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    Passport Collision Center

    2.7 (62 reviews)
    Open 7:30 am - 6:00 pm

    Services - Passport Collision Center

    Bumper repair

    Auto frame testing

    Auto mirror repair

    6 More Services

    Auto mirror replacement

    Auto steering and suspension repair

    Rear-end damage

    Auto window repair

    Auto window replacement

    Auto windshield repair

    Passport Collision Center Photos

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    Recommended Reviews - Passport Collision Center

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    REVIEW UPDATE: Overall, I would recommend Passport Collision, specifically Wryan, but with the following cautions: 1. Take your own pictures of your vehicle 2 Discuss and have them to note anything that's pre-existing 3. When picking up, do a thorough overview of the inside & outside of your vehicle When their vendor, Capitol Glass, replaced the windshield, somehow, it was scratched too; luckily, Justin caught it and brought it to my attention and immediately placed an order for another windshield. Here are a few things that was disappointing more so with Capitol Glass not Passport. 1. Debris from the molding was left inside my car; Capitol Glass not Passport thought to vacuum/inspect before giving it back to me. Justin obliged after I called it to his attention. 2. Black smudges were left around the beige doorframe and cloth interior. 3. The interior doorframe on the right side was not snapped back into place. 4. There was an overwhelming smell of glue fumes once I got into the car that lingered for almost two weeks. 5. The rubber on the cowl of the windshield was severely cracked/missing in places because it was old- understandable, but no one thought to mention that after returning the car to me and possibly suggesting replacing it to ensure optimal quality & to prevent water leakage after the installment of the 2nd replacement windshield. Justin was apologetic as most of the above was Capitol Glass, but he took owners that Passport reps should have inspected and cleaned the car before returning it to me. I did place an order for the windshield cowl, so it could be replaced with the 2nd replacement windshield Once the 2nd replacement windshield came in, Passport Collision, Wryan and Justin, were very accommodating and provided great service.

    The upholstery was torn when they replaced this window because of the excessive clear coat residue.
    Jacqueline D.

    Bringing my Knyght here was a ginormous error!! Soooo, my Knyght has been in the shop for an additional two weeks with a second body shop. Passport Collision Center had my Knyght for 100+ days! They refused to repair it for a 4th time I think! This is mortifying! If I had not been vigilant with State Farm for them to intervene, I would not have known about the repairs that were the nucleus of the car..the uni-body! I primarily had immense issues with the aesthetics. I never would have known that the repairs were shoddy and not even done! This is very scary! They received $12,000, and didn't do the work! This is off-topic...but I bought/leased 13 NEW cars from Passport Infiniti of Alexandria (12) and Passport of Suitland (1). I was banned from the Suitland Store by the current GM because I wrote a true review...not-so-flattering review to him...he is very unprofessional and patronizing! I have been writing to the owners for almost a month. They have yet to reply. They had the audacity to tell their attorney they couldn't do business with me because I was threatening them! Noooo, I was just advocating for myself! As a consumer, I have a legal right to inform a company if a disservice has been done to me. I don't think they have had a customer to purchase 13 cars consecutively....have you? I am in the process of getting an attorney coupled with contacting a few news outlets - media and print!! Although I was banned from the store, I still brought my car there because I still had a rapport with some of the employees- who are phenomenal! I'm really in dismay about this shoddy-subpar repair! This is the pinnacle of this saga....I was told I want a perfect car...really??!! My Knyght is black with a plethora of swirls; compound and overspray ; coupled with costing a few pennies and it was still new...only 7 months old! All I'm asking for is a new car; re-imbursement of my car note and car insurance for the 4 months my car has been immobile! See y'all in court!!l

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    1 year ago

    Sean was a really good service rep. He kept me up to date by text (per my request) the entire repair.

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    Elizabeth R.

    Patty, thank you for the five-star rating!

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    6 years ago

    I had my KIA worked on at this shop. They do great work. Justin is an excellent service manager!

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    Page 1 of 2

    Ask the Community - Passport Collision Center

    Review Highlights - Passport Collision Center

    Justin and the rest of the staff are amazing to work with.

    Mentioned in 4 reviews

    Read more highlights

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    Capital Auto Glass

    Capital Auto Glass

    3.4
    (5 reviews)

    I filed a claim with insurance for a cracked windshield when I was asked to select a shop I chose…read moreCapital due to being close to my home. I filed claim with insurance company on 6/23/24. I didn't hear from anyone there by 6/25/24 I called them and was told they were going to get to me but in the meantime go back in the system and change from repair to replace, mind you no one had seen my windshield but this lady from that company told me to have my insurance change to replaced. Well right there I feel something wasn't right but I figured she knew her job better than I. I called had it changed to replaced and dropped my car off 6/28/24 at 8:00am and returned at 1:00 pm to a new windshield. Once I paid my deductable and went to start my car it stated on the dash "Pre-Collision System Malfunction Visit your Dealer" I went back in establishment and stated to her what my car was saying. At that point the young lady stated "Oh we don't do Calibrations and I would have to take to dealer and my insurance would pay for it". When I asked her why she had not stated that to me so I could have scheduled an appt. with my dealer, or chosen a shop that did fix windshield and do calibrations she again stated oh the sign is right there didn't you read it?" Mind you the sign is an 8 x 11 piece of white paper on a door to the side of where the employee seats, something no one would look for along with two other pieces of paper, not laminated, not larger for older eyes, not visible. Pictures attached!!!! When I took my car to Toyota they stated that how unprofessional is that and they would not be able to get to my car until Monday. (7/1/24) My deductible was only 50.00 but the price of the windshield was 750.00 and then I have to pay Toyota 412.00 to recalibrate, and I'm left without a car due to unprofessionalism, rudeness and plain ignorance. I FEEL WRONGED!!!! Please don't use these people!!!!!!

    I'm also surprised that no one has recommended Capital Auto Glass, and it's been 3 years since the…read morelast recommendation! I was referred to them by Pohanka Honda, where we bought our new HRV, after the rear windshield was shattered last week. Not only could they see me a day before Safelite could, they also quoted me much less than even Safelite's in-shop price to replace the windshield! When I got there, they immediately took my car back to start working. They asked if I would be waiting, I said yes, and they warned me it could be "a couple of hours," which was what I expected. I settled down, signed into the guest WiFi (for which they are happy to give the password), and got ready to do a few work calls in the waiting room. However, only about 45 minutes after taking my car back, the (very kind, helpful) receptionist informed me that they were almost done with the car! Almost as soon as she said that, they drove the car back around to the front and asked me to come out: they showed me the tape that should stay on the rear windshield for 24 hours, but also showed me that they cleaned all the broken glass out of the rear hatch (we had avoided touching it in case of cuts/injury). Not only did they clean the whole area out, they organized it neatly down to refolding and stacking the towels.

    Passport Collision Center - bodyshops - Updated June 2026

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