Guys I just came to get a bagel and the manager was serving his name is Michael and he was the nicest guy ever!

This location can be hit or miss. The parking lot is frustrating and cramped. This location has kiosks or can order at the counter. You can use gift cards or credit card at the kiosk making it very convenient. There is a decent amount of seating. Bathrooms are clean. read more

Bready sandwiches with no meat! The black bean soup had very little beans mostly watery! Wasn't worth the price. Service seemed to be ok. Ambiance was decent. Will not be back anytime soon. read more

Panera Bread - 2025 Dec prices - Sandwiches Near Me - Willowbrook, Illinois

The service at the pick up orders is terrible but what do you expect? The black lady that runs the counter is very rude and unfriendly never smiles even if you say hi she doesn't say anything back! She acts like you are just bothering her! Don't do that job if you're not happy with it! And if she's supposed to be the manager hire better looking and friendlier people! The only person I like at that counter is that manager maybe he's a general manager ..that's it! Hire better people! And they're always moving so slow, but the customer service needs to change! I get it that it gets stressful at times but just saying hire better people. I work in customer service so I know they could do better. read more

We have been coming to this Panera for years. I have never seen a harder working manager than Michael. He is always greeting guests, sweeping, preparing orders, refilling coffees, and setting a great example for his staff. This is what I would consider to be a pretty safe Panera. Safe because you know what to expect, good service and a smile from the staff as well as consistent food. Thank you, Michael and your team for all the great memories. We look forward to coming back again soon. read more

Whatever this is was in my cinnamon crunch bagel Luckily I found it early on and was able to throw the rest of it away. read more

Panera Bread - Sandwiches Near Me - Willowbrook, Illinois

wish I could give this place negative stars. I ordered the Spicy Fiesta Chicken Sandwich, expecting something good, but what I got was raw, undercooked chicken that was visibly pink and unsafe. Serving raw chicken isn't just gross; it's a major health risk. For a big name like Panera, this level of carelessness is shocking. They need to step up their food safety standards--this shouldn't happen to anyone read more

Panera Bread - raw undercooked chicken - Sandwiches Near Me - Willowbrook, Illinois

See all

The food are good the service so good also all sandwiches with the sour all kinds so delicious read more

Panera Bread - Area desert - Sandwiches Near Me - Willowbrook, Illinois

This restaurant very rarely disappoints. All the food is delicious. The actual restaurant itself has a very cozy vibe. If you haven't eaten here yet, you should really try it. My personal favorite is the broccoli cheddar soup. read more

Needed a quick bite to eat and I had a taste for soup. This Starbucks is located in next door to a Starbucks. How cool is that. There was plenty of seating at Panera. Tables were clean and there were seats available. I ordered and didn't have to wait for long to get my order. Service was great. It was fast and the cashier was very nice. This will be a location that I visit when I'm in the area. read more

Panera Bread - a variety of baked goods on display - Sandwiches Near Me - Willowbrook, Illinois

See all

This is hard to write, love this store and the staff, been a customer for almost 20 years and know some of the staff just as long, they are friendly, helpful, courteous and consistently fun to be around. Unfortunately they have a new hire with a consistently bad attitude and he unfortunately is front and center with customer interaction. The hospitality/service industry requires a small level of customer care that seems to gotten lost in this young man's scope, maybe a gentle reminder would help? read more

I went here because I had a friend mention to me she liked Panera more than corner bakery, so after years of not having Panera, I went back. I couldn't decide between the tuna sandwich and the veggie sandwich so I ordered half and half. Both sandwiches were ok to me but I was not overly impressed by either. I like the environment of Panera and the customer service is usually great but I can't say that I would rush back to Panera for a tuna or veggie sandwich. If I do go back I would try some other things on the menu but neither of those sandwiches did it for me. read more

Panera Bread - Half tuna - Sandwiches Near Me - Willowbrook, Illinois

See all

1 Star because there is no zero-star option. Experienced a week-long debilitating illness shortly after eating the Fireside Chili here on 10/8/25. Duly reported to Health Department & to PB corporate. PB corporate communication was limited to the Customer Care chat, until I got frustrated & escalated my 'heads-up/ FYI to protect the public' to a formal demand. Claims rep then reached out & demanded that I cease contacting corporate, & that I personally locate and send them the HD report as well as repeat everything I had already told the HD inspector on a claim form. When I refused to do their work for free, Claims said they could not proceed with my file, & I have not heard from corporate since. I never got so much as an actual corporate rep reaching out to me or was even refunded for the meal. I have recently requested to close my Rewards account. Just an awful experience all around after years of loyal patronage of Panera & in particular of this cafe location; cannot in good faith recommend given my experience. read more

I was actually impressed. This was my first time ever at Panera's. I got a Chicken,Avocado,Egg and added Bacon. Wow. This was tasty and filling. For about $8. Not a bad deal. I think it had garlic aeolian dressing and some kinda red spicy peppers on it. All on a toasted buttered sub roll. Not sure what kind of bread but it helped make the sandwich so much better. I'm a fan. Can't wait to try a lunch sandwich. read more

Panera pricing continues to climb beyond reason, while the service and food quality declines. The salad I received was meager and sad, nowhere near the money they charge. read more

I placed an order through the app for asap curbside pickup. The signs state clearly to just stay in your car and do nothing...they will be out. It wasn't busy. I waited...and waited until I finally had to call. Someone came out shortly after I called but barely apologized. No butter for the bread. No extra dressing on the side. And...I was then late for work. read more

Steak sandwich that I ordered had less than half the steak as the last time I ordered it. Called to try to let the manager know and nobody picked up. read more

We ordered, then found out there we had to wait 25-30 min for our order because it was so backed up. Being on a time crunch, that was really bad. In addition, all the tables were dirty - didn't seem like they had enough people working to run the atore read more

Absolute GARBAGE. If I could rate it less stars, I definitely would. Trying to get some soup and sandwiches for the kids, I figured the easiest thing to do, would be going to Panera. The fact that I had ZERO desire to cook, even the simplest of things, like a grilled cheese, was not in the cards tonight. So, we dropped $35.00 on warm soup, stale breads, and a grilled cheese that was a f*cking Half-assed cheese sandwich. So, here's a pic of their gourmet grilled cheese, that I threw away. I ended up making my son a better friggen grilled cheese. Thanks for nothing. I'll never spend a penny at this place again. read more

Panera Bread - Panera's Gourmet Grilled Cheese......more like a dry prison cheese sandwich. - Sandwiches Near Me - Willowbrook, Illinois

This Panera is somewhat of a hot mess. I just moved here, but I'm a long time Panera eater. Especially during the pandemic, I was eating Panera twice a week sometimes. I used to go to the Addison location. I've been here about a month and every time we come here, they make some mistake, whether it's in our order or in the food. The curbside pickup takes longer than normal. I hope management can look into this. In the meantime, I'll be going to Oak Brook from now on. read more

Took way too long to order, they had no bagels left, barely any pastries and the mango smoothie I got was just mango purée and two small scoops of Greek yogurt for $6+ and my kids did not even drink it. Complete waste of time. Please bake more items! I have never seen an more empty Panera. read more

Ugh, food was just awful!!! Clearly the menu pictures are for illustration only in this location. Nothing looks appetizing once you get it, greasy and dirty packaging, finger prints all over, no toppings on chicken sandwich, it was just HORRIBLE! McDonald's would be a treat compare to this meal! read more

I've seen a large variety of different reviews on this location. I am honest to say that my service has been quite dependable and extremely thorough for every order I've had as a regular here. There seems to be a steady flow of tasty, hot food even during the busy lunches I've seen at this Kingery Highway restaurant. Soups always hot, bread bowls are tasty, and there's usually a few cashiers that will walk up to the register upon seeing people along with a friendly and very present manager, Mike. Pleasant patio and ambiance, will definitely be back! Thanks read more

If I can leave 0 stars I would. The Manager Michael made my family & I feel so uncomfortable he was very rude

We visit Panera a lot, though not this particular location. We stopped here when we had a narrow window of time (40 minutes) between kids activities. Our group consisted of 5 separate parties of one or two, 3 groups used the kiosk while 2 waited to use the register because they had an allergy order. After being ignored at the register for 10 minutes one person spoke up and an employee came over to take there order, but snipped first, "you know it's going to be 30 minutes before your foods ready right?" Of course, no one mentioned this to any of the rest of us so we all had already made orders.. Panera is supposed to be fast and healthy, a typically with good service. This location failed on all accounts. read more

The soups are great, we had clamchowder and vegetables, sandwiches were great too. The strangest thing was this was a rapid pickup and when I got there, it was missing from the rapid pickup spot. Someone grabbed it. I got to wait until they made up my order again. Polite and accommodating, but strange that someone stole the order. read more

Panera Bread - Rapid pickup. - Sandwiches Near Me - Willowbrook, Illinois

This place sucks. After standing in line with several other people at this location, we were notified by employee that the ordering counter was closed, and our orders should be processed by ourselves at the kiosk. Of course we walked out and will never go back to this place again. Pass up this location try a different one if you don't want to get completely pissed off. read more

Good food and service but we were here tonight, tried to eat on the outside patio, and were driven inside by the insane amount of ants on the patio, climbing up our legs, onto our table, and food. Lots of little food pieces on the patio that they were eating. They were all over, not just by our particular table. That needs to be dealt with pronto! read more

new management, premises and restrooms much cleaner and more 1st class than ever before. hard working, friendly order takers and cook staff. first class all the way....what a difference the new manager has made...we had almost given up going there. read more

Do not get the new Asian chicken salad!!! Weird taste, hardly any chicken and poor quality chicken at that!!! Dressing tastes strange!! Would of taken it back but I carried out read more

We came into the restaurant and were informed that it was a 20 minute wait to place an order. So we went to the kiosk and placed our order and then it was another 20 minutes before we received our order and there were already people in front of us waiting for at least 10 to 15 minutes. The state of the restaurant was horribly dirty, no bus people seen cleaning. Every time we come here it is a horrible atmosphere and has horrible service. read more

$14+ meal and bread looks small and 1/2 eaten and bowl of soup looks like a cup's worth in a bowl. This is why I come less and less, value just isn't there. Grocery store nearby serves hot meals for way less, and high quality. read more

Panera Bread - Sandwiches Near Me - Willowbrook, Illinois

It's hared to believe this is location is allowed to keep the Panera name. Incredibly slow service and screwed up order. The manager pretty much lied to me and said my order was being taken care of "by three people." But Uber Eats had indicated me 10 minutes earlier that the order was complete - where it got that info (from the store??) - not at all the case. And even with "3 people" working on my order, it still took another 10 minutes for them to complete the order. Not that they gave me anything like what I ordered in the way of bagels. I ended up without what I wanted and some bagels I definitely did not want. A call to the store to resolve the mixup? No dice. No one actually answers. You get a phone tree, sit on hold briefly and then it disconnects. Please, please avoid this store. You have so many other good options in the area. read more

I was shorted 4 bags of chips and 1/2 Sandwich (part of take 2 combination). When I called the location they took a long time to answer and I had to work my way though an automated switchboard. When my call was answered I explained that items were missing from my delivery order and I was told that I would have to speak to a manger "to see if I would QUALIFY for a refund." WTF? After a long time on hold, I had to explain to the manager that my order was incomplete. After he decided I qualified for a refund, I was given two options: (1) go to the store to get the refund or (2) they would mail a gift certificate to be used another time. I ordered delivery because I didn't want to go to the store so I opted for the gift certificate. We'll see if I ever get one.... It must happen a lot because it all sounded scripted. At least there was an apology in the script. read more

Horrible, horrible horrible!! The customer service is horrible and the orders are never correct that is if the website even submits the order not to mention the wait time and try to get someone to answer the phone. Jimmy Johns it is from now on. read more

Panera isn't my choice for a lunch out, I'd much rather go to a corner bakery... but when your guy has a gift card, you don't turn down free food! They continually update their menu, and I tried there new(er) Mediterranean kale/quinoa salad and a half tuna salad as part of their 'you pick two' deal. The half salad for this meal was enormous!! I enjoyed it much more than anticipated too. It had quality ingredients. The tuna salad sandwich was a-ok too, with a generous portion of the salad on a wheat bread. I was very satisfied with the meal overall. This site is pretty busy at all times, and it showed with the cleanliness of some of the open tables. The food still comes out pretty quickly, though so I would come back again in a lunch pinch! read more

Panera Bread - Mediterranean quinoa salad half and half tuna salad sandwich. - Sandwiches Near Me - Willowbrook, Illinois

Surprised this place has such bad reviews. My trip was pleasant and service was fast and my order was right - I love Panera's salads !! read more

Panera Bread - Fresh avocados and a generous serving of chicken breast - I was pleased - Sandwiches Near Me - Willowbrook, Illinois

Very very bad customer service, especially on the morning perhaps they do not sleep well. there were no coffee at the bar and when we ask them to refill it they asked my friend to leave the shop with very rude way. read more

Every so often I get lulled into thinking that a bowl of soup or something from Panera would be good because everything looks nice online especially when searching for some "comfort" food. I always forget how mediocre the food actually is. I don't know if it is this specific Panera, or Panera in general, as it is the only one I've ever ordered from. Today I got a strawberry-banana smoothie, broc mac n'cheese, and the new Thai soup. As far as smoothies go it gets 2.5 stars. It was on the thin side and as tasted more of yogurt than fruit. It was okay but nothing outstanding. Mac n' cheese was not good. I don't think it's possible to overcook macaroni any more than they did this pasta without turning it into actual wallpaper pastel It reminded me of baby food, LOL. It was also pretty flavorless. Only good thing was it was hot. 1 star. (If you want good fast food mac n cheese that isn't overcooked and has flavor go to Chick-Fil-A). The Thai soup was okay. It had a nice level of spice to it (not too spicy but nice and warming), but kind of an unidentifable flavor? Sort of like Thai soup but without having that "oh my gosh this is delicious" flavor. Soup gets 3 stars. The bread that came with the soup was actually the best thing I got ha ha. I have to remember not to do delivery from here. I don't mind paying a lot for smoothies and mac n' cheese etc. if it's good, but the prices are way too high for mediocre food. read more

I eat a Panera quite often, but was disappointed here. Their drink machine did not work, and they were out of a couple soups.