark theater across the parking lot .. Thursday 5/2/2019@ 1 pm - lunch with hubby Our first time here and so far I am very impressed with the cleanliness of the entire restaurant. The well cleaned and organized counter at the beverage area. The staff are super friendly from the young lady who took our order to the young man who announced our food was ready to pick up at the counter. the manager on duty Gabriel ( I think that's his name) I witnessed how engaging he was with the other customers . As we were leaving he asked how our food was and bid as a great week and thank us for visiting.. Hubby ordered tomato soup cones with bread- for me it's kinda tart, other than that I think it's good. Would I order it again? No. Tomato soup is not my thing in any restaurant. Hubby and I shared tuna salad on focaccia bread sandwich with a bag of chips. Love it. I usually don't like tuna sandwich ( unless I make it myself) but there sandwich was fresh, light on the mayo and focaccia bread were fresh with fresh tomato, lettuce and onions. I will definitely order this again. I had the green goddess Cobb chicken salad aside of bread with a mixture of kale, arugula, romaine, rodicchio mixture. The salad was not overwhelming drenched in dressings , it's lightly coated with just enough goodness. Delicious, just up my alley. read more

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Ordered online today, app said ready 11:15 I headed over gathered app says running behind. Waited 20 mins flew back to the office because I was late for a meeting. Open up my bag they forgot my grilled cheese. Very aggravating. read more

I'll never understand why all these fast food places have such low ratings. They can't all be bad just sayin. Anyway I go here frequently as this is an easy location to get to being off the 210. I went around 4:00pm. I ordered ahead and picked up my order. I came home and noticed they gave me the wrong order after I already opened the bag. So I called and they were very apologetic and gave me some options and threw in some free pastries. When I went back to get my food she was very nice and I got all my stuff this time. So what I actually ordered was the tomato soup in a bread bowl and Mediterranean veggie sandwich, the spicy chicken sandwich, and the focaccia bread. The soup was good, flavorful and the bread was good. The sandwich was made to my specifications and was perfect. All the food we've ever gotten from here in the last three times at least, has always been good and fresh and tasty. And I've never had a problem before this. I'll continue to come to this location and appreciate the great customer service they have. I highly recommend this location! read more

I love Panera but .. when you pay so much for a sandwich, you expect to have more than one small slice of turkey. The sandwich was all bread. Please put more meat on the sandwich! The salads are big though. Good job on those! read more

Panera Bread - One little slice of turkey. - Salad Near Me - Rialto, California

Great options! Clean facility. The bagels are delicious Great for breakfast, lunch, and/or dinner. read more

NAh the manager needs to reach out w a gift certificate because I know I didn't pay 13$ for one Scoop of chicken on this big ass sub.Wth are you guys doing in there? read more

Panera Bread - A tiny bit of chicken - Salad Near Me - Rialto, California

The worst service They took way too long They lost my order Whoever is running that place needs to be removed read more

This place looks super rundown and dirty. Trash everywhere, dishes piled up, and dirty tables . They definitely need a new manager. read more

Panera Bread - Dishes plied up at every station . Trash everywhere , none of tables where wiped down . - Salad Near Me - Rialto, California

I tried to tell the person at receival of my food about my rewards number. He said your food is coming out and shut the window. I was handed my food. I thought that I could enter my receipt code into the app for the rewards. WRONG. The receipt isn't valid enough to have a code. I have a guest number, order number, Miguel is the cashier, my order items with chips missing, no utensils, order checked by left blank. No receipt code for my rewards. At bottom of receipt " Accuracy Matters. If your order is not right, please let a manager know." Too late for drive through. Next time Miguel don't work drive thru if you lack customer service and accuracy. read more

30 minute wait for a tuna sandwich. Take out Terrible service Drive thru is always missing something I give up read more

Walked in and ordered a loaf of sourdough bread, $7.99! got it home to find it was as dry as an Arizona desert in June. i called and spoke to the manager who was not happy with me for calling in with a complaint and made no effort to even offer an apology or suggest a refund of some kind . All I got was we make our breads at night. what is that? just sayin be prepared You never know what you're going to get. Sometimes their salads can be suckie too. Is it a Rialto problem I wonder? read more

I was really enjoying my bowl after waiting 25+ minutes in the drive thru. Then I found a piece of plastic. It looks like a dressing wrap. it makes me question if they are making the meals in a clean manner. 1 star because they did apologize for the wait and offered a drink on them. read more

Panera Bread - Piece of plastic in the bowl - Salad Near Me - Rialto, California

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Placed a Drive Thru Pick up for 2 Avocado toasts, 1 Hot Orange Ginger Tea, a Sliced & Toasted Bagel and 1 Blueberry Lavender Lemonade. Terrible service, usually when you place an order for a Hot Tea, when you pick it up no matter the way you pick up your order, team members will ask what tea you`ll want if the tea bags aren`t already out if picking up in person. However, today the staff disregarded my note added requesting Ginger Orange tea and proceeded to give me Black Tea " because that`s the default" which is untrue bc I`ve come to this same location and others that are drive thru and they`ll ask you at the speaker which tea I`d like. They didn`t even offer to switch it out after admitting they disregarded the note. Besides that, there was No lemonade in my Blueberry Drink nor was my Bagel Sliced & Toasted liked I customized my order to be. This locations service and promptness has went downhill. Ended up nor even consuming my breakfast due to this issue. read more

So good I'm glad I came this food is so amazing and delicious the best part is the bread I really recommend it read more

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When dealing with a minor issue with an order the manager Isabelle on site was Amazing she not only honored my request in regard to my order she offered me complimentary items for the inconvenience. Life happens it is how we react that makes a difference. Thank you !!! This will always be my favorite location!! read more

Bathrooms are dirty and have no seat covers or toilet paper. Fortunately my mom was with me and told them to restock the bathroom. The sad part is they never did. Mom brought me paper napkins. read more

Food is always freshly made. My favorite is Bbq Chicken on brioche bread or chicken tortillas soup,

This Panera has problems. The drive-through is slow(about 45 mins to go through). The ordering on the website for pick-up states one pick-up time; in the store it's a different reality. It takes much longer to receive your order .They lack adequate manpower to serve the customers . It's not the employees fault they're working as fast as they can, which results in mistakes in the orders ie missing and or wrong orders. read more

The ordering process was super easy. The wait time was not long at all. I was starving and the food was ready, coorectvand delicious. Well presented and the taste high quality. I am impressed, will be returning again. PEOPLE THAT LAZT REVIEW WITH THE GKAB OF HAIR. I call BS. REALLY. IM VERY HAPPY WITH MY FOOD... Thank you read more

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Was planning a shopping trip in the immediate area and figured I stop by for breakfast. Time got in the way and in order me to be there to receive breakfast items (ends at 11) I ended up using the online order/rapid pickup option. Thankfully everything went smooth on that end. To be honest I was expecting them to be out of my chocolate chip bagels that I love so much but to my surprise they still had it for order online. I ended up getting an email that confirmed the order for the breakfast sandwich, bagel, & a tea and that was in the rapid pick up area, but when I got there (10 minutes past the pick up time) no orders at all were in the shelf. I told the cashier (who had a poker face) that I was there for an order but didn't didn't see it. She went over to the pickup area and ended up getting it. So, it was ready but not in the place it said it would've been. I ended up trying breakfast for the first time as well as the prickly pear tea. Both I probably wouldn't get again. The sausage, egg, & cheese on brioche was really bland, dry with no flavor and barely warm. The tea did state it was lightly sweetened but it just tasted really REALLY watered down, I ended up adding a lemon but again, probably won't order again. read more

Panera Bread - Salad Near Me - Rialto, California

If it wasn't for how good the food was, I'd give them only one star, the restaurant itself was filthy, no tables were cleaned or wiped. Trash all over under every table. They're definitely not sanitizing after each customer sits. The lady filling up the teas and what not wasn't wearing any gloves. Touching everything she could and grabbing the inside of the giant tubs the teas were mixed in to pour in the containers the customers serve themselves from. read more

Love, love, love this location. Great staff, clean, and tasty. Not much more to say I do love Panera!

Had the best sandwich I had in my life here this morning. It looked better than the picture even! I think I'm in love !! Lol the breakfast is so good. read more

I tried the drive thru since I haven't done that before. It was great and I have to tell you there was no line at all. Everyone probably thinks they haven't opened yet, but they are open. Girl was very pleasant over the intercom. No rush job, ordered the pick 2. Potato soup was delicious (never had potato soup anywhere else) and a salad. Small portions yes but with a cold I didn't want to go in the shop so drive thru was great. I love it having a Panera Bread close to home and not having to go all the way to N Fontana and fight for parking. This one is right by the new theater. Plenty of parking and like I said drive thru. read more

Panera Bread - My empty bag and receipt. Lol - Salad Near Me - Rialto, California

Today I ordered a Margherita flatbread pizza and a few other things to eat. The pizza had barely and toppings on it. I had my mother take it back to get another one and to show them the mistake and she stated someone said the manager stated that " they have to look like that because they need to cut back on the toppings". What ! We order pizzas from this specific location multiple times and it looked better than this. The pizza is full of crust lol.. they offered to re make the pizza but it would have been extra to make it look like normal. I doubt I'll get a pizza from this location again it doesn't even look close to the picture that's advertised. read more

Panera Bread - Margherita Flatbread - Salad Near Me - Rialto, California

Multiple times I've ordered, multiple times my order has been wrong. First time calling customer service about it because I'm quite fed up. I love this place and I love their chicken noodle group soup and their cinnamon crunch bagel so much. However, im tired of having to drive back upon seeing my order is wrong or missing items. Today I bought a tub (8servings) and I received a small (1serving) cream cheese. Another wrong order. It would be nice if I could get my order correctly without having to check my bag now before leaving and having to walk back in looking like a crazy customer. Looks like I'll have to inconveniently drive to a further Panera to get my order correctly. Please care more about your customers like your customer service does. read more

Love the open layout at this location. Customer service was on point; friendly and courteous. From the front order desk to the pick up area all employees were outstanding in service. The wait and order and pick up was surprisingly faster than I had anticipated. I ordered the pick two; Spicy Thai & Tuna Salad. The Spicy Thai salad had excellent quality ingredients, fresh, and authentic flavors. Chicken breast moist & tender. The blend of the the Thai Chili Vinaigrette & Peanut sauce, simply delicious. The tuna salad sandwich was simplicity at its best. Old school like mom's with a bougie focaccia twist. I think next time some avocado slices would do it great justice. Great job Panera! read more

Panera Bread - Tuna Salad sandwich - Salad Near Me - Rialto, California

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My husband I NEVER go to Panera because it's way to expensive for the portions you get. We decided to give this place a shot because we didn't feel like eating anything else and boy was it disappointing. My food came out pretty quickly after ordering but I feel like it's because the place was extremely dead. I grab my food and was on my way when I just had this feeling something was missing. Realized they forgot my drink. After trying to call them I FINALLy got through after 3 try's. Mind you they were SLOW so I don't understand this. Get my drink and drive all the way home AGAIN. Figuring that we paid 30 dollars we would get something decent but no. My husband pulled everything out of the bag and immediately mentioned that our food looks like you get it from an air port. Small portions and unsatisfying. The Mac and cheese is usually my favorite but it was far from that. You could tell it was sitting out for awhile. The half sandwiches were small and they just tossed the baguettes in the bag letting them fend for themselves. Presentation is 2 out of 10 and the taste I would give 0. The best part of our meal was the Pepsi and I don't usually even drink soda. The only time I would ever come back is to get the cookies because those are amazing. That's it. read more

No cars in the drive thru when I got there, not only did they take super long for my food they forgot the cookies after I told them twice, overall this location is the worst. The smoothie I got melted while I waited so I returned it. Horrible. read more

Food was good and the new menu is awesome for a great price location is by many stores to shop afterwards

saw this at the bottom of my meal. Literally crying this has to be a health hazard I'm sure read more

Panera Bread - saw this at the bottom of my meal. Literally crying this has to be a health hazard I'm sure - Salad Near Me - Rialto, California

Not the best $30+ I've spent. Haven't been here in a while but was craving their soup. Ordered through the app for pick up. Got there 5 minutes after my order should have been ready and still had to wait. When I got home, I noticed they didn't give me my pastries (over $5). The soup is still delicious but the sandwiches are so small for the price. Feels like they shrunk from the last time I was here. The workers preparing the food looked like they were working their ass off but the 2 cashiers only looked busy gossiping (2 young male cashiers). I just won't be coming back anytime soon. read more

Panera Bread - 3 inch (half sandwich) --you pick 2 - Salad Near Me - Rialto, California

Pros: - Good location Cons: - Mark mobile orders ready 5+ minutes before they're ready every single time. - Will almost never get the customizations right for your order. Could be something simple like no tomatoes and it still won't be right. -Will never include utensils even if you mark to include utensils. -Small protein portioning Be fr panera. read more

Customer service by far one of the best. Coffee hot and fresh Endless bagel choices read more

Panera Bread - Cinnamon toast bagel - Salad Near Me - Rialto, California

Honestly first time here and the service is really horrible I haven't even had my food yet the place looks clean but for sure need a new cashier.... I believe his name is Ruben read more

The staff can make or break the experience for the customer. If you get friendly knowledgeable employees it helps make your dining experience great. If you have a problem majority of the management team usually will resolve concerns. I love panera bread and this one is my favorite location. I'm a long time customer. I must give kudos to one manager Jessie. He is friendly respectful and willing to hear customers concerns . And rectify them if needed. My husband and I always feel welcomed and appreciated as customers when we dine in when Jessie is on duty. Nice man!!! I hope his boss appreciates him as much as we do. As he is a plus for panera bread. read more