What started out as a positive experience, ended up being awful. 1st, I was billed and overpaid for…read morethe incorrect deck boards with no attempt by the counter person to correct after the fact. Then I was charged for board cutting that was outrageous. The Assistant GM was not willing to own the promise/agreement that his staff had made and was downright rude! Made me feel like I was the one that was being unreasonable. This guy does not know or understand customer service and should not be customer facing under any circumstance! The lot team was great to work with and very helpful, but that's where it ended.

These guys came through for me. Big Time ! I needed block,…read morewe'd bought 3 pallets from the mfg & found we needed 1 more pallet. The mfg would NOT deliver 1 pallet of block even though I'd already purchased 3. I was stuck. Mfg could of cared less... A friend that had just put in over 20 pallets of the same block told me to check with Builders FirstSource. Well long story short, we ordered that day, they picked up & delivered the 1 pallet I needed the very next morning. Excellent customer service. The mfg block was Mutual Materials . . . never going there again. Builders FirstSource also had the best price - 28% cheaper than the manufacturer yard in PO. I believe in supporting the businesses that support you. 28% cheaper...28, that's a lot cheaper! Great customer service, Friendly, Fast, Clean !!!

I had a busted tail light and have been meaning to get new windshield wipers. So I knew it was time…read moreto stop by an auto parts store to take care of it. I called ahead to see if they could assist with changing the brake light and the representative on the phone mentioned they could, but depends on the vehicle and difficulty. Daniel was a huge help - he made sure to help me select the correct wipers and changed my brake light, after purchasing the bulb and other parts of course. His excellent customer service and assistance really went above and beyond.

I've been a long time patron of this store without a doubt that they are helpful and go above and…read morebeyond for their customers! This may be a big chain association but definitely with hometown vibes!

I went in for a new car battery. Shane helped me replace my existing battery with excellent care…read more His thoroughness and attention to detail make me feel safer on the road with my new battery. Thanks Shane!

We are loyal customers after multiple experiences of good service such as employees replacing our…read morewiper blades and even pouring power steering fluid in to help us non mechanical seniors. We respect their advice and are grateful for honoring retired veterans w a discount.

I've worked with Albert Lee Appliance over the past few years across several remodels, and they've…read moreconsistently delivered a great experience from start to finish. Manny, my sales rep, has been fantastic throughout -- always responsive, knowledgeable, and genuinely invested in making sure I get the right appliances for each project. It's rare to find that level of personal attention, and it makes a big difference. Most recently, I completed a remodel featuring high-end Thermador appliances. When my new plumbed coffee maker ran into issues, Albert Lee handled it with professionalism and care. They sent a technician to assess and attempt a repair, and when that didn't resolve the problem, they didn't hesitate to replace the unit entirely and arranged the installation promptly. RJ and Randy came out to install the replacement, and they were outstanding. They were professional, efficient, and had a genuinely great attitude throughout the whole process. You could tell they took pride in their work and actually cared about the customer experience -- not just getting the job done. Whether you're working on a major remodel or a single appliance purchase, I highly recommend Albert Lee. The team, from sales to service, really sets them apart.

We have purchased several appliances from Albert Lee (Tacoma) but will no longer do so. We recently…read moreexperienced very poor customer service regarding the installation of a dishwasher. We were told that the dishwasher would be installed for $200 less than their regular amount ($350) in order to meet Costco's overall price. We were informed that if any electrical or plumbing work was needed to meet new code there would be an additional charge, which is reasonable. Installers do not give estimates ahead of time. That, and the fact that I trust the craftsmen I have worked with in the past, led me to hire my own plumber and electrician. Everything was ready and up to code for the installers. When the installers arrived, they said that they would need to charge a $200 fee for a trap tailpiece, which is an $8 part at Home Depot and takes 5 minutes to install. When I balked at that ridiculous price, they said I could install it myself, but that would mean they would have to return later for an additional installation fee. They would have me either way, in other words. Having no real choice, I signed off on the work. It took the man less than 5 minutes to install the $8 part and I paid the $200. I called our salesperson, who was understanding and bumped it up to his manager. She informed me that there must have been a misunderstanding because installation companies often need to return at a later date due to work needing to be done, and there is NEVER an additional fee. She would call the installation company and see what could be done. She left a message on my wife's phone the next day, stating that the installation company said we had signed off on the work so nothing could be done. That was it - no explanation from her - just sorry, but you signed off on it. No further follow-up. Due to the lack of help from the store manager, I wrote up the entire scenerio and sent it to the Albert Lee company onlne (the only place to send comments) and, after several weeks, I have still not heard a word from anyone. I understand that a mistake can be made, but making us feel that we had no option but to pay the $200 fee, when they should have come back later at no additional charge, was "blackmail" in my opinion. MY ADVICE: NEVER allow an appliance company to use their own installation company. You do not know their installers, nor do you know their prices. Have reputable electricians and plumbers of your choice do the work, including installation. They should come out ahead of time to give an estimate of work needed and price to install. NEVER trust installers you do not know. We had planned to purchase a refrigerator next - our fourth appliance from that store. That will not be happening now. Lesson learned. Trick me once, but never again. They are losing future sales for a mere $200.

Upon entering for a gutter question, the clerk at the front counter asked if I needed help. She…read moretold me to go to the end of the aisle and wait for help. I stood there while groups of employees walked by and no one stopped to ask if I needed help. Initially walking down the gutter aisle an employee was already helping someone and as I approached the employee turned around and walked away and also being in the group that walked by. I eventually walked over to the other aisle and asked for help from an employee that was helping someone else. He was really nice and a big help. So why was I ignored by about 4 other employees? Who knows. I've been in this particular ACE in Belfair and occasionally the employees are nice but a good portion of the times they are not. It must be miserable working there.

Everytime I go there people are enthused to help find what I need. They don't take you for an egg…read morehunt and go right to the item. Today Cheryl helped me locate furnace filters. Very positive bunch of people. Thanks!

We've been doing business with Brian and Michele for several years now, since we own 3 Defenders…read more You always want to know a great mechanic and someone that knows what they're doing at a reasonable price and in a timely manner. They've always been prompt in responses and orders. We will continue to take our "girls" there for maintenance and repairs.

I have been a customer of Defenders Northwest for several years, it is a truly wonderful business…read moreand they have taken care of all of my defenders.

Todd took great care of my Honda lawnmower. The treatment and schedule were excellent. Scheduling…read morethe appointment was easy and very comfortable. Thanks for providing us with great attention of detail and treating us well.

I've been working with Jako Thomas in Lacy for the past couple months building a machine. It has…read morebeen logistically difficult since I live about 1500 miles away. He has been wonderful with communication and is incredibly helpful. I feel like I'm forming a friendship as much as a business relationship. As long as Jako is at Pape in Lacey, you have my business.

We lease our copier/printer/scanner from Ryon Addison and are very happy with the service. The…read morecustomer service and service staff are knowledgeble and appreciate that. We have recommended Ryon to a couple of businesses that needed something.

STEER CLEAR! This company defines "sleazy copier salesmen". If your needing a copier, they use an…read more"Evergreen" clause to self-renew the lease, not giving you a heads-up it is happening. Then if u try and get out of it the drag their feet for months, while they suck up your money, then try and sell you again, then drag their feet some more. It took me more than 4 EXTRA months of paying them to get out of mine. This company has NO INTEGRITY, stay away.