Worked with Cody at Paretti Mazda / Jaguar / Rover and it was an all around excellent experience. The car was even better than described and pictured, there was no pressure, he was an excellent person to work with. The process was very smooth, no gimmicks, tricks, nothing of the sort. It actually changed my perspective on car purchasing. Can't thank Cody and Paretti enough, wife loves the car. read more

Best experience possible with a service center. We ended up here when a valet crashed our Mazda in New Orleans. We were in the middle of a cross country trip and felt lost, stranded, and worried about what to do. Paretti Mazda stepped up to the plate, making sure that we got the care and service that WE wanted, not what the valet wanted. They did phenomenal overnight work that allowed us to find out the extent of the damage as well as patched up the vehicle so well that you could barely see what happened. This was the worst possible situation we could have ended up dealing with while there and they turned a scary, stressful situation into something that we could handle. Not to mention, they got us back on the road SAFELY so that we could start the multiple weeks of repairs back home. Phenomenal service, phenomenal people, phenomenal work, and the epitome of southern hospitality. I hope I never end up stranded cross country with a crashed car again, but if I do, I'd want Paretti Mazda to do the work. read more

Everyone go to Paretti in New Orleans if you need a new car and ask for Cody Jones. He was such a big help. Thanks again CODY!! read more

Paretti Mazda - I forgot to post my picture with my review about Paretti! This is what I went home in!! - Car Dealers Near Me - Metairie, Louisiana

Don't use this body shop. Not even a lot of damage and I drove the car away. Yet, it took them 5 weeks for repair. And, I had to keep checking in as no one kept me informed without prompting. read more

I am disappointed with their customer service department. My driver side door and trunk was stuck in the lock position on my 2010 Mazda 3. I called to set up an appointment for an estimate. My appointment was for 10/01/15. Upon arrival, I was informed 2 employees did not show up for work and they would not be able to look at my car until later in the day. A courtesy call should have been made to me prior to my arrival. I rescheduled for 9:30am on 10/05/15. I was left a message at 1pm for an estimate of $1,060 that included unnecessary maintenance work. Then, he quoted $462 for a new door latch. I called back to decline service. I can have the repairs done cheaper elsewhere. Then, he informed me I could not pick up my car because he could not reassemble the door on my car. He broke the door latch to diagnose the problem. I should have been told I would be locked into an agreement for them to make the repairs beforehand. This is not good customer service. After complaining, the price was reduced to $350. The part only cost $109. Labor was still a ridiculous $237 for a minor job! read more

I purchased my vehicle from this dealership about 6 months ago, and it has been a reliable vehicle. The staff were very friendly during the purchasing process, and they worked with me to clear up some confusion about the paperwork after the purchase. They went out of their way to make sure that I was happy with the experience, even a few months after I purchased the vehicle. Overall, this has been a great dealership to work with, and I would recommend visiting them when you are looking for your next vehicle. read more

Just purchased my first Mazda CX-5 for my wife. Salesman Zac did did a great job in making sure everything was perfect . Thanks agin Paretti for the great experience. read more

Terrible customer service. Visited this location with the hopes of driving off the lot the same day with a new CX5. We asked 3 different people for help and each time they responded with "someone will come help you in a minute." Each of these three people then continued to stand around in the showroom looking off into space. You would think that they would be interested in making a guaranteed sale. We decided to leave because the lack of attention and customer service was absolutely absurd. We went to Ray Brandt on the Westbank and received GREAT customer service and with just a couple of hours I drove off in the car I was hoping for. Do not visit Paretti Mazda because they will not appreciate your business. read more

Excellent service. I'm a first time buyer and felt no pressure or rush in my purchase. Carlos the mgr set the standard with his knowledge. Financing was easier than I thought and most of all the oil change and service people are Amazing!!!! It's southern hospitality without the fake get over foolishness. I would purchase from them again in a heartbeat. read more

I just bought my Mazda3 iTouring from Jeff Sutton and his service was EXCELLENT!!!! We did the unthinkable - completing the ENTIRE process via email - and it was the most stress free experience I've ever had when buying a car. Jeff, along with Eric and Craig, made sure I got exactly what I wanted. This is such a wonderful team of people, I can't imagine working with anyone else. It's like working with family. Even with a few snags along the way, trying to find the perfect combination of trim, color and package, they didn't get tripped up, even for a second; not even a flinch. I've never had such great customer service ANYWHERE!!! I'll steer people to Paretti every chance I get! Thank you all so much, but especially a BIG thanks to Jeff Sutton!! read more

Paretti made it easy to find the perfect whip. The salesman Scott was very helpful and patient. My kids would press the patients of any man but he kept his cool. The place was spotless and very professional. I hope their service department is as cooperative in the future. I will be spreading the word,,,good or bad. read more

Worst service department I have ever run across. Never return phone calls, customer service is just something they do not practice. I have had Mazda's forever and Royal was outstanding. I am sorry that Paretti got the dealership because I have my last Mazda. read more

How about no stars! When I purchased my Mazda in 2011 I was totally impressed, very pleased with my purchase and felt I had made a excellent decision in my purchasing my current vehicle. But ask me today in 2015 how I feel about the service department and I would tell you do not buy from Paretti Mazda. I'm beyond disappointed in the service at this place. The unprofessionalism is profound in the service department. Even the manager does not understand the meaning of customer service. I brought my car in because of some things not sounding too good on my car. Dropped it off as soon as it opened and did not get a call until I called about 4 times to find out what was wrong with my car. No one apologized no one said ma'am can we help you get back to the dealership just that I should have made an appointment and that they will call me back when they get a chance. From the service consultants to the mean lady or cashier checking people out I'm over this place and I did not even get my car repaired as I felt they were overcharging me. They also tried to add other services to my car that I just recently had such as tire rotation. This was not the first time I felt slighted by these people and I'm not just writing a review I plan on sending a letter to the general manager regarding my services or lack there of. I was made to feel like I was just a number and not a customer but someone off the streets asking for service. I really like my car I like the brand but this dealership will never get my business again. I rather drive to Slidell, Hammond, or the Westbank for services than Paretti in Metairie. You should never make a customer feel like they are bothering you with there investment. I purchased my vehicle and this is how you treat me after the fact? Never again! You all will not hear the end of this. read more

We have just purchased our 4th Mazda a CX -5. Gregory Lowe was excellent. He showed us numerous vehicles at our request finally choosing the CX-5. He was very knowable & pleasant to work with, no pressure, great experience. Gregory is an asset to Paretti. I have no problem recommending both Gregory & Paretti to my friends. Jim & Lynne Finley read more

Best car buying experience I've ever had! No games or hassles. Just straight forward pricing and No Dealer Fees. Mike King and Cody Jones were professional and made buying our next family vehicle quick and easy. Would definitely recommend Paretti Mazda to anyone looking for a new or used car. read more

Cody made my car buying experience very pleasant and hassel free. I initially was looking at another vehicle that sold prior to me arriving for my test drive, however I was convinced to come in to look at additional vehicles on Paretti's lot. Lucky for me, my total car buying experience lasted only 30 minutes and I was able to leave as a proud owner of a Honda Accord. Thank you Cody and Paretti for giving me such a pleasant experience. If you ever want a new car see Cody! read more

I LOVE my 2016 Mazda 6, and even more, I loved the buying experience. This dealer is a no hassle zone!!! Chris Burley was a joy to deal with, not pushy me most helpful. I drove a couple cars trying to decide, and he was knowledgeable and pointed out features he thought I would like. This was the second time I bought from Paretti, and I will probably be back. read more

I have bought over 14 new cars in my lifetime. I have to say that this dealership is the very best one I have bought a car from. The buying experience was awesome and was treated with nothing but respect with no pressure to buy. It was very relaxed and I left with my new car not feeling like I got screwed. Car runs great and when I do bring it in for regular maintenance the service department is WONDERFUL. Mr. Ron and all his people are so helpful and courteous. I was standing in the customer service area waiting on my keys to be bought out to me when two other service employees walked by at deffrent times both asked if I needed something and if they could help. I can tell you that Never happened at any other dealerships I have done business with. And I may add I have done business with many. At most of them I would have been passed by like I was not even there. The work is done correctly and car is ready when promised. I will never buy another car from Anywhere else. Would give 7 stars if That was allowed on yelp. Thanks Paretti for restoring my faith that at least there are still businesses and people that still do there job and do it well. read more

Service department was Great. I dealt with Ann Hernandez. She was very professional in handling my Mazda in service. I was from out of town and she help me get back on the road. I would recommend this service for you Mazda GO Here! read more

Just had a GREAT buying experience at Paretti! Troy and Sal were so easy to work with. I never felt pressured or rushed. They helped me find the perfect car for my needs and budget. All aspects of the sale went smoothly, and the staff seemed to work very well together. I highly recommend this dealership! read more

Mazdas suck. Computer problem after 5 years made my CX-7 worthless. Car maintenance was done on a regular basis. I expected at least 7 years out this piece of crap. I will NEVER buy a Mazda again and will strongly advise anyone that asks (and even those who don't) not to either. read more

My experience at Paretti Mazda was truly as good as it gets! After unpleasant experiences at several dealerships in the area--with car salesmen with that yucky "carsalesmeny" feeling very clearly interested only in pushing cars--finding Paretti was just really such a relief! Jeff Sutton is a real gem--patient with my list of questions and wants I was too uncomfortable to share with those at the other dealerships, and ready to do whatever it took to make me comfortable and find the car that was right for me. He found a way to sell me my Mazda6 with leather interior at cost--amazing! I didn't have a working vehicle, and he went out of his way to pick me up and then even escort me home with my new car. The Paretti way is truly old-fashioned, customer-focused and goes the extra (two or three) mile(s). And the service doesn't stop there, but continues for as long as you have your car--their service program takes car of your car regularly, whenever you bring it in. I really couldn't be happier with my experience at Paretti! read more

I test drove a vehicle one day telling the salesman, Edward Lambert, that I was just test driving and not purchasing. And that's exactly what happened with absolutely no pressure from Edward. I decided to purchase the car the next day. When we were negotiating on the price of the vehicle, Edward and his manager, Carlos, were a pleasure. I then decided to finance the vehicle. As it turned out, that was not a pleasant experience with the finance employee, Eric. When the finance employee presented me with the paperwork, there was a total of an additional $2,000 added, which was an extended warranty for the car, tires and wheels, and gap insurance which I felt was never discussed. And if he says it was discussed, it was done so quickly, I feel like he was trying to slip it in without me noticing. I did not want these additions. And if my eyes were not open, I would not have noticed this. My suggestion is if you are financing a vehicle, please pay attention. Bottom line, Edward and Carlos were a pleasure with no pressure at all; finance employee, sleazy. read more

worst dealership I have ever had to deal with, and that is saying a lot! My first car I had serviced there they quoted me $1500 for new catalytic converters because the car was running terrible. I said no way and had the car towed home. After reading a forum I found out it was a 20 dollar sensor! The next time I went there was an emergency because a bolt fell out of a brake caliper one block away on a 2009 rx8 R3. They said that the bolt was not powertrain so they would have to charge me 2 hours of labor to diagnose what happened. I said no just sell me the bolt. They told me they didnt have one and it would be 2 days before they could get one in. I asked if they could take one out the caliper in stock so I could drive home which they refused. So my car sat int he parking lot broken for 2 days. When I came back to get the bolt and fix it they did not offer to put it on a rack or anything (would have taken 2 minutes to screw in if on a lift rack.) I actually had to jack it up IN THEIR PARKING LOT to take off the tire and fix it right there. TERRIBLE COMPANY, HORRIBLE SERVICE!!!!!! RUN AWAY FROM THIS PLACE!@ read more