I recently found my mom's old Rolex Datejust that had been sitting in a safe deposit box for at…read moreleast a decade. It wasn't running anymore, so I brought it to Shant for a full service. Since the crystal had a few scratches, I also had him replace it while he was working on the watch. The whole process took about a week, and when I got it back, I was honestly impressed. The watch looked almost brand new, was running perfectly again, and it was really special to see a family heirloom brought back to life. Shant was great to work with throughout the process. He's knowledgeable, honest, and clearly passionate about watches. It's hard to find someone you trust with a valuable timepiece, but I wouldn't hesitate to bring another watch to him. If you have a watch that needs servicing, repairs, or restoration, this is definitely the place to go. I'll definitely be back the next time one of my watches needs some attention.

Was nervous about taking my Rolex somewhere other than Rolex for service/repair but decided I was…read moretired of paying Rolex's exhorbident fees and giving up my watch for a month or longer while they worked on it. Shant's was excellent. Easy to work with. Knew what was wrong right away (mainspring and needed service) Did the work on the timeline promised (2 weeks; actually got it done early) and for the price quoted. My Rolex is running better than it ever has. Its an early 80s Sub and i've sent it to Rolex twice since its been in my possession for the last 12 years or so for a service/repair and it's never kept time as well as it has these past two weeks since I got it back from Shant's. I will be back and can't recommend this place enough. Thank you, Shant!

I brought in my mother's wedding ring to have the diamond reset into a necklace. The owner…read morepurchased yellow gold ring from me and had the stone reset in a white gold necklace. She taught me about the stone, and how to care for the necklace and my other rings. Very friendly, professional and welcoming.

We got our wedding bands from here and love them! I got a 18k gold band with diamonds which I am in…read morelove with. Phyllis was so helpful and patient with us as we made our decisions and helped guide us in browsing when we didn't have much of an idea of what style we were looking for. We loved that she was able to customize designs so we could get exactly what we wanted. Overall, so happy with coming here!

Went to get a couple watches fitted and batteries for a few watches. What a fun store, with an…read moreamazing variety of interesting clocks and a great selection of vintage watches. The owner saved me lots of money by recommending I try to recharge my solar batteries for a few days before replacing them as they are very expensive. He was right! Saved me over $200 replacing those batteries. This place has great prices, aand they will do quick work like sizing or simple battery replacement while you wait. I will be taking some of my mechanical and automatic watches here for service in the future. I highly recommend this place!

Great and very prompt service. They remember their customers. Good location. A family owned businessread more

Sam is what went well! He is an old school jeweler and business person in the best ways. He was…read morefriendly, helpful, and knows his stuff. He fixed my watch, replaced the battery and cleaned the leather for an absolutely reasonable price. He went way above and beyond and I will use him next time too. What a pleasureable experience.

My go to spot! Sam repaired my bracelet in minutes and I was in and out!! Extremely affordable…read more Also so kind. Thank you!

I've been moonlighting as a "watch repair guy" these past few months, which basically means I've…read morebeen breaking things and calling it "fixing." It was a total hit or miss--mostly miss. Then I got a new watch and realized what I actually needed wasn't more YouTube tutorials... it was professional help. Enter: Time Essentials! The second I walked in, I was greeted with kindness and service so good I half expected them to offer me snacks too. John (pretty sure he's the owner, but I'm also convinced he might secretly be a time wizard) went above and beyond fixing three of my watches. Prices? Totally fair. Speed? He fixed them in under 10 minutes--faster than it takes me to find the "skip ad" button on YouTube. Safe to say, I'll definitely be coming back. If your watch is broken, don't waste months pretending you're a horologist like I did. Just go to Time Essentials. HIGHLY recommend!

The guy is very good at his job and he is very knowledgeable and very reasonable with his pricing I…read morewould highly recommend this spot!!!! I love to support stores that are great at what they do! This store is worth visiting!!

Fixed my beloved watch within minutes, even though the type of repair was something they said they…read moredon't normally do. I'm so appreciative! So relieved I chose this establishment over the countless other watch shops nearby.

Fast, friendly and professional. Very professional and affordable service. New strap replaced in…read moreless than 5 minutes for 10 bucks. Awesome!

Excellent communication both sending my watch in for repair and safely receiving it completed. This…read moretime, the repair was covered under their 5 year warranty and we only had a couple months left before it expired, but TWBG was prompt and professional. We appreciate their skill and timeliness. This is the third time we've used them and have no hesitation if we need them again.

Best experiences I have for selling my Rolex. No hassle just honesty. I email him the pictures of…read moremy watch. He gave me a quote and I bring my watch. He checked the watch out & gave me a check same price as offered. No stress no hassle. If you have a Rolex you want to sell or buy; BEN is your guy!!!!!!!

Outstanding family owned jewelry store in Pasadena. Our family has been coming here for decades and…read morethe entire staff is knowledgeable, personable & professional. Beautiful merchandise and excellent repair work.

Michael was amazing! Gave me a good deal on a 2021 submariner! Will be coming back! First time here…read moreand was able to buy a watch I've been looking for everywhere! Great variety!

Was looking for a Seiko for the wife and of course myself. Called up the store and they had it in…read morestock. Store is well presented and they had other great selections. Owners Jean and Tiffany are great. Easy going process and made some fun convos along the way. Thank you for the watches.

This is my go-to watch shop when I need my watches serviced. They've changed the battery for my…read moreTissot powermatic and Cartier Santos Dumont and was quoted around $40 each. I've been charged more at the mall and this place is a certified watch shop. They're also very responsive over Yelp messages. For example, the crown on a Longines Spirit Zulu Time had gotten stuck for a reason I can't remember, I messaged them on yelp and they responded quickly. When I came in person they were able to fix it in under 5 minutes and free of charge. Everyone here is very kind and helpful. I've never purchased a watch here but prices seem very comparable to online and other retailers.

We officially got married yesterday and everyone from the ring bearers down to our close family and…read morefriends LOVED my wife's ring stack. The custom ring band I had the chance to custom order after collaboration with Oscar was also a huge hit amongst the guys, with the tortoise shell finish carefully enclosed by a solid ring both above and below catching their attention. Oscar's craftsmanship is superb. We left with no doubts in our mind that my wife would love her ring stack throughout the seasons of life to come because we had pleasure to shop both the band and engagement ring through Oscar. Additionally, I have a story to tell about designing my own wedding band. Truly a win-win!

I was drawn in by the positive reviews, but my experience was awful -- bait-and-switch and outright…read moreshady behavior. I called and was quoted a price for my gold over the phone, and I went in minutes after that call -- yet in person they offered me a much lower number. When I brought up the phone quote they said prices "change daily," even though I called the same day and came right over. I asked for an acid test and he agreed -- but when I asked him to compare it to his 14k gold he "unknowingly" used an 18k gold ring instead. I asked to see the ring and it was labeled 18k -- he acted like it was an accident when I caught him using a higher-purity gold ring for his test with a 10 karat acid. Once his mistake was pointed out he apologized, then essentially told me to leave by refusing to buy my gold. I took the exact pieces to a jeweler down the street with no problems: they confirmed it was 14k and gave me a great price. Bottom line -- they baited me with a phone quote, lowballed me in person, and tried sneaky tricks. Spend your money somewhere else.