They accepted my tow request then proceeded to miss the ETA, say it'll be another 1.5 hours ETA from the original ETA, and then when calling it goes straight to voicemail when me and even my insurance calls them. I needed the tow by a deadline, I put in the request early and they had 3 hours AFTER ACCEPTING the tow to arrive and left me with more problems. Judging by other reviews, my experience is not unique and this company is very poor at fulfilling their duties as a tow service. read more

Great company. The driver who serviced my vehicle was very professional, courteous, and explained everything he did. I will use them again if I need help. read more

Towing company never showed up or called. We called them and were told it was going to be another couple hours. Again they never showed up. Called again and were told the driver hasn't even left yet. HORRIBLE SERVICE! read more

Great people, Randy and Kim are so nice thanks for your help and God Bless you too. I seem to care about their business and about their people good godly people that make sure that they do the right thing highly recommend. read more

Patriot towing was hired by my insurance company and broke the Contract disregarding the request to drop the vehicle off at the requested location. Patriot towing Took it upon themselves to make the decision to take my vehicle and put it in their lot The owner Has no posted policies stating that they do not drop off vehicles to close businesses Even if the business knew that the vehicle is going to be there and has a night drop keybox. Patriot towing has chosen to hold my vehicle Until the insurance company pays him. Patriot towing Is an unjust and fraudulent company taking advantage of the system. I Encourage future clients to use a different towing service read more

I was on a call for a meeting and accidentally ran out of gas on Highway 14. Called up roadside. They were there in 20 minutes. Brought gas. Friendly, safe service couldn't ask for much more. read more

Took 5+ hours, two days in a row to try and get a tow for my car from one mechanic shop to another. I don't know what their policy is for who gets priority for towing (like an ER or urgent care clinic - accidents get priority?) or if it's first-come-first-serve... but something needs to be fixed. It felt like there was no sense of urgency or any care that my car needed to be towed asap. I personally, for myself, don't care it took that long as it doesn't really affect me, but it disrupted two different businesses, three if you include my friend who's buying my car from me who owns a used car dealership... and that's NOT cool. I'm not one to get angry often, but I was extremely frustrated the last two days because of how much of a hassle this whole thing was. read more

LONGEST. WAITING. TIME. EVER. It seems like my story echoes others issues... Today our car had an issue and we called our ins company as part Of their roadside assist contract for a tow at 4pm.. by 4:25 after phone tree ans d hold they dispatched Patriot towing LLC ... We were told 90 min Then... after 90min came and went... We called again... It's was ANOTHER 90min... Then another 90 min came and went It's now 5hrs when I'm writing this and I'm STILL waiting.... These false ETAs are ludicrous. Pathetic! You can be sure I will be also contacting our insurance company about this abhorrent service... Finally at 5 and 1/2 hours... i got the car towed... I will say the tow driver was friendly but had no answers to why the company took so long... read more

I was assigned a tow through progressive insurance for roadside assistance. 4 times I was given a false response time: 90 minutes, 60 minutes, 30 minutes, and 17 minutes chronologically. Actual response time was over 4 hours and thirty minutes. I have reason to believe that Patriot Towing LLC is defrauding insurance companies and making false statements to their customers who are in need of aid and may be in dangerous situations. read more

Patriot Towing - Patriot Towing Southwest Washington - Roadside Assistance Near Me

They did move my car from where it was to someplace else. Unfortunately they took it to a random wrong address and abandoned it in the parking lot. It's not clear how they got the wrong address-- it's not one I would have provided to roadside assistance. In person I told the driver the name and location of the shop is was going to, and that they were expecting it, and instead he dumps it at a pizza place, unlocked, keys in the passenger compartment, without talking to anyone. A conscientious service-- the kind of service you *would* want handling your $3000-30,000 car-- would quickly call or text to confirm the address. Mistakes happen, and that should have registered as an obvious mistake. Instead I had to find out from my repair shop *the next day* that they didn't receive it. On the phone they were kind enough to tell me where they abandoned it, but were otherwise defensive and unhelpful. I asked why he couldn't have called or texted me when it was clearly the wrong location-- the Patriot phone representative felt that was an outrageous expectation. In that two minutes he could have been out making bucks moving someone else's car! So: this Patriot Towing is capable of moving your car... *somewhere*, if you supervise them the way you would a reticent 12 year old doing the dishes. Or you can just call a company interested in providing more than the barest legal minimum service. I was going to give them two stars, but losing a car and then getting annoyed about dealing with it is a pretty big deal. You can't just dump cars wherever, anytime don't feel like handling a mistake. read more

I ordered a tow through goodsam roadside. Once the tow was assigned, I called to get an eta, because goodsam sent me a text saying tow was on the way. I called Patriot Towing to verify the time. From the moment the person answered the phone he was extremely rude and short. While at it, he mentioned my tow would most likely be an hour late. After hanging up with Patriot, I called goodsam and told them to cancel the tow. I will also be informing goodsam of they type of company that is representing them. Based on the rest of the reviews, i am not alone. read more

Would give 0 stars if I could. They towed one of our fleet vehicles less than five miles and for some unknown reason they took apart the drive line which mechanic said was stupid . They didn't even put back together just threw the bolts on floorboard and didn't tell the repair shop the drive line was disconnected, they didn't even secure the bearing caps just left them dangling, totally rookie tow stuff. This is a work van with stuff on floorboard so repair shop did not see bolts on floorboard, when they got it running and went to move it damaged the u joint on drive line and had to repair. The rude woman who answered phone said they would not cover that repair or take responsibility and that repair shop was stupid for not seeing bolts on the floorboard and I was ridiculous for even complaining or asking them to cover repair and hung up on me. Been in business and running a fleet of service trucks for almost 30 years and dealt with hundreds of tows and never experienced any company so stupid and unprofessional. Just WOW! read more

Called USAA at 8:15AM for a tow and they assigned Patriot Towing. 2 hours later I got a text update that they would be another 45 minutes. Another hour goes by and no show. USAA reached back out to Patriot on my behalf and they say they are no longer interested in the job. ARE YOU KIDDING ME? that would have been nice to know 3 hours ago. It's now 12:45pm and I'm still standing on the side of the road and I have to start all over. Thanks Patriot Towing. You're a real waste of time! read more

This business is shady and a big scam. Do not use! Make sure you tell your insurance company that you don't want these crooks to tow your car. They will find a way to bring your car into their lot, claiming numerous reasons why they couldn't deliver it to the service company. It took 4 days and having to pay an additional $500 for them to release our car. When we tried to get another tow company to pick it up from their lot (btw ended up being a sister company to them), we were told that no one can get in after 4pm. So they kept our car for 4 days, really pretty much stole our car even after we gave them our credit card three days earlier so we can just get our car out. There's a reason why this company only has a 1 1/2 star rating on Yelp. I am not the first person they have done this scam on. I urge you to read a couple of the reviews and this is clearly how they choose to make money! Progressive insurance also does not care that they are using businesses that are shady. I am through with Progressive. read more

I don't like that we have to put a star because Patriot Towing deserves 0 stars. On June 27 2023 we called for a tow, and it took three hours for them to come and get our car. We let our mechanic know at auto works that the car was coming to them. mechanic said that no one will be there but go ahead and drop it off cause it's after hours and to put the key in the night box. Then on July 3 2023 we called my auto works, and the mechanic said there was no car there, so then we reached out to Patriot Towing to see where our car was and they said that the car had been in their storage for the last seven days and no one attempted to even reach out to us, It's just been sitting in their storage and no one ever contacted us via phone or anything all through email until day 14 when we called them. So then on day seven they claimed that we owed almost $600 also, they claim they called our insurance company and stated that they couldn't drop it off at an unsecured location and after threatening to call the authorities to show up, they said they would drop all storage fees and they would finally tow it to our house but we would have to pay $120 in CASH only. So then we just reached out to our insurance company and they are willing to get it for us. read more

Patriot Towing - Roadside Assistance Near Me

Worst service ever they scraped our m5 bumper coming off the tow truck and won't fix it!! Tire went flat so called road side assistance they called patriot said about 45minute wait 1 hour 30 minutes Later finally showed up. Got to the shop he's unloading our m5 and and tow truck driver Jason scrapes the front right bumper on the the tow truck and messes up the bumper he calls his boss and told them and said they'll Call us in a minute and they'll fix it etc. we wait for 30 minutes no call so we call them and now they are asking for proof that it was their tow truck that did it well it was perfectly fine before and we saw the truck scrape it and the driver Jason admitted it and now they are trying to get out of it. When Jason took photos before it was towed and after and admitted it there's your proof. Can't believe this company is trying to get out of the damage THEY CAUSED! read more

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Failed to show up for a row setup by State Farm stranding me for a good part of the day. Please don't use them !

My car broke down at 6:30 p.m. on Padden Parkway and 117th immediately called our insurance company and they said they had hooked us up with a provider but it would be an hour to two before they got here at the point two hours had gone by nobody had shown up I called back and they directed me to Patriot Towing I called relentlessly for a business that is supposed to be open 24 hours and no one picked up not even voicemail it is now 10:47 p.m. and I am still stuck on the side of the road no sign of patriot Towing anywhere I strongly advise not to use this company ever and tell your insurance company when you call in you don't want to use this towing company once again Patriot Towing has got to be one of the worst towing services in Vancouver Washington and that's my opinion read more

Scheduled through my insurance company. Was quicker than other providers I've experienced. I was updated on status. Taylor and Teresa were friendly and helpful. Most importantly, they were able to get my IH Scout on the truck so it'll get fixed so I can enjoy it. Thanks Taylor and Teresa read more

Also waited 5+ hours to get a tow. Kept calling and the dispatcher kept telling that I was next and would be there in 30mins. Each time I called the driver was dealing with a different problem on a different job. How could I have been next? Stay far away. Like others have said, insist that your roadside does not choose them. read more

I was cut off by a patriot towing truck on N Columbia in Portland in the pouring rain today. When I slammed on my breaks and barely avoided hitting him, he proceeded to flip me off through his back window, as though it was my fault that he cut me and another car off. When I pulled up next to him at the light, I tried to take a photo of his truck number and information. He then waved, smiled and tried to intimidate me after he just flipped me off and saw that I was trying to record his information. He was a middle aged white male with a trashy looking handlebar mustache. I would never trust this company to help me out in a car accident when one of their drivers is out being aggressive and about to create one. Seriously scary driving incident and so unprofessional. read more

Patriot Towing - Roadside Assistance Near Me

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Waited all day for towing service and upon arrival the driver just left without any resolution. First, they failed to schedule my pick up and second they failed to note that I was located in a parking garage when though I told multiple people this very specific detail. Wasted my entire day. read more

Avoid, and do not let your Roadside Assistance use this unprofessional vendor! Specifically ask them NOT to use Patriot Towing. I called through my insurance for a tow at around 9 am. I was told Patriot Towing had taken the dispatch, but I would have to wait until 10:30 for the right truck. OK, it happens. At 10:45 I called to ask where it was. The dispatcher (who claims she is also the manager) was completely unapologetic and told me they were running behind and he would be another half hour. At 11:20 I called my insurance and they reached out again and relayed that the driver would be there in 20 minutes. At 11:40 the driver (who was very nice) arrived IN THE WRONG TRUCK, because my 1-ton 4WD needs a flat bed for a tow. My truck details were all in the call info so this shouldn't have been a surprise. He apologized and said several drivers had called out ("you know, because it's a nice day") and said the flat bed would be another 90 minutes. After he left I saw that I'd received a call while I was talking with the driver, so I called Patriot again and said this is [name], it looks like you tried to call me while your driver was here." The dispatcher/"manager" replied "I don't know what you're talking about. Who are you?" I said "you're very unprofessional. Is this a tow company dispatch?" She then said "you call up and don't identify yourself and call me unprofessional?" And then hung up on me. I called back multiple times on different numbers and she would either pick up the phone and hang it up or just reply "stop calling us, good day." I had to go back through my insurance company to find out she'd just cancelled my tow, after FOUR HOURS of waiting. Unprofessional, rude and uncaring. Like other reviewers, I sincerely hope their business fails and they go out of business soon so they're not ever offered as an option to stranded motorists ever again. I'll be leaving this review on the BBB website and every other online site their business is mentioned, over and over again, to hopefully influence people to avoid them. No one should ever be stranded and have to deal with uncaring individuals like this dispatcher/"manager". My insurance also said they would be escalating this to their "higher standards" department so hopefully that gets them off the list. I realize tow trucks are in short supply in this area, but if you can avoid Patriot Towing, AVOID. They're certainly not "patriots" at all, but an embarrassment to American business. PS: Patriot Towing: do not try to claim "wrong company" because the phone number for this company listing is the one you kept hanging up on me on. read more

Patriot Towing - The wrong tow truck, in my mirror. - Roadside Assistance Near Me

Called insurance company about my accident and they ordered a tow around 11:30 am from Patriot Towing. Representative came on line to say it would be 45 minutes. I finally canceled pick up at 5 pm and called another company. We called 3 times and miraculously they were always in heavy traffic on I-5 near Lake Oswego ... 3 times. Last time I called, I asked them to be honest, he hung up on me! Never use this company! read more

My 19 year old daughter was stuck waiting for 2 hours at midnight in a scary part of downtown Portland. After the car was towed to their lot I went to remove our belongings and, in front of two of my family members, gave them permission for my insurance company to tow the car to their inspection facility. Then I sat and waited over a week to find out they were refusing to allow another tow company, contracted by my insurance company, to come pick up the car because I supposedly hadn't given permission. I believe they did this so they could charge extra storage fees to my insurance company. Very shady business practices. *Update: within 2 minutes of my posting this review, the business responded with that comment. I've worked in customer service jobs for years. If you are a decent business, you don't respond to a negative review this way. You apologize and try to make things right. This just proves what everyone is saying about Patriot Towing. I think my next stop will be a complaint with the BBB. read more

Thank you! My insurance messed up the call for towing, but as soon as Patriot was notified- Patriot Came To The Rescue! Fast Friendly & Efficient! Next time I'm calling Patriot directly. read more

I sat waiting for three and a half hours for a tow from these people, and they decided to cancel the tow.... and didn't even take the trouble to notify me! When I called, they told me they had decided I wasn't high enough priority, so they wouldn't plan on coming at all. The person answering their phone was extremely rude and impatient. What made it all so much worse, is that while I had been waiting for them, another car hit my car, and then just kept on driving. The Patriot Towing guy made it clear he didn't care at all. They're extremely unprofessional, and this isn't the first time they've screwed me over. Really, I hope they go out of business. Don't consider using this towing service, unless you want them to screw you over like they've done to me. read more

Had a car towed on a flat bed a week or so ago. Coordination between our insurance company and Patriot was good and we were kept informed about ETA and change to ETA by our insurance. Tow was quick once the driver (John?) arrived and car was delivered without issue to the shop. Thank you read more

Used insurance. Was told patriot would be there within an hour. That was at 6:49am. At 9:30 am, 2 1/2 hours later, was told they would arrive in 120 mins. Almost 3 hours later they said they could no longer complete the service. This outfit is a joke. read more

AVOID this company at all costs! Very rude and unprofessional. I got a flat tire by the airport in Portland Oregon, and Farmers roadside assistance scheduled a tire change with Patriot Towing. It was late on a Saturday night, pouring rain and speeding traffic going by. Farmers gave me a 30 min estimate which they confirmed in their app. When I called Patriot to confirm the location, they said they quoted an hour because their driver was up in Woodland, Washington, and that he was on his way down. So hard to tell if the time misquote was Farmers fault, or Patriots. I said I would give Farmers a call to see if there was anyone closer and I would call him back right away if we had to cancel. He said no problem and no need to call him back because if the job got canceled, Farmers would notify them automatically. I called Farmers and was on the phone for over 20 minutes before we determined that Farmers was unable to provide a better option. I called Patriot back to ensure that Farmers hadn't canceled on their end. The Patriot dispatcher the responded, "ok, I'll tell the driver to get back on the road." What????? I repeated back to him that he told me I wouldn't need to call him back if Farmers cancelled, and asked if he didn't think he should have told me he was going to have the driver stop driving to my location. He said it's their policy to always wait until they get confirmation from the client. I reminded him this was the opposite of what he'd told me earlier and if I had known that at the time I would have made a final decision right then and there: confirm the current service vs incurring any further delay, reminding him I was stranded late at night in the pouring rain on a busy expressway exit. I asked him why he didn't tell me he was going to delay the driver and how long he would be now. He cut me off and said he was going to cancel the service, because he didn't deserve to be spoken to that way. Wow. I wasn't being rude or belligerent at all, just asking valid questions. I guess he considers being held accountable as rude. If I hadn't given him a courtesy call back I would have been stranded almost another hour before I realized something was wrong and they weren't coming after all. I called around and found a nearby company called Northwestern Towing whose dispatcher was compassionate and reassuring over the phone, and then got a friendly and efficient driver out to me in 11 minutes. Ten minutes later I was back on the road going home. Complete opposite experience. Meanwhile my husband was looking up Patriots reviews here on Yelp and found a very consistent theme of poor customer service. Dozens of tow companies in the Portland metro area so look elsewhere! read more

Patriot Towing was supposed to tow my dad's car today and after 8 hours of waiting and 3 follow-up calls to them - they cancelled our tow at 10pm at night. We waited almost all day. So disappointing and what terrible customer service and lack of service. read more

I have progressive, patriot towing was supposed to tow me, it said 35 minutes, then updated 10 minutes later saying 35 minutes again, finally said it was 5 minutes away, then stayed like that for 20 minutes, I called (360) 726-8352 3 times and it just rang and rang then hangs up. progressive then calls and same thing. Now I'm waiting for someone else to tow me. After waiting for an hour and a half. Sucks. read more

Our vehicle had a transmission failure. The insurance company assigned Patriot Towing to tow us to a repair shop. John arrived in a timely fashion and was very friendly and professional. He was familiar with the repair shop and reassured us that the shop was very reliable and fair which was nice to hear. We followed him to the repair shop and the vehicle was delivered safe and sound. I would not hesitate to use Patriot Towing should the need ever arise in the future. read more

The worst customer service. The guy on the landmine was rude, short and I couldn't get a honest response from him. I waited for almost 9 hours for a to. I called 4 times, each time was told i was the next tow. By the time they were ready to pick up my keep, my mechanic shop had closed and Patriot wanted me to pay for them to store my car overnight! Are you serious!?!? In the end I cancelled my tow bc they wanted me to wait more. I would never use this company again! read more

Was lied to 3 times saying they were "on the way " told them I need my insulin out of the car. Dispatch was super Condescending. No sense of urgency whatsoever he even told me that they picked up another car while and they stopped and picked up another car while in battleground. Apparently this is the type of people ford uses. The driver was super kind and professional however. Only reason for the 3 stars. The car arrived safely as well. read more

I would like to start off by saying that this is a completely honest review and I did attempt to see both sides of the situation. I own a small business so I'm not in the game of bashing on other services for small issues. Here's the story: 1. Car broke down 2. USAA dispatched me to this company 3. Estimates wait time of 1 hour 4. After one hour I called and patriot claimed 1 more hour 5. After another hour I called. They said one more hour 6. After the third hour I called. They said one more hour 7. After 4 hours of waiting they cancelled the tow 8.USAA scheduled another another company Things to consider: I know that the dispatch could have been dropped on this company unexpectedly. The issue I have is that the person I spoke with from patriot's should have been able to see where his driver was going and how long it would have taken to get to me. His driver was going from Vancouver to Longview (about a 1 hour 45 minute drive) and then back to me (about a 45 minute drive) that's AT LEAST 2 hours and 30 minutes. At this point they should have canceled the tow; instead they decided to wait 4 hours and then cancel the tow. Patriots Towing Response: The guy who I talked to did apologize and said he was doing the best he could for what it's worth. He claimed that they had the person they were towing change their address. I don't think this is a valid response as their original destination was going to take at least 2 and a half hours. ATTENTION USAA CUSTOMERS: Whenever you need roadside assistance ask to speak to a supervisor. They have access to additional recourses. This means faster service and someone monitoring your status. Best, Jacob read more

After an unfortunate communication breakdown the previous night between my insurance company, the third-party roadside assistance provider, and Patriot Towing, Patriot Towing took care of me and my rig and got me towed safely the following morning. Their driver was friendly, professional and communicative. Instead of risking damage to my slightly unusual tow, he reccomend a different piece of equipment to ensure a damage-free ride for my lowered crew cab dually. It pushed my tow out a little longer, but he kept me informed of his ETA and delivered my truck without a scratch. I wouldn't hesitate to use them again in the future. read more

Patriot Towing - Home safe. Thanks, Patriot Towing. - Roadside Assistance Near Me

There's a reason they're only rated two stars. I've had issues with them in the past. They did thousands of dollars damage to my car towing it. Owner is an ass. This time they were dispatched and it's been over two hours. They're only located 10 minutes away. What a joke. read more

Jonathan has towed twice for me and gives great service.

I called via my insurance for a tow about 115pm it's now 510pm and they haven't shown up. When I called the rep was extremely rude and kept giving lame excuses. The repair shop closes at 6! I'm filing a complaint with progressive to NOT use this company again. In my entire life I've never waited this long for a tow. HORRIBLE COMPANY. I called my insurance and cancelled the tow , filed a formal complaint and said to send someone in the morning that's NOT THEM! I've never ever waited more than 2 hours for a tow and I was at almost 5 hours the two who answered the calls for Patriot was super rude-ZERO empathy or customer service skills-I also sent progressive corporate a link to the Yelp reviews. AWFUL company!!!! Zero professionalism read more