Cashier was great and friendly. Linda is there a lot when I go with a friend of mine on Saturday morning for the breakfast sandwich and coffee. Today I had a half a day and like last Friday same thing I went and got the new chicken Caesar salad stuffer with the side order of the mac & cheese part of the pick two. And immediately when I got my order, I noticed that the mac & cheese looked very small compared to what I had last week, I went to my table, sat down, ate a couple bites of it, and it was lukewarm so I went back, and I asked them for another one and the manager.Jamilette immediately questions all the employees with a very harsh voice who served this blah blah blah and I quickly said it wasn't a whole one. It was part of a pick two, and I had told her that I'd eat a couple of bites of it so she assumed that I ate part of the Regular, serving. No, I did not. It was small to begin with compared to what I was served last week and someone else just ordered the same thing it was sitting on the counter. I pointed to that one. I said mine looks smaller than that one and she said that that was the right size and started arguing with me in front of all the customers I took it back to my table I sat down. I was so frustrated. I felt like asking for my money back, but I didn't do that. I went back up and asked her to reheat it. She threw it in the microwave, reheated it and gave it back to me and I told her she was horrible. She said she's been doing this for 18 years. Well, obviously, she needs to be retrained because you don't talk to people like that. I didn't do anything wrong. I was not rude to her. She was rude to me. The worst customer service I've ever had. I went outside and I called Panera and I told them what happened and they reported it and the guy on the phone was very nice to me and he offered to give me one of the sandwiches free. That isn't the point what she should've said was I am very sorry. I will get you another one and just get me a whole new another mac & cheese but no, she decided to talk to me harshly in front of all the other customers and in Yelp, there's another review with her listed as well. Maybe she needs retraining. I hope that Panera puts puts this incident in her file because she needs to be retrained. You can't talk to customers like she did to me today. And I live closer to one and I decided to go to the Salem New Hampshire one because it has a little bit better parking lot. I don't know if I'm going back to this one or not I haven't made up my mind especially I won't go back for lunch maybe for breakfast on Saturdays. Maybe management should ask their employees what they think of her because if she talks to me that way, and I saw her talking to the employees, I don't think she's very nice to them either. read more

Panera Bread - Mac and cheese part of pick two - Salad Near Me - Salem, New Hampshire

This is the LAST time I am going to this crappy restaurant. Ordered a pick two as usual. Salad and soup along with a drink. $20.00!!!!!! The salad had no tomatoes in it and virtually very little lettuce. One lousy container of dressing that is no where near enough. The broccoli soup is watered down. Used to be thick. I could dip my bread in it. It is not only watered down it taste weird. The soup you buy in the market doesn't seem to be watered down. This lunch way WAY too expensive and didn't even enjoy it. A perfect example of company greed to make a buck. And then they are shocked when the business goes out of business! They deserve ZERO stars. read more

We love this location. I just moved close by and we're here probably way too often! We love the staff. Very kind! There is a feeling of warmth from them. The dining room is clean as well as the kitchen. I am obsessed with the steak and egg breakfast sandwich. Hot tip: add "everything bagel seasoning". Thank me later. read more

Panera Bread - Salad Near Me - Salem, New Hampshire

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Went Salem NH drive thru - Cashier: Jamilette....took my order and was rude - I turn to my wife and said boy she was rude - which she likely unintentionally heard. So we were the only ones at the drive thru....took forever to get a toasted bagel with egg, sausage, and cheese....asked for it to be cut in half... Breakfast sandwich finally arrives - NOT CUT in HALF, and again very short and rude...Never asked for my Panera rewards #. NOT a good representative for Panera. read more

The food is just so-so, and expensive for what you get. But the real reason for this review is that we ordered 3 times online, and when we got home, out of 4 meals, NONE had their sides. I called and their solution was to go back REALLY, GO BACK AND LET MY MEAL GET COLD? AND EAT ALONE? That's a nice way to increase profits. Next time we ordered from a new place called pressed café. Better foid(fresh), less expensive buy a little, and they haven't messed up yet. read more

Well just came back from here to Florida well this panera in salem is the only one that gives 4 slices of strawberry in the strawberry basil wow. My wife thinks because we did not tip but we never did on our trip. Poor customer service read more

Served my soup with a smile! Idk how it happened but made us smile! Lol Soup was still hot and delicious when I got it home! read more

Panera Bread - They served my soup with a smile. I don't know how it happened but it was funny and made us smile. Still hot and delicious when it got home! - Salad Near Me - Salem, New Hampshire

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Always receive a hello or a good morning every visit and They always have my order ready very quickly and efficiently!

Food was made quick and tasted great! Employees were courteous. Relatively quiet and peaceful environment.

I went to the brand new Panera that opened in Salem. Hard to believe that this is the same site as the old Denny's that was here for the past 50 years. I had a coupon for free bagel. The cashier needed help from the manager so it took some time. I had a bagel with butter. Hard butter which was impossible to spread. I like all the choices for the iced teas- Hibiscus YES! read more

Panera Bread - Salad Near Me - Salem, New Hampshire

Yay now open. Everything you love about Panera is here. Hope to try out their catering soon. read more

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I really didn't want to give a one star because other people in there are great. But this one lady with black hair and glasses. She always gives me an attitude and this time she was really rude. She was yelling at me like she was all tough. Over coming in three minutes early just to use there facility before I could get my coffee. They shouldn't have there door unlocked then. 99 percent of the time she don't even have the milk and cream out. At times it was almost 30 minutes late. People have to get to work and here she slacks. She even talks bad about other employees in front of customers. I don't even know how she even has a job there from how she treats customers and employees. This lady gave very bad customer service and nothing like ruining someone's day. I will not return!! read more

Casual atmosphere. Love their fresh bread. Very busy during lunch hours and weekends. Fast and friendly, order thru their mobile app! read more

Panera Bread - Chicken bbq salad - Salad Near Me - Salem, New Hampshire

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I visit Panera restaurants all over. This one is top notch. The food is fresh. Portions are really good and the employees are super helpful. We brought our dogs so were at an outside table. I had 3 trays to take out. The employee came out from behind the prep area and helped carry the food to our table. Will definitely come again when in the Salem area. read more

If I could give this 0 stars I would. All I wanted was a grilled cheese and this is what I received. Absolutely disappointing and disgusting the cheese was so burnt this meal was not edible. Hopefully next time if this place burns a meal they at least offer to remake it and not just serve it to the customer. Never returning again read more

Panera Bread - Salad Near Me - Salem, New Hampshire

Let me start off with saying that Panera is one of my favorite 'fast food' places so I'll try not to be bias, the food is good, I typically do curbside order pickups and they usually get it right, but, they always forget silverware and one time they forgot my green tea But overall i do recommend it, their Mac and cheese is very good but sometimes it doesn't come out as good. UPDATE: As I made this review I got my order, the Mac and cheese was old and had barely any cheese (usually there's lots of cheese on it and it's really good) and my grilled Mac and cheese sandwich was the same way they both were dry and didn't taste good. read more

Panera Bread - Large Mac and Cheese - Salad Near Me - Salem, New Hampshire

4/5 times we get amazing service, today was bacon mac and cheese w/ bread... we pulled up to wait and the gentleman hand delivered it and said "be careful it's extra hot I just made it myself" Thank you for such great service and yummmmmmy food! read more

Panera Bread - Salad Near Me - Salem, New Hampshire

The only problem I've had several times is the fried rice that comes with the luncheon specials its clumped together dried out must be premade and sit a long time if I order ham fried rice on the side it's perfect wife loves hot and sour soup egg foo young is no great read more

Chicken sandwich, steak and cheddar cheese, macaroni and cheese, two oatmeal cookies, $48.00 & change. Too rich for my blood. Didn't matter, wife vomited in parking lot. Both sandwiches ended in trash can, macaroni and cheese was alright, cookies were good. We won't be going back. read more

"New" Panera store in Salem, where Denny's was for a million years. Met my pal Linda for a quick lunch. PRO - Store is clean, the baked goods looks great, we were served quickly. Linda said the coffee was good, as was her cinnamon swirl roll. CON - They "did away" with my favorite, their French Onion Soup. Why? So I ordered a bowl of chicken noodle soup. Lots & lots of watery broth & soggy celery pieces, a few hunks of white meat chicken & some (not a ton) of noodles. I've had WAY better soup out of a can! It was lousy. The french bread that came with it was hard, I had to soak it in the plentiful broth to even eat it. SO - What happened Panera? If you go, skip the watery chicken soup. Maybe the salads are good? Linda suggests you get the cinnamon roll & coffee. read more

I know that with covid things are a lot of harder to do and take more time but these are issues that had even before covid. I use to go to this Panera all the time to get my coffee in the morning before work and stopped going because every single time I'd order the coffee would be wrong. I tried to order from the app thinking this would fix the issue but alas, the same problems persisted and when I'd say something I was always given a hard time. On top of that, since I work so close, sometimes I'll drive here for lunch. This is the 3rd time I've run into this problem. I'll be waiting in the drive thru line just to ORDER and I'll look and see that I've been sitting ideal for 20-30 minutes!! So I just end up driving away because most of my break is now over and I still need to eat. I hate leaving bad reviews but I'm just so frustrated at this point, I already canceled my Panera+ coffee plan because it just so isn't worth all the stress and hard time from them. read more

Most paneras end up being the same with the only difference usually being the staff. This Panera did not divert from that. Of highlights were the expediency of meal preparation and the friendly staff. Of note, Telia, made sure that the dining room was not only kept clean but that everyone was enjoying their experience. read more

This is from my wife... I absolutely love Panera. This new Panera in Salem is horrible. They are so slow. They make the food wrong then tell you it's correct then tell you that you must have gotten it wrong every other time you ordered it. Unreal. Go to any other Panera. Avoid the Salem New Hampshire one at all costs. read more

First and last time. Orders are taken via touch screen...you do yourself. Sandwich was toasted, in all the years I've eaten the SAME sandwich it's NEVER been toasted and it was overdone close to burnt. It was slapped together with hardly any chicken in it. Soup was room temperature at best... if you're not going to bother serving soup hot why bother? So way to go Panera...you've lost a longtime customer. read more

This is my 3rd time in for a breakfast sandwich. Food is always tasty, they are about $4-6 depending on sandwich but value is good in comparison to normal quick drive through bites. Download app and they send free stuff occasionally. read more

Panera Bread - Chipotle chicken and egg wrap w peppers and avacado - Salad Near Me - Salem, New Hampshire

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I heard that this Panera Bread was serving Lobster Rolls so I went to try it. So disappointed with the lobster. Most of the lobster had pieces of shells. Please see photo all the pieces I had to spit out. Someone didn't do a good job of removing the shell. I also think that this lobster roll is overpriced for the amount in the roll. read more

Panera Bread - Pieces of shell - Salad Near Me - Salem, New Hampshire

This location seriously sucks. I come in once a week for business meetings and EVERY time they mess up my order.... I used to work at the Panera bread in Chelmsford when I was younger. I have the utmost respect for the company but seriously since I left the company gas decreasingly gotten worse. I ordered the fontega chicken panini to go today and this is what I got instead of what I was intended to get. My colleagues and I are going to have to meet else where from now on. And I promise you I am not the only one that has been complaining about the mishaps at Panera Bread lately. They are going to lose a lot of clientele if they don't start caring about their loyal customers or any customers for that matter. (PS this is not my first yelp review with them) read more

Panera Bread - Salad Near Me - Salem, New Hampshire

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Very disappointed with drive thru ... service was good but toasted bagel with cream cheese was very disappointing .. this is not a bagel with cream cheese read more

Panera Bread - Salad Near Me - Salem, New Hampshire

Love the food & the service... I've yet to find fault with this establishment and I don't think I will be. It's a definite 5 stars to never need to check your drive-thru order, because it's always just as we order it. read more

Giving three stars because food is delicious but this place is either short-staffed or really needs better organization. This Panera is close my house. The food is great but the curb side riders are either prepared too early and are cold on receipt and same with pick up. Manager offered to reheat but at that point we took home and reheated. Never enough help. I preordered bakery items the day before an event, arrived at 9an and they were not ready till 9:30 and that's only because they could see I was annoyed. I try to be accommodating but worked in customer service jobs for years. But these guys need to step up their game. read more

Don't order rapid pickup. They'll hide your order and then the staff has an attitude when you ask why you've been waiting 15 minutes for a coffee when their restaurant is dead. Has Happened to me 3 times now. read more

This location isn't doing the Panera brand any favors. We ordered on the app while running some last minute errands and upon arriving found out that not only was it not ready at the estimated time, it hadn't even been started. We were excited to have a Panera closer to home but it has been one disappointment after another mostly due to quality of service. I think they don't train their staff well enough and it shows. At first I attributed it to being fairly new but nothing has changed since. It's going to be a long time before we come back if ever. read more

I've had so many orders messed up by them, or stuff missing from my order. I don't even bother with them anymore. Last night, I got a "chipotle bacon wrap" which was bread, cheese and bacon but tasted like a burrito. Family also got a grilled cheese which tasted like smoke. My stomach hurts every time I go here so I'll never go again. The only reason I do is because my son likes the kids mac and cheese which they heat up in a microwave and is shipped to them in bag. In the drive through, it looks like it's mostly kids working there... I know it's tough with COVID I guess.... read more

They have reduced the size of the portion and increased the price. Very disappointing to what Panera was in the past. We used to go 2-3 times a month now we will not go back. read more

Lady who took my order was very rude. Name was Jen. Kept talking over me while I was ordering and even rang in the wrong order because I got the wrong food??? Unacceptable. Probably won't go back, we'll see. read more

I shop in Salem NH often and quite excited to see that Panera Bread had opened. The location is so very convenient... But that's where it all stops. I decided on today to go as a treat being that I had some time between errands & shopping. The inside is very different from most of the Paneras I've been to. I noticed that there was a small family ahead of me ordering. The way the restaurant is set up there really isn't anywhere to stand while waiting to order unless you wish to be right in the way of the coffee ares. So, not sure what they do if there's a true line forming. Well, I waited awhile... There was only " 1" person taking orders. I checked & the kiosks weren't working for some reason... The small family was apparently a mom and her 2 children. No one could decide what they wanted...this went on for more than 10 minutes. There were people behind the counter milling around doing everything but waiting on me. It got to the point where I asked for help because I d been waiting so long. By the time 15 minutes rolled around If had enough. I started to leave & one of the behind the counter people finally asked if they could help me. I was glad for it but when I asked a simple question I was barked at in such a way I just looked at her in disbelief. Rather than deal with it I said I'd be back another time and walked out the door. Nope, I won't be back anytime soon...... read more

I love Panera. Great for a quick dinner on the way home from work. You have to order by a kiosk which is great, but do not ask a question. 4 workers standing around very unhelpful read more

Both the bowls of the Caesar's salad and the cucumbers - tomatoes salad served half-full. When I commented the manger replied "that's it". The quality of food and service in this Salem, NH location is very poor compared to the Manchester and Derry locations. Avoid! read more

You wouldn't know this was a brand new location . The cashier out front has an unpleasant personality and seamed irritated at having to take my order. Not much for service either. I went when it was relatively quiet. I had to ask for my bagel that was sitting at the bottom.of the toaster for several minutes.. It then took three people to figure out who was actually supposed to plate it for me; no one wanted to do it as I stood there waiting. read more

Went here for lunch what a joke the salad I got had barely any lettuce nor chicken the price of the salad I got should have more than usual I'm always at Panera but this place is a joke an not worth what I spent they're cheap on their portion read more