I'm not usually the biggest fan of Papa John's, but after what happened on New Year's Eve, this location has earned my loyalty. We placed our order at 10:21 p.m. and later received a call from the manager explaining that no delivery driver had shown up. He asked if we wanted to cancel, and we agreed but then he said he'd try to make it work. Not only did he find a way, he personally delivered our pizza himself right at midnight! What a perfect way to ring in 2026. It's people like him who truly deserve recognition. read more

anytime online orders take forever.. hirring ALL positons apply inside like (I'm sure the foods good.) read more

Papa Johns Pizza - a misspelled sign - Pizza Near Me - Spring Branch, Texas

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Ordering process online was easy, that's why it gets two stars instead of one. Order time was 75- 85 minutes. It was a Sunday night at 6:30 so I didn't mind waiting. We order a New York style crust with pepperoni and an order of cheese bread. When I opened up the box, I immediately noticed that my food looks cool. Not even luke warm. And I was right. Also, my cheese sticks were only halfway covered with cheese (see picture) ALSO, my pizza was missing the pepperoni. I called the store and spoke with a manager. He voided my order but didn't seem very happy. I sent him picturess and he agreed that the food should have never left the restaurant. I enjoy papa johns but this experience sucked. read more

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Like other people on here. Received my order after an hour and a half. I give a little more grace to these places. I worked for Papa John's a couple different times. They messed up my order and left off some of my sauces. When I called and talked to the manager, he said there isn't a driver in the area. Said that he could remove the charge . Obviously I had no other choice. And then he hung up on me. read more

Great meaty pizza and vegan pasta . Great delivery. Always on time.the medium pizza I ordered was great . I forgot wings or bread sticks.

Out here, we have a choice of Dominos, Papa Johns, and Pizza Hut. We have not been happy with inconsistency where we've been buying, so we decided to try something else. So Papa Johns was up next. We ordered the food over the computer and it was a little easier than our regular place. Food was to be ready in 15-20 minutes, so I headed out. Upon arrival, I was met by some friendly help. They said the pizza was already ready for pickup. I checked it, and the order was right, but the Canadian bacon looked weird. Oh well. I got home with the pizza and cheese bread, and we dug in. I started with some cheese bread, and it was really good. However, they did skimp on the cheese. Then I tried the pizza. It was short on both hamburger and Canadian bacon. The taste was not was I was looking for either. Will I return? Choices are limited out here. I will really have to consider the last option before making my final decision. read more

I ordered 1 pizza. It'll take 1/5hrs. Low staff , behind. I totally understand. I called to cancel my order. The man answers and said "WE ARE BACKED UP" And hung up the phone. Like uhhhh, I was trying to cancel an order an help y'all out, but ookkaayyy. I've ordered here a few times the hospitality isn't the greatest. But good pizza over all read more

The quality of the pizza at this location has sadly been in degrade for sometime now. The last few times I have bought pizza here I make sure to "pay cash" and I walk in telling myself if the pizza doesn't look good I'm leaving it and not coming back. However I end up buy it anyway because I feel bad. 100% of my last 6-7 orders have had at least two problems off this list. No cooked all the way, skimpy cheese (can see red), skimpy sauces, skimpy toppings not spread out evenly, bad cuts, large flaws in the crush circle. The pizza was clearly ready way before my pickup time. I have even started ordering with the app in the parking lot and just waiting for it. I started going to Pizza hit across the street, while their fairly greasy, it's made right. I'm basically not going back to my local papa johns until I see their reviews up to 4/5. read more

Papa Johns Pizza - Pizza - Pizza Near Me - Spring Branch, Texas

30 min, 25 seconds on hold!! And it was actually longer,.... that just when I took the screen shot, just before "brian" the manager came back on the line just to hang up on me! The only reason I gave it 2 stars is because this papa John's usually has great pizza and even better customer service, but lately has been on a downward spiral. C'mon ....get it together please! Being rude is a cop out to stress that you usually handle more professionally. The pizza was terrible, all the toppings were in the 4-5 inches in the center of the pizza....rookie move for sure. read more

Papa Johns Pizza - Time on hold!'n - Pizza Near Me - Spring Branch, Texas

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Tonight we are throwing a large Halloween party. Earlier in the day I placed my order in person. While we were still setting up the doorbell rang and the pizza had arrived one hour early. Needless to say I was quite upset. But the delivery driver did the right thing and contacted the manager. They took the pizzas back remade them and delivered them perfectly on time read more

The employees were so good I downloaded this app to give them 5 stars great customer service

I came to this location right after the Feb 2021 weather event that effected so many people and families. I over heard a call they received from a customer they helped during the worst of the weather. During the inclement weather, they got a call from a son who was calling on behalf of their elderly parents who live in Bulverde. The son pleaded that they deliver a pizza to his parents who had no power or water. Even though this location was only serving carry outs this day, they made the decision to deliver the food to his parents. The employees described the joy and relief on the elderly fathers face when he opened the door to see the hot food at his door step. This is what community is all about!! Hats off to the employees at this location for helping those in need read more

The pizza is good but waiting two hours for a cheese pizza and breadsticks for a 2 and 4 year old is ridiculous.

Ordered pizza for delivery at 7:15pm, states will arrive at 8:25pm it is now 8:47pm. I called and manager asks driver and driver says 20 more minutes. No apology from the manager, just states we are busy. Communication is key. Let me know you can't have my order out until after 9 pm so that I won't order if I need it sooner. SMH. Now in a bind having to feed the family at 8:48pm. Definitely not ordering from here again. read more

Never use this Papa Johns. I waited 2 hours at home and then when I showed up to pick it up after they said I could to save time, they hadn't started making my pizza! store couldn't even call me to tell me the order would take (much) longer than expected. If I could give it negative 100 stars I would. read more

During the week the pizza is pretty good. But every time we order over the weekend it's bad. The crust is never fully cooked so you're eating a thin sheet of warm dough in the middle of the pizza. I'm guessing they speed up the cooking process over the weekend to get through all the orders. Night and day different in the middle of the week. We now try to avoid pizza here on Friday or Saturday nights. read more

Probably one of the worst pizzas I've ever eaten. Papa John's prides itself on better ingredients better pizza.....this was not the case on the pepperoni mushroom and green pepper pizza I had delivered.... the veggies were stale and the sauce was almost inedible. First and last for me with papa John's Pizza read more

Ordered a contactless delivery and left a good tip previous to the driver showing up. A punk kid with no mask shows up standing at the door ringing the doorbell over and over and refuses to leave the pizza at the door. Why offer a service when you can't provide it? Poor management! If you want a contactless delivery call Dominos!!!! read more

This papa Johnson has had some low point in the past, but I dii on t know if the management changed or what, but recently (maybe since 11/21) it's been top notch, fast and well put together pizzas, friendly staff too! The prices did go up a buck or so recently (02/22) but so did everything else. Left go Brandon. read more

I ordered a small onion and bell pepper pizza with extra cheese......I asked that the crust not be so brown...it was delivered hot and perfectly brown. It was delicious!!! Thank you Papa John's!!!! read more

Lazy Staff waited an hour cancle my order on uber eats. Always have trouble with this locations management, done here.

While ordering over the phone, the call taker coughed directly into the phone making me cringe. Got there, paid, and waited. While sitting, I began to notice how filthy the place is. Flies everywhere. Toilet paper on the floor outside the restroom. I'll never go to this franchise ever again. PS: pizza was bad, too. Oh, yeah - the girl who rang up my order had a nose piercing that was infected as evidenced by her swollen, red nostril. So gross. read more

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We got completely raw pizza delivered couldn't eat it. Spent 15 min on hold to get a manager on the phone. Got credit for the 1 pizza but will never use it because I don't want food poisoning. read more

This mans tim his name was Timothy uptown a skinny man but this mans a straight blessing we need more men like him

Our pizza was $40 my daughter goes to the door because I am sick gives him 50 and he keeps the change I will not recommend this place there is plenty of of sucky pizza places in Spring Branch this will be one I will not ever order from again take advantage of a child that is 14 years old. read more

The pizza at the place is pretty good. It is at an ideal location near the grocery store. With four pizza chains out here, you wonder why they opened up a fifth one but it is probably at least second of pizza places around here. There is a bunch of guys who work there, but they are not well trained, but the service is at a good speed and the pizza says it all. read more

I went to pick up 2 pizzas then drove home. They were doughy and not cooked all the way. It was disgusting because I ate some of it thinking it was the cheese, but instead it was raw dough. I called them. The teen on the phone told me that the manager, Brian, said that they would not deliver us fully cooked pizzas. Obviously, I'm was not going to drive to a store after eating raw pizza dough. So no dinner tonight and no refund or delivery to fix the error. read more