Called for help with our electronic/tap to activate kitchen faucet which was no longer working. Was able to get an appointment within a few days (was not an emergency). They quickly diagnosed that the faucet had an electrical part that had blown and would not be easy to replace given its age. As we had anticipated that may be the case we had a replacement on hand. They promptly installed the new one and directed us to where we could get a $50 coupon online. Technicians were knowledgeable, prompt, and courteous. Will use again. read more

Papalia is very responsive and highly knowledgeable. They have taken care of our heating, cooling and sump pump needs for several years. We recently had a repair done that allowed us to extend the life of our boiler. Every technician had been professional and courteous. Mike, Nick and Luis and their colleagues are up to date on the latest and able to problem solve. We signed up for their service plan and every Fall and Spring, we know that our systems are in good working order. read more

I have used Papalia Plumbing for years and they have always delivered top notch service, at fair prices and with staff that is courteous, well prepared to explain the repairs, and efficient in the work. Most recently I had a leak on an external faucet even with the internal switch set to closed. The Papalia team that was sent out came right on time and confirmed our suspicion about the cause of the problem. They told us the cost, got our approval and rather quickly got the damaged valve replaced. Our problem was solved perfectly. I highly recommend this company and look forward to working with them for years to come. read more

We needed a hot water heater pretty quick. They were able to remove and replace the unit that day when I called at 10am. The work is neat and clean. Nick was very informative. Highly recommend them. They also previously replaced a kitchen faucet for us. We were very satisfied with that job as well. read more

Papalia Home Services - Plumbing Near Me - Boxborough, Massachusetts

very professional and treats you better than family. Still comes out once a year and check on things. The best thing they explained things in my language. read more

Wanted to stick w my childhood friend who ran a plumbing operation my whole life but Papalia made it so hard. First, their communication systems are incredible. This alone makes a world of difference for a busy person who isn't interested in BEGGING a contractor to come take your money. In this world today, that's saying a LOT. This runs from the scheduling and accounting team all the way to the field operation guys. It's clearly part of their culture and it shows. When they send you an automated text to confirm appointments and you reply, with a question, a live human actually responds back ("Crystal"). I know. Simple thing when you think about it but actually a huge relief. Second, the work itself. They get it done fast, they tell you what they're going to do first and they're happy to discuss options and various planning and cost scenarios, etc. Usually come out quickly when called, also. After being a homeowner for years in this area and with an old house, we need them a lot. We're starting to recognize the team members and it's always a pleasant experience working with them. read more

I have been using Papalia Home Services for years and have always been extremely satisfied with their service... quick to respond.... assessment and resolution of problems are spot on....friendly and professional...Clara is just amazing!!!...I would recommend this company in a heartbeat.. read more

Papalia Home Services is an outstanding local company with impeccable customer service and highly skilled employees. My 50-year-old shower faucet handle fell off and I could not completely shut off the dripping water. Papalia responded within 30 minutes of my call and the technicians made a temporary, but effective, repair. Nick sourced the parts needed for a permanent repair, and when the parts were available, Papalia proactively reached out to schedule the work. I greatly appreciated Nick's willingness to repair rather than replace the entire faucet which would have been disruptive and much more expensive. In 2021, Papalia replaced my failed water heater within hours of my phone call. That work was also done efficiently and professionally. Their fees are in line with similar full-service companies in this area. I am very pleased with Papalia Home Services and have recommended them to neighbors and friends. read more

I don't know how many reviews I should give. Papalia is great. In the last three years, I've had them out numerous times. If it's an appliance in my house, it's broken in the past couple years. Papalia can only fix my big ones: a sink clog metal pipe to dishwasher *fell off* broken hot water circulator disconnecting broken gas dryer frozen pipes leaking faucet broken a/c pump Papalia came out and fixed it all. Only charged for one house visit for the dryer and the sink, despite it being different techs, because I called for both visits together. Sometimes, I left a message on Saturday, they called back on Sunday, and scheduled me for Monday. Be warned, though, they give you a window, and sometimes call and ask if they can come earlier! They've never been late! When my pipes froze, they committed to staying and working it out to find the spot and thaw it. Not easy when it's in a cellar wall. They eventually found it, repaired the leak, and all is well. The phone staff and techs are all polite, efficient, and KIND. They appear to like my dog as much as my dog likes them. They laugh and joke he is their helper, as they sprawl working under the kitchen sink, and he supervises, hoping for more pets. read more

I wish I had read these reviews before I hired Papalia. The $79 dispatch fee stings a bit but I figured they might take that off the cost of the job and expected it to be maybe $300 to replace a tub waste pipe assembly.. I know plumbers are never cheap but I was shocked that is was $675 and took just over an hour, the parts are not expensive. Since I just wanted the job done and already had to pay the dispatch fee, I went ahead with it, but now I'm really annoyed with myself that I paid that. Pretty sure could have gotten a smaller company or a handyman to do it for half. read more

We have used Papalia for 4 years now, including an annual maintenance contract for our HVAC (condo with gas heat & water, electric ac). They have always been very professional and knowledgeable, on time, and great with communication (a major problem with many contractors). The only minor nit we have is that you need to schedule well in advance for regular maintenance, as they are *very* busy. (Emergencies are no issue.). We highly recommend them to all! read more

Mark and his assistant did a great job diagnosing the leak in our basement ceiling and making the needed repairs. Super easy to schedule. Totally professional. Excellent service. read more

Service was very responsive. Quality of work was very good. My normal plumbers were very busy at the time. The price of the job was very costly to get the job done the same day. read more

We had a drain issue that involved the washing machine, utility sink, and line from the kitchen sink from the floor above. The team snaked the lines. Verified they were clearing all the way to the main. Kept things clean. Explained what they were doing and why. Very professional and considerate to our concerns and questions. Thank you. read more

We've had consistently great experiences with Papalia - they are easy to contact, responsive, and thorough. Their team will look at things you forgot to mention when you called, tell you how to fix them, and set up a time to come back. I can't think of anything I'd want from them as a plumber that we haven't gotten. read more

Papalia helped us rebuild a shower mixing valve. The communication from the team was excellent, work completed without any issues (we finally have hot water in the tub). The cost was average for this type of plumbing work. read more

I have employed Papalia professional services for 16+ years. Papalia has worked for me on multiple areas that range from small to complex projects. Large AC, heat pumps installations down to installing a toilet. They have always completed their work to my entire satisfaction and if in any occasion I communicated a minor objection/doubt they worked relentlessly to make sure everything was perfect and I end up satisfied ! Their communications with me had always been prompt, courteous and highly professional. They have highly qualified staff always trained with the latest technologies and codes. All personnel is very accessible and you can talk from the President of the company to any one down. Regarding their cost is average, but they worth every penny ! Jorge Riveras read more

Bryan came promptly and took care of our furnace right away. I liked that he had advice for how we could extend its lifespan. Even though the weather was dry, Bryan kindly put on booties to keep any dirt from coming into the house. I also appreciated having the office text/email me to confirm the appointment in advance, check on our COVID status. Then on the day of the appointment I was alerted he was on his way and sent a photo so I knew who would be coming. I really think that Crystal keeps on top of things and is a *terrific* communicator. read more

Always pleased with service from Papalia . We have a maintenance plan with them and have always had professional, courteous and prompt service. I will say we have not needed to use them for any issues with our HVAC system so I can't speak to that but maybe that's a good thing! They aren't cheap but no one is . We see them twice a year and that's it. read more

We've used Papalia for our HVAC services for many years, including a new furnace and AC system as well as annual maintenance. They are always reliable, professional and deliver quality work. I highly recommend them for your home. read more

My A/C died at the beginning of last heat wave. Called Pappy and they had a tech out that afternoon. Problem solved and home is chillin'. Good, honest service. Highly recommended! read more

We have used Papalia Services for many years and they are always reliable, dependable and their work is always good. Most recently they came to fix a problem with the guest shower. The value of the visit was fine as they waived the dispatch fee as a school vacation week special. read more

We continue to love Papalia for their expert work, courteous and knowledgeable technicians, and responsive office staff. We just had Clara here to install a new vanity/sink/faucet, plus she fixed a leaky kitchen drain pipe. We love Clara! We've also been very pleased with other Papalia plumbers in the past. read more

Papalia Home Services - New vanity, sink & faucet installed. - Plumbing Near Me - Boxborough, Massachusetts

Been using this business for years. It's one stop shopping for all home repair, maintenance and installation service for heating, plumbing, A/C, and electrical work. All of their technicians are professional and experienced. And you will always reach a live contact person when calling the home office for support. read more

Just had an amazing service call by two amazing Papalia Plumbers, Clara and Lis. Arrived on time, hit the project running, completed the task at hand with fantastic speed and accuracy. Great team work all the way through. Have had Papalia as my HVAC contractors for over a decade and would proudly recommend them for any household project. Suggest they keep this pair of professionals together as a team. They work well off of each other's skills and abilities. GO GIRL POWER..... read more

Used PHS for a large repair job after a major flood. They were great, responsive, kept to budget and provided a competitive quote with the several other contractors I reached out too / got quotes from. Quality subcontractors is really the big thing here, and if you want a job done and don't want the headache of managing and finding all the trades people you'll need for it, PHS excelled at this. Responsive when calling, payments that went along with service completions. Kept to deadlines and goals. Really a good experience for me. read more

I have never experienced such expert, professional and courteous home services as I have with Papalia. Our new heat pump had gone haywire but Papalia's technician spent an hour at our home going over everything and explaining all of it to us in a way we could easily understand. He also gave us some money-saving tips about how to use the new installation with much more efficiency than before. This was by no means the first time we've worked with Papalia, and each previous experience was just as good. read more

I have used their services many times over the years and always been satisfied. I recently gave them a big challenge with designing a heating system for my greenhouse. They were very responsive and diligent and found the best solution that has worked wonderfully. read more

We live in a very old Boston home, and Papalia has kept our systems running well for years. Their preventive services are terrific and when they need to do a major job, they do it well, and leave your place as clean as can be. read more

They had recently done an annual service. The HVAC unit was now leaking, but not heavily. He rechecked the main system and everything seemed fine but there was obviously a problem. He started checking all the areas that water would come from and the overflow seemed slow, not fully blocked, he vacuumed it out with an obvious change in the vacuum as something moved and it the flowed freely. It turned out that an overflow pipe had become partially clogged and was overflowing onto the floor. This is what I want in service, someone who thinks. read more

Papalia has done excellent work on my plumbing and heating systems. Always on time, neat, and professional. No billing surprises either. They have a solid track record in my book. read more

I use Papilia Service for everything that they offer. I do the yearly contract and which provides thorough inspections of all the work that the service has done in my house over the last 10- 15 years. The service men are always knowledgeable and honest about what needs to be done vs. what I can live with. I have had 2 new toilets, 2 new shower heads, and a new hot water heater and I am about to get my second splitter. I am attaching a picture of the one in my kitchen. I can use it for heat or air conditioning and after last summer's heat, I am opting for another. At my last inspection, the serviceman figured out why the water pressure just on the cold faucet was very low and that was fixed too. I could not ask for more! read more

Papalia Home Services - The best investment ever and the best advice and installation from Papilia Home Service. Every home deserves the best! - Plumbing Near Me - Boxborough, Massachusetts

We had to detach our grill connection from our propane line (we don't use a small tank), which comes from a large propane tank. We are lucky to have had Papalia come out and do this job. They knew where to cut the pipe and knew to cap it. We didn't know this had to be done. Not sure other plumbers would have known. Very happy with their service. Oh, it was many years ago, but in the middle of a snowstorm, in the night, they were the only plumbers who would come out to help us with a sewage pipe problem, digging for our septic tank in the frigid, snowy cold weather. As I said, no one else would come. Thank you to Papalia! read more

Mike came right on time, fixed our combo boiler and the tub in the bathroom, did it quickly, improvised something that saved us money and was very professional. John read more

I hired Papalia to replace a central AC unit that was damaged in a fire. Their pricing was cheaper than two other quotes, they did a great job and their technicians were very respectful and personable. I also had them replace a garbage disposal a few months later and they came out within a few hours of my call and completed the work quickly and efficiently. Highly recommended service provider that aims to please. read more

We have been very happy with Papalia's support of the Heating and AC systems at our home and a nearby rental property for the last couple of years. The work is always well done, they are careful to leave the space as clean as they found it, and they keep us appraised of potential problems and possible solutions. When our tenant's gas furnace recently died and needed to be entirely replaced, they worked hard to ensure the tenant's heat was restored within just a few days, despite the shortages of parts and equipment that was being experienced industry-wise at the time. We heartily recommend Papalia. read more

Papalia responded quickly to our request for service, showed up on time and fixed the problem. We were very happy with the resolution and the efficiency of service. read more

I had a heater fail on a cold winter weekend and they were there very quickly and fixed the problem. I had a sink failure and was able to schedule a fix for the next day. They came when they said they would, were friendly, and competent. read more

Papalia came today and did I a great job. They are efficient, courteous and well informed. Everything was explained clearly . They did not rush and answered all my questions. Great company! read more

Papalia team came early to install out new sink, The sink was installed quickly and they were able and willing to help with a running toilet and leaking bathroom faucet. They did a great job al around. read more