Park Lake Dental made me pay upfront before even processing my insurance, and after the claim finalized, my insurance EOB showed I was charged more than I actually owed. I've spent over a month trying to get answers and a refund, but my calls and concerns have been repeatedly ignored. Very poor communication and billing practices. I would never recommend this place to anyone. Times are tough as it is. I've already filed a complaint with the dental board of California. read more

Do not go here. They will try to get you to get laser gum treatment that you don't need. They will use scare tactics to push you into getting extra treatment done to your teeth. I've gotten a crown done less than 5 years ago and now I have to pay for another one to be done. It was done incorrectly and loosely. Unfortunately, I fell for it and spent an extra $500 for a treatment I didn't need. I'm getting a whole crown done again somewhere else. read more

Went in for penetrative hygiene appt and new patient exam . Jessica is very friendly and professional .She answered all my question . The assistant was very nice and the Dr Sara Baldwin was running behind but she came in greeted I informed I had Traumatic brain injury wasn't sure if she could clean my teeth with because of mouse and brain stimulation but she worked it out and completed my hygiene . I was disappointed that she did not perform a extra oral and intraoral cancer screening So very important to me read more

I did not want to leave a review initially, but I feel that I have to due to my recent experiences. I've been going to Park Lake Dental for years when it was under Dr. Carpio. However, since the change in ownership, I've gone back and was very disappointed by the bedside manner specifically by Dr. Baldwin. She's very rude, condescending, and judgmental. She mentioned how extremely small my mouth was many times, even asking at one point how I could possibly eat a burger. The way she talks to her patients and the rest of the staff (who are lovely btw) just did not sit well with me. Dr. Mehta and front desk were honestly really great, but I just don't feel comfortable coming back after my experience with Dr. Baldwin. Since leaving their practice, I've tried going to another dentist and needed my X-rays. The staff were kind about it. However, when Dr. Baldwin picked up the phone, she was extremely rude. She said "you don't have to keep calling," even while purposefully withholding from sending my xray records. She said she's only doing me a "favor" by trying to send it by the end of the day with a very unprofessional tone. If you do decide to come here, ask for Dr. Mehta. She's very professional and straightforward. The front staff and dental assistants are warm and sweet. Just stay clear from Dr. Baldwin. read more

No way this place is 4 stars. Dentist was an hour late for my wife's appointment. Front desk lady was a little rude. We didn't care to talk to her. The place is tiny and some of their equipment seems broken because they kept fumbling with all the computers. Not what we were expecting from all the good reviews read more

Park Lake Dental has been my dental provider for probably about 18 years. As a child I was very nervous about going to the dentist due to some previous traumatic experiences. They were, and still are, very respectful of my concerns and sensitivities. From the first two or three visits, they remembered my needs without me having to remind them. Only once have I ever had a small issue with their work (filling was not perfect, caused painful bite) and they were very responsive to that. When my insurance provider changed, I was very worried when I learned they didn't take my new insurance. I hesitantly asked what my out-of-pocket cost would be without any insurance. It was VERY reasonable, and for context, I'm definitely on the lower end of the earning spectrum. It's been a few years now and even when I need fillings and x-rays, the cost is very affordable. Park Lake Dental is very convenient in that they are just a few minutes from my house. That said, they are so excellent I would gladly travel 30-45 minutes just to know that I will receive the absolute best care. Today I brought my 3 and a half year old daughter for her first ever dentist visit. They couldn't have been more encouraging and supportive. They offered her surprise toys and stickers for doing well, they were enthusiastic and very friendly with her, and even had a supportive friend she got to interact with which made her day. My daughter has been so excited all day and has been telling everyone her friends at the dentist were so nice to her. TL;DR: I can't imagine ever changing providers. I don't think anyone else would give as thorough, cost-effective, and empathetic care. I highly suggest Park Lake Dental for anyone who either does not have or isn't happy with their current dental provider. read more

I'm a recent client of Park Lake Dental, I had started working for a new company in the beginning of 2021, and this location was the closest dental office covered under my insurance. The location is convenient as it is only a few minutes drive from my house, and I could go grocery shopping at Lucky's when I am finished with my appointment. Their COVID restrictions include filling out an online form prior to your visit to ensure you're not sick/ haven't traveled to high risk areas, etc. You will receive a text message the day of your appointment with instructions such as giving the staff a text or call that you're waiting in your car, then they will let you know when you can enter. The lobby area is small, so no visitors are allowed, and only one person can pay at a time. Additionally, you will have to keep all your personal belongings up in the front and cannot bring it with you into the room. The staff make a good effort in educating their clients about dental health, which is not something my other clinics have done. The staff are all very welcoming, and even though I switched employers again very recently, and this clinic is out of network, I still prefer going here for my dental needs. read more

The dental hygienist does a good job cleaning teeth but the overall office focuses too much on upselling and put me through many unnecessary procedures that it compromised my health. It took me going to another dentist to realize nothing was wrong and that this office focuses on profits more than the patients health. They also seem to overwork their associates. During one of the procedures they had me do, the associate had to juggle working on me and two other patients all at the same time. This personally made me uncomfortable as the quality of work was compromised and posed a risk to cross contamination between the three patients. This office also has a tendency to reschedule appointments that were set months prior to the appointment. read more

I'm a new patient and I had an amazing experience here! The office was so clean, the doctor was so thorough, and the staff we so friendly. Very thorough with the cleaning! Definitely happy I switched to this office :) read more

I've Stayed away from the dentist for a long time . My teeth were a mess. Plus in the past Dentists have always been pretty painful and just no fun!! Even when they said they were going to numb me up so I wouldn't feel a thing (HORSE FEATHERS)!!!!! They always hurt me , especially the first shot of Novocain!!!! NOT these guys!! These people know how to give a shot WITHOUT you feeling it!!!! I started my restoration work about 6 months ago and every bit of it has been a pure pleasure . I HIGHLY recommend Park Lake Dental for their professionalism , courtesy , SKILL at what they do!!! PLUS they ALL SUPER NICE PEOPLE!!!!!!!! read more

Always a great experience. The doctor is always efficient and respects my time along with the nice and welcoming staff who do their best to keep me updated between visits. Bryan the hygienist always does his best to walk me through his deep cleaning process and the necessity of it. read more

They don't know what they're doing, everything they say is sales talk but they never keep their word, they don't care if you are in pain and are suffering, all they care is that they get paid. I now suffer and can't eat without extreme pain and discomfort from what they did to me. I am now actively looking for someone who can fix what they fix to me. Do not trust them! read more

Staff is super friendly and dentist is extremely thorough. The office is very clean. Dr Daniel was great and Angela the assistant was very gentle. read more

My first time at a private office and it was amazing. Things were explained to the point where I really understand what they were talking about. Bryan the hygienist did such a good cleaning and took his time. Angela the assistant was very patient and sweet. Front staff was amazing . read more

I used to go to this dentist pre- and right after Covid. They seemed nice at first but just wanted the up-sell. The front desk employees are really nice too. Everyone is so nice that it's too good to be true. On my first visit, they sold me prescription strength fluoride toothpaste (yeah, I fell for it.) On my second visit, they told me I needed a couple fillings. When they performed the procedure, it didn't feel like anything had been done. I thought, "this is great!" But now I realize how deceptive they were. Later on, at another appointment (I don't know why I was still going to them) is when I sensed huge red flags. They told me I had to have multiple crowns because my teeth are "cracked". They pulled out some antiquated-looking stick camera and stuck it in my mouth to show me. I did see lines on my teeth but didn't think that warranted multiple crowns. Because I wouldn't believe the dentist trainee, they sent in Dr. Carpio for the hard sell. She pushed and tried to scare me into getting the crowns, but her tactics didn't work. I went to another dentist for a second opinion, and lo and behold, I did not need crowns, the lines are normal. They're called craze lines, and if I wanted to fix them, it would just be for cosmetic purposes. Park Lake did not inform me of that, and I still wouldn't have gotten the procedure done anyway. TL:DR I do not recommend them. read more

I have been nervous all my life about going to the dentist, but, when I came to Park Lake Dental, I was welcomed so warmly. The hygienist Bryan who saw me made me so comfortable and made my visit worthwhile. I love this place and will recommend it to anyone who is looking for a great dental experience. I will never go to any other dentist except this one. read more

My husband Eddie and I have been coming to Park Lake Dental for over 23 years and we love the staff and doctors so much. This week I found an issue and I called the office on Monday and they saw me right away. The next day they put a crown on and there was no pain. Dr. Mabaet told me each step he was doing and I even got to watch my crown being made right there in the office. Dr. Carpio is awesome as well and seeing her also was great. The staff is such a joy to be around and they truly make going to the dentist a pleasure. read more

Best dental clinic I've ever been to!!! The staff are very friendly, welcoming, and accommodating. I've had such a great experience with them since day 1. All are very professional and very knowledgeable about their craft. They build good rapport with the patients and make sure that they are comfortable and that questions and concerns are answered and addressed - because they genuinely care about their patients! Also, they do the procedures very well and in a timely manner. They also do a lot of patient teaching about dental health which I think is very important in this kind of field. Another thing that I like about this clinic is that it is well-equipped, clean, and very organized! Highly recommended! You won't regret it! ;) read more

I've gone to a few dental offices before Park Lake Dental and I can confidently say that Park Lake has been the best. They don't make you wait ridiculously long before getting called. They have friendly and professional staff and I haven't had any problems with any of my appointments. Their dentists are also very helpful and knowledgeable - they helped me understand the real issue. I've always had sensitive teeth and gums and their dentist gave helpful tips which helped me improved my oral/dental health. I never felt that they forced me into getting unnecessary dental work. They're honest and upfront on what you need to cover financially so you won't be slapped with an unexpected dental bill. I've had dentists who always failed to do this and left me paying way more than what I was initially told. For all the appointments I've gone to, they never failed to make me feel cared for. Looking forward to staying with Park Lake Dental for a very long time. They're location is a plus - right off of Highway 4 which is very convenient. Lots of parking spaces! read more

Best dentist around! Geline and Ari at the front desk were nice and accommodating. I have not been to the dentist in a while. Decided to finally get a teeth cleaning and I was impressed with the professionalism and friendliness of the office. Dr. Carpio was very honest and straightforward about the treatment that I needed. Bryan the dental hygienist was a pleasure to be around, and I learned how to take care of my teeth and gums. Dr. Daniel was very gentle and handled my treatment with precision. I would rate this office a 100 if I could. Definitely recommend coming here! read more

First time and last time visitor. I attempted, in good faith, a private letter to Dr. Carpio. Not that I expected a response. However, it was not a positive experience and was noted in the letter. I'm compelled to submit this to Yelp in view of their not following up with all dental X-rays, etc... to another dentist. I signed the proper form to release the info. Upon my visit to the other dentist they had not received the information. How, petty and unprofessional. More than a month had passed and they could not find the time or desire to send the information. I will not go into the specifics of the initial visit but suffice it to state NO GOOD!!! Now this! read more

Excellent dental care. I highly recommended this practice. Everyone was so professional and kind. They made me feel comfortable from the start. The procedure was smooth and painless. They were clear on what I needed and how much it would cost. Great experience. I will definitely go back. read more

Honest, caring and efficient! Great dentist and staff. Highly recommend coming here! 5 Stars!

This is a very friendly ,accomodating,pleasant ,well equipped office..The staff are so wonderful..professional and...experts on their duties..especially Dr Daniel..He is very impressive...His expertise is awesome...I am so happy ...on the way he does his procedures..so gentle...He takes time till he gets to what the expectation of the patient is ..feeling comfortable and at ease..with him...He is so experienced ,knowledgeable at his young age...Dr Carpio is so creative doing my partial..very natural looking...I have never been happy with my partial till she made one for me..and I was surprised that she well fit my partial and this came out as what I have been wanting for for a very long time..very natural looking..At last I got the perfect one from her...Thank you so much..You all did a great job!to Hercules Parklane Dental,Hercules Ca.!!! read more

This was first time at this dental office and from the beautiful smiling faces at the front desk to the knowledgeable hygienist and Dentist. Everyone made my experience very nice. The dentist took her time to educate me about my issues. I don't feel like they are a rip off and I actually look forward to coming back again. My hygentist was especially nice. The Indian lady, I forgot her name. read more

*insert typical "i never write reviews" intro here* but I grew up just going to whatever dentist my parents signed me up for and just did whatever I was told by whatever dentist. It wasn't until I found Park Lake Dental that I learned there is a difference between good dental care and bad dental care and they're the highest quality dental clinic I have ever been to. They really take the time to highlight and explain the things that I don't think other dental clinics really care to explain to you. Like the importance of braces beyond aesthetics and proper maintenance of your teeth beyond your typical "brush your teeth and floss." They also are equip with everything you could need for any treatment you need! No referrals to a dentist friend of a dentist friend just to get a simple cap put on, etc. I highly recommend for anyone who has never really put more of a second thought into their dentist. read more

I am a 62 year old woman who had a very bad experience in the 1980s with a dentist .Needless to say after that I didn't return to the dentist till last year. My teeth where broken cracked rotted embarrassing situation I put myself in. I searched all over for a dentist I felt comfortable with finally found it .The minute I walked in I knew I'd found the right place everyone was warm and welcoming. Dr Carpio and her wonderful staff changed my life .Definitely recommend Park Lake Dental they did a wonderful job my whole mouth Is restored My smile is perfect .My teeth look so good I get comments on my smile everyday. read more

Can't say enough great things about this place. The staff is wonderful and friendly. They make sure you are comfortable, keep you aware of what is going on and they do fantastic work! read more

Worst dentist in Hercules. The pushed for two crowns that was done improperly done causing two root canals. In addition they have the worst teething in the Hercules. Don't come to this dentist because they push for dental work that is unnecessary. read more

don't ever go here unless you want to get ripped off lol. this place is a joke, i spent over $5k in dental work and when one of their crowns that they milled on site failed twice this place attempted to charge me more than the root canal therapy plus the crown together to replace my crown. spoke with 3 different dentist in the area that stated they are ripping me off. other dentist back their work and would replace the crown free of charge. not this place, save your money go somewhere else. my insurance covers 50% medical and couldn't believe the mal practice this place is trying to pull. they ended up refusing me service and refunding myself and my insurance full cost of the original crown, just so i could get it fixed else where lmao what a joke dentist. read more

100% percent recommend it . If you need a good dentist and very friendly staff . Try it you won't regret it. I been looking for a good dentist that will really fix my teeth I finally find one. Am very happy for the service . Very satisfied with the work that they did. And my kids love it too. Thank you . Hope you guys try them and trust them with there advice. read more

Staff is very friendly and make the visit to the dentist a lot more comforting. They make me want to go back! Good job everyone

Great little dental office! Called in to get scheduled very accommodating for my busy work schedule. When I did come in for my appointment the ladies at the front were very friendly and all smiles. The doctor did a great job with my cleaning and I never got the over sell pushy dentist I have in the past. My new dentist rocks! read more

I think this is good dental office with very professional staff. The owner even gave me a senior discount except I have to pay in advance in full ,pay the full amount before the dental appointment. And yes they can take my credit card over the phone , and by the way, I'm a month late for my 6 month cleaning and it's now an emergency to make your appointment considering the condition of your gums! If I remember right , the dentist who saw me said I have very good oral hygiene . I disagreed just by principle alone . I thought it was pay for service not the other way around. I went back to my old dentist, his son is now taking over the business. I have been going to the same dentist for the last 40 yrs and will stay with the same dentist till the day I die, I regret that I felt the need to try a new dentist due to convenience. There is nothing like mutual trust between doctors and patients...my dentist knows that I always pay for service rendered... read more

Defective porcelain crown. Takes months and going to the office to get the doctor to speak with me. Crown had a hole and they tried to fix it 3 times with no success. Unstable and broke off. Contacted them a couple of months ago with pics. Received a text with a temporary glue that would not have worked since the crown broke off the tooth. Still have not heard from the doctor after 14 days. It took two months for them to finally see me after telling them about the hole in the crown. Tried to get me to pay for new Xrays which I refused. Asked that I get Xrays from my regular dentist and when I finally got them, they said they were not needed and to have my regular dentist call. They never followed up with me then and I don't expect them to do it now. This time they asked that the dentists that worked on my crown call them. I have left the numbers for them, left a message to have the dentist call me and requested that I be called on their on-line website, and still nothing. Do you want that kind of care? read more

This clinic is always at it's best. No wait times for whenever you have an appointment. The staffs are very friendly and the doctors know what they're doing. I would recommend this place for all ages. Check out their deals as they usually have one most of the time. Also parking is not hard. read more

I was from out to town and needed a normal check-up. Everything from getting an appointment to setting up for the follow-up and payment was very easy and organized. The office staff and clinical staff are very friendly and calming. The clinical staff was very informative and would explain everything to you so as to make sure you understand the importance of why they were doing the tests and measures. I would recommend them to anyone. The service I received was fantastic. read more

Dr. Malou Carpio and staff are amazing! They are very friendly and courteous and honest. They truly care about their patients. The dentists and assistants explain everything in a very thorough manner and are as gentle as can be. For me, going to the dentist is a pleasant experience since coming to Park Lake Dental. I am grateful to have such a great dentist! read more

Friendly and helpful staff! Dr. Carpio had a gentle touch and did a great job. Staff did a great job getting me in quickly.