The Manager name Jon is in there almost every single morning. Seemingly running around, trying to do everything. Doesn't seem like you have a lot of employees in the early morning. I applaud his efforts for trying to keep things together when you are clearly not fully staffed, but I still have a great experience every time he is in the building!!!!! read more

I stop at this Panera quite frequently because of the Tesla superchargers! Every time, this location has been clean and has friendly staff. One time, I managed to leave my Fanny pack in the restroom and didn't realize until much later in the day. I was able to call them to make sure it was there and pick it up next day with all the contents still intact. Truly stand out staff here! Most recently, I stopped in for a charge and dinner! I was pleasantly surprised by the Mediterranean grain bowl. The side baguette was also SUPER fresh! This location was quite busy - even Sunday close to closing - so maybe that helps too! I'll continue to stop in here for sure. read more

Panera Bread - Mediterranean Grain Bowl with extra chicken - Sandwiches Near Me - St Joseph, Michigan

The staff here are on point and the restaurant is always kept up with in regard to cleanliness, but I have found their food just isn't what it used to be. My favorite sandwich hasn't been on the menu in about five years, the broccoli cheddar tastes more like cream of broccoli, and the soda options have always been limited (as well as being on the expensive side to be honest). When I do come here I tend to just stick to the turkey sandwich with the tomato removed, which is honestly over priced for what it is, or the Asiago bagel with cream cheese. The bagel is one of the few things I've gotten from here since I was young and hasn't changed or been removed from the menu. My parents would often buy bagels from here when family came to visit and the Asiago bagel was always my favorite, but I have a different place I tend to go to for bagels, so I don't end up coming here for bagels often anymore. Overall, this location is a good one, but there are better places to get soup, a sandwich, or a bagel in town. read more

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I ordered the cranberry chicken salad. It was inedible(though I choked down half bc I paid too much to waste entire sandwich). The bread was the sams but the chicken salad was awful. At first I thought they mixed up and gave me tuna salad. Chicken was awful quality. Sad for me bc I used to love their food. Not going back to Panera. read more

I waited 12 minutes to get a bagel toasted and it wasn't busy. It used to be the place I would always stoop but I won't anymore

Nearly 15 minutes for a lemonade and ice water. Only two cars were in front of me. In fact, never got the drinks. Had to get out of line and move on with my day. This location is usually slow from the afternoon on, but this was too much this time. read more

Dirty tables, the bathrooms are filthy, broken toilets, broken light switch and broken towel dispensers. My hubs ordered a soup in a bread bowl and received a regular ceramic bowl. He went up to mention this to them and they looked annoyed at him and said "that's what you ordered.". We all heard him say "bread" bowl. No apology, no "hey let us give you a bread bowl". Nothing. I wouldn't recommend this dump. It'll be closed soon I'm sure. read more

This is without a doubt the most gross Panera - if not fast food place I've ever been in ! the staff is incompetent: they don't man the register when you walk in ; they don't bus the tables ; they don't say thank you or please they ignore you. When was was the last time anyone cleaned a bathroom replaced toilet paper replaced paper towels . It's disgusting... they should fire everyone and start all over The only reason to go to this place is if you have no other choices I cannot believe that Panera administration lets this place exist. Don't you guys do any training don't you guys have any managers disgusting. read more

Panera Bread - This is one of 10!!!! tables that have not been cleaned in an hour . This place is gross! - Sandwiches Near Me - St Joseph, Michigan

My wife and I were in St. Joe's for a mini vacation for the last several days. As we're both big fans of Panera, this was one of the places we decided to seek out. What struck me was that this location had a drive-thru, which I had not seen at the locations in Illinois I normally go to. Anyhow, the drive-thru system was pretty flawless. We ordered on the mobile app, and as the place is 10 minutes from hotel, we were surprised at how accurate the order was, and more importantly, that it was READY when we got there! This is significant for us because at the one I normally to go in Oak Lawn, IL, no matter what, orders are never ready on time when you use the app. Anyhow, food was good, no complaints, and no complaints about service, either. My only complaint about Panera as a whole is that I think the food is overpriced, but at the very least, the food is pretty good, and at least at this location, the service was excellent with friendly employees. As I will be in St. Joe's several more times this summer, I will definitely make this Panera our go-to when we are in the area. Food.....................................................A+ Ambiance............................................N/A (did not go inside) Price.....................................................C Customer Service...............................A read more

Three (3) issues with this place that made me decide I'll not try again. 1) I approached the counter several months ago and stood for a while waiting. Finally an employee approaches and said I needed to go to the kiosk . I wanted a bakery item. I left. 2) I've gone thru the drive up too many times to count (my bad) for a coffee and never ever was it hot. The creamer must be kept on ice! I don't have time to go back thru or walk in so they could heat it!? 3) I recently visited and received two sandwiches instead of a half sandwich and salad as ordered. The cashier has a hearing deficit. My mother received and was charged for a bowl of soup instead of the cup she ordered. We didn't realize until the order was complete. It's just not worth the hassle of correcting these things all of the time. Lunch should be easier. Checking out of lunch at Panera! read more

French dip with French Onion is delicious! It was hot and the bread had just the right amount of crisp. I'll be ordering that again!

White Cheddar Broccoli soup is quite delicious. Mainly I prefer your coffee menu. ...---Will be there this morning or afternoon! I'm not yet sure what time! My transportation is very unreliable. read more

It's no wonder this Panera has such bad reviews. I just ordered a Med Veggie sandwich with broccoli cheese soup to go, I was given some other veggie sandwich, the wrong soup and no spoon. Even the receipt on the bag is correct but not the food inside. Pathetic. read more

Panera Bread - Right receipt, wrong food. - Sandwiches Near Me - St Joseph, Michigan

They must be really understaffed. I ordered a coffee and 25 mins later I'm still waiting. Maybe I'll still be here In 25 years. I just got my coffee. It was wrong. Everything is wrong. I hate to be that Karen but I won't be back. read more

Great place but short staffed. Out of condiments...most of my visits to this restaurant have been positive, but the last drive-thru experience was less than desirable. read more

Was a little worried since I noticed (after we stopped) that this place had less than glowing reviews; pleasantly surprised that though the place was PACKED our food was delivered to our table in in less than 10 minutes. Had the pick-two: Green Goddess Cobb and Mac n' cheese--food tasted ok, though the Mac n' cheese needed more cooking time. Staff was courteous. Took away stars because this Panera needs a thorough cleaning--art work on the wall had food smudges and smears; tables not in use needed cleaning; bathrooms needed cleaning. read more

Panera Bread - Sandwiches Near Me - St Joseph, Michigan

Let's be honest--panera is just glorified hospital food. But it was local to my work so I'd stop there... however, the last year has been so awful I don't know why I gave them any type of business. First of all, you never know if the drive thru is open or not. It's not consistent. If you go inside, the staff rather just talk to each other than talk to you. Second, the place is in shambles--such a mess. Third, the people who work there absolutely hate it. The worst attitudes and customer service. During one of my trips here, I told the cashier I have Panera rewards or whatever and she asked for my number. After four attempts she then tells me she can't hear me. I pull up to the window and I tried to give my number to the girl and she said it was too late. Honestly--go anywhere else but here!! It's HORRIBLE SERVICE and mediocre food. Just avoid St. Joe Panera. You're better off going to Martin's or Sandra Kay's bakery. read more

Worsts Panera Bread I've ever been to. Stuff is too slow and incompetent. No one is showing willingness to serve better.

Wow what a dive. You can definitely tell Panera has been taken over by VCs. Toilet is overflowing in men's room. None of the tables are bussed. Huge line at cash register. Not ever again. Panera used to be a good restaurant. Terrible waste. read more

Nice place to stop by for quick bite!! Everything about Panera is great and the food is good . We stopped by on our road trip and we enjoyed our break with some fresh food , smoothies and coffees!!! Panera will never disappoint you!! read more

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30 minutes for 5 hot chocolates. No greetings or thank you's. Tables were uncleared and a mess. Just disappointing.

This is the second time Panera gave me the wrong order. The sandwich they gave me is inedible. I don't even know the ingredients. read more

Panera Bread - I have no idea what is in this sandwich but it is not the Roasted Turkey & Avocado BLT that I ordered. - Sandwiches Near Me - St Joseph, Michigan

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The food is ok but the staff needs to be replaced. They are usually polite but cannot seem to get orders right. For some reason this place can never remember drinks. The last time someone went to pick up a group order and something was missing. I called and they said they cannot do refunds over the phone but they can send me a coupon. Ok fine. It never came in the mail, big surprise. I let corporate know and while someone did call me, still no coupon on the mail, which is all I said I wanted. They clearly never intended to send it. Incompetent staff. read more

Awful experience! Salads were not made correctly after two attempts. Mac and cheese was cold as if it was not heated at all. The staff was extremely rude and unprofessional. The manager attempted to point blame on employees instead offering to remake the order herself. I wouldn't recommend this location read more

Ordered from the app way in advance. Food was bland, coffee pots either empty or cold. Garbage cans in the dining area and restroom overflowing and windows are filthy. Said my order was ready and waiting. Stood there for a few waiting to see it get set on the counter. Finally asked the cashier because the peeps behind the window prepping the food avoid any eye contact with the customers. Cashier took care of me. read more

I experienced the worst customer service to date. The lack of professionalism and rudeness by the staff made for a very bad experience.

This is the worst Panera that I ever experienced. There were 5-6 employees behind the counter to prepare the order. They were all yapping and very slow to prepare the food. It was almost 9pm. And there were still more than 10 orders on the screen. Our online order said it would be ready at 8:32pm, and it was ready at 8:55pm. We saw people had to cancel their order because they were so mad about the waiting time! read more

The place was a mess. The furnishings look tired and worn and the whole place needs a deep clean. The men's bathroom was disgusting. The staff did not seem pleased. The mixed greens in my salad were past their prime. Lots of brown spots on the lettuce. Definitely not fresh and the bowl it was served in was not clean. This store hurts Panera's brand. I will not return to this location. read more

It took us 40 minutes to get our food. Plus they are letting people bring their dogs into the restaurant?! Disgusting.

I had no trouble parking the RV In the parking lot, and getting a cuppa coffee. In fact she gave it to me for free. Musta looked like a poor boy with hidden talents. read more

Did you expect a healthy meal in this food desert? Think again. This Panera is the only healthy option for miles. But if you choose to eat here, they will screw up your order, throw some attitude your way, and make sure you wait in line for an uncomfortably long time. Could be the worst Panera location in the franchise. The workers clearly wish they could be at home cutting welfare checks vs working at this location. They simply don't care. Note- you'll have a similar experience eating anywhere in Berrien County. Is it the two neighboring nuke plants that have irradiated the area of actual healthy good food. read more

The employees were very nice and helpful but the food was terrible! We will NEVER go back there again. The sandwich was all bread and very little else. I didn't even finish it because it tasted so bad. All I can hope for now is that it won't make me go running for the bathroom. read more

My wife's sandwich was a total mess she has ordered it a few times before. She did not finish it. I did not like the menu online with no prices. Some tables needed better cleaning read more

OMG where to start. I'm convinced the only reason this place hangs on is its proximity to the unaware coming in from I-94. So understaffed the departing cashier directed customers to the kiosks. My wife ordered a salad, and shortly thereafter a cook bellowed they were out of lettuce and would switch to otherwise unidentified "greens." Tables were unclean. People waiting on orders milled around lost, not knowing where to wait. Posting one star because there's no option for zero stars. Strongly recommend you go elsewhere. read more

Came in early on a Saturday morning on our way to Ann Arbor from Chicago. The counter service personnel were very friendly and helpful, especially given the early hour. Hubby got to talking with the girl at the counter and she highly recommended the egg, cheese, bacon and tomato sandwich. Hubby wanted the souffle so he convinced me to order the egg sandwich thing. (I really wanted the pecan braid.) It was better than expected except that I really don't like warm tomato slices. So I just purged them from my sandwich and it was tasty. Love the coffee here. They always have nice fresh hazelnut coffee, my second favorite flavor. We filled up our cup and were able to pour it into our travel mug so we had good warm coffee for the road! read more

I cannot explain to you how poor of a service we just had at this Panera. We were ignored, given attitude by not only the workers but the manager as well. When we received our bowls they were basically empty. We understand that the place closed soon but if you are open until the time you say you're open to, you shouldn't be putting things away until your last costumer. We are nurses and we don't get to leave or our jobs early or close down early. It was so disrespectful and after talking to the manager she said there was nothing she could do and what we told her wasn't true. I DO NOT RECOMMEND this location. The owner should be so disappointed on whom they chose to manage their Panera. read more

Panera Bread - Sandwiches Near Me - St Joseph, Michigan

I ordered the Strawberry Poppyseed Chicken salad to go. Upon getting home I saw that there was no chicken on the salad. I called the store and was told, by the manager, that it could be ordered either with or without chicken. I said, "so I paid $13 for a salad with just greens and fruit, no chicken?" He said that if it said chicken on the receipt -- which it did-- that there should have been chicken in the salad. And that was it. No offer to make it right or give me a credit. Not happy. read more

First of all: the steak sandwich that I wanted was not available at 5:00 p.m. Second: the prices are outrageous. Third: the portions were so much smaller than before. And last, but not least, there were no lemons to put in the water and the dining are that I wanted to eat at was blocked off. Never going back!! read more

I enjoyed my meal at this Panera Bread. The broccoli cheddar soup was delicious and the bread was very yummy. The water here is normal. Price is not okay. Overall, the experience was positive. read more

Staff was extremely rude and unhelpful. Clearly did not care at all about their customers. I ordered a salad at the drive through and was not given dressing or a fork. Pulled back to the window and two employees came out and scolded me for not pulling through again and waiting behind several ordering cars even though there were no cars at the pay window. I told them all I needed was my dressing and a fork that they had forgotten to give me first time around. No apologies and stormed off back into the building. Finally was given my dressing but had to prompt for fork for a third time. The girl at the window was clearly annoyed with me but the feeling was mutual. Food was good but staff was terrible. Worst Panera I've ever been to. read more