The day before leaving for vacation one of my heating zones was not shutting down. A technician came out and coordinated over the phone with the company that made the thermostat and managed to get all things resolved In the space of a few hours. The technician was very knowledgeable and efficient. Quite impressive. read more

Papalia has been consistently responsive, and consistently does excellent work. They go the extra mile and do the small extras that make a difference. read more

I have used Papalia multiple times over the past 3 years to install a dishwater, install a toilet, bring plumbing for a new washing machine up to code, replace a hot water heater, and repair my gas furnace! They have always done the job well, and clean up everything when they are done. Last Friday, I needed a leaky pipe from the kitchen sink repaired as water was going into the basement. I called several plumbers, and none were available until the following week. Then I called Papalia, and they were able to send a plumber and an apprentice within 2 hours who fixed the problem and took the time to explain what they needed to do! While they seem to be more expensive than other plumbers, (I hate having to pay a dispatch fee), I've always been satisfied with their reponsiveness and professionalism. read more

Had some gas smell from the outside vent. They responded very quickly, and actually called back and came shortly after the call. It was a minor issue. The technicians were very professional, friendly, and explained the situation to me. It was a quick easy fix related to a cleaning that happened a few months earlier. Because of that, there was no charge for them returning to fix it. I was very pleased with the service! read more

We had the plumber from Papalia , Clara, who has been to our house before. She did an excellent job as before, this time on our bathroom faucet leak. She figured out the problem , tried to fix the old one, then gave us a recommendation for buying a new faucet and she will return and do the work. As always, great job, satisfied. And sure the return work will be great. read more

I have used Papalia for many years. They are professional, clean, do a great job, and stand behind their work. After 18 years in my home, things start breaking all at the same time. Their service plan ensures me same day emergency service. I use them for heating, A/C, and plumbing. I have continued to use them over the years because of their responsiveness, quality of their work, and they always leave my home clean no matter what work they do. read more

Way overpriced. Was charged over $450 to replace a water shutoff valve. Was told by repairmen that the cost would be a little over $200 but they then tacked on another $175 as a service charge. Had they not finished the job I would have asked them to leave. I was duped with a bait and switch. Stay away from this company. read more

We have had them take care of our major plumbing needs for the past several years. Reinstall a gas boiler/furnace, emergency visits to deal with drain blockages, just had them repair a large section of our sewer pipe that had developed a huge crack. They were responsive, prompt, knowledgeable, friendly, efficient. Show up when they say they will, including photo text message to say which tech is on the way. Explained everything. Managed to fix everything. Always left the area spotless. Not cheap but you get what you pay for. read more

Great company if you're looking to drain your retirement. The owner carries himself as if he's some lawyer charging $450 an hour when really he's just a poop slinger and that's OK. read more

I have been an annual service customer for many years. Papalia has done many jobs for us on both HVAC and plumbing. However, the best was just last weekend. I was out of town when my wife called to let me know something was leaking on the third floor and water had started to come through the light fixtures. I called them and they scheduled a fix on Monday. However, as the leak got worse, they connected with my wife and had someone over first thing in the morning. If you want peace of mind, use Papalia and get the annual service package. read more

Have contracted Papalia twice now and received quality work each time. They are prompt, competent, and friendly.

I need to replace a hot water heater and they gave me an $3000 estimation and its double the price other gave

Great service helped us assess leak. They were prompt in getting back to us and sent highly qualified plumbers

Just had Papalia Home Services come to our home for our first annual maintenance for our mini-split HVAC that Papalia installed. Lily and Amanda were great! They reviewed and tested every aspect of the system - our two outdoor units and our four indoor units. They were professional, thorough, efficient, and courteous! And since this was our first annual inspection, it was free! This has been our experience for all the many years we have used Papalia for our plumbing, HVAC, and water filtration needs. They are absolutely the best company to choose - and they now offer electrical services, too! read more

i recently had an issue with my hot water heater going on and off. i called a bunch of different companies and papalia was the only one that returned my call. they came out the next day and to my surprise two females showed up at my house. girl power all the way. they were friendly and informative and kept me in the loop the whole time they were here. they even had to leave twice to get a part. first one they picked up didn't work. i would call papalia again in a second. read more

I have used your service for years. I appreciate your honesty, Answer all my question ( I had a lot). Did a fabulous job. I had a new gas dryer put in. I was happy that plummer could come back out in a few days to get it started. Thank you. read more

Absolutely the best plumbing company I have ever worked with!! We had an air sourced electric hybrid water heater installed. We called plumbers in our area but many were not familiar with these. Papalia was, and took great care in explaining everything about it. The communication was seriously the best I have had with any service I have worked with. Very responsive via text to questions and moving appointments to accommodate electricians. The work they did was excellent and the prices were comparable. Do not hesitate to give these experts a call. read more

Great service, very responsive, polite and professional. Have used them for years and highly recommend!

I needed a new toilet. Seems simple, right?? Well another local plumber came, pulled out the old existing toilet-- and when he put in the new one, it didn't fit properly, and the door wouldn't close... long and short is the other plumber left me hanging, toilet-less--but papalia solved the problem!!! I am forever grateful! read more

Time for our annual maintenance to be done on our Mitsubishi minis. Service person came on time (with a pleasant smile), and proceeded to conduct the maintenance. She was profession, very knowledgeable, pleasant, answering all our questions and concerns. Above all, Lily was very detailed and focused on doing a thorough and detailed service of our equipment. A real pleasure to have a pleasant and fully qualified technical person visit us. Thank you Lily and all of the Papalia Home Service group for providing your continuing great service. read more

Easy to find a person to talk to. Appreciate that they email appointment confirmations, estimates and invoices. They text when they are on the way with the name of and a picture of the technician. Clean, reliable, professional and helpful. they get the job done. read more

6 years later, their was a clog in my sink, I called All drains plumping to fix the clog, and they only changed me $175.00. Big difference then what Papalia Plumbing charged $529.00. Mr Papalia your prices are way too high. read more

Can't say enough how great the service was from start to finish with installation of hot water tank. Plumber, DJ went above and beyond not only to answer all my questions about the new hot water tank but also to answer and make great suggestions with other plumbing concerns. 100% recommend this company. read more

Called them for a no-heat situation on a heat pump and they were able to schedule a service appt. by the next day (my regular heating guy couldn't get to me until the day after). The service technician came and pretty quickly and professionally diagnosed the problem and fixed it. He recommended the unit be replaced, so I asked him to provide a quote to do so. Up until this point, the company would be given a solid 4 stars (pricing is a little high). But once I asked for a quote on the unit to be replaced, it all went down hill. They have to schedule a separate person to come out to take a look at things and provide a quote. Earliest appointment was 2 weeks out, but I took it anyway. Guy comes and asks a bunch of questions that makes it apparent he never spoke to the service technician. After looking things over, he texts me repeatedly about follow-up questions about the unit and the quote I'm looking for. Explained I just want whatever replaced that *their own service technician* recommended! Going on 2 weeks now, never heard back from them, even after an attempt at a follow-up email. So yeah, I guess for service, they're okay. But if you're looking for new/replacement equipment, their effort to provide me a quote was a joke & a hassle. read more

Our kitchen sink was really clogged. The techs from Papalia rooted it out quickly, efficiently, and with professionalism.

Outstanding service. On Sunday night I requested service online for a leaky faucet. I could upload photos and a video. I could book the appointment online too and it was for the next morning 9am-12pm. I couldn't believe it. The employee showed up on time with a call before as a heads up. Such a professional and pleasant demeanor. Did some investigation, found a replacement cartridge for our off-brand faucet, and came back to replace it. Cleaned up the work area nicely. I was just so impressed. Originally I contacted Papalia bc they had online booking that I could use on Sunday night, but I will 100% call when I need a plumber again. Please check out reviews on other websites, too. This family owned business seems to work hard to provide excellent service. read more

We have used Papalia for several years for plumbing and HVAC services. They have been outstanding for both. Whether checking for a gas leak, dealing with a toilet backing up into a shower, doing routine HVAC maintenance, or helping route a dehumidifier into a sump pump all of our techs have been polite, knowledgeable, effective, and cost-aware. read more

We have been Papalia customers for years now and always a professional and pleasant experience. Recently Nick has been helping us with a sewage issue and has been beyond helpful in putting together a game plan to prevent further issues. Always courteous and honest and thoroughly explains everything. The best! read more

I have used Papalia Home Services three times now for various plumbing issues around our home. Every time they have been very professional and responsive. Great communication on setting of the appointment and their follow up reminders. You are never left in the dark about when they will be at your home. They even send an email about an hour before with a picture of the technician that will be at your home. The quality of their work has always been top notch. Everyone has been very friendly and professional. read more

Called them in mid-October to get an appointment with an electrician. They said earliest they could do was Nov 5. Ok. Then a few days later they rescheduled to Nov 12. Ok. Now on Nov 6 they call me back and say they don't have anyone until next month. So, now I've already waited three weeks, and I'm right back where I started. Really frustrating. read more

I needed a new hot water heater and was interested in switching to a tankless system. Seamus, a plumber and someone who actually services and installs systems, came out to talk about it. He gave me lots of detailed information (this guy knows his stuff!) and answered all my questions patiently. On the strength of his advice, I went forward. Seamus actually did the installation and he did an excellent job. He and his co-worker worked quickly and diligently and were very careful to protect my floors and rugs as they removed the old water heater. They cleaned up completely when they were done, and took the time to answer lots of questions. This was a couple of weeks ago and I absolutely love my system. Seamus was right in everything he said. I am so glad I went with Papalia. read more

Best plumber ever. They act professionally -- confirming appointments, texting a photo before arrival and shoe covers. They fix what is broken, and, in the rare instance something needs to be revisited, they do so without a fuss. In addition, the people who do the maintenance and the people who do the maintenance and inspections appear to have been accurate in terms of finding problems that actually needed to be fixed. read more

I originally switched from a competitor to Papalia about two years ago after being told that my heating failure in November would need a month to get service to show up by the competitor, even though I had a prepaid annual contract with them. I called Papalia after seeing one of their trucks drive by as the situation and weather were extremely cold. They came only two days later and after diagnosing the problem, were able to get a complete repair done in just one day with no additional visits. It's functioned perfectly since. Recently, they came to the house after an AC issue almost immediately on a very hot Saturday and the technician Brendan was able to fix a major problem in just minutes with a simple explanation and a tweak to my fixtures. I've used them for plumbing issues also. One major "like" about their training is that their team always explains what they are doing, going to do and afterwards, how to watch out for future maintenance concerns. Additionally, they once made a repair that didn't work. Upon returning after a call, the technician immediately apologized due to them making an installation error, she came back and fixed the problem, apologized again for the inconvenience and made certain that I wouldn't be charged for the additional work. read more

We have used Papalia services 3 times now. We have been extremely happy with their services, availability, and professionalism. I always request Nick. He is knowledgeable, professional, and explains things in a way that I understand what the heck he is talking about! We won't be using any other company! I highly recommend calling them if you have any issue! read more

Amazing service! We used their service for urgent gas leak complaint. It took 2 days overall to figure out the issue and resolve it. Technician went above and beyond to resolve the issue to get the restaurant up and running. Clearly explained what they were looking for and walked us every step of the process. Would recommend them 110%. Thanks for prioritizing and doing amazing service in this holiday season. read more

Used them to repair one heat zone which broke after pipes froze. Phone support is good, somebody always answered calls during business hours and I was able to speak to a technician when I had follow up questions on the quote. Job was quoted using fixed prices per job, so not much room for negotiations. Overall, they fixed the problem and were always reachable. technicians were polite. would definitely use again. read more

We have had our home serviced by Papalia for many years. They have never disappointed us with either new equipment or the servicing of existing equipment. The technicians are always prompt, friendly and professional. Very happy! read more

I find it very strange that Papalia Plumbing has pretty good reviews on Angie's List and not so pretty ones here on Yelp. My experience with Papalia Plumbing deserves 5 stars. I found them on Angie's List. Crystal was very friendly and professional and she made it very easy to make an appointment. She also called me 5-10 minutes before the plumbers arrived. Crystal also made sure that I understand that they charge a $79 dispatch fee. The main reason I called a plumber was to open up one of our sinks and take out a necklace that fell in by mistake. I also wanted them to see if my bathtub drain needs to be cleaned and also to help me with an outdoor faucet. Mike examined all three "jobs" he advised against cleaning the bathtub as it drained well, he told me what to buy on Amazon to fix my outdoor faucet - it's an easy fix - free of charge. He "fished" out the necklace from out sink and everyone was happy. They may be on the pricier side but you get what you pay for. Everyone was friendly, knowledgeable and very professional. read more

I was waiting 4 weeks for my plumber of 30 years to get back to me about fixing my kitchen faucet. I finally called Papalia for service. Clara and Cam, two Papalia plumbers, were quick to respond, were clean, competent, and courteous. I will be using Papalia for my plumbing needs moving forwad. read more

I have used Papalia Home Services for the last three years since they installed our new heating system. I got quotes from other companies and they were the best price and service. They did an excellent job and went the extra mile to ensure my satisfaction. I have been using them ever since. read more