Very disappointed with one item ordered. It was the Asian Sesame Chicken Salad Stuffer as part of the Pick 2 option. I picked up the bag with the bread , then thought they must have packaged the salad part separate. Well guess what - the "salad" was already in there. I kid you not. Being generous, there might have been 3 tablespoons of salad in there. Two small pieces of chicken, about 1 teaspoon worth. Like are you serious? The picture showed the bread stuffed with salad. Before tax, that "salad stuffer" was $9.00. C'mon Panera, you can do better than that! read more

Went online and ordered the walnut cranberry chicken sandwich and the ciabatta beef dip sandwich. Thought we would also try dessert so we got a brownie and chocolate . We have never tried this location but it was close to us at the time. Easy ordering online and then went through the drive through to pick it up. The guy who gave us the order was polite and it was ready on time. When we finally got home to eat, the chicken sandwich was mostly the lettuce and that's it. The beef sandwich was okay but the dip was French onion soup and not the typical sauce- there was more onions than liquid so only half the sandwich got dipped. The other half was dry! It was so disappointing as we had been craving these sandwiches. The dessert was also definitely not worth the price. Both were hard and not good. read more

Panera Bread - All the lettuce that came out of just half the sandwich! - Salad Near Me - San Antonio, Texas

What the hell? I ordered my food and Togo and it took them 20 minutes and they didn't even call my name out so I was waiting for such a long time and the cashier was very nice but very bad service I mean like why didn't they call out my name now 40 minutes of my day gone to waste. read more

Small error in food prep that they went out of their way to fix. Everyone makes mistakes, 281 Panera fixes theirs.

I am part of the Unlimited Sips Club so I frequent this location at least 4-5x/week. Today I ordered a Rustic Sourdough Bread that was split lengthwise(not what I wanted) but was the last loaf according to the employee behind the p/u counter. This is the 2nd time this has happened in 2 weeks. The first time I was in the cafe & ordered it on the kiosk as "thin sliced". When my order was ready, I noticed it was split lengthwise as I walked to my car? I returned & told the employees by the p/u counter. The manager was there & told me it wasn't the right item. He took it back & proceeded to get another loaf & sliced it himself on the slicing machine. He apologized but made it right. Today, I ordered the bread online for p/u and also picked up a Dark Roast coffee once I arrived. I went to the counter & noticed the loaf was cut lengthwise again! The employee told me it was the last loaf so dismayed, I took it for a couple of reasons. One was because I already redeemed a -$2 coupon on a sourdough loaf and secondly, because we're having below freezing temps the next few days. I love the taste & texture of the bread so I'll keep purchasing it from Panera but I won't order it online anymore. I think I'll have to order it at the counter so I can specify the way I want it sliced. I wish the ordering system would've prompted me or even a text. read more

Panera Bread - Rustic Sourdough Loaf split lengthwise(not what I wanted) just requested thin sliced. Dark Roast Coffee. - Salad Near Me - San Antonio, Texas

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The wait in line was very very long. No explanation. They missed a few small items in our order. read more

Panera Bread - Salad Near Me - San Antonio, Texas

Two stars because the manager refunded our money. Never again though.... She said they don't freeze their cream cheese. In that case, it's rotten. Not a big fan of putting gritty rotten cream cheese in my mouth. Are you? Expiration on the cream cheese was June 2022. Today is April 30 2022. We've been here a few times and even though there were several mistakes where our orders were wrong, we continued to stop in occasionally when we don't feel like driving to our favorite bagel place. Today will for sure be the last time. read more

Panera Bread - Pre-frozen or curdled cream cheese..... disgusting. - Salad Near Me - San Antonio, Texas

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Josie and Geo two of my favorite is awesome and the morning crew is fantastic i have created my morning time and routine to have a double take bacon and cheese and egg and dark roast absolutely delicious read more

Tomato soup was full of flavor.. a little to thick for me though. I also order a grilled cheese the bread was very hard. The broccoli cheddar was was 10/10 with some chips to dip into. The service was fast the cashier was very helpful. Restaurant slightly clean. Needing some touching up. read more

Panera Bread - Tomato soup - Salad Near Me - San Antonio, Texas

Stopped in for lunch ... I ordered the Panera Duet tomato soup and 1/2 tuna salad sandwich. Tomato soup was delicious nice and warm with delicious croutons. The tuna was good the spring mix a little wilted. Service was questionable, not the best expediters at that window. However it's not the first time I experience this at that location. It was very busy when I arrived. All tables take, the cashier lady quickly cleaned all the tables. Left the restaurant looking very clean! They have good cinnamon rolls! read more

Order Date: 10/18/24 Order Time: 7:58:44 AM Cashier: Mi'Lan Order Number: 184412 Very Disappointed!!! Based on the menu board/picture, I ordered the new Bacon Double Take Sandwich along with a drink. I presented the cashier with a Panera Gift Card. He entered the numbers (though he would have scanned) and told me that there was no money left on the gift card. I told him I'm sure there was to which he replied that he had just checked and there was a zero balance. I paid with cash. While waiting for my food to be ready, I called the number on the card to get a balance; there remained a balance of $19.83. This is the same amount I had written on the back of the card as is my habit, so I know how much remains after each use. I approached the cashier and let him know that whatever he did on his side must not be correct as I had checked and there remained a balance of $19.83. He had an attitude of indifference and basically said okay - no apology, no let me correct the transaction, etc. My next disappointment came when my food was ready. My order was placed on the counter window and the employee just walked away. She never called my name. I know this as I was sitting standing close to the window and observing her actions. I walked over to the window and saw my name on the ticket so took that sandwich. The employee was too busy having personal conversations/laughing with the other employees to have time for positive customer interactions. My third disappointment came when I got to my table and looked at my sandwich. It did not appear even close to the sandwich pictured on the menu board. That sandwich looked appetizing with several pieces of bacon and worthy of the name 'Bacon Double....' However, my sandwich had NO visible bacon. I took it apart to discover there were only two, small, paper thin pieces of bacon. In essence, I paid $6.99 for a piece of bread, an egg and bacon flavoring. Felt like I was 'robbed' or a victim of 'bait and switch' type advertising. The only thing positive about this experience was meeting my friend, which we could have done anywhere. The service and food experience were a failure. Note: The cashier was a young, African-American male wearing glasses - not sure if his name was Mi'Lan. No one I saw was wearing nametags, all were wearing their personal 'street clothes' (a hodge podge of colors, prints, etc.) and one girl was wearing Croc's. read more

I went there today around 8:55 am and got in the drive thru with 2 cars ahead of me. After waiting 30 mins I finally left at 9:25. I ordered a iced chai latte and it was pure milk with a small amount of chai flavoring at the bottom. It was completely disgusting. After waiting so long I would expect my sandwich to At least be hot but it was so cold. Obviously it sat for a while and so they had me waiting at the window so long for what? The service here is completely unpredictable. A few months back they had me pull to a spot to wait for my food and then they forgot about me. I had to call the store from my car. They said they would be refunding me but I never received it. At this point I am done with this location. read more

Panera Bread - Iced chai latte... super gross. - Salad Near Me - San Antonio, Texas

This is my favorite Panera in town. Honestly I love the people I love the environment they're very kind to me always friendly always remember my face and always greet me I through and through love going to this Panera. What can I say the people over here just have a shitty attitude they make the worst of a good situation, but I would highly recommend this place read more

Panera Bread - Cookie - Salad Near Me - San Antonio, Texas

Panera was one of my favorites for a quick and healthy meal. But, today they broke my heart! I was eating a sandwich when I felt something off as I chewed. I thought it was the bacon until I grabbed it out of my mouth and found a green plastic item!!!! I spit out the rest of this bite into a napkin and took the plate to the counter to show them the plastic item. The guy offered a refund and apologized which is fair. Hope they pay more attention. As I waited for my meal I noticed them a bit rushed which could lead to carelessness!!! It wasn't even busy. I wish I had taken a photo but it was chewed up food so, nope. I still feel like I have something stuck in the back of my throat!!! read more

Great service the team is friendly and the place is gotten way cleaner with the new management

Coming home from work, I just needed something quick to eat for dinner. I ordered a grilled cheese sandwich and tomato soup. After I picked up the order, I decided to check it in the car. Unwrapped the sandwich and it had some type of meat on it. I took it back in and they apologized and said they would make me another one. When I got the second sandwich, it was very soft and not at all warm. The sandwich didn't even look toasted,. Took it home so I could re-toast it on my griddle, but it did not turn out very good so I ended up throwing it away. read more

Logan does not know how to work the drive thru. Rang up completely wrong order and did not repeat what he rang up back.

I have been to this location twice through the drive through this week and the first time they didn't give me the fruit cup I ordered and was charged for, and they didn't give me the avocado on the side like I asked. They did give me a refund for the fruit cup after 15 minutes on the phone, but I still had nothing to feed my infant while I was out. The second time, they got the order right, but my $11 caprese sandwich barely had any mozzarella which is one of the main ingredients. At first I thought they had forgotten it altogether because it took me a minute to find any. Needless to say, I won't be going to Panera anymore. Their prices are outrageous and neither their food nor service is near worth the price point. read more

Panera Bread - Caprese sandwich with maybe two slices of mozzarella. - Salad Near Me - San Antonio, Texas

This location is awful. The tables were filthy and no employees were to be found at the cash register. The portion sizes have significantly decreased and the broccoli cheddar soup was watery as well as cold! Save yourself the hassle and just don't come here. read more

If needed this location has a drive thru. There is construction in the area at this time but don't let that deter you. This location is new and clean. It has all the usual plentiful coffee bar and special treats and their delicious tea bar. As expected my food was fresh and hot. The seasonal squash soup was good. It has a hit of sweet but not overwhelming and a nice creaminess to it. My sandwich was warm, toasted and tasty. We got served at our table and food was prepared in a reasonable amount of time. There is plenty of parking and plenty of inside seating. There is additional outside seating too. read more

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This place should really go out of business. I ordered a soup and a half sandwich, 25 minutes in the drive thru. Not only that, the worker asked me to repeat my order three separate times at the window. 25 minutes for them to assemble this piece of crap sandwich... dry and nasty. I should've asked for a refund but that would've taken them another 25 minutes to figure out. I wouldn't even feed this crap to my dog. Straight in the trash. read more

Panera Bread - Spicy Fiesta Chicken - Salad Near Me - San Antonio, Texas

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The food was good and consistent with earlier visits. The restaurant is very quiet and clean. Service, however, could be better. If Panera is going to force you to order from kiosks, then the people preparing the food should pay attention to the notes. I got my food, after asking for feta on the side, drowned in feta. When I mentioned it back at the pickup counter, the employee said the order was entered wrong. I told him to go back and read the order again. "Oh, feta on the side." was the response. No "I'm sorry" or anything like that. Teach these people about customer service and how to pay attention. This place hasn't been exactly packed on my last two visits. Maybe that is why. read more

Rudy, the manager, seems really unhappy about the existence of customers who want to order food. No worries, we won't return to inconvenience him. read more

Wish I had used restroom prior to ordering! Absolutely disgusting! Toilet paper all over on floor, toilet paper dispenser broken or atleast open and roll on floor which was filthy. Dried blood and etc. on floor. Paper towels falling out of full garbage can. Worst, the soap dispenser was empty! Guess employees don't wash hands! We used to be regulars but felt food went down hill so quit going for over a year. Decided to try again, a mistake. Tomato soup lacks flavor (used to have a nice basil flair). Chili was ok! Broccoli cheese soup not as good a original. Cheese sandwich was awful unless you like a thick slab of unmelted velveeta cheese. We had two other sandwiches that were ok. Ordered a bowl of Mac n cheese with bacon but received a cup without bacon. Service was awful, came out in bits and pieces and the pick up counter wait staff had no idea what was ordered. Won't return! read more

Wife ordered 2 TUNA salad sandwiches and received 2 chicken salad sandwiches, of course realized once home. Panama has always been overpriced and skimpy on product. I will never dine here again. Best thing on the plate was the Pickel. read more

Panera Bread - Ordered tuna salad sent home with this pathetic looking chicken salad. - Salad Near Me - San Antonio, Texas

Literally just had the window cashier throw a bag of chips at my car as I was pulling out of the drive thru. So basically, I ordered the chipotle chicken sandwich. I asked for a whole size, on baguette add bacon with a large pepsi. As I pulled away from the display screen, I could see that she had wrung me up for the meal. OK, cool. Not what I asked for but I am gonna roll with it. The universe wants me to get the meal. I can eat the side item another time. But she listed me as wanting chips. No one comes to panera for chips. Its baguette all the way. So when I queued up to the window I immediately let her know baguette, not chips please. She asked if I wanted a receipt, I said yes please. (Never got the transaction receipts, the bag had an order tag on the side. But thats not the same thing) So I sat in line, waiting long enough that the car behind me had a light honk of the horn. But I was still ok cause, panera...I love panera. She returns to the window after a while, hands me my drink...then I wait again and eventually a sealed bag of food is handed to me. I noticed the weight seemed off... so I unsealed the bag. Sure enough in the dim light of the car, I see chips. I ask her for a baguette please and she go's and brings me one. We traded off the chips for the baguette in a paper bag. I Roll my window up and place the second bag containing the baguette down. As I start to pull away, I hear and see out of the corner of my eye. The bag of chips impact my car hard and then hit the ground. I looked her in her eyes through the window and her eyes were huge. So, I didnt ask for the manager. I pulled off. I decided to let the poor person who had waited behind me the opportunity to possibly get what they ordered. And instead write this review on here for the manager to see. So I paid $23 and some change for this experience. It looks like I wont be going to this panera ever again. read more

It's Panera. They are often times spot on! They have good drink mixes, fresh sandwiches, and good soups. I am really only writing this review to address the insanity that is their portion sizes on the Mac and Cheese, seriously guys? $6.49 for the world smallest serving of a dish made from ingredients out of a box and the left overs of milk. You couldn't even fill it up to the top? read more

Panera Bread - Expensive Mac and Cheese - Salad Near Me - San Antonio, Texas

Sonia the manager with her little sidekick Sophia are so nice and problem solving and just are ready to help anyone whom is I need. read more

Panera Bread - Salad Near Me - San Antonio, Texas

Only giving 3 stars as the service was not the issue. We used to love Panera Bread. What happened to the quality?! Very little meat on the 1/2 sandwich. Horrible Mac & Cheese that came as the side & tasted like a frozen tv dinner plus left an after taste like too much liquid smoke. Small bowl of French onion soup w/ out the bread bowl and only one drink ordered & I was charged almost $30!!! Panera just lost me forever. Highway robbery even in these inflated times. No wonder the place was a ghost town at lunch time. read more

Lettuce is spoiled not fresh. How is this possible? These salads are expensive. Per customer service..."$75 dollars worth of salads, i have to figure out what to do about this." read more

Panera Bread - Lettuce is spoiled and gross. We had 5 salads delivered. None are able. - Salad Near Me - San Antonio, Texas

I was under the weather so my husband brought me some chicken noodle soup from here. Almost ten dollars for a "bowl" which was small. Not one piece of chicken, four small chunks of carrots and all broth. Absolutely ridiculous when it wouldn't hurt to notice when scooping it up that there were no ingredients but broth. read more

Service continues to be insanely slow. Ordered 4 bagels and took like 15 minutes. They continue to disappoint me.

Good food, good quality. Bathroom needs to get clean up more frequently, but overall very good Panera Bread location. read more

Panera Bread - Salad Near Me - San Antonio, Texas

This Panera has no commitment to customer service. I stopped going to the Stone Oak location entirely last time there we Oder a full turkey avocado sandwich, received a half, the pastry was anything but fresh, I just go to Subway. Less expensive,. read more

Seriously, unless you want to take the money out of your wallet and throw it in the trash, skip this place. I ordered the family meal deal because we love Panera. Not only was our order wrong, but I feel like we completely got shafted by the portion sizes. We ordered the adult portion of the turkey BLT, it didn't even have BACON! How do you mess that up?? Then upon inspection of the other sandwiches, our ham sandwich barely had any meat in it! Lastly, the caesar salad intended for a "family" was nothing but a large salad which wasn't even filled up. Because the receipt said if you are not satisfied contact a manager, I did. I was told the ham was pre-portioned. Seriously??? Is Panera THAT stingy? Then the manager said that she would replace my BLT. Thanks a lot! It wouldn't bother me so much if the prices were consistent with what you are actually getting. But I spent $36 on what i feel was worth 25 at most. I am vowing to never come back to Panera bread. They don't care about you or your order, it is ALL about the money. read more

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Salad had browned off iceberg lettuce all through it. No apple crisps as designated in the description " Fuji apple salad" & the "new recipe" onion soup was substandard. I hate to say it, but Panera is no longer my go to place for a light lunch. read more

Have been wanting to try Panera Bread for a while. Finally went by and I must say I was disappointed. My wife order a bowl of veggies and I order half a sandwich. I got some meat on a piece of sub bread about 3-4 inches plus one drink and we paid $26. Must say I walked away hungry. Stopped at Subway on the way home.First and definitely the LAST time. Sorry! read more

Get to this Panera Bread before 5 PM because by 6:30 or 7 they are out of so many things and I guess once the are out they don't cook more. Every single time I visit this location, which is the closest to my home, they are out of baguette bread for the side. They are out of half of the soups including bith of the ones advertised as New. I guess once they are done it's too much trouble to cook more. We stood in the front looking at the menu for 2 or 3 minutes while the staff ignored us and didn't even make an attempt to take our order so we assume they wanted us to order off the kiosk. Maybe they didnt want to explain why they were out of everything. read more

This is not a great location. On my last visit the staff was rude and loud with one employee acting like he was on something. As I watched one of the employee preparing my drive thru order I didn't trust wether or not he didn't spit on sandwich while the others laughter. I asked for refund and drove off. We pay too much money for their food to not trust it being prepared and get rude service. read more

Three issues - lack of customer service from Luis, portion size of the Maple Back Wrap and empty Hazelnut coffee pot (which also happened on last visit). Luis has been at the counter both times I have visited this location. There is no warmth or appreciation for the customer at all from him - he acts like a robot. No engagement....just mater of fact in taking the order and slamming the paper cup on the glass counter (that is a joke between my friend and I as he does that to all customers). No welcome greeting, no thank you, no wishing you to enjoy your meal. Maple Bacon Wrap - a 1/2 piece of wrap, basically a 1/2 egg, no cheese and what equaled 1 thin strip of bacon. I normally visit another Panera and the wrap is much better in appearance and more ingredients. I took back to the window and the cook verified that it was made correctly. While taking the picture of it back at my table, the manager (Ken) came over and tried to make it right by offering me another sandwich or to remake this one. I declined as we all know what can happen in a kitchen when you send food back. Since I paid using a reward, Ken stated that he could not issue a refund. He did call another manager and said that he could get all my information and they would try to get the reward put back on my account. Ken did a great job in trying to resolve the issue but I was just so turned off by the overall experience (lack of customer service from Luis and inadequate wrap) that I was 'done'. Hazelnut Coffee - On both visits, the Hazelnut coffee pot was empty when we tried to fill out cups after placing our order. On the first visit, we notified Luis who said he would replace; it took about 25 minutes. Today, we again told Luis that it was empty and he said he would replace. This time we stood there and waited hoping it would encourage him to get it done quickly. Luis continued to cut bread so after a few minutes, I went to the food window to get someone else to replace the coffee. The young lady said that she would tell Luis and I told her we had already told him and he was too busy cutting bread. She told him anyway and then he told me that it would be 8 minutes (in sort of a snarky voice). It eventually did come out. Will I visit Panera in the future? Of course....but maybe just not this location. read more

Panera Bread - Maple Bacon Breakfast Wrap - Salad Near Me - San Antonio, Texas