Horrible customer service! Do not recommend! Staff are rude and unprofessional! Staff made me feel like I was a burden and was less helpful!

Was in Humble for work and decided to stop and get a meal from here. Big mistake, within 20 minutes, I was extremely ill and was not able to hold the food. Called the restaurant and spoke to the manager Yasmin, she assured me they would mail a gift card to reimburse me for the meal. Never received it. I explained to her I also didn't want anyone else to get sick and they should take up whatever they sold me. I've never had an issue with Pappas before and I am very disappointed on how they have responded. read more

Get the jalapeño bread!or the service is terrible,the ambiance blows!Don't ask white bread.

I wanted a link sandwich and I was not let down. This is a new place and it was extremely packed. The employees got us out of there as if they wasn't busy at all. The employees are so helpful and courteous. I really liked it. They are knowledgeable and friendly. I will come back again and I am grateful for their service. read more

This is my favorite BBQ for moist brisket. It is so tender and flavorful absolutely love it. The fresh cut French fries are incredible.

The post covid service on Memorial Day was amazing. I ordered online then waited in curbside pickup. Not less than 3 employees continued to check on me, my order, and remain pleasant the entire time. The teamwork was exceptional and while we were quoted 20 minutes, i don't even think it took that long. Food was great! Definitely a great job from everyone involved. read more

Huge portions of food which really filled up my family. But I was very disappointed with the brisket because it lacked flavor, had no bark. It was tender and juicy, but needed more rub. read more

Pappas Bar-B-Q - Barbeque Near Me - Humble, Texas

The worst experience EVER. I placed my order inside the restaurant in the to go line and the register employee was very rude Bobby P. He took my order and money but never took my name and never gave me the buzzer which lights up when your food is ready. I sat there 45 minutes and watched people that ordered after my walk out with their food. I went to the register and asked Bobby P where is my order and he said in a very rude demeanor did I take your name? I said no but you sure did take my money and showed him the receipt. He said oh I accidentally took your order as a dine in order so I will need to write this down and you will have to wait. I said no thank you I just want my money back ($80.00) I will never ever go to this restaurant again to waste my time or money. There are too many other places that would be happy to take my order and give better service then this place. read more

I just went through the drive thru and ordered a chopped baker (dry chop, with everything on the side) like I always do. I also ordered food for my son. I was checking the order before driving off and discovered my barbecue sauce was cold. When I inquired about it I was told "that's how we serve it now". I asked for warm sauce and the request was met with a cold stare and an attitude. While I was waiting on that I discover my chopped beef was also cold!!!! So, I asked if I could have warm meat. I'm not sure why Pappa's thinks I would travel all the way to your store to pick up cold food that's normally eaten warm/hot? read more

Pappas Bar-B-Q - Barbeque Near Me - Humble, Texas

See all

Holy serving size batman! This place has enough food to feed an army. Came to TX and had to check out a BBQ place and this was the first one I went to. The food here was great, delicous and had huge proportions. I ordered the chicken and baby back ribs with mac n cheese and yams. Being 6-3 200lbs I was barely able to finish it. The yams were VERY sweet, like a desert and the mac n cheese was good. The meat fell right off the bone of the ribs and chicken, I would advise putting some of their BBQ original sauce on there to really enhance the flavor. They keep it piping hot! They have free self serve ice cream which was the unnecessary cherry on top of the gluttony that was happening. Of course I had to indulge for the full experience of regret and self loathing later. My only qualm was that they ran out of forks and it took them 5-10 min to refill, there was a line of people waiting to eat their food as it got cold because it took them so long to refill the forks. Everyone was super nice and inviting, and will recommend items off the menu if you don't know what you want! read more

Curbside is a joke. The staff is rude and does not actually always do it. They also do not pick up their phone. Do not recommend

Listen I understand we're going through a pandemic but that should not change your customer service. The drive through lady who's name is Jocylien who took order was very rude. During these trying times I understand we're all stressed out, however you should not be working with public with a Nasty Attitude. I spoke with Brandon the manager who did not seem very understanding. Now I just left the drive through and I live 5 minutes away and all of my food was cold. This is unprofessional and unacceptable. I should not have to come back. I will be calling corporate office on Monday. read more

Three stars for food taste, four stars for its ambiance, speediness, and convenience. Compared to my previous reviews, I have been to better places and would rather go there now that I can compare them. Sweet Tea is good, the pork ribs are good. The food had a smoky taste, and the ham, pulled pork, and brisket were tender. Their Tangy Mustard was good according to my coworkers but I personally preferred their original BBQ sauce. read more

Can y'all be any nastier? And unprofessional? And nasty? Oh right I said nasty. Ate at your restaurant this past Saturday, June 15, around 7ish. Ordered a chef salad and had to ask the server to stop filling my bowl with lettuce stems. He laughed and said, "oh yeah, right". Went to the "fixins" bar and found some nice bugs in the lemon wedges. Sat down to eat and were entertained more by the cockroaches crawling on the wall, than the sports channel. The young men cleaning the tables were loud, and disturbing. Banging dishes, dragging chairs across the dirty floor. If there are customers next to the able you are cleaning...show some respect. We eat here twice a month. I wonder how many roaches and flies my kids and have digested...yummmmmmmmmmmmy read more

They seem to never get my order right!!! No pork, no sauce.. That's not hard! I only chose one star because zero is not an option. This is unacceptable.. Then I asked for it to be ready by the time I got there and it still wasn't available. I had to wait another 15minutes. read more

Pappas Bar-B-Q - Barbeque Near Me - Humble, Texas

Whoa, not impressed. It came out cold and hard. Thanks but no thanks. Nothing special about the sauce or beef. It's basically cafeteria style catering at restaurant prices. At least the Cafeteria would serve it hot! Sweet tea wasn't that sweet either. That I liked =) read more

So I've never been to a Papas Bar b q and my friend decided to take me to this specific spot. I ordered the Brisket sandwich chopped w fries and slaw. The slaw was excellent. Fries really Salty and greasy. The Brisket was horrible. I actually end up wasting over half my brisket do to the extreme fat in it. I've eaten brisket all my life and this time I could have thrown up from the fat content plus I ordered it chipped not sliced. I will try papas bar b q again but at another spot and I will stay away from the brisket. My friend had the chicken and it was ok. So I got a response from Chris with a link that doesn't work. Sorry Papas B BQ I'm going to have to pass eating at your restaurant. read more

Ate here for the first time to celebrate the start of summer vacation and definitely think it's one of the better BBQ spots in the area. I was impressed with the food, prices and ambiance. I ordered the baked potato. It was a little greasier than I prefer, but it sure was delicious. My kids split the rib combo because their kids offerings were kind of lame and they loved it! We finished it off with a giant piece of cheese cake and a few coronas (for us big kids). We'll be back next time we're in the mood for some BBQ. read more

Pappas Bar-B-Q - Larger than life cheese cake - Barbeque Near Me - Humble, Texas

Why do the never have baked potatos ready? It doesn't matter what day or time they are always running out and you have to sit in line for 20 to 30 minuets. And it's only 7pm they have 4 hours until closing time so they should keep it stocked. They know they get packed over a ceramic time and should have a extra stack of baked potatoes ready and they don't. The food is good but they just need to do better with options. Even when you try to order something else off the menu when they don't have potatoes the run out of other things as well, fries, sausage, burgers. And they need to go back to the original bbq sauce recipe because the one they have now is too sweet, taste like sugar. read more

I've only dined at this former Luther's BBQ location a few times, but they are pretty much like any other Pappa's BBQ locations. My usual order during lunchtime is the half chicken plate which comes with 2 sides. I always like fresh cut fries as 1 side (no upcharge). They have increased this once pretty good deal to 9.95 at most locations. On occasion though, this location will run a special for $7.95, which is the price I was paying for it a cpl of years ago at their Westwood location. I don't really recommend eating at Pappa's for dinner, food doesn't ever seem to be as fresh. read more

I had the pork trio ,. Great choice ! Cucumber salad and fries as sides, like the spicy bbq sauce over the regular one Brought the family (5 adults ) all liked their choices , there was a over change in our bill which they promptly corrected, Like the their fixings bar , and ice crew tops this good meal ! read more

I think Pappas BBQ tries to hard to emulate Goode Company BBQ (which isn't the best to begin with). Cafeteria style, wood tables but all looks cheaply made, tables are not cleaned off. It is kind of nasty trying to find a seat, and the people here don't seem to care that nothing is cleaned up. Ribs are dry, flavorless, and tough. They seem broiled to me, and are bad beef ribs to boot. The sauce is a weaker version of Goode Company's. Think a thin tomato paste. Slaw was not fresh, hard, and nasty. The baked beans, cold and hard. Maybe worse than Demeris BBQ, which is one of the worst in town. Avoid. read more

Made a quick stop in Houston on our move cross country to see an old friend. I really wanted BBQ and they were more than happy to take us. Their first choice was Tin Roof, but it was closed, so Pappas it was. The service was very quick, you order at a counter and by the time you get your drink your food is ready. I was craving pulled pork, so I got the sandwich, although I wish I would have looked at the menu board a little more closely because most people ordered this HUGE baked potato with beef tips that looked amazing. The sandwich was a little dry, but tasty. You also get a complimentary soft serve ice cream cone. All in all a good experience! read more

Not sure why I thought things would be different. Like every pappa's location, bland and fatty. Sides, drinks and condiments were in need of attendance as well. Not coming back. read more

Horrible place!!!!! It doesn't even deserve 1 star workers with bad attitude!!!! I got a baked potatoes with chop beef that thing was cold af !!! Never going back there read more

Food was good, the customer service was absolutely just terrible! All the staff had an attitude, never coming to this location again.

Basically a fair spot. I got the pork ribs and beef brisket combo and thought everything was simply average. I wouldn't go back. Wish I would have gone to Papacitos. read more

So disappointed in this location. My husband and I went through the drive thru knowing we only had a little time for lunch but bar-b-que sounded good. We haven't been here in a while and I was reminded why. My husband got the special of the day which was 1/2 chicken and a rib with 2 sides. His chicken is the only reason I gave 2 stars! The rub had the perfect pepper sweet taste and the chicken was so moist and had the perfect amount of smoke too. The rib piece he got was so overcooked that he couldn't bite it apart let alone pull it apart so it just got tossed. I ordered the Texas two-step po-boy which was sausage and pulled pork. I must have mis-read the menu as I thought it was supposed to be chopped beef and pork :(. The very little pulled pork that was on the sandwich was so over-dry that it was like chewing leather. Did I mention the couple of thin sausage slices? This was suppose to be a po-boy but less than half the bun was filled and the bread was so stale and chewy too. Oh, you better ask for pickles, onions and sauce on the side if you want any at all!! My sandwich was bare and nothing included. To spend $8 + on just a sandwich that had very little over-cooked meat served on a stale bun is ridiculous. Forgot to mention the sauce, for the little bit that was on the sandwich it had way too much vinegar almost a sour bite to it. Not good and very runny. I thought the Pappas chain had higher standards than this. I truly can't understand how their location downtown has such amazing flavors and is always cooked to perfection and their sauce is thick goodness. How does this Humble location have the same name? This place is such a disappointment. I was so upset by the food I forgot to mention the lousy rushed service at the drive thru/window. Don't ask the girl a question as she might charge you for that! No onion straws/loaf anymore and no homemade lemonade either. Well, at least you got 2 stars. read more

Pappas Bar-B-Q - This was just 1/2 of my under filled dry po-boy sandwich (Texas two-step) SAD - Barbeque Near Me - Humble, Texas

Amazing bbq for a reasonable price. Portions are huge, so consider sharing with someone unless you're starving. I ordered and ice tea and had to hold it with both my hands. This places seems to be a good representation of southern bbq. read more

Chicken: Bad. Sausage: Bad. Brisket: Average. Beans: Bad. Bread: Forgotten. Dining room: Unbussed. Layout: Chaotic. At least the staff was friendly. read more

I'm not super crazy about their lunch and dinner but their breakfast tacos are absolutely amazing. my favorite is the smoked chicken. These tacos are huge and I can barely finish one. read more

The Brisket sandwich was just ok. The Brisket was a little cold. The BBQ sauce was ok. The condiments were great. Fresh pickles and onions. The price was a little more than I expected to pay. Customer service at the drive through was good. Nothing really special at this location. read more

Clean place. Good food but barely warm. Can't stand cold food, and also a cold restaurant. Ordered the mixed platter. Most meat was good but very fatty pork. Pappas can do better. read more

Always a fast food fav for quick bbq!

Went for the all you can eat ribs. First 3 trips the ribs were awesome but the fourth refill they were so dry. I didn't bother going back for a 5th round, and hit McDonald's instead on the way home. (Yeah I can eat). read more

You're typical Pappa's BBQ, serving up the traditional meats and sides. They do a solid job and I might have given them a higher score if they hadn't forgotten to include BBQ sauce with our large carryout order. The brisket and sausage we had just weren't succulent and flavorful enough that they didn't need the accompaniment of some sauce IMHO. The sides we ordered (potato salad and ranch style beans) were both tasty. Pappa's isn't in the top tier of BBQ joints and I wouldn't call them "gourmet" but they're solid for a chain restaurant. read more

The food is pretty good here, however the drive-thru had a long line and when I opened my bag when I got home, I noticed my large order of fried looked like they poured in a small order of fries in a large container. Half if my fries were missing! What's up with that? I paid for large, why short change me? The one time I didn't check my food bag before I left... read more

Our family orders from here at least once a month and the food is always consistently good. Our family always enjoys the BBQ.... admittedly some days are better than others, but their sides are much better than most BBQ joints in the area. With that being said, our family went last night and I was EXTREMELY disappointed on how they were handling the COVID crisis! On a good note, the line was long, but moved fairly quickly considering the circumstances. What surprised me was to see the cashier wearing gloves. Okay.... that's usually fine.... for your OWN protection that is. Those SAME gloves were handling hundreds of orders: touching cash and credit cards. Those SAME gloves were touching and assembling food orders in the paper bags. Those SAME gloves reached into a box of individually packaged breads, filled drinks, and handed them to customers. Seriously? Zero incentive to wash your hands when you're wearing the same pair of gloves the ENTIRE shift! At the very least, another associate who never touched money or cards should have been putting together the food orders. I hope a manager reads this.... because your cashier should NOT be handling food! read more

One of the best BBQ places in Houston. U always get the ribs and they are consistently good. A side salad is also my favorite. Just because it lets me eat greens with my ribs. The staff is also very nice. I come often & shall return. read more

9 years ago I spent a lot of time in Texas for work and I completely fell in love with TX BBQ. Oh brisket ... oh I cry myself to sleep at night wishing you were melting in my mouth ... how I yearn for your succulent delights .... but I digress. Pappas is a solid example of Texas BBQ. It is part of a "chain" of restaurants so there is a certain level of authenticity which you feel is lost, but the food and the sauces are still solid. It is much better than anything I can get back North, but in the Houston area there are better BBQ places. read more