Always have a great customer service experience. They always prep the car very well before going in and they always have towels and cleaner available. Wait is never too long either! read more

danger and negligence: the wheel rollers in the tunnel reversed my car backward almost hitting the truck behind me. attendant knew of the issue and had experienced the same thing this morning and had notified operations manager but the issue wasnt fixed! patronize at your own risk! read more

I don't recommend them I've been going there for 5 years never use there vacuums but there ok but yesterday they said I threw something out and they had cameras something might had fell out I don't but I didn't know they had cameras they say and I've never done that but they called after my wash I said bye I wasn't a member any more they didn't say warning and don't do it again so fuck them there's a lot of car washes hope no body ever goes to them read more

Stopped by to wash my wife's car. I'm not used to driving it so when I pulled up I thought i had put the vehicle in N but I accidentally still had it in D when I let go of break which it rolled for a second and I stopped and put it in Neutral but the young man working there wanted to get an attitude and slammed my car mirrors to the folding position and then yelled " f*****g ***** me off" then proceeded and grabbed the wash broom and slammed it against the back window that's when another employee took it away from him. It was all recorded with there cameras and mine aswell. I will make sure they hear from me in person. read more

Online says they open at 8am. I came at 9:30a and comes were everywhere and no one was working. Waste of time. This location also doesn't have the best car wash machine. I use them for emergency purposes only read more

Pappy's Express Car Wash - Came at 9:30a on a Saturday. Closed - Car Wash Near Me - Royse City, Texas

I have used pappy's since they opened here in Royse City and have always had wonderful service here! The employees are friendly and my car looks great after. We always take advantage of the free vacuums they offer. read more

Pappys is a fantastic family owned business with great integrity. The employees are nice and helpful. It's my go-to car wash. I love how each pull in station has its own vacuums so you don't have to share and they also offer free use of clean towels and all purpose spray - small details that set them apart from other places. I heard they recently added a mat cleaning station so I can't wait to try that, too. My car is always sparkling clean and I always leave happy! read more

Great car wash! Employees are do a good job of prepping my vehicle, the wash tunnel does a great job, and the vacuums are stellar. My favorite car wash! read more

Spent 15.00 for wash. Missed dirt and truck was not very dirty, and drying is a joke as it rolls you way to fast to clean or for the blowers to dry car. Had to drive home and wipe down truck and then redo all windows that had water streaks. Wont be Back. 12/27/2024 @ 11:30am read more

I will give them more stars if I could! they have great service, great location, good amenities (cleaning spray, towels to wipe down the cars, lots of vacuums). Overall we like going here every weekend to get our car washes. I also love that they hire staff with disabilities and is a local family business. read more

Would love to have received a quality clean for the money spent. Clean the first time without any mishaps to my car.

The employees were really nice to my husband and I, they took the time to explain the different plans and what all comes with it. The prices of the washes and the different memberships are very reasonable. We have been to a couple of the other washes over in Rockwall. You may pay a cheaper price but I'll just say you pay for what you get. I was actually pleasantly surprised just how good the Dryer works in the actual wash itself. Most places leaves our vehicles with tons of water spots everywhere. When we got done with our wash we pulled over to take a look and it wasn't that bad. Just a bit of water under the side mirrors and the bottom trim of the car. The line there moves really quick. Its nice to look at being it's a new brick and mortar. We also really appreciate that there isn't tons of water spots all over the building so we don't have to worry about water splashing back up on the car after the wash. Some places are bad about that. read more

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0 my license plate was destroyed and I caught that be before I left , but I didn't see a indent on the lower back . Mike the manager gave me the run around for months and I had to turn it over to my insurance . Even though they new they had damage my plate they wouldn't even pay for it...Please just avoid this place. read more

Worst car wash I have ever been to!!! Paid for bug spray to remove bugs. It didn't even get the bugs off the windshield. Good thing the offer towels to dry your car, took me almost an hour to wipe all the dirt off. Worst $25 I ever spent. I will not go back read more

I love coming here at least once a week! The staff is so friendly and always having fun. I've never had any issues with staff or managers. Memberships are self explanatory, it pays for its self in 2 visits. I live in the country so you know those bugs need to come off ( bug removal I think is $4). Talk to the attendants and they will work with you on your concerns. Definitely recommend!! read more

Pappy's Express Car Wash - Memberships - Car Wash Near Me - Royse City, Texas

Wonderful automatic car wash, with free vacuum and dry towels almost always busy but hardly ever a wait!

I had grease on the side of my infiniti and the Manager along with the staff used towels to rub it all off prior to running it through. It all came off. He even came over to check on it. read more

Pappy's Express Car Wash - Car Wash Near Me - Royse City, Texas

BUYER BEWARE! We have used this car wash for years without issue. However, yesterday as our car was going through a basic wash, it tore the factory wind deflector right off of our car. I spoke to the business and they took down a report. I got a call this morning saying they would do nothing about it because "we have a sign". We have all seen the sign. We understand these car washes take no responsibility. It is bad business on their part. However, we still drive into their machines. I drove in. That was my fault. My post is to warn others that it can happen to you as well. Their machine can damage your car and it will be your fault...not theirs. BUYER BEWARE! read more

Pappy's Express Car Wash - Tore our factory wind visor off of our car. - Car Wash Near Me - Royse City, Texas

Pappys is absolutely phenomenal! We've tried many other washes, but none of them compare to Pappys in Royse City. It's a family owned and operated business and the customer service is top notch. These guys do a wonderful job of taking a simple car wash and making it something special. Visit Pappys during Halloween or Christmas time and you'll know what I mean! Their haunted wash tunnel this past year was amazing!! read more

Just returned from Pappys Car wash, let just tell you SAVE YOUR MONEY-don't bother with this place. Your actually better off just hosing off your vehicle in your driveway. $18.00 for them to do the same thing and you can get a do nothing teenager to tell you to buy extra stuff. I will never return IF I WANT A car wash I can go to ROCKWALL Carmel car wash. At least they KNOW WHAT CUSTOMER SERVICE IS. read more

Do not recommend. Bought the 24.00 wash. Did not get bugs off. The shammy dry did not work and they only have a few vacuums, all were full with several parked cars and nobody using them. It was a total waste. Had to go home a clean my car. read more

I started bringing my car here and have not had any issues with their service. I am on a plan and wash my car a few times a week.

First time in Royse City and after seeing the reviews I was hesitant but had to clean my vehicle. I was not disappointed.. they sprayed down my car prior entering... and it was a quick was and it did the trick! It didn't damage my car and enjoy the free vacuums! read more

I really enjoyed using this car wash since it opened in Royse City. I have gone through the car wash a dozen or more times and have always been pleased with the outcome of my vehicle. This last time I went I asked the young lady to remove my antenna which she attempted to do. I even tried to assist. She explained she had pliers and would get it not to worry about it. The young lady struggled to get the antenna off and after several minutes of fidgeting with the antenna I told her not to worry about it. She apologized and I said it was fine thank you for trying. We went through the car wash and instantly at the first set of brushes in the cleaning tunnel, I heard a very loud sound and I honked twice to get the lady attention but it didn't work. When I pulled out of the wash and went to vacuum and dry my vehicle. I noticed my antenna was ripped off the side of my vehicle. As I looked closer I saw the antenna drug all down the passenger side of my vehicle which you can only imagine caused some damage. I went to speak with the young lady and told her to stop the tunnel as a pickup truck had gone in after me. My goal was that two vehicle would not be damaged. The lady went into the tunnel and found my antenna which was damaged. No big deal I can get another one. The manager Alan came out to take an incident report and informed me they do not fix antennas. I explained to him I have gone through this car wash a dozen times and never had issues. The only thing that makes sense is that the young lady loosened the antenna enough and because she didn't Re-tighten it, it was ripped off. Negligent on her behalf but I was very understanding as I know things happen and plus she was just a young kid. Well a little later I receive a call from Alan and missed the call so he left a voice message advising they reviewed camera footage and determined everything was working properly with their equipment which was never a question. The issue was that she did not Re-tighten the antenna and left it lose enough that it caused the brushes/ equipment to rip off said antenna and cracked the metal Mount/ bracket where the base of the antenna screws in and damaged my paint and my antenna. Pieces of paint chipped off and lots of scratches down the side of my vehicle. When I attempted to call Alan back I left a voice message asking him to call and explain as the voice message he left was really choppy and hard to understand. (Poor connection I assume). I received a call back the next day and Alan proceeds to say this was my fault because I had tried to help the young lady and I had rubber ducks in my antenna so that is what caused the issue. I again reiterated that I have gone through the car wash a dozen or more times and never had this issue. I asked for his name so I could file a Police report which he refused beyond staying his name was Alan. I asked for the young lady's name who loosened the antenna and was refused that information also. Needless to say I will not use this business any more and I caution others who plan on using this business for the vehicle as even if they are to blame, they will not accept responsibility. It's unfortunate because I really like to run my vehicle through often to keep it clean. read more

I have a 100quart cooler in the back full of ice, they say they can't use the blowers to dry the truck cuz it will blow out... water marks all over my truck don't come off, I have a membership here. Also I can go thru this wash 2 times an still not be clean. I have a brand new truck that stays clean, it should not struggle to wash my already clean truck... been told I can't drive thru cuz I have a cooler or a small step ladder that will not blow out of the truck from their blowers an neither will a 60lb pack of shingles. They will Denise you to go thru sometimes if there is anything in your truck so get a cover or take everything g out of your not getting the full service. They will cut it short on you. read more

Please stay away from this car wash! My rear upper brake light was hanging by the wires half way through the wash, banging on the window. Once out of the wash, I immediately parked to see what had happened. I called it to the attendant's attention. He took photo's , took my information and reattached the brake light with some electrical tape. I was told I would be contacted by the manager within 24-48 hours. The following Tuesday I had not heard from anyone, so I tried calling. The phone number listed on the website does not have a voicemail available. I sent an email to inquire about being contacted. Still no response. Finally Wednesday I decided to stop on the way home. The attendant that took my information was there, I asked why I had not been contacted. His response was "it must have fallen through the cracks." He then went outside the door to speak with the co-owner. I could not hear what was being said, however I could see the co-owner shaking is head and waving his arms as if he was extremely irritated. The attendant then came back in and informed me they would not be covering the damage. "Due to the age of the car." My car is in excellent condition. Assuming this would this also apply to a vintage car? I saw the co-owner on my way out, explained this was so unprofessional from a customer service stand point. He did not even give me the common courtesy of a return call or email. It was apparent he was not the least bit interested, and ended the conversation with "have a good day." Condescending and insulting. Several of my co-workers have since told me they experienced damage to their vehicles at Pappy's car wash, scratches and minor damage, and had the same response, "so sad, too bad." There are MANY washes in Rockwall that are fantastic! My suggestion is to drive the extra 11 miles. You will be glad you did. They do a much better job getting your car clean, and they stand behind their service. read more

Pappy's Express Car Wash - Upper Brake light hanging out, gasket missing. - Car Wash Near Me - Royse City, Texas

I have been going to Pappys car wash for a few years now and they have always been excellent. If I ever have an issue the management and staff are very nice and work it out for me. I highly recommend this car wash. read more

This is a pretty sad car wash place. Doesn't wash as well, vacuums barely do their job and actually, no pun intended, suck...I mean it's a very light suction. Would rather go to Rockwall for their wash place read more

I just went through the car wash. There were 3 employees standing at the entrance too busy talking to get the bird poop off of my car before entering the car wash, and of course going through the tunnel didn't come close to getting it off. Not worth the $7. read more

Just had an opportunity to get my car washed at Pappy's Express and truly enjoyed it! I like to handwash my car, at home, but was short on time, so drove up to Pappy's and was very pleased with how clean my car was after. I got the $12 wash. It's a super clean facility and the attendant was such a sweet guy! BONUS: There's also free vacuuming for anyone that gets a car wash!! So, if you need a quick, but thorough car wash, head to Pappy's Express in Royse City! You won't be disappointed. read more

24$ car wash didn't even clean my windows, vacuums sucked. I do not recommend coming here..

I went to Pappy's car was when they 1st opened bought the certificate for 4 car washes went 3 times was ill virus came had to stay home and they keep charging my bank account every month as if I am still going. I call often get no one just a happy message cannot get hold of anyone. They need to refund my money stop charging my bank account . I cannot go there yet because I am confined home, Ann H read more

When they opened, they sprayed the front and rear areas and were very polite. Today, for the higher priced car wash, they would not. Upon being told that the last time we went through, dirt remained on the back and front, the blond girl with a snarky attitude, said that would be $4 more. She was disrespectful and that snark was after she'd snatched up a tip. $20 in with a dirty car and treated without any courtesy. Never again. read more

If 0 Stars could be given that's what they would get. I came to pappy's car wash for the first time I go through the tunnel come out and the car wash completely missed a 3-foot section on the front of my car upon further and closer inspection the carwash also damaged one of my wheels I brought this to the attention of management they took my information down and said they would review video surveillance and look at the brushes in the car wash called me promptly at 8 a.m. the next morning to 100% completely deny all responsibility I have had my car for exactly one week and did a very thorough inspection before buying it and the wheel was not damaged everyone should know how they handled damage caused by the car wash to your vehicle very disappointed in the new business in the area seeing how I thought it was great there would be a new and updated automatic car wash to go through in town read more

We came last night right before closing and they were more than happy to accommodate us! My husband had gotten his truck stuck in the mud earlier in the day and most car washes were closed. Not only did they spend time spraying it off real good before we went through the automated portion, they offered to let us come back in the morning since there was still mud on the rims (there was a TON of mud to begin with, not their fault). We will definitely use them from now on. Good customer service goes a long way read more

Wonderful $7 car wash. The man was super helpful and attentive helping me pay at the machine when I was trying to pay using cash and card. He taped up my blades to prevent damage. The car looks very good ! The self service vacuum was even better, and so powerful to clean up all the toddler crumbs and dog hair. I will be back in a month! read more

Their car wash broke my tail light. I was understanding that these things can happen. I was very respectful with the staff even though it was irritating to be dealing with this issue. The manager assured me they would contact me once they discussed the issue with the owner. Now weeks later with no word. The replacement tail light was $200. Rather than providing customer service and making things right. They ignore the damage their car wash caused. If you don't want your vehicle damaged I would advise not going here or be ready to pay for repairs out of pocket. read more

This car wash isn't worth any type of money. I went to hacienda and spent $12 and my car come out looking better than the whole 5 times I've been through this place. I had a section on the back of my car with bird poop on it and went through 2 times and the section was still as dirty as can be. read more

it's an okay car wash if you don't wanna make the drive to rockwall. it's usually a hit or miss with this one. also kinda sucks they don't offer any rags to dry off car. bring your own if you plan on coming here. read more

I've had nothing but good experience's with this car wash. I have the simple wash membership.