NEVER AGAIN!!!!
This…read moreplace is horrible.
I gave it another chance, and somehow this experience was even worse than the last one.
Once again, there were no rib tips available, and this time it was only 4:00 PM. That alone was frustrating, but what happened next was completely unacceptable.
Today, with some hesitation, I took my uncle to Off the Bone for the first time. He wanted ribs, and he did not realize this place was right down the street from him. I told him I would take him there, but I warned him that this restaurant is very hit-or-miss because they often do not have the food you actually want.
Unfortunately, today proved my point.
Not only were there still no rib tips, but because of his health, my uncle did not want to travel farther just to find some. So we settled for ribs instead.
Trying to stay positive, I ordered 2 rib dinners and 4 slices of cake. I specifically requested sweet barbecue sauce only, because neither my uncle nor I eat mustard.
Of course, when the food came out, the ribs had a mix of sweet sauce and mustard sauce on them. I was told it was "some other sauce," but it was absolutely not what I asked for. I immediately asked the young man to take it back because I do not eat mustard and that was not my order.
A few minutes later, he brought the food back.
In the same container, they had simply poured more red sweet sauce over the food that already had mustard sauce on it. I was shocked. At that point, I immediately asked for my money back.
He said, "Give me a minute," walked away, and then came back again, not with a refund, but with the same food in the same container. This time, it looked like they had tried to wipe the sauce off and put new sauce on the same ribs again.
Who does that?
By then, I told the young man I was getting very upset and that I only wanted my money back. Again, he walked away and came back, but still did not refund me. Instead, he brought out another rib dinner. This time it appeared to be a fresh plate, but with even less meat than before.
My uncle looked at me and just shook his head. By then, he had already started eating his ribs with the mustard and sweet sauce mixed together just to keep the peace. Rather than continue arguing in front of him, I accepted the replacement plate and sat down to eat with him.
The young man then asked me if I was okay, and I told him plainly: No, I am not okay.
I explained to him that I am also a business owner, and this is not how customers should be treated. I also made it clear that I would be posting this review.
I paid over $55, and this is how I was handled.
To make matters worse, I had forgotten to tip the young man when I first ordered, so afterward I bought 2 bottles of water specifically so I could leave him a $10 tip. Looking back, after the way this situation was handled, keeping that tip felt like an insult.
When we walked out, I said, "Never again." My uncle immediately said, "Never again too."
Bringing me back the same food three times was completely unacceptable and raised serious concerns about food quality and proper handling. Refusing my refund twice was poor customer service. And after everything that happened, keeping my $10 tip felt like a complete slap in the face.
Like I said before:
DO NOT GO THERE!!!!
