We booked this resort after reading tons of reviews on TripAdvisor. We knew what to expect, and what not to expect so we kept an open mind. We travelled from Aug 30 - Sep 6. We travelled as a group of 6 people (2 couples and 2 girlfriends) Weather was hot and humid, and sunshine came and went but it was great for the first 4 days, our last two days there was a tropical storm and risk of hurricane affecting us which really ruined the end of our trip. First, the location is pretty central between both San Jose Del Cabo and Cabo San Lucas. The biggest seller for us was that this hotel is on one of few swimmable beaches in Cabo. When we arrived for check in we got pretty good service from Front Desk - Jairy was awesome she was quick and efficient. Melia group of hotels offers free Wi-Fi if you are a melia rewards member, the only annoying thing is you'd have to go to the front desk every morning to get a new password. Wi-Fi signal was stronger in some parts of the hotel vs others. We were originally in the 4th building Room 4416 and we had the best signal relative to the other two rooms our friends were in. One of our friends were in 4408, and the other in 3422. It was spotty for them but hey can't really complain if it's free right. I was pretty impressed with this resort because of the water bottles they serve. When you ask for water at other mexico resorts they will usually give it to you in a cup with what I think is filtered ice, but Melia Cabo Real actually gives you chilled water bottles. The only catch is that it warms up very quickly because of the weather and you can't really put ice in them. Our room was an oceanfront view that we got upgraded to and we loved it. Food: There was one main buffet that we went to for breakfast, lunch and dinner. La Palapa, food selection was better than average, but not much change from day to day so we kind of had to figure out what foods we liked and try to rotate them so we wouldn't get tired of them. Palapa was the outdoor buffet, and Agevaro was the indoor buffet. Indoor buffet had the same foods, air conditioning so slightly more comfortable. The make your own pasta bar was probably the best dinner we had which was offered at Agevaro two of the nights. Our favourite servers were Urbano and David, they were so good at making sure we always had liquor lol and urbano was so helpful on our first day he actually brought over a purse rack for the girls so we could sit comfortably. One of the nights we had made reservations for the a la carte restaurant, can't remember the name but it was the mediterranean/brazilian one - omg it was awful! the portions were tiny and the chicken tasted like rubber. I've travelled to Mexico 5 times and usually the a la carte restaurants offer "higher quality" food but this was the total opposite at Melia. We left unsatisfied and still hungry. We just stuck to the buffets from then on The bar staff were overworked and understaffed, they were pleasant but you could tell they were exhausted. Melia really needs to evaluate how they staff because waits at the bar were longer than 5 minutes and it didn't matter if you tipped more because they were just stretched thin. Entertainment: this is not a party resort, we knew that before booking - but we expected a little more. At other resorts I've been to the day entertainment staff by the pool made a real effort to involve people in activities and games and gave out cute little prizes. Melia definitely lacked a sense of enthusiasm or energy. This was especially obvious when the tropical storm happened and we were confined to our rooms/lobby area. One night we had our own little party in the lobby with other guests at the hotel and loved our server Monica. We wanted her to party with us but she couldn't because she was on shift. Too bad because she probably would have been more fun than the actual entertainment staff. The big guy that bartends at the lobby bar is nice but also overworked. It was just him most of the time serving EVERYONE at the lobby bar. We did go into town (both San Jose and Cabo San Lucas) - I would highly recommend people to visit old town cabo, the bus ride is 2$ USD and it comes every 15-20 minutes. other reviews said the airconditioned bus with Wifi was a better ride, but we disagreed because it was still so hot and stuffy. You can get souvenirs and sightsee in the old town and there is more room to bargain whereas Cabo San Lucas is a huge mall so you pay the price you see. The pool was pretty warm, some areas were cooler than others but it's pretty standard nothing that special to it. I liked the chairs by the pool they had these cushions (could use some cleaning) but the chairs were wooden which felt more stable than the usual plastic I've seen at other resorts. I probably wouldn't come back here again - beach was great but didn't make up for everything else that was lacking. read more

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We had a great time staying at Paradisus Los Cabos. It was our very first time booking an all inclusive trip and our first time in Cabo. Overall, the hotel was wonderful! The staff was extremely friendly, polite, and professional. They saw to our every need! The room was clean and refreshed everyday. The hotel decor was beautiful. If you like modern looks, then this hotel is for you. The hotel is located about 15-20 minutes from Cabo which was perfect for us. It wasn't too far from everything but it also was in a perfect quiet location. If you're wanting the hustle and bustle of the city and enjoy the nightlife, then this hotel probably isn't the best for you, but it was perfect for me and my husband. We are more of the laid back, chill kind of people. The pool and the wet bar was great! The beach, on the other hand, is just okay. Like everyone else has said, wear shoes when you go down to the beach! The sand is not fine like other beaches. It has small rocks and pebbles which makes it uncomfortable to walk. Also, there is not much shade except for the umbrellas. We usually went to the beach in the morning when it wasn't too hot outside and went to the pool when the heat came. They do supply all the beach towels which was great! The reason why I did not give this a 5 star is because the food did not impress us. The only restaurant we actually really liked was Gabi, which is only opened from 11am-6pm. We were very happy with the food and wished we ate there more. All of the other restaurants weren't that great sadly. Altogether, we had a great experience during our all inclusive trip. read more

Amazing hotel! Food delicious. Staff very friendly. Rooms amazing. We checked out of Riu Santa Fe after one night and checked into Paradisus and I'm happy we did. The hotel setting is spectacular and we loved everything about it read more

Overall the experience was good. We were their with our daughter and her family, including our grandchildren. We stayed 8 days and had a wonderful time. We did have one experience though that took away from the total experience. The resort has several restaurants on site. Each with a varied cuisine. On our second to last night we chose to go to a restaurant called MOLE. It was Mexican cuisine. The experience started off with us (6 people) having to wait over 15 minutes even though we had reservations. From there it looked like everything was going to be fine. Water and drinks were provided, Chips and salsa were delivered. Our orders were taken. After about 20 minutes 4 of the six orders were deliver. After waiting another 30 MINUTES the remaining 2 orders were deliverEd with no reason or apologies for their delay. By this time the other 4 people in our party were well finished with their meals. By the time the 2 served diners were finished eating their meal the remaining party members were well ready to leave. The night was ruined. We had originally planned on ordering desert but with everything so far off timing wise we decided not too. No desert. No tip. When leaving I mentioned to the manager about the quality of the service and he just laugh under his COVID mask. It was a shame because other than that one incident everything went perfect on our vacation. read more

A large group of friends and family stayed at paradisus Los Cabo's for about a week from June 18 thru June 24th 2021. This place has great potential but the execution and service leaves a lot to be desired. The positives: -the rooms are great, clean, well serviced with mini bars being stocked every night. The room service is good but a limited menu. -They had 4 restaurants open. One of those, La Palapa is the best with great food and good service. The other 3 all have issues. The food quality varies by restaurant once you are able to get it served (sometimes taking hours). -The employees are friendly and polite and really want to do a good job but the management is really not set up to handle the volume of people post Covid. The facility is nice and clean, pools are good and access to beach is great. Bars and drinks are great but sometimes too slow and busy. The negatives: -restaurants are overloaded and unable to keep up with demand. Service is incredibly slow and the employees are running around because there is no system for managing orders or service. No one waiter is assigned to your table, and multiple servers are just reacting to complaints. -the idea that we waited 3-4 hours every day o. Restaurants and on service in an all inclusive is simply unacceptable. They need buffets where the guests can serve themselves and not wait hours for terrible service. The Covid excuse is getting old since there were multiple other hotels there that had buffets. I had even made reservations one week in advance for our groups at all their restaurants. That process alone took 20 emails to accomplish. Overall, we had a good time despite the poor management of this place. I would only go back if they had buffets in addition to restaurants and much better system for reservations and management than they do today. Ron read more

This is my second stay here. I brought friends this time looking forward to the same great experience as last time. Before Covid I would have given this resort an all around 5 star. This time I was disappointed. On a positive note, check in was great, rooms were clean and comfortable and our spa experience was very good. The food was not as good at the restaurants this time, just mediocre. My biggest beef is with the table service. Most of the servers at the restaurants were inattentive and often rude. Note, Jeremiah at LaPalapa was very good and Imen at poolside was attentive. Most wouldn't look at you and it took several requests to get anything at the table. I did notice that we didn't have any women servers. Women were employed as hostesses only and we often had to request their assistance to get our waiters attention. They were always very nice and tried to help. The food was good for being all inclusive but not close to the quality of my last stay. I was very put off by the lack of service from the waiters. It seemed like they were annoyed. It was a huge bummer! The spa was very good and we all enjoyed our massages. I am hoping that the resort is still adjusting to being back from Covid. I think I will research other options and follow the reviews for our next trip. read more

Don't get me wrong. It was a great short getaway. My hubby and I needed a break from LA after a long business trip and we decided on Paradisus after reading their positive reviews. The food is good. Not great but definitely good for being all inclusive. The hotel itself is very nice. Large, extremely comfortable, clean rooms. The staff is super uber great. In fact, they are worth 2 out of the 3 stars. We always made sure to tip them a few bucks. They very much deserve it. So, why the 3 stars? The obnoxiously loud club music that is unavoidable wherever you go. When we first arrived, we had a very nice suite but decided not to go with the royal suite option only because we really didn't need a butler. Also, when we spoke to someone before we arrived, they assured us that we can use the adults only facility without the royal package. That's not true. Only royal service members can use the adult pool that is the only slight refuge from kids and club music. So, we upgraded immediately, come to find out, the kids were avoidable but not the music. The only way to avoid this is to hang out on the beach. They have the only private swimmable beach in Cabo. It was a lifesaver. The pools, even tho are quite large, it's very cold during the winter months. I found out that no hotels in Cabo heat their pools so don't pay the extra bucks for the swim up room option. You won't be using it. Anyway, overall, the staff and the beach made this a worthwhile short break for us but it's not quite the relaxing, calm vacation we were looking for. read more

We spent 5 days at Paradisus Los Cabos celebrating our honeymoon 8/14-8/19 and it was absolutely amazing! This was our first experience with Melia, Paradisus and staying all-inclusive and it could not have been more perfect. The Room: The ocean view swim-up room was plenty big for us. We had a comfortable king bed, TV, double shower, tub (never used), stocked bar, mini fridge and snack drawer which were all refilled daily. The closet area was large with shelving, drawers and hangers. Nice robes and slippers provided as well as good shower products. The room safe was easy to figure out. The bath towels were soft and at least 7' long. Use of a beach bag, which we loved so much we ended up purchasing as we left. The TV got a mix of American and Mexican television, but we didn't come to Cabo to watch TV, so it didn't really matter. We never heard a peep from guests on either side, so the walls must be very insulated. I'm pretty sure room 3016 is the best room in the entire resort! The Resort: Clean is an understatement. This place is immaculate. Most of the resort is in the open air. We never saw a single piece of trash, or any bug. The staff was constantly working to keep gardens clean, floors mopped and pool areas picked up as guests left. We enjoyed the main pool in the morning when it was quiet and we had good access to the Wet Bar, and the Royal Service pool in the afternoon when kids started to show up at the main pool. The beach is advertised as "swimmable", but we didn't get to experience that since it was black flag our entire stay. We did go into the water once near a rocky area, where the waves were more broken up. The Food: We thought the food was amazing. We never experienced a bad meal. Even room service was delivered fresh and fast. We had one breakfast buffet at Market Grill and three at Naos, which I believe serve the same. A good selection of American and authentic Mexican dishes. Mimosa and Bloody Mary bar every morning was a nice way to start our day! Dinner at Mole was great. Order the chocolate mousse for desert and you'll get a nice show. Gabi Beach has a sit-down restaurant near the pool area and also serves the pool guests via waiters. If you're Royal Service you have access to La Palapa and the top floor Royal Service Lounge. Both of these feature a more upscale menu in a more adult atmosphere. We never waited for a single table at any restaurant. We went to Gastro Bar on our last night. This is the only restaurant for an additional fee and requires reservations. It was pricey, but a nice experience. The Staff: I can't say enough about how wonderful the staff was. Carlos, our butler, was very helpful from the start. He gave us a tour of the resort, set us up with lunch right after we arrived and showed us everything in the room. Octavio, a bellman at the front, was helpful in offering advice on which neighborhoods to visit. Amando, at the Wet Bar, could make any drink we could think of and never slowed down for a second. Derek, at La Palapa, was our first and last waiter during our stay. His English is excellent and he's quick with the drinks around the Royal Service pool. My favorite bartender, Dalia, is a small, quiet woman who made the best Bahama Mamas. Every staff member we encountered was always friendly, always said hello and was always busy doing something. Royal Service: I booked through Expedia, so I'm not exactly sure how much our upgrade to Royal Service was, but it was definitely worth it. Perks of Royal Service include a room upgrade to an adult-only building, access to an adult-only pool, access to La Palapa and the Royal Service Lounge, a butler who can be reached via the cell phone you're given at check in and impeccable service. We were also able to have 2 garments pressed each day, if needed. I don't recall reading it anywhere, but we did find out at the spa that Royal Service has access to the Sauna, Steam Room and Limbic Pool, which we did take advantage of. The Spa: We decided that since it was our honeymoon, we would splurge for the couples massage. BEST DECISION EVER. We were able to get 20% off, just by asking. The spa is a quiet, peaceful area of the resort. We were given clean robes and sandals and provided lockers for our belongings. After our massage, we used the sauna, steam room and limbic pool. Overall, this was by far our best, most relaxing, kid-free vacation. A perfect honeymoon. We can't wait to go back! read more

Currently a first time guest here....took 2.5 hours to get our upgraded on spot room despite checking in at 230.....ate dinner at the "free" Royal Service restaurant and bought 2 bottles of wine. Made me go to my room for my credit card instead of simply charging meal to my room, and then did not like my signature on my card receipt and made me sign it again...are you kidding. 2 nights left here for a big celebration. Had no issues last year at hotel (won't name it) almost next door. Day 2: why would I wait for a wide open patio buffet for 45 minutes for a table for 2 people, answer: all inclusive control measures. So much for Royal Service read more

Came here June of 2017. Had a great time my family loved their experience here. I have two small boys and they were in heaven all the food they wanted and spending all day in the pool. Restaurants were great didn't not have something I thought was not good. Some advice if you want to eat at the non buffet restaurants get there at 6 when they open if you wait until 8 it will take an hour to sit down these restaurants are small and can't accommodate a lot of guest. Fortunately my family likes having dinner early so we never had trouble. Can't beat the staff I made the mistake of leaving my backpack at the restaurant with my kids iPads I thought for sure there gone. To my surprise the staff kept them for me safe, if that would've happened in the USA I would've never got them back. One thing please tip the staff like cleaning service good they don't make much and work very hard. read more

Overall, we had a pleasant experience at the Paradisus Cabo for our wedding. There are 3 things that are superb about this hotel: the property, the food and drink and the service. The location is essentially brand new so everything was impeccable. The pool area, the cabanas, the rooms, the linens, the lobby.... I could go on and on about how wonderful the hotel space is. The beach at the Paradisus it a bit rough as the sand is not smooth at all and you can barely walk barefoot because of the rocks. However, bring some water shoes and you will be fine to walk and swim in their sectioned off area that was safe. Do not try volleyball because it's so rocky that several people in my group ended up with cuts on their knees due to the rough sand. Everything seemed to close a little too early and that was a bummer for a vacation spot. For example, the beach chairs needed to be brought in at 4pm so you couldn't watch the sunset at the beach and beach bar closed at 5pm. Do get yourself into Royal Service so you can get a butler and access to a private pool. It's a great experience to feel carefree and taken care of and they were very helpful and accommodating the entire trip. If you can splurge get a Master Suite. It was a beautiful 3 room suite and one of the nicest rooms we've ever stayed in. We also stayed one night in the swim up suite, and while not actually a suite (just one room) it was a fun treat to have a pool as a balcony. While we were there, we and our guests did not have one bad meal during our entire stay, but be prepared to wait. All the restaurants were wonderful and provided enough variety for a week's stay. We would not recommend La Palapa for breakfast as the service was extremely slow and it took over 45 minutes to get served. When you compare to the breakfast buffet it is not worth the wait as their food was comparable and much faster. The upscale Mexican restaurant served one of the best meals we had (fish of the day), but unfortunately this one also took extremely long. It took them over one and half hours to serve our meal. Of course, this could have been related to us having a large party, but they wouldn't take reservations so I'm not sure how this could be avoided in the future. Market was always great and quick and the Japanese restaurant also hit the mark with great sushi and ambiance. Orfelia who mainly worked the Gabi club/lounge deserves an honorable mention because of how great she was. Orfelia helped us in several events during the week, always with a smile on; she really went above and beyond with her service. We were very disappointed with the experience at the Gabi Lounge. We specifically asked several questions about the hours and the experience because we were looking for a property that had a club for our family and friends. We knew they like to party and don't like going to bed at 10pm on vacation. We had been told in our scouting visit in January that the club had a DJ's every night and that it was open until 2am. We quickly found that this was so far from the truth. First of all, the club closes at 1am every night (if you're lucky) as they don't have a permit to open later. To call it a club/lounge is really an overstatement. The lights were always on high and they didn't play any music! It was elevator music the whole time (with barely any volume). I actually remember going to the bathroom at the lounge and the bathroom had better and louder music than the lounge itself! We complained many times as my family started arriving on Tuesday and by Thursday of elevator music everyone was getting really frustrated. They brought a DJ for Friday night which was an improvement, but this place only plays electronic and house music. The employees told us they were forbidden from playing latin music as the management felt that the resort was too high class and it was a certain vibe and imagine they wanted to maintain. While I am sympathetic and actually like the vibe of this place during the day, they took it overboard and made it a boring resort. I myself spoke to one of the directors of the resort but we felt we were unable to come to an understanding. We had about 50 people in our party, were the only ones at the lounge every night and yet they refused to accommodate what the guests were requesting. I'd suggest Melia allows their properties to listen to what their guests want to ensure a better experience. Especially when out of the 60 people that were in Gabby lounge, we represented 50 of them. Don't let the beautiful lounge chairs and space fool you. This is more looks than atmosphere, nothing to do at the lounge, so it's a total waste of a beautiful space. I'll submit a separate review focusing on the wedding details... read more

This is my first night at Paradisus Los Cabos. I have had may experiences with other all inclusive resorts in Mexico, this is not my first. A few disappointments so far: 1- first was at the entrance, huge lobby with 0 (zero) garbage can anywhere. 2- The minibar in the room is only filled with beer, soft drinks and water. I have asked every single person met so far about snacks or milk and they are not available in the whole resort!! I found a Family Concierge room, inside there were some snacks and individual milk packs. I grabbed some for the kids and went out, one of the employees followed me to say that this room is inclusive and I shouldn't get in there! Though it didn't have any sign of being exclusive to certain guests. 3- when we are in the lobby/restaurants level, we can not grab any drink from anywhere without going through the buffet! I thought we should find these drinks in every corner! 4- I checked in my kids to the game room, it is a nice area, but they don't watch over the kids at all. It is not safe for kids, some kids kept running out without the people there even notice. 5- We had dinner at the buffet for our first day here, it is really tiny buffet with not so many varieties. I haven't been through the first night yet, but I could only say I liked how the beach looks, the resort is really clean, but people working here are not that nice. read more

This is our 2nd time at this resort and I must say this 2nd time was a bit disappointing. We had a problem with our dinner reservation at bana for their tenpanyaki dinner. They somehow lost our reservation because they had called me in my room a few days prior to make changes because there was a burlesque show so some of the restaurants will be closed. So they offered us an alternative bana tenpanyaki so I agreed. Well when we went on the day we were suppose to, the host said there's no reservation. We spoke to the front desk manager and they pretty much shrugged it off saying his hands were tied. There is nothing we can do. If we allow you to go there you would cause chaos in the kitchen because there's too many people. Also he added service will be very bad or slow. Well slow is nothing new to us hey we are at a resort so we don't mind the wait. However we do mind the lost reservation and management pretty much just shrugs their shoulders. It seems like it happens quite a bit and it's nothing new. I felt I was being blamed for not asking who I spoke with to make the change of reservation. Instead of taking responsibility for their mistake. It's 6/14/19 we made reservations again at bana tempanyaki in the morning. We got our reservation confirmed so let's hope for the best. 1 hour prior to our dinner reservation we get a call from Carlos to remind us that we have a 6pm dinner reservation. I'm so happy that he followed up with us. Thank you for making things right. 6/17/19 an update on another mishap. After lunch we decided to head back to our room and the key card stopped working. I went to the front desk twice and each time they say it will work now. It wasn't until the 3rd time they sent someone to take a look at it. Turns out their door card reader's battery died. Again no apologies for their mishaps. I guess it's just an ordinary day for them. 6/18/19 this was our last day and we went to breakfast in the morning before checking out. Guess what?! When we went back to collect our belongings to check out we got locked out of our room. Again we went to the front desk twice. Both time they said it will work now, well it didn't. At the end the housekeeper used her keys to get us in. We are so grateful for the housekeepers. I tried to really enjoy our stay this time, but they made it very hard. Some of the staff there are just not helpful. Hugo at the front desk is horrible. I'm not sure why they decided to put him there. He is rude and doesn't want to be bothered. Juan the trainee at food and beverage is terrible too. He has is rude and unwilling to help. Service was definitely a hit or miss. More misses this time unfortunately. So overall regrettably a 2 star review for this resort. Ok let's review the poolside service. We stayed a total of 9 days and not once did we get asked by the pool staff if we needed anything! So one day I asked a pool staff if we can order a burger. He told me no, only fries and nachos. Then he said ask the host of the restaurant. So I did and she said the same thing. Then my husband asked another pool staff and he said sure we can order it. So there you have it this is the type of service you can expect at this resort. This same attitude also applies throughout their resort this time. It's really unfortunate we loved this resort so much the first time around 2 years ago and things for them definitely changed for the worse. Food quality review, it has gone way down from 2 years ago. Their burgers are terrible. Lots of fillers this time. Not much food variety either. It seems like they recycle their buffet dishes a lot. On their website it stated woodfire pizza. Well don't expect that, it's more like oven baked soggy pizza. I think overall they season their meat with a lot of msg because after eating it I feel so thirsty. If a resort is going to advertise themselves as a 4 star resort they should do their part to ensure that rating by providing good customer service and making sure their daily operation is running smoothly. We didn't get their royal service or family concierge service so I'm not sure if that would've made a difference. If it does they should've told us if we didn't get their family concierge or royal service(adults only) service will be a hit or a miss. Vacation time is precious to everyone and no one wants to deal with poor attitudes/ daily operation mishaps while vacationing. read more

Phenomenal resort with stunning views of the Sea of Cortez! Customer Service is their priority and the staff truly cares about every aspect of your stay. We stayed in a beautiful and well-appointed Family Concierge Ocean Front Master Suite with an incredible view of the ocean and pool. Our Butler, Mr. David, was top notch and ensured every aspect of our vacation was perfect from reserving our dinner times at the restaurants to ensuring we had plenty of dry towels at the beach. Mr. David surprised our children (ages 12 and 10) daily with fun balloon animals with accompanying stories and delicious, freshly baked cookies every afternoon. Our housekeeper, Cirala, was impeccable! Our room continued to look as beautiful as when we arrived until the moment we left. She was so kind and thoughtful. Apollo, a manager at Paradisus, took the time to talk with us about our stay and was on top of making sure our visit was memorable. Activities were awesome! We loved the sushi class at Bana, the fascinating fire show on the beach, water aerobics, the light show and of course, the darling turtles that hatched during our stay. Our 10 year old enjoyed the craft activities at the Kid Zone and the staff was so kind and caring. The Team at Family Concierge was incredibly helpful and kind on the days I stopped in to get some work completed. I wish I could hire them and bring them to my office because they made my work day so incredibly enjoyable! For my wife, the highlight of my stay was the FOOD! She has Celiac Disease which is an autoimmune disorder triggered by ingesting gluten, a protein found in wheat, barley and rye. For those of you with food allergies/intolerances I know you understand her difficulty with eating out. She has NEVER been treated so incredibly well in her life. Not only was she able to actually eat, she was treated with such kindness and understanding. When we first arrived her food choices were fairly standard and she was pleased. By day two, their team of chefs started to prepare her dishes that she only dreamt about (and often cries about because she often feels so left out when we go to restaurants). I just want to lift these amazing people up in praise: Chef Jaime Peralta who not only greeted her each time we arrived for lunch at Naus and walked her through all of her gluten free choices but, went out of his way to create gluten free surprises for her including the most delicious and soft rolls, hot and crispy french fries that he prepared in clean oil in a dedicated pan, a hamburger with GF bread that was delicious and so many other treats! She literally cried when we left on Saturday because not only is he a phenomenal chef, he is now her friend! Chef Andres always ensured her breakfasts were top notch, tasty and gluten free. Chef Roberto at Bana was incredibly talented and entertaining at the Hibachi Cooking Table--highly recommend making a reservation! Also at Bana, a huge thank you to Ricardo, Chef Francisco, Alfredo, Javier and Juan who made our kids the most incredible milk shakes! I would like to say that Billy at Gabi was incredibly delightful and made sure my wife had a safe and delicious lunch on the two days she ate oceanside. At Market, I cannot thank Mr. Gerardo enough for his attention, kindness and for ALL of his incredible surprises from three different types of rolls to a chocolate avocado dessert that was insanely delicious! Gerardo even stopped by when we were dining a Bana to bring in another special dessert and to ensure my wife was enjoying her meal. Rafael at Market was also amazing and ensured his staff understood my wife's dietary issues. I cannot possibly say enough about the Naus Hostess, Ms. Julissa. I think it would be an impossible challenge for Paradisus to find anyone like her! Customer Service is her gift. She is one of the kindest people I have ever met and she took care of us so well everyday (we missed her soooo much on her day off!!). She helped translate my wife's needs to her staff and executed everything flawlessly. Speaking of the Naus staff, our servers Monica, Isauro, Melody and Mario and were so attentive, thoughtful and kind. I absolutely LOVED seeing them each day for breakfast and lunch. Ms. Litzi at Mole was phenomenal! She helped surprise me with a lovely dessert for my 45th Birthday. Also, I would like to thank Carlos and Mr. David for surprising me with balloons, champagne and cake on my birthday! read more

Gorgeous beach. Food too too too salty. Clean facility friendly hardworking staffs. No night club after dinner nothing to do. Been to many inclusive in the last 10 years. Not great food selections here. We would highly recommend Hyatt ziva instead read more

Sadly our vacation was canceled b/c of the weather and flights getting canceled and then being sold out, but I wanted to say how great the customer service here is. Between the corporate being so nice and accommodating in helping us make sure everything was booked to the actual hotel staff for helping us out to cancel including Patricia who was a huge help, will definitely be booking a stay here in the future! read more

Our family stayed here for 5 days. Had a good time. Food is good/decent, but not amazing. The resort is small, walkable, super clean, safe and quiet. Staff were very friendly. Our 5 year old LOVED Kidszone and wanted to be dropped off there all the time. The service was slow. takes on average 30min+ for food to be delivered to your table after ordering. And this is just the appetizer. They do deliver your drinks very early on. Pool is gorgeous. Shows are fun to watch. We stayed at the "oceanview" room but can just catch a small side view of the ocean. I wouldn't recommend paying extra for ocean view rooms. We didn't do family concierge service but felt that the service and experience in general was great already. Overall I would recommend this resort to my friends and family. we had a good time and felt it was worth the price we paid. read more

Hotel Paradisus Los Cabos was amazing! I went in November 2017. I decided to go with the Royal Service Swim Up Room and I am so glad that I did. My Butler, Omar embodied the epitome of superior service. He treated me like a Queen. He is one of the main reasons why I will be returning later this year. read more

The Paradisus is a calming and sophisticated resort with good quality modern/midcentury modern furnishings and decor. The resort is still in the opening stages of a major remodel after a couple hurricanes in the last few years, so beware of inconveniences and lack of some services. For example - the Spa was not yet open and the gym was not very well equipped. The bonus was that we practically had the resort to ourselves. Royal Service: Our two butlers, Roberto and Edgar were excellent and attentive. Often having to roam the resort hunting for us because we didn't answer our courtesy cell phone. The Royal Service section of the hotel does not allow children - big bonus. La Palapa restaurant (exclusive use by Royal Service guests only) had exceptional four course meals. We will pay for Royal Service just to eat there again. Juan was a gracious and attentive server in the evening and during the day Mauricio was always surprising us with the best. The house wines at all the restaurants were disappointing (bring your own - Costco is down the road). This is something the Melia resorts need to address. Roberto came through with two bottles of good German Riesling from the local wine store for us wine snobs. There was no Royal Service pool concierge, but the LaPalapa staff and Elena met our needs, among others from the pool bar. You could always have a chat and a joke with the staff at the pool bar. The open air Gabi restaurant was a relaxing and the food and service were very good. Josule went the extra mile by bringing special drinks, appetizers and desserts with a fun and romantic presentation. The Bana and the Hibachi grill did not disappoint. The Naos was only open for breakfast but had a good buffet. Omelets were done to your liking and were excellent. The star of every meal at all the restaurants was the homemade bread. Even the breakfast toast was homemade and excellent tasting. Overall the food at all the restaurants was excellent. We had been to the Paradisus in Cancun and this resort had much better food. The beach Bali beds were very nice and the beach bar staff attentive. Cudo's to Carlos and Philippe. The swimable portion of the beach was small but adequate. The activity crew did a good job of keeping patrons busy with water sport, exercising, and tequila tasting in spite of the low crowds. "Resort credit" - The $1500 "Resort Credit" we received (for booking on Melia.com, 7 night minimum stay) was not real clear when I booked it. Sure enough the credit was actually a bunch of coupons that required spending more money to use the coupons. It was fairly useless except for the $500 coupon for a room upgrade. We were able to parlay that into a double upgrade and got an Ocean Front swim-up room- very nice. We did not use any of the other "Coupons". Overall a great week and we plan to go back again. read more

Stayed here for 6 nights during the 1st week of May 2017 and it was at 25% capacity. Love that it was all pretty much brand new and very quiet. The pool bar closes a little early (6pm) but I'm sure it's to keep the noise level down. We had the ocean front royal service (includes a butler) and we were very satisfied! Our butler was Omar and he was amazing! He would reserve a cabana for us every morning and would come by the pool to check on us throughout the day. We had a cell phone to call him directly and he always answered promptly. When we arrived I told Omar that it was my husbands birthday and he made sure to get a cake and bottle of champagne delivered to our room! I can not say enough good things about Omar but if you get the royal service try to request him!!! The entertainment guy Fernando was really good too! He tried everyday to get people involved in all the activities that he would throw throughout the day. Loved his Spanish class and the tequila tasting class he did! Everyone was very nice and helpful throughout the resort! I know when we go back next year it will probably be very busy but if you are looking for a quiet place for now I would highly recommend you stay here! The beach is nice but I found the sand to be very course and it's very difficult to swim in the water due to very strong currents and big waves. Other than that you can still expect amazing service on the beach. Only thing lacking is nightly entertainment. They have a few shows but the fire show was the only good one. Hopefully they will bring more shows when the hotel becomes more popular. read more

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The treatment by service staff was excellent. The treatment by management was terrible. We paid an extra $2000 for the upgraded reserve package. No worth it at all. The personal concierge was a joke. David and Rene had no integrity and didnt do their job. Never contacted us entire week stay. Reserve lounge is sad and secluded. With the staff desk right in front of you at the bar. Would not stay again and would not recommend to other people. 2 restaurants were closed due to covid and other attractions also. Not worth going until covid restrictions are lifted. Come to think of it not worth going at all! Rooms were ok. Toilets had that classic methane smell of mexican plumbing. Thing to also consider is property lies right in middle of cabo san Lucas and san jose del cabo, so any time you want to go into towns it's at least $100 round trip. So I reccomend picking a hotel either closer to cabo san lucas or san jose del cabo. You'll save on wasted taxi fair. Food was decent but after 6 days seems repetitive. With each restaurant having 2 or 3 really good dishes. My overall favorite was Capella. Oh and workout gym was pitiful 1 bike 1 elliptical 1 treadmill and about 6 nautilus machines and a free weight rack. Inside a converted conference room. Night entertainment was boring. No club scene or dance area. DJ was only on Friday night in small area in front on reception lounge. Take plenty of small bills for change as there is no real place to make change if you want to break a $100. The best part was the natural beauty of the swim able beach. I enjoyed that more than the reserve private pool area near palapa restaurant. Learn from my experience as I'm giving my personal impression and facts. read more

Stayed here for a week and it was wonderful! Absolutely amazing atmosphere and even better staff! Antero "Jose" and Octavio were my personal favorites. You really feel like you are at home on this place. Grounds are well taken care of, food is delicious, rooms are spacious and comfortable, and service is 10 out of 10. I would stay here again, no problem. It's going to stink going back home to having to cook my own meals, make my own drinks, and clean my own room. read more

Amazing! We were looking for a quiet, restful getaway and fell in love with this place. We just returned from a 5 night stay and are already looking forward to returning. The property is beautiful. Everything was clean, well manicured and beautifully maintained. We really enjoyed the attention to detail and excellent service. The staff is incredibly friendly and attentive. We decided to book the Royal Service and it was so worth it. The private restaurants had spectacular beach front views and were not crowded at all. The food was also very good. Ramon welcomed us to the resort and gave us a detailed tour of the property and get the most out of our stay. We ran into him often and he always asked if there was anything we needed. He even went to bid us farewell as we waited for our airport transportation. Valentin, our butler was always offering to make our stay more comfortable. He responded right away to our requests and handled all our dinner reservations. This place is very, very nice and definitely recommend it! read more

Absolutely LOVED this resort. Recommend doing Royal Service Suites and suggest Butler Lucy, she was incredible! She made our stay a breeze! She lined up excursions and outings for us and made sure we had everything we needed at all times. Would go back to this place in a heart beat! Things we loved-- -Snorkeling along our beach, so many fish to see! -Horseback riding and walks along the beach-beautiful! -Bus into Cabo San Lucas for the day and taking a glass bottom boat tour out to the Arch! -ATV's in the forest for a day-a lot of fun! -Soaking up the sun in the pool and beach areas :) -Digging and releasing of the sea turtles was an amazing experience! -The resort provided a great variety of entertainment as well throughout our stay! Love love loved this resort! read more

This Paradisus is unlike the other hotels of the same brand. The others are much nicer with larger rooms. Here the suites are only just rooms, where at the other Paradisus sites have large living rooms and two sectioned bathrooms with multiple tubs. This site was a rebranded melia resort after a hurricane. This is also much smaller than other Paradisus sites, but we did not mind that. We upgraded to royal service but it was absolutely not worth it, i do not recommend that anyone get Royal Service. Our butler was essentially useless and the pool was small and infringed on the privacy of first floor occupants. We never used it. We made the most of our stay, but if you are going for the name, prepare yourself to not have Paradisus quality. The water is too choppy for swimming so we spent most of our time by the main pool. We got up early to hold a cabana for us and used it as a "home base" throughout the day. The pool bar was a lot of fun, our favorite bartender was Julio! read more

Gorgeous hotel!! We made the right choice booking this hotel. The food was delicious and loved the option of 24hr room service. The staff was friendly for the most part. It's central location to both Los Cabo's and San Jose. This is a great hotel for families and the option for family concierge was great. read more

DO NOT STAY HERE ! This Hotel is not 5 star at all. It is very old and not really up to par just some renovations but still very basic. The 2 best restaurants were closed the 1am bar is closed so no liquor after 11pm although this was not told to us prior to arriving. The food options are Very Basic ! Honestly the food was disgusting only thing that was good was the adobo tacos at the La Palapa but you can only go here if you are at The Reserve section of the hotel. But even if you are here they charge you extra for the premium liquor that's only offered to The Reserve guest that you already pay extra to be in this section of the hotel. It's suppose to be "exclusive" but it's nothing special. Cute room with the swim up. But the worse part of it all is my husbands diamond wedding band was STOLEN out of our room. On the day we booked an excursion through the hotel so they knew we wouldn't be around. I wanted to think this was not true but we called security and contacted our butler directly when it happened we were late to our $400 dinner on the beach due to this. They searched our room top to bottom and all of our personal items and luggage they found nothing. I have this all recorded and the documents they made us fill out. They had us fill out a form and talk to security only to tell us someone will be in touch. No one was in touch I reached out again a week later then again and the response I received was that NO ONE was in my room that day. But I have proof this isn't true and wouldn't make sense for a hotel to not clean guest rooms especially at "The Reserve" section. I just want to replace my husbands wedding ring and never think about this horrible experience again. Check out the Instagram page there are people complaining in the comments as well. Stay at your own risk! read more

To start off, the bar upstairs (near beach) is fantastic and staffed with very friendly people. However, the poolside bar is always busy, and the staff is not as nice. For starters, one server denied me a drink (I'm 18) and told me I looked no older than 14, then proceeded to not serve us our food for another hour. Hotel rooms are nice, and the resort itself is OK, but not as nice as what we've seen in town. Food is not worth it AT ALL (best meal I've had has been room service). Location is awful unless you're looking to stay in a strange part of San Jose Cabo, or the middle of nowhere. Wouldn't stay here again, even if it's in all-inclusive. Not worth the money! After a few margaritas yesterday, I ended up INSANELY sick. I'm wondering if the bartenders would put anything in my drink? Couldn't remember anything the next morning, which has never happened to me before. Not trustworthy. read more

Wow! What a beautiful resort! This place was all-inclusive and was right on the beach. They had many different restaurants and places to hang out. The pool was very nice and the amenities were also extremely nice. Wi-Fi throughout the property was super helpful. The one thing I think needs to be improved is the food and drink. I understand that it takes a lot to include food and beverage in a resort style setting, but either the property needs to pair down the restaurants or get some better recipes, because the food never really sealed the trip for myself and my family. Also, the alcoholic beverages were extremely watered down. I do again understand, that they have to watch the overhead, but still. Finally, the one thing that saves this place is the staff. OMG! They were ALL amazing! They all helped each other and were super friendly. ANYone you passed by in the hallway, always spoke and said Good (Morning, Afternoon, Evening) or Hola. Super friendly. Although English may not be their first language, they were very patient when trying to ensure that you receive what you need! Food 24 hours a day was a great part of this resort as well! read more

Stayed for 5 nights. The hotel grounds were immaculate, and the property in general was clean. We found a cockroach in our bathroom but that was the only one we saw all week. It's a pretty small resort compared to the Paradisus in the DR and one other resort we've stayed at. No golf carts for rides because everything is literally within a 30 second walk. The room was fine. Nothing out of the ordinary, but not a dive either. Bed was very comfortable. Nice tv for the very few times you might use it on vacation. Mini fridge was stalked with some beer, juice, and soda. They didn't stalk it everyday as they had promised, but not the end of the world. Our view was of the golf course next door. It was nice. Nice stand up shower for two. Room service and cleaning personnel were very good. If you want buffet all day everyday this is not your place. They have a nice buffet spread for breakfast every morning but that's it. For lunch you're either ordering pool side (burger, tacos, etc) or you're going back to the same restaurant you ate breakfast and ordering there. Bana, which is the hibachi style restaurant is good but doesn't open until after 6pm. The sushi there is legit. There was also a Mexican restaurant that we never tried. I believe that too was only open for dinner, although I could be mistaken. Regardless, not many options for food. But overall the food we did have was fine. Wait staff in the restaurants and pool area were good. No complaints there. Speaking of the pool. It was nice! Water was great. Plenty of lounge chairs surround the pool. Also plenty of cabanas if you want some privacy etc. pool is plenty big enough that it never felt crowded. Only down side of the pool was the music being played at the swim up bar. We asked for them to change it but we basically told they couldn't do it. Pool is deep enough for adults but shallow enough for kids. Hotel also has a Kid Zone. Only part we used was the outdoor trampoline. I can't speak about the inside portion of the Kid Zone, but at the very least it's there. The beach sucked. Never made it down to the water because walking on the sand was equivalent to walking on glass. And I have the cuts on my foot to prove it. Little shells and whatnot made it impossible to enjoy the beach. Water was an it rough. Not sure it would be ideal for kids anyway. But the beach is pretty big so if they can figure out how to improve the sand situation it would be nice. It's only about a 20-30 minute ride from the airport, and also about the same drive to get to Cabo! Also, bring plenty of tip money with you. There's an ATM on the property but it's very expensive. Cost $15 in fees to take out $100USD. Overall a nice place. Lack of buffet all day hurt me a little bit though. read more

We stayed here for 5 days(4 nights). Starting from arrival till we left, we we enjoyed every bit of it. Amaing staff, service, cuisine, events, kids activities and on and on... This was our best vacation. Highly recommend the place and I would love to return at the earliest opportunity read more

Paradisus deserves only two stars compared to other resorts we've visited. We stayed in royal service. We visited in February before the second half of the rooms opened up only buildings 1 to 4 open but all restaurants were open The main reasons being 1 service, the first night we were unable to go to the Japanese restaurant because they closed it due to not having enough people at the resort. We opted for the Market Grill, I can't say exactly but there were something like 20 tables and 5 waiters and we waited 1 1/2 hours for even an appetizer! We complained and got our steaks only to be told it was because of HOW we ordered ,medium rare, that it took so long...the steaks were well done. 2 size, this is a very small resort. No shops at all, just rooms and restaurants. And somehow the count is really off on those, you have Naos breakfast buffet, but it is closed the rest of the day: market grill, which is Italian at lunch time, the bar that has lunch, the Japanese and the Mexican ,not traditionally Mexican food as the chef is Argentinian, if you are royal service you have La Palapa and the dining upstairs very limited menu. 3 food, the overall food was average. By spending several days you know where to go and what is best. We had royal service and that La Palapa was by FAR the best restaurant at the entire resort and alone is worth the fee of royal service. Consistently at all restaurants the MENU TRANSLATIONS were laughable. I repeatedly had to google meaning of the Spanish words to decipher the English like "milkshake: strawberry, bet, milk" a strawberry beet smoothie. 4 smell, in certain areas, surrounding royal service building especially, it smells like sewage, badly. The room was nice all except the shower kept switching from warm to burning hot and back. The swimmable beach was very nice but the sand is incredibly rocky and painful to walk on without shoes, other resorts right near have powder sand! The resort is very far from the water, you cannot hear the waves when sitting looking at the beach or from the resort. The resort is VERY un attractive from the water, it's a huge cement mount that looks like it's built more to ward off the waves than for looks. read more

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Can't express my disappointment more in my stay at this resort. The food is inedible, and the service takes an unbelievable amount of time. It shouldn't take half an hour to serve boiling water for tea. We had to get up to remind our servers what we ordered because they would just forget and never come back. Not only this, but parts of the property smelled of sewage, which would leak into the bathrooms. We had to switch rooms, and while doing so they managed to get paint on my luggage. My parents stayed in the royal service sections, which was a royal joke. It took over two hours to get our dinner and the food was not good. The only saving grace is that the staff are very nice, customer service is great and the space is clean. Save your money and go to a different all inclusive resort. read more

I honestly wish I could put zero stars. I will say the one star that I gave goes to the house keeping service because the rooms were kept very clean in a timely manner and a few of the bar tenders and waiters that were very efficient. I have been to more then 10 Melia's and this particular resort is by far the worst I have ever been to. I would expect a resort that i paid a lot of money for to be much higher class considering i paid extra to be in royal service. The food is horrible as well. It is a shame to say that the best food I had on this trip was from room service at 5:30 in the morning before an excursion trip. There are 3 restaurants not including the buffet. The fact that I paid for royal service, that gave me two other places to eat where the food and service was just as bad. The pool side bar service was great and the staff there is very friendly. The restaurants don't have a reservation setup which makes no sense because everyone is forced to eat too early or too late. The times that I went to get a table, the hostess would tell me that they can't seat me because my party was too big (6 people). Not only does this make no sense, but it is a disrespectful way to speak to the guests that are paying money to stay at this resort. Also, the royal service portion is way too small and the two restaurants we get for being in royal service are the only places you are guaranteed a table. The royal service pool area is way too small to the point where people are fighting for chairs. On top of this, I am being threatened that my personal belongings will be removed if I leave my chair for more then an hour. This is ridiculous and unprofessional and disrespectful. I would go on but to list the amount of things wrong with this resort, I wouldn't have enough time in my day to list them all. read more

Wonderful!!! Service was terrific... made us feel like royalty. Delicious food! Shout outs to Miguel and Sergio, 2 amazing servers.

7 nights vacation four up to 6 adults only for $1300. This works out to $186 per night. You will not find a better deal. Remember these are suites with a fully equipped kitchen, two full bathrooms, and can sleep up to 6. All Inclusive can be purchased at the location for just the days that you wish to stay on site, minimum of 4 days. The all inclusive optional is $125 per day per Adult or $120 or 4-6 days, kids are half price. A link to the resort home page is also included. Please note, when viewing these sites, the prices quoted on them are for hotel rooms for two not suites for 6. * Paradisus Los Cabo* - Private Beach and Golf Resort https://www.melia.com/en/hotels/mexico/los-cabos/paradisus-los-cabos/index.html Resting on picturesque beachfront nearby Mexico's Los Cabos, this resort offers stunning views of the Sea of Cortez, attractive and luxurious accommodations, and plenty of entertaining and relaxing amenities suited to adults and families. The resort houses sophisticated and elegant suites with gorgeous views of the ocean, pools, with lush gardens and includes adults only and family service catering to the needs of our smallest guests. On top of free Wi-Fi throughout the resort, guests can enjoy complimentary activities such as yoga, Pilates and aqua-aerobics. The kids club offers varied programs and activities that will keep young ones busy all day: from a fully-equipped gaming room, to a kids lounge with buffet and mini bar, to evening programs such as tropical parties, karaoke, and magic shows. Adults can enjoy exclusive services such as private lounges, restaurant and pool areas. Or, for the ultimate pampering experience, guests can opt for varied relaxing treatments at the on-site YHI Spa. Foodies who seek both comfort and health will appreciate the wide array of delicious cuisine available, from international buffet, to delectable sushi and teppanyaki, to traditional Mexican dishes. Guests can also opt for á la carte options and tasting menus with wine pairings by famed 8-star Michelin Chef Martin Berasategui. Goldrush Getaways Call 650-826-1895 for more detailed information. read more

We just came back from there and I will give it one star for the hotel being really modern, however everything else is terrible. Food is just okay, nothing to brag about. The pool is super super dirty...to a point that we couldn't swing in it last Thursday. There are tremendous amount of bees everywhere, especially by the pool bar area and when i asked if this is normal, they said yes! It's NOT normal. The service by the pool is really slow and they only serve nachos and french fries. WHAT??? if you want to eat anything else, you have to go to a restaurant. Just so many rules with no explanation. Do not book the "Concierge" room as it's a complete waste of money. You don't get the service and it's a waste of time. Water bottles are also a hot commodity. You have to ask for it over and over and over and they would give you a dirty look. PLEASE do not waste your money and stay here. Go somewhere else, like "Dreams or Pueblo Bonito". read more

We enjoyed a wonderful early 25th anniversary stay there from 4/24-4/29/18. It was paradise!! There was barely anyone there which made it feel really cozy. The only downfall was the inability to really swim in the sea as the undertow was extreme. I also enjoyed doing Aquagym with Lilly---she had soo much energy and was soo funny!! I would recommend this resort 100%!! read more

Outstanding resort! 10/10. Service and food were amazing and the location was great! The staff to name are Christina, David and Fernando! They made our stay spectacular! Beautiful views and gardens all around the resort and the pool overlooks the ocean. Definitely a 'must stay' for anyone looking for a luxury vacation in Cabo! We would come back in a heart beat! read more

I just stayed here recently and everything is beautiful. The staff is amazing. From the first steps we were greeted by excellent service from a man named Sugar. Everybody from the drivers on the transportation, and the waiters/waitresses, hosts/hostess' were amazing. The rooms are super modern and spacious. The drinks were excellent. Each restaurant had a house drink. They had free room service and unlimited drinks and food. This is all with the ALL-INCLUSIVE package. They provided free activities for both kids and adults shown on the app they gave you download like Zumba,sushi class, pole dancing class, and a circus show. It was like a cruise but on land. We are already booking our next trip back. read more