just ate at Papa Saverio's in Richmond and asked for my mayo on the side of my burger so I can reheat 1/2 of my burger without the mayo on it. I usually only eat half of my burger and bring the other half home for lunch the next day. I got charged $.50 for my mayo on the side would I have been charged for it had they put it on my burger for me? Hubby and I were the only two people in the dining room and they couldn't get the order correct. hence the reason for 3 stars. plus I had tap water and they tried charging me $2.50 they took it off the bill. read more

Papa Saverio's in Richmond is part of a broader chain, and you can feel it the moment you walk in--standardized menu, predictable execution, and very little that feels locally grounded. I've given this place more than a few chances over time, and I'll be direct: I've never walked away from a meal here feeling better than when I walked in. That's not about portion size--it's about how the food actually sits with you afterward. The barbecue ribs, in particular, have been a recurring disappointment. They look the part, but tend to land heavy and leave you dealing with it long after the meal is over. The fries are another item I'd skip--greasy in a way that doesn't add flavor, just weight. As for the pizza, the sauce is the weak point. It leans overly acidic and lacks balance, which ends up dominating the entire bite rather than complementing the crust and cheese. To be fair, Papa Saverio's delivers consistency. If you've had it elsewhere, you'll know exactly what you're getting here. But that consistency is also the ceiling. Richmond--and the corridor up toward Lake Geneva--has the bones to support something far better. Until that shows up, Papa Saverio's will likely continue to fill the gap. read more

Looks like they might be going out of business like the McHenry location. Service was horrible. Food was decent

My daughter ordered pizzas this past Sunday, we had a veggie, and a pepperoni. It was delicious!!! Thin, perfectly made crust, even tho it was delivered, just as crunchy and flavorful. The veggies were cut & cooked to perfection! I will definitely be ordering from this establishment! Bravo. read more

Food was edible, but what you get isn't nearly worth what you pay. $32.99 for a veggie pizza that tasted like someone threw tomato paste on some crust is crazy. I would let it slide if the pizza was hefty and came with large portions of toppings, but it was one of the lightest pizzas I have ever picked up. I posted a picture of what we received after ordering the Saverio's sampler for $12.99. read more

Papa Saverio's Pizzeria - Saverio's Sampler - Italian Near Me - Richmond, Illinois

The lady at the counter said, "we close at 9" the second we walked in. She followed by saying, "sorry, guys." It was 8:30. I called before I drove there and she told me they were open until 10. That's what their sign and website says, too. You owe me gas money. read more

We order pizza here often, it is fantastic! Crust is flaky, lots of tomato sauce, nice size toppings! Also have great wings in fact my 19 year old son says they are some of thes best he has ever had! Generally takes 30-40 minutes for a take out order. And it is fairly pricey, but you get what you pay for, great food! read more

Would never order from here again!! Every time I try to order the Chicken Saverio, it comes without ANY chicken! Chicken Caesar salad with barely a hint of chicken!! Super cheap and disappointing! read more

Had a thin crust last night. Ahh....Excellent!!!!!! The best around!!! And yes, I've tried them all!!!!

The pizza was amaizing, i got a double though pizza and it was so good. Beats me why this place has 3 stars. The server was super kind, and the ambiance is chill. read more

I wouldn't recommend ordering pizza here, we were told it would take 60 minutes for delivery. After waiting an hour and twenty minutes I called and asked the status of the delivery and was placed on hold, after nine minutes of being on hold we called again where the manager Chloe said they were busy and lied about putting me on hold. The pizza finally showed up after an hour and forty minutes where I refused to take it and will never order from there again. This place use to have quality service. read more

I just picked up 2 chicago hot dogs & fries. Our hot dog buns were so stale we couldn't bite through them! Fries were limp & soggy. The bill was $17.10 & the ride back to twin lakes took only 9 min so it wasn't like the food sat around for an hour! What a rip off & disappointment! Last time there!!! read more

All I want to say is WOW! what a change since new owners/management. The food was GREAT!! Delivery was quick too. We'll be ordering again soon. Thank you!! read more

Don't know how to rate this. We love the pizza, but are very disappointed in their COVID response. A sign on the door says Masks required, but the customer leaving as I was coming in had no mask. More concerning was that no one in the place had on a mask. The person behind the counter taking the money and the young lady sweeping the lobby had no masks. You can see into the back and there were no masks there either. This was the second time I've been there as I gave them a second chance thinking it might must be the manager on duty ignoring this. But no the second time was a different manager. Sorry, but we won't be back until their policy changes or this nightmare is over. read more

Have been here many times. Usually the pizza is nice and steamy when we get it. Not so today. It was just luke warm like it had been sitting on the counter for 10 minutes. The waitress said she would be back to see if we needed more Dr. Pepper, never came back. Than she took my plate because I was finished. Didn't see her again for 10 minutes. Think we will just head north from now on. Not going back here. read more

Moved to the area in June 2020 and was looking for a decent thin crust pizza joint. Papa Saverio's doesn't disappoint. Last night we ordered two pizzas and wings for delivery. All arrived piping hot and fresh. We've been a frequent customer and we have nothing to gripe about. read more

Will spend my $50 for dinner elsewhere next time. Delivery driver on my tail as I entered the parking lot to start. Ordered there new boneless wings which were hard as rocks. Wife ordered spaghetti which was way to salty. Stick to pizza. read more

I experienced poor customer service, and the owner was hostile towards me over the phone. We were on hold for 40 minutes before we could order. They got our catering order wrong, and when we called to ask them to deliver what we ordered, the manager came off as rude. He refused to acknowledge that they were the ones who could have made the mistake, saying we ordered the wrong thing. I asked if it was possible to just get a refund or a credit for the wrong item on our next order, that there's no need to replace the item, and he still wouldn't do anything. His words, "There's no way we got your order wrong, the girl you ordered from has been working for me for 8 months. You know what, I don't care. Have a good holiday." The food was good, though. My family was very well fed, and happy with the catering quality of the food. read more

Don't get me wrong. I love this chain. However, this location has a terribly rude staff. And they blame the owner. I live over a half hour away, but sometimes I want a good stuffed pizza. I know they make a good stuffed pizza, so I ordered one from Richmond. Half pepperoni, half sausage stuffed pizza. Almost $30. When I got home (an hour drive-both ways) I noticed it was a plain cheese pizza. My kids were starving and I was disappointed. I called up and they knew they "mistakenly swapped the order." I told them I'd be happy with a credit and they said they couldn't offer a credit but would exchange the pizza if I brought it back. I told them I am over a half hour away, each way. So that wasn't possible right now. They made the mistake. would you please offer me a credit. The answer was a very sharp "no!" And they said "if I had a problem with it, I would have to talk to the owner. He will be in tomorrow." Now I was mad because of how I was being talked to. Another girl got on the phone and I asked for my money back. The girl on the line said " well, I guess I'll call the owner and see what he says. Then I'll have to call you back." I waited for the call back, and when I realized there wasn't going to be one, I called my bank to dispute the charge. I didn't receive the product I ordered (to the tune of nearly $30. Asking for a credit is not absurd. Refusing to own up to your mistake is absurd. The staff was very rude and honestly, I wonder if the owner even knows. That's bad business and I have ordered many pies from them in the past. What a terrible way to ruin a customer relationship. read more

Great place for take out. Very busy place with many pizzas going out the door. Thin crust is very good and one of the better places in the area. read more

Not great. Unfortunately options around Richmond are very limited. There is another place in Genoa City, though. I won't name them because it's not like they're paying me. Prices and food quality are much better than Papa Saverio's though and there's always a coupon for a free small pizza in the coupon mailers. Just trying to help you guys out. Whatever. read more

Had the chicken parm and cheese ravioli. Huge portions and Horrible. Frozen chicken and ravioli and sauce that came from a 2 gallon can. We had to drain the liquid out of the bottom of our plates before we could try to eat it. Here is a tip. Make a $12 dish that is half the size and has fresh ingredients. It will be cheaper that way. When we asked the server if they had a cook or if the owner did the cooking we were told the owner only comes in for a little while on Saturdays. We may have found the problem. They should shut off all the equipment except the pizza ovens since everyone seems to love the pizza. If you have a hankering for Italian Chef boy ar dee has you covered. read more

I thought the pizza was very good of its kind, and I happen to like a relatively thin crust and the kind of tomato sauce they use, so I was quite satisfied. Our waitress was very nice as well. All in all, I'd say it was an above-average roadside pizza place, quite a decent place to stop if one lives in the area or is overcome with hunger (as we were) while driving down highway 31. Given some of the joints I've stopped in over the years, that's not bad at all. read more

My family and I went there after a day of skiing at Alpine Valley. Our waitress Hillary had made a mistake with our order. She was super apologetic about making the mistake, they not only replaced the pizza the owner personally apologized to my niece for the mistake and gave us a free pizza. Everything was really excellent, but the service is how things should be done. I highly recommend going there. read more

We order from this Papa Saverio's at least once a month for the past 3 years and it has been fresh and hot every time. We get many variations of toppings and the pizzas are always jam packed with the freshest hand cut ingredients. A great pizza, every time. read more

I was in there the other night. They have great food for a great price. Try the pizza, its extra thin that stays extra crispy. I love the fact they coat the bottom of the crust with sea salt for extra taste. Customer service was impeccable. Kudos to the owner. read more

PIZZA!!! Love me Papa Saverio's Pizza!! The stuffed it good, but the thin crust with pineapple and pepperoni in DA BOMB!!! The pizza is server hot and fresh, and the people that work there are all nice! Thank you Papa!!! read more

Have been a loyal customer for 11 years. This place has gone through a lot of recipe changes over the years; some good, some not so good. Over the last few months I have been very disappointed in several items. First, the chopped salad. Used to be great. The last three times I've ordered it the lettuce was not chopped. The last order half of the lettuce was brown or had black edges and there was a whole bottom with core of what looked like Boston lettuce in the package the size of a tennis ball. When I called to give feedback I was transferred three times until I got a manager who had trouble with his telephone connection and blamed me. I explained the problem and his response was that he sold a lot of salads and didn't get any complaints. He told me that they didn't chop their own lettuce, they had a supplier. The lettuce was similar to the kind you get in a bag at the supermarket. He was short with me and did not offer an apology. He did give me a credit for a free salad. For the price they are charging for a chopped salad, I want my salad chopped, or don't call it a chopped salad. Sorry guys, I don't want another one of those. They have an item introduced a few years ago called Cheesy Pan Sticks. They used to be great; a mix of cheeses on a pan crust which had been brushed with garlic and olive oil. They have changed the cheese mixture and the dough making it very bland. Third, they have made changes to their tomato sauce that goes on their thin crust pizza. Very sweet and otherwise bland. I'm not certain what has happened over the last few months at this location, but they've lost me as a customer. One would think they would be thankful for constructive feedback and listen to their loyalists as they now have competition in town. read more

We really like Papa Saverio's pizza. I like to check the specials and order on-line and then pick it up. We usually get the Favorite Four Pizza. Tasty! Tonight was late night to go but we've had great dine in service as well. Friendly staff and great pizza. read more

Great chopped salad and good pizza for the area! Reasonably priced and has good hours. I enjoy their pizza, but their other menu items are good too. They also support the local high school and it's great to see a business that supports it's community! read more

Ordered a Small Cheese and Sausage with Extra Cheese from Papa Savarios in Richmond, IL. for delivery, along with chicken alfredo, desserts, and other things. Pizza showed up luke warm, burnt, with hardly any cheese. Called and asked for a $14.00 "store credit"(the value of the pizza), to use later, and was told that "the best they could do" is a $5.00 credit, and she was NOT happy to do that at all. Sorry, not Good enough for a customer that has ordered delivery there for years. Never Again. Not so much about the pizza, but the attitude not to "make it right", looks like Rosati's Pizza from now on. read more

pretty bland. the crust is tasteless and the toppings are skimpy. the sauce is just tomato sauce. nothing special. there is a lot better out there. read more

Great polite delivery driver. The worst chicken wings ever--tastes like simply some super-cheap bottled sauce over frozen barely-crusted wings thrown in the microwave, with a chintzy envelope of ranch dressing; no blue cheese, celery or anything. Improve on that, and get more customers and better ratings. read more

Second time having dinner from Papa Saverios - first time dine in, this time take out. Again, everything was fresh and exceeded my expectations. My husband and I had chopped salad, an Italian beef sandwich and sweet potatoes fries. Enough left over for lunch tomorrow - yum! read more

Ordered a pizza and a chicago dog, I don't know which was more disappointing. Pizza sauce was ketchup and the dog was missing the pickle, relish, poppy seed bun, and even the Vienna dog. All it had was a dice of cucumbers tomatoes and sport peppers. What a joke of a restaurant read more

Just got my pizza and it came cold. Called to complain and they said they can put a $5 credit on my account under my phone number. Wow I guess the $17 pizza I just threw out because it wasn't cooked all the way is really only worth $5 for all the business I give them. Looks like they have lost my business! Keep it up managers your doing a great job....... read more

Awesome pizza! A lot of quality toppings available and the have a great sauce. Our pizza was made fast for being a Friday night, we picked up. The prices are a bit high but worth it! If we are ever in Richmond again we will be eating their pizza again. read more

Love everything about this place. The girls are friendly and nice that serve you, the owners don't play the slots. A good place to go!!!