I was charged $170 for an oil change, including $12 for a drain plug replacement that I did not…read morerequest or need, especially since I've only had the car for 2 years. I was also charged a $13 oil disposal fee, which after speaking with other oil change companies, seems unnecessary and excessive. What bothered me most was the lack of transparency. Kristian did not clearly explain any of these charges or discuss them with me beforehand. I trusted this dealership to provide fair and reasonable pricing, but this experience left me feeling taken advantage of. Be cautious of what you're paying. They will no longer be getting my business.

Huge thank you to Raffi Ohanian and Eryk Buczynski, they both gave myself and my son a 5 star…read moretreatment. They made sure we found the right cars that fit our needs and really talked and walked us thru every step of the way. We are happy with our outcome and satified with our purchases at CASTLE VW of Schaumburg.

One of the best vehicle purchasing experiences I've ever had! The team at Zeigler Chevrolet of…read moreSchaumburg truly made the entire process smooth, easy, and stress-free. Steve was incredibly kind, friendly, and knowledgeable. He explained everything clearly and thoroughly, making sure I felt confident every step of the way. He even went out of his way to help me set up my Chevy app, which I truly appreciated. You can tell he genuinely cares about his customers. Josh in finance was absolutely outstanding. He was extremely helpful, patient, and very detailed when explaining all the paperwork and options. He made sure we fully understood everything before moving forward and never made us feel rushed or pressured. He took the time to answer all our questions and truly worked with us to make the process as smooth and stress-free as possible. You can tell he really cares about helping customers and making sure they feel comfortable and confident in their decisions. Jorge was also super welcoming and kind from the very beginning, which made the entire experience even better. Thank you all for making this such a pleasant and easy transaction. I highly recommend Zeigler Chevrolet of Schaumburg to anyone looking to purchase a vehicle!

The salesman Miles was fine for the sale part. However, he promised my rental car could be dropped…read moreoff there and it would be returned to Enterprise in Waukegan promptly. That never happened. It sat on the dealer's lot for days. Then, after it was returned, Enterprise charged my insurance for three extra days. I had to sort out this mess. I am not happy.

Very honest and knowledgeable. Fair pricing for a remote starter for my car. Easy process where you…read morecan wait for the work to be completed.

Chuck ran a dedicated radar detector power wire for my Lexus Coupe and not only did he know exactly…read morewhat he was doing (and that's important when someone touches 'Lexi) he was fast and reasonably priced!

Chris and Gio were the best, i love my 2022 Lincoln Corsair. They made the transaction smooth,…read morefast, and transparent.

SHOP ELSEWHERE! Worked with a salesman that ghosted me (left early for a wedding w/o contacting me…read moreback). I then worked with Tommy Zolo and agreed to a purchase. I gave him my Debit card to secure the vehicle with a deposit late Friday & the wire transfer to come on Monday am. I even received a purchase agreement. I was assured the vehicle was mine. Tommy then sent me a TEXT Saturday saying "sorry for the bad news but your vehicle just sold". WHAT!!!? How can it be sold!!!?? I financed the damn vehicle! You text me! Of course I had to call and complain but they've not attempted to make it right. In my 30 years of buying vehicles this is THE WORST DEALERSHIP. LOOK ELSEWHERE.

I recently leased a 2021 BMW from the Patrick Dealer Group. The experience with both Gary Davis my…read moreClient Advisor and the rest of the team at the dealership was outstanding! I would strongly recommend working with them if you are in the market.

From the owner: The Patrick Dealer Group, or Patrick Cars, was established in 1904 by the Dawson's, a family-owned…read moreand operated business for four generations. Named after Hanley Dawson III's youngest son Patrick in 1979, Mr. Dawson set out on his own and the Patrick Dealer Group was born. Patrick Cars is home to Patrick BMW (Est. 1981), Patrick MINI (Est. 2001), Patrick Cadillac (Est. 1977), Patrick Volvo Cars (Est. 1991), Jaguar of Naperville (Est. 2002), Land Rover of Naperville (Est. 2011), Patrick Hyundai (Est. 2005) and Genesis of Schaumburg (Est. 2019), and it embodies the spirit of family that extends to all our customer relationships throughout our dealerships in the Chicagoland area.

Needed a bunch of gear(elbow, knee, chest/back, gloves, helmet) and didn't want to wait for…read moreshipping. Individual named Mike helped me initially, but what was kind of weird was that he just stepped away completely after he bought out a helmet in the size I wanted but not the color. As I was trying it on, another employee approached me and started making small talk, like he stayed right next to me until I handed him the helmet after I tried it on, then left me alone. Straight up felt like he may have thought id take off with the helmet. I was really debating on giving them my business after that, but then a 3rd employee asks me if everything was okay and he was super nice. He went and got exactly what I wanted out the back. I decided since I was already there, I'll buy just the helmet there and get the gear online. I would say that they're pretty stacked up in terms of gear, but that little interaction with the one employee really caught me by surprise. Can't say Id come back.

Worst place to change your tires , bought two new tires from them , they destroyed my rim brand new…read more, and for three days they were telling me they can take off the old tires, I knew something is going on When I went there they told me they mess up my rims , they were trying to tell me we gonna take it to a shop to paint it , no no , I need brand knew the way you got it , now to change tires for one day it's gonna take me more they a month Bunch of kids in the store, they can't use a screw driver , they playing with brand new BMW wheels

My wife and I had to replace her 2018 Countryman (purchased at another dealership) due to a blown…read morehead gasket. We decided on Patrick Mini after we found a car on their website. When we called they actually answered and were very professional ( unlike another dealer whose sales dept didn't pickup the call) so we made an appointment to see the car 3 hours later. Matt was our salesman and Lacey works in the business office. They worked together very well and made our purchase experience dare I say, enjoyable! Bought the car and drove it away! The bouquet of flowers they gave my wife was a very nice touch!

The sunroof on my 2020 clubman broke on its own due to a snapped cable. They quoted $2,600 to…read morerepair, plus tax, plus $180 diagnostic report. I refused the service, so I can go to a different dealership. They called me an hour later, saying they could do the repair for $1,300 cheaper. I've never had a dealership do this, which makes me question their pricing transparency. On top of that, they left my car (with the broken sunroof) outside while it was starting to rain. (I could've asked them to bring it inside in hindsight, but still)

I had an excellent experience purchasing my electric MINI Cooper Countryman and can't say enough…read moregood things about the team. Joanne was my salesperson and she was incredibly knowledgeable, responsive, and easy to communicate with throughout the entire process. She made everything feel clear and stress-free. Joe, the sales manager, was also involved from the very beginning and took the time to introduce himself, which made the experience feel personal and well-supported. On pickup day, Gary (aka "Yuri") helped me get the keys and was so kind, patient, and genuinely helpful -- exactly the energy you want on such an exciting day. Greg then walked me through setting up the car, explaining all of the features and technology in a way that was thorough but never overwhelming. Overall, this was a fantastic buying experience from start to finish. The team was professional, friendly, and truly cared about making sure I felt confident and excited about my new car. Highly recommend!

I recently attempted to purchase a BMW X7 from Patrick BMW in Illinois and unfortunately the…read moreexperience was extremely disappointing. Two days before pickup, I had already completed everything the dealership asked of me. I secured financing through my bank, had the purchase agreement sent to my lender, the check was issued, and I even added the vehicle to my insurance policy. From my perspective, the deal was essentially ready to close. However, when it came time to finalize everything, several additional products were introduced that had never been discussed earlier in the process. The finance manager explained that the $3,500 maintenance plan would be important because brakes on this vehicle can cost around $5,000, and she also recommended wheel and tire protection for roughly $3,000. While I understand dealerships offer these types of protections, my concern is that these options were introduced after the deal was basically complete and after my lender had already issued a check. As a consumer, I expect to be given all available options upfront so I can make an informed decision before moving forward with financing and insurance. Introducing additional costs at the final stage forced me into the position of having to call my bank, void a check, and restart the funding process. To make matters more frustrating, after everything was already in motion, the salesperson informed me that I would also need to physically "wet sign" documents before the vehicle could leave the dealership. This was never mentioned earlier either. Since I live about 4.5 hours away, that meant either driving nearly 9 hours round trip or waiting for documents to be mailed back and forth. At that point, I asked to speak with the General Manager, Keith, hoping we could find some kind of resolution given the amount of time and effort I had already invested. Unfortunately, the response I received was simply that there must have been "miscommunication," with no real effort made to acknowledge the inconvenience or salvage the deal. In the end, poor communication and last-minute changes ended up killing what was nearly a $74,000-$75,000 sale. Buying a vehicle in this price range should be a smooth and professional experience. Unfortunately, that was not my experience here. Will never consider using them again!! Worst experience ever!!