Owner was super friendly. Other staff was not. Complained about "being there all day" and said the…read moreowner shouldn't promise same day service. They did end up finishing my duvet cover same day BUT it was dirty when I got home.

Brought in several slacks, sweaters and dress shirts to be cleaned and stain treated. Was told all…read morethe stains were removed. Unfortunately they were not. The shirt that still had the stain was hidden in the middle of the stack. Never going here again.

I walked in with 2 shirts to get cleaned, the employees were so stoned, with the place smelling of…read moreweed. One hid behind a wall ,while the other could hardly talk or walk. I did not trust them to clean our shirts so I ended up going down the street to Pat's Cleaners, where I received a friendly smile and was charged less.

All in all I had a very poor experience at this tide location. I dropped off five nice dress…read moreshirts. When I return to pick up I was told I only dropped off two - but was requested to pay for five. Following this I called multiple times to try and track down my shirts and constantly got hung up on and told I would be called back (that never happened). When going to pick up the shirts after they were found a few months later, I was told to go to a different location. Those shirts were not at that location. When I went to pick up the shirts from the right location, they only had two out of my three missing shirts. I would not trust his place. It was my first time getting dry cleaning here. Big ol thumbs down. Did nothing to rectify the situation.

I have used Sun Brite for years and I am finally switching cleaners…read more Reasons: - Horrible customer service. Very nice and professional upon drop off but very rude at pick up (the elderly woman). Here are 2 tales of my last 2 visits to Sun Brite Clearners: - 3 weeks ago, I dropped off a suit and paid a little extra to have in done in 2 days, no problem. When I went to pick up my suit they could not find it. While inconvenient for me, not a big issue. It took about 20 minutes but two young men worked together and did find my suit for me. The problem is that someone took it upon themselves to re-sew the jacket buttons on. I have no idea why, I did not request or mention anything about the buttons. When they did this they moved the buttons and the suit did not fit and the crease lines didn't lay right anymore. I had to have a tailor cut the buttons off and fix the jacket. This was quite bothersome. - This week I dropped off my Pea Coat. When I went to pick it up the elderly woman could not find it. I gave her my full name and the ticket number. She was very rude and kept telling me " I don't see it. I don't know what to tell you ". I waited over 20 minutes while she took other customers and continued to look. I noticed she kept passing the first letter of my last name on the clothes rack. I spoke up a number of times but she ignored me and muttered at me. After the last time I saw "O" coming, I said loudly just stop the rack and look under O! She did and there it was! There was my pea coat. This was such a rude and frustrating experience that I will never use Sun Brite again.

I've been going to this dry cleaners as long as I can remember and I'm proud to say there's not one…read morebetter than this amazing costumer service, cleans clothes great (amazing considering their prices are so reasonable), the owner is very sweet and takes time to get to know his costumers, you can really tell he's a caring guy

I came to this Tide Cleaners because the one in Avon, which is very close to my home, I had an…read moreissue with last year plus they had poor reviews. I was very pleased with the drop off, meeting Malasia, who was professional, courteous and kind and the pick up, Malasia again. I had a 30% off coupon which was a breeze to use as I am in their system. I'd highly recommend this store in Westlake (Crocker area).

The bad is the length of time between receipt and return. 12 days to alter six pair of pants in…read morelength is beyond normal and needs to be shortened.

5 Star review for 5 Star service…read more After purchasing a pair of jeans the week of an upcoming vacation I needed to have a few inches hemmed. My wife found Alterations Express on Yelp! and they are know for same day alterations. They fitted me for my jeans and had them hemmed the next day. $14 for pants $23 for original seam if you decide to have them done. Thanks for the fast and friendly service

I dropped off my daughter's dress on Friday, 6/5/2026 to have a strapped fixes. It was my first…read moretime ever using this location and company. I went to pick it up on Wednesday 6/10/2026 and when we got it home we noticed it had two wholes in the bust of the dress and it had shrunken. The next day my daughter returned and explained the issues. They first denied any wrong doing and explained they presses and steamed the dress. We showed the tag which said hang dry and don't use heat. The kept the dress for repair to pick up the next day and we reminded them do not press or use heat. When we return we stated it was not pressed and the reply was that it was pressed as they presses everything. We informed them the dress can not take heat and we ask for it not to be presses. She sated this was not communicated and it was. Now the dress is to small, in fact small than the day before. I've basically paid for a strap on a dress that can't be worn. No apology, no refund and I have to replace a $130 dress which will cost more because I have to drive around to find a replacement in a week. For a first time customer this was a horrible experience and the staff didnt care

Great job on all clothing, Professional staff, always…read moredone on time never encountered any problems.

They were Awesome! Dropped my suit off, and had it back in like a day and a half. I will recommend…read morethem to everyone that I know.

Love their extremely large washing machine machines! Makes doing laundry so easy in and out!read more

All the machines are Brooken maybe 3or 4 work they always have strange people hanging around and…read morethe workers always go Out to smoke right by the door

We've had a great experience with Bay Village Tide Cleaners mostly due to employee Wendy. She has…read morealways gone the extra mile to be helpful. She even offers to come out to our car to help with heavy items like rugs. Can't say enough about how Wendy really makes this location shine.

So happy to see Fay at the Bay Village store. She is the only reason we go there. The actual…read morecleaning service is not what we used to get at Williamsburg Dry Cleaners, but the customer service, thanks to Fay will keep us coming back.

I always really liked the service I received from Ridge Cleaners in Avon Lake, but N. Ridgeville is…read morea different story. If you are only dropping off something simple, & don't need a total before you leave, then this may be a fine cleaner for you. I dropped off 5 simple items-nothing fancy. I asked for a total. She began to total it up, then proceeded to interrupt my order 4 times as other customers walked in the store - 1 with a more complicated drop off. If I wasn't on a time crunch- I would have pulled my things out. I will not be using this cleaner again if there is any way I can avoid it.

Very disappointed they reduced their hours without much advance notice. Can no longer drop off /…read morepick up before or after work. Went to pick up clothes on a Saturday only to see they closed early and had to wait until the following Saturday to go back. Not asking them to open early AND stay late but one or the other for those of us working 9 to 5 would be very helpful.