We had a mixed experience with Paradise Water Sports. On the downside, customer service and organization need real work. We had a 50% off coupon through an organization and called ahead to make our reservation as advised. Over the phone, I was explicitly assured they would apply the promo code upon arrival. However, at check-in, they gave us 35% off. I thought maybe there were some hidden fees so I tested with an online reservation and it turns out that the staff did not apply the 50% as promised. Our reservation was for 3:30 PM and was advised to be there and ready at 3pm. The staff spent time fixing the boat from the previous run until 3:50 PM. We could clearly see it was being maintained, yet no one ever came over to update us on the delay. Now for the good: the on-the-water crew is fantastic. The drivers are incredibly skilled, making launches and landings amazingly smooth. The transition between riders was effortless and well-coordinated. Plus, the area has been dealing with a jellyfish problem, and our driver was thoughtful enough to make sure the end-of-ride feet dip happened right in the boat's path so we wouldn't get stung. There is a large parking lot with shared business space. Easy to find location. Great guides on the water who deserve your tips, but management and front-desk communication could definitely use some improvement. read more

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Horrible - They lie about how much time they give in the air with Parasailing. We were promised 10 minutes and only received 6. The kids working there are rude and disrespectful. Do not use this company there are better ones out there. read more

Rented a pontoon for 4 hours. Unfortunately, we were told at check-in that our reservation would be delayed by an hour, but we weren't notified in advance--no call or message. This delay meant we were still out on the water around 8pm and asked to return early since boats aren't allowed out after dark. The staff was friendly and did their best to make it right, but overall, the experience felt disorganized--they didn't seem to know how long we had rented the boat for. I appreciated that they tried to compensate, but better communication and organization would have helped. This may have been due to the holiday, but it's something to keep in mind. read more

Paradise Watersports should be ashamed. Our visit was one of the worst experiences we've ever had. This place is not just poorly managed -- it's openly racist and aggressive. Tobias, in particular, treated our family with blatant discrimination and disrespect. What's worse -- Tobias came up to me without permission, put his hands on me, and snatched the key from my chest. Completely unprofessional, invasive, and unacceptable behavior. No one has the right to put their hands on a customer without consent. When we brought this serious issue to the manager, Derek, he refused to listen. He didn't ask for details, didn't show any concern -- instead, he dismissed us immediately and made it clear he wasn't interested in holding anyone accountable. Meanwhile, other families were treated with full leniency and respect -- we were the only ones singled out and harassed. Sarah, Derek, Tobias, and Alec showed a complete lack of professionalism and basic human decency. This wasn't just bad service -- it was racism and physical disrespect. Disgusting behavior. Do not waste your time, money, or dignity at Paradise Watersports. No customer should be subjected to this kind of treatment. Companies like this do not deserve to stay in business. (Posting a picture of Tobias so others know exactly who to avoid.) read more

Paradise Watersports - (Posting a picture of Tobias so others know exactly who to avoid.) - Boating Near Me - Ocean City, Maryland

I wanted to give minus stars but there is no option like this. I had a very disappointing and unprofessional experience with this jet-ski vendor. The crew was not friendly or helpful--in fact, they were outright rude. Shockingly, they started picking on us during the ride and even went as far as removing the key from our jet-ski while we were still out in the middle of the water. This was not only irresponsible but extremely dangerous. I do not recommend this vendor to anyone looking for a safe or enjoyable water activity. There are many other options out there with better service and staff who actually care about customer safety and experience. Especially Tobias and Alec were the worst person in this whole experience. They don't know how to talk with customers respectfully. read more

My family & I rented a Pontoon boat from Paradise today & we had fun venturing around the OC Bay. "Nick" was very friendly & helped us start with some easy to follow directions & assistance. He was great! The boat was in great shape, minus a storage cabinet door that wouldn't shut (had tape holding it closed). Was a bit pricey, but pretty much everything is in the OC. Good family day. read more

Terrible place. Do not book with them! They only schedule when it is convenient with their schedule. They will cancel on you last minute. Save yourself from the aggravation and go with someone else more reputable and professional. read more

Everything went well from start to finish. Check in was easy and accommodating. The staff was friendly and professional. We drove out to a zone where we had a good area to enjoy. We had a blast. read more

It was a fun experience, besides the tour guys were being very rude and not polite at all while screaming about giving directions and waiting til the end to be nice just to get their tip. read more

While on a family trip to Ocean City, a group of us went parasailing with Paradise Watersports. The staff at the front desk was great and assisted us with all the paperwork. Be aware that the paperwork takes a while to complete so make sure you get there at least 15 minutes prior to your scheduled appointment. This was our first time parasailing. The guys on the boat with us were great and gave us all of the necessary instructions. The time that you spend in the air is 6-9 minutes. We opted for the 800 feet ride. I would not recommend doing the lower elevations. I was amazed that once you get up in the air it's completely silent. My 9 year old daughter went up with me and she had a blast! The view from up there was amazing. It was a lot of fun and the team from Paradise Watersports was the best. I highly recommend them! read more

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Rented jet skis to celebrate my birthday-went on a Monday around 12:30. My husband and I were the only two out which was super fun! We booked online that morning (seamless and easy) and arrived 30mins prior to our ride time to take the mandatory test. We ended up finishing the test in like 5 mins (this is a 15-20 question written test that they have the answers posted-so don't sweat it!). Our guide was Lucas-super nice! Don't forget to bring some cash for a tip should you feel generous (he was super nice about asking for a tip and even mentioned how we don't have to at all-no pressure) we went back to our rental to grab some cash to drop off to him before the end of the day. This is our second time renting jet skis from paradise and both times we had a blast! read more

Paradise Watersports - Boating Near Me - Ocean City, Maryland

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We rented jet skis, the instructor was great! And we had a pretty good time for the 20 mins out of the hour we got to free ride. The time thing is a bit of a rip off. For 129 each for 2 jet skis we wished it was instant ride time for the hour we paid for. It took awhile for the overview and then to get to the spot you actually got to ride took the whole time in a no wake zone so you had to ride single file at 5 mile/hr. We rode in an area that was maybe a mile long if that for 20 mins and then the instructor waved us down to go back, it was a little shocking. So for the other 40 mins it took for signup, instructions and riding to the spot. Pick a place you get instant ride time in OC. You'll get a better bang for your buck. It was fun though and the jet skis were badass. read more

Paradise Watersports - Boating Near Me - Ocean City, Maryland

Great jet ski experience. Easy online reservation and payment. Simple online waivers ahead of reservation. Quick/efficient arrival and testing. Quick overview of operation. Very knowledgeable guide who took the time to build up the confidence of my 18yo son who was riding/operating for his first time. We will be back on our next visit for jet skis and maybe even a pontoon rental. read more

Came in the morning for Jet skis and parasailing. We made a reservation for 12:10pm filled out paperwork, they took a copy of our IDs. Came back at 12:10 and the Karen with the blonde hair who claims to be the manager said we lied and that the reservation was under Jose and we told her that our name was Jose. She said she doesn't look at IDs yet she has all 5 IDs copied. read more

Our boys first approached the desk and got information from the staff. The employees were impressed with them and ended up giving us a free upgrade and some affirming comments to our boys. This is a first rate operation. Don't go anywhere else! read more

When my wife and I bought our lakehouse on Medina Lake, we were new to owning a boat dock. Tom and Matt have been a great resource to help teach us how to maintain a boat dock on an irrigation lake like Medina. It takes a great understanding of how to anchor and maintain a boat dock to keep it in the water. I recommend Paradise Watersports to anyone who needs dock repair and advice from experts in maintaining a dock. read more

Only 4-5 mins time in the air when they claim 8-10 mins. I came back and asked them again and they said 8-10 mins at the counter and informed them we all got 4-5 mins only. The employees there didn't care at all and said yea we can't guarantee the time. That's no excuse. If you are telling everyone over the phone and in persons 8-10 mins then everyone should get that much time. read more

Check-in process/wait time was a little longer than expected but not terrible. The jet ski guides were great. We did the 1 hour double rider for $129 and switched positions halfway through. Each jet ski has a compartment for personal belongings. It can probably fit a whole book bag in there. However, I checked a couple different skis and they all had water in them. Not much but enough to dampen your belongings. My black book bag came out grainy from the salt residue that was left behind from the previous riders. The ride experience was like any other company. The guides take you out to a specific area, let you know where the boundaries are, and let you ride freely until your time is up. My husband lost his hat and sunglasses to the wind so don't wear anything you don't wanna lose. Lol. For those who have never been jet skiing, you will get soaked. I would also recommend wearing some cheap sunglasses to help with the splashing of salt water. The guides also work for tips so make sure take a little cash with you. They greatly appreciate it!! They also have a seafood restaurant attached to the check-in/docking area. We didn't get to eat there cause we didn't have reservations but we know for next time. read more

The stuff was rude and unhelpful. We left after waiting for 45 minutes without any information. Thank God we hadn't paid. Definer looking elsewhere next time. read more

They were already running behind schedule for jet skis at 10:30 a.m. They cut our time short by 10 minutes. The staff was decently friendly. read more

Great crew, great location, good prices, and so much fun!!! I will def come back and do this again. We paid for a GoPro which didn't work while we were out on the boat (they should have checked ahead of time), but they took pics from the boat for us. Otherwise, I'd give them 5 stars... Just better photo prep would have made it perfect! read more

Paradise Watersports - Boating Near Me - Ocean City, Maryland

it was a lot of fun and the guides did a good job instructing us. Where everything fell short was that they were 45 minutes behind when we got there! I do not appreciate a company making a big deal about my having to be somewhere a half hour early with the consequences of losing my payment when I am late but taking no responsibility for their own lateness. They ask for your email and phone number when you sign up online. The least they can do is contact you and let you know they're running late. Two of our party had to cancel because of the companies lateness. To add insult to injury the girls at the check in lied to us and said they are only running 10 minutes behind! read more

Helpful guides but complete BS paying for an hour jet ski but really only being out there for maybe 15 minutes before coming back in. We booked from 3-4pm. We left the dock at 3:19pm and we were back by 4:02. You're required to follow in a line of about 10 out to the approved riding area.. and if you get stuck behind someone slow then less time to actually ride the jet skis freely. The "one hour jet skis" is false advertising. read more

Awesome! We had a great experience. Parasailing was amazing. 800ft up in the air over the ocean was breathtaking!!! read more

Paradise Watersports - Boating Near Me - Ocean City, Maryland

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Avoid Paradise Watersports! Run from them! We had the worst experience ever! We reserved the 25' Everglades Center Console for 5 days and it was one disappointment after another. When we picked up the boat it was filthy. The Yeti, for bait, had old stinking bait in it. Every one of the other compartments contained trash and was so dirty that we didn't want our belongings in them. We were solicited for the insurance that was supposed to be included with the boat rental. I chose the lowest coverage at over $200. The latch on the front storage compartment was broken so the lid repeatedly slammed up and down as we drove. The trim tabs didn't work, probably because they were covered in barnacles. The entire bottom of the boat was covered in barnacles, with the drain holes blocked and bait well blocked so it overflowed. The boat wasn't full of gas when we received it and the attendant told us the gauge just didn't read it all the way full, funny, it worked when we filled it up for return. After my complaints they took off $200 from our rental price which didn't even cover the price of the extra insurance that was supposed to be included in the rental price. I could go on and on. I wish I could have talked to the owner. I'm sure he has no idea that his business is being run in this manner. read more

Went last wkend! Had a blast, got the picture package and a waterproof cam for my own point of view pics. The counter staff was cordial, and the guys on the boat were awesome (Jeff, the cameraman and the blonde captain who's name I can't recall)! SN: I don't recommend taking an observer with you, it's very boring for that person. read more

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We had a spectacular time parasailing for the first time. The crew was great! Very friendly, jokes, and clean music to help us feel comfortable about our ride. The location is super easy to get to with plenty of parking. There were 5 of us. 2 went together and 3 went together. Definitely recommend! read more

Perfect excursion! I've been jet skiing in over 6 vacation destinations and this was by far the best of them all. The bay current makes it a smooth ride with lots of space to have free time. The guides were a great crew professional and knowledgeable. I also went parasailing for the first time and highly recommend it! Go the 800 feet up! Just do it. I purchased the double package and went parasailing And her skiing totally worth it and you can't beat the prices. read more

My friend and I went jet skiing for the first time here this past Saturday. It was easily the most exciting experience from my vacation and I'm already itching to go back. My friend ended up taking a turn too fast and fell off his jet ski (PWC -Personal Water Craft)...the guides got to him very quickly and were checking on him and helped him back on his PWC. I read some pretty bad reviews on this place (specifically about the guides) over on Facebook after we left and I'm quite shocked. Yes, the guides were "goofing off"...but they're 20-something, probably getting paid minimum wage, and they get to ride around in jet skis all day. What matters most is that they are responsive when need be...and from witnessing how quickly they got to my friend after he fell off and how they tended to him, I'm convinced they know their shit. I'll definitely be back when I'm in the area again. read more

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What a shame. Instead of our yearly jet ski fun while we were in OCMD, my girlfriend wanted to do parasailing. She tried it for the first time while on vacation in Mexico and I had never tried it. We were here on a weekday and the wait was 40+ minutes. This was later determined to be for no good reason other than to pack as many customers onto the boat as possible, which made an incredibly un-enjoyable experience. Let me explain this for anyone who has never done parasailing before. You go very far out on a boat with other people. One at a time, a single person or group of 2 people, go up in the air for about 10 minutes. So if the boat is packed full like sardines (with about 12 people), you'll be out there for about 2 hours (like we were) to be up in the air for 10 minutes. At Paradise, the order in which the people go up in the air is determined by the seating position on the boat. I don't quite remember the order well enough to recite it, but we were the last group to go up. By this time, our stomachs were both queasy and I would have rather done just about anything else. I really felt like I was gonna throw up. My girlfriend, who seemed to be handling it better, actually did throw up in the parking lot when we got back. Also, they're getting really tacky/greedy with the tipping. They have multiple signs on the boat about tipping and one says that you should tip the driver/boathand TWENTY percent. So... like $15 a person. Times 12 people? $180 in tips for 2 hours split between 2 people? Do they actually have foreigners fall for this? I gave them a few bucks, as did everyone else on the boat. Also, if it's a foggy day, forget it. Pick another day. If you look at my previous reviews of this place (for jet skiing), it used to be good. It's gotten worse every year. This whole experience was the worst part of our vacation this year and I'll probably never come back to Paradise Watersports. read more

Took an evening parasail and had a great time. The water was quite rough, but our two crew members were experienced and made us feel safe, and the views of the ocean and the peninsula were incredible. You'll go with a small group, but each person gets a turn, and they do 2 and 3 people at a time if you request. Look for coupon codes online before buying. read more

First time experience with this particular company - off the bat - I'm going to list things WRONG -- A) no organization - didn't matter that we booked and ordered tickets a month ahead you will still be thrown in to total chaos - ticket counter is packed and filled with employees who somehow can figure out who's "next" b) had to fill it a questionnaire and find the answers on small boards attached to very limited seating and each person had to answer these questions in order to "pass" to ride - I'm not 100% that half do the people could speak English let alone read it - the answers were All in English - considering HALF IF not more of the group were from different cultures having MULTILINGUAL signs might be a good idea . C) once done we were told to "wait at the end of the dock" - THATS IT - just wait - so we did with 45-50 other people just standing on a very slim dock , looking at the bowels of Hoppers Restaurant and smelling the thick algae/mud with fishy smell for the following 30 minutes while staff milled back and forth - no one engaged in ANY OF the customers - no one knowing where or what was happening. D) Once the previous group returned which was over 10-15 mins late - we were given verbal instructions for about 3 mins - which consisted of one staff yelling at us - telling us how to use the accelerator/brake/ start /stop - he then asked how many of us had driven one before which TWO HANDS were raised (one was me) --- mind you there was 15 jet skis with two to three riders on it . So recap : we were given 3-5 minute instruction on how to drive a $10k vehicle - pretty sure half the people didn't understand English , and had you been in front of the staff who was yelling the instructions you couldn't hear him . We then were shoved off the dock and told EXPLICITLY TO FOLLOW IN A STRAIGHT LINE *** E) ok so picture this now - 15 jet skis , two people who know how to ride , leaving 13 jet skis who were hopefully could keep up and or drive the vehicle . So now we are Out of formation and the one staff following us loses his mind and starts motioning and yelling for all of us to fall in line --- super easy if you understand how to drive these things into waves / choppy water / boats zipping by / other jet skiers who are trying to keep up !!! F) we finally get to the actual part of the bay to ride in and were given instructions again this time we were suppose to " stay in " a boundary that was pointed out to us in about 3.5 seconds and told not to cross orange buoys ( there were like 20 orange buoys) --- then they set us free!!!! *****POSITIVE***** awesome/ fun/ fast / cold & amazing riding experience !!!! Over way too quick !!!! Continue of letters .... G) once we were done we then were all told to gather round the staff and basically talked to us like a kindergartener- LITERALLY -- " have you been to elementary school ( hand motions invovled) this is a straight line ( showing hands in a line ) -- is THIS a straight line ? ( hands askwed) !?! *waiting for answers from us * WELL IS IT !?! is this a straight line !?! ( hands motioning again) is it !?! " EXTREMELY CONDESCENDING - at $100/a pop I could have stayed home and had my mother yell at me like that !!! We didn't get our full hour in because the staff was clearly agitated by the fact that no one could understand what they were saying . I'd suggest to the owner who was also yelling at the customers to --- RETRAIN and RETHINK your staff etiquette !!! Also gets some BILINGUAL employees! read more

Awesome time, we parasailed and jetski'd. Great customer service and friendly staff. Will definitely return!!

Jet ski was good and parasailing was awesome, also parasailing crew guys were awesome too but customer service desk two ladies were too rude and made fun too us. They didnot give us detail receipt. read more

We booked a party of three yesterday for the parasail at 11AM today. The guys did the trip and said they enjoyed it (even though they were only up in the air for 10 min on a 90 min boat ride). Afterwards we went to the hut to inquire about the pictures that were available to buy. The "acting manager" (young woman, long black hair, nose ring) informed us that "people don't usually look at the pictures before they buy the disk". We told her we wanted to see them before we spent the $55. She looked at them and almost immediately said that the battery died so she couldn't show them to us. I said, wait, well, I want to see the pics before I buy the disk. She seriously told me that NO ONE looks at the pics before they buy the disk! Really? She claimed that ALL the batteries were dead, and said that the guys who take the pics on the boat had dead batteries too. OK, REALLY??? How coincidental, since he just came back from taking the pics of the group! If you want to sell pictures, then you would have charged batteries in the camera, right?? So then two other young women working there came by and started telling us the same thing. "It's not our fault, etc." Then one of the guys from the boat came over and supposedly looked at the pictures using his own camera. He literally looked the disk out, tossed it across the counter and said there were no pictures on it. OK, so now we're getting suspicious. So the woman with the black hair DID see some before the "battery died", but then this guy looks at them in his camera and it's blank? He claimed, "Something must have gone wrong." So what about the people who DID buy that disk for $55 and went home and had NO pics on it. Then on top of it, the guy from the boat tells me to "Why don't you just leave and have a great f***king day." I seriously could not believe this whole scam was happening. I said, "Sure, you want us to leave because someone actually caught you at what you are trying to do to customers. You don't care, you already have our $250 for the rides, so who cares right?" His response??? "That's right!" PEOPLE!!! DO! NOT! spend your $$ here. The staff here is awful, they don't care, and they clearly are running some sort of scam to get whatever $$ they can out of people. I forever will tell anyone I know to not go to Paradise Watersports after this experience. The guys said they had about 10 min up in the air for the ride, and then we had this fiasco afterwards. Please, whatever you do, learn from our mistake and GO ELSEWHERE!!!! read more

We started late because the group ahead of us was late, but Paradise used our group to get back on time so we ended on time giving us a very short time to actually ride. They claim that the training time is not countied in the hour of ride time, but we were only on the water for about 30 minutes total. Very disappointed in their system and the somewhat condescending attitude of the guide for our group. See review from Elizabeth M, Alex J, and others for a similar experience. We paid a lot of money for 10 minutes of riding time. read more

Shady business! Beware Their groupon deals were a trap, made you pay $14 on top of $75 in taxes which is 2.5 times the Maryland tax and the hidden costs aren't mentioned anywhere in the groupon. For jet skiing get ready to be pulled out of the water within 45 minutes instead of the hour rental. There's other quality places around ocean city, shop around and don't fall into th nice location trap. They made a reservation and didn't honor it. read more

The owner Tyler Barnes was misleading and only told me what I wanted to here. Beware of deceptive business practices. $1000.00 deposit has not been returned. Reported to BBB. Best buds and promises made, wait till they get your cash! Mark read more

Ok. Mixed review here. We did the combination of both parasail and jet ski. The parasail and crew were awesome. Great experience. Very short however. You're only in the air for about 5-10 minutes. But the two member crew made it fun and were very professional. The jet ski was the real bad part. First, you have to take a quiz to ride. Then you get to the point of riding and get a 20 minute lecture from the staff on how to ride and safety. Then, they haphazardly release your ski. When we finally got going one of the riders, 5 minutes into the ride at 5 miles an hour, fell off his ski. Everyone had to stop and waited for at least 20-30 minutes while the staff figured out what to do. When they finally sent another staff member we maybe had 20 minutes of jet ski time in the obscure "riding area" which was bayside vice oceanic. read more

My first time visiting this place and can't wait to go back! The staff was courteous and the instructors were great. Jet skis were in good shape and it was an overall great experience. read more