BEFORE AUTHORIZING ANY REPAIRS, ASK FOR AN ITEMIZED WRITTEN ESTIMATE!! Detailed below is how this company engaged in deceptive practices and violated the law. The attached pictures further illustrate the statements made below. I had my car towed to Paul Campanella's (Hockessin)on 12/11/2023, due to two flat tires. The reviews associated with this company lead me to believe that I would have been more than satisfied with my overall experience. I could not have been more wrong! The morning after the car was dropped off, I received a phone call, which quoted an estimated bill of $2,800.00 to repair everything. Keep in mind, I was NOT provided with an estimated price for the auto repair work specifically pertaining to the parts and labor as well as any surcharge, which they are REQUIRED BY LAW to provide. See TITLE 6--Chapter49A Auto Repair Fraud Prevention--§ 4904A-Estimate requirements for auto repair work. I did not find this out until days after the incident. Upon receiving the invoice, I noticed there was an additional $79.80 charge for road hazard. They threw that extra charge on there without my knowledge or consent. Additionally, I did some research and discovered I was overcharged for everything, in true price gouging fashion. I was charged $16.26 for a lug nut; retail price is $2.29. I was charged $50.5 per spark plug (totaling $202 for 4). Retail price is 19.99 (totaling $79.96 for 4). I was charged $190.66 per strut (totaling $381.32 for 2). Retail price for the exact same strut is $109 (totaling $218 for 2). Also, the labor fee they charged for this was $624.82. Out of curiosity, I called another auto repair shop (located in Newark) who quoted me $90 for labor. I was charged $199.84 per tire (totaling $799.36) Retail price is $110.91 per tire totaling ($443.64). By the way, the manager (Tariq) flat out lied to me about the brand of struts they installed. He told me they were KYB, when they were CARQUEST, which is much cheaper. Clearly he did not want me to know that because it further proves my point with being unfairly overcharged. Do not trust these people!! There's nothing more infuriating than someone taking advantage of someone else's vulnerabilities. Edited to respond to their response: The response to this is a clear attempt to gaslight the public. I showed up with my brother so he could take a look at the invoice as I was quoted such a high (overall) total and I felt taken advantage of. This situation is a clear example of how this industry takes advantage of there female clientele. I didn't dispute the charges. I asked why I was being overcharged so more than the retail prices. There was no breakdown of how much I was getting charged for individual parts/labor. If I would have known the pricing of all that, I would have went elsewhere. Also, when I spoke to Tariq, after he conducted his "research" to address the overpricing, he admitted the spark plugs were unusually high (though he denied it the first time) and told me their vendor (Worldpac) likely overcharged them. I simply suggested a fair pricing adjustment. I was not being unreasonable and I understand price markups are expected in this industry. Just not to the point of price gouging. Lastly, I did not threaten to write a negative review if a price match didn't occur. I informed Tariq that I was going to write a review to reflect my experience, which happened to be very negative. I was being honest and direct. I wish the same would have been reciprocated to me. read more

On a recent nine hour drive my check engine light came on half way home. I got to Wilmington DE and the next am called Paul Campanella's. They took my car right away, dropped it off and a shuttle took me back to my hotel. End of the day car was ready and shuttle picked me up. In the meantime Campanella's texted me a full report with photos. It told me my problem, and some other less urgent items they found that I can take to my auto center in VA for reference. Great software. The center was clean and everyone was very professional. All around five star experience. Thanks! read more

Had a screw in my tire and a friend suggested that I take it to Paul Campanella's in Hockessin. I called and Kelsey said to bring it over and they could take care of it. Went over about 20 minutes after my phone call and they took me right away. Kelsey was super friendly and helpful (she even took the tire out of the back of my car for me). They plugged my tire and put it back on for me! Everyone I came in contact with there (Jake, Jerry, Kelsey & Tariq) were friendly and professional and had some good conversation about how awesome Alabama Softball is!!! read more

They were great and very hospitable. From the moment they picked up the phone, Doug brought me right in even though they aren't open yet. I had a concern with my brakes and needed an oil change. Doug was able to facilitate getting my truck to the other store so they could replace the front rotors, pads, oil change, and alignment. This location used to be my tire store and now I know they do much more than that. read more

My car was in for extensive service and it was all performed well. The key to this visit was that I told the service writer I had to have the car back the same day. They ended up staying past closing to finish the work, road testing it and even sending their shuttle driver to pick me up - all after their normal closing time. It's this kind of customer oriented attitude that keeps me coming back. read more

They took very good care of me. I came in with a flat tire and inspected it in like less than me eating lunch. When I came back the tire was repaired. It was just a plug and there was no charge. Of course i did provide a nice tip cause he did do a great job. I highly recommend them doing any repairs in your cars. They are quick, professional, and of course a good price. read more

Called to see if I could get same day service to repair a tire. They allowed me to come same day and 15 minutes before closing. They stayed late to finish the job. I had two nails in the tire which they plugged and guaranteed those plugs for life of the tire. When I asked them how much I owed them, they said plugs are free. I couldn't believe it. Stellar experience. read more

Exceptional Service from Exceptional Staff - I can't thank enough the staff and service from PCA especially Service Advisor, Jake who always makes it a point to go above and beyond the customer's expectations and does it with a smile. Keep up the great work Team PCA and thank you Jake once again for everything. Greg Fylak, Hockessin read more

I was extremely satisfied with the service I received yesterday. Not only Did they go out of their way to make sure I got my tire replaced before I had to be at work. They made sure all of my side requests were tended to at no additional costs. I will definitely be using them from here on out. Thank you Eric for all of your help! read more

I was very happy with the service provided by the Paul Campenella Center in Hockessin. Complete review of systems and potential review/needs for future. I have used their services multiple times from tires, oil changes to matching service times/needs to keep my vehicle running perfect! Thanks. read more

We recommend Campanella's auto repair. From the customer service desk who are always polite and friendly to the clear explanation of the services needed and understanding of limits on our budget, they are as good as it gets. The free shuttle service is very helpful. read more

amazing customer service, they had great quality service when it came to attention and care for the customers safety, understanding of what's wrong with the car and help with whatever it needs. Also very honest and professional they don't try to steal your money. read more

The staff here were amazing. They texted me a full report of all the maintenance done on my car so that I could get completely up-to-date. They were friendly and polite and even called me a few days later to make sure I was happy with their service. read more

incredible service once again, called to get my front brakes replaced and they had the car in the very next day, very quick turnaround the technician explained the work needed in every detail, my car is purring now for winter thank you as always. read more

I had a flat tire that needed repair! they were incredibly busy but found the time to fit me in and repair the tire as a courtesy!! absolutely wonderful customer service! Jake helped me out and was great! Highly recommend this auto center read more

PC did a great job performing scheduled and additional services on my BMW X2. They were friendly, professional and skilled. All work was done expertly and exceeded my expectations. I will not hesitate to continue using them going forward. read more

Somehow I ended up with 2 nails in my tire. Campanellas in Hockessin was able to fit me with new tires all within a day. Service was friendly and helpful. I Love knowing I am riding safely on better tires. read more

These guys were extremely friendly and knowledgeable. Not only did they give me a ride home and back. They repaired my tire at no charge. These guys made my day and I will go back for other services! read more

great service from Matthew and his team. they were quick, responsive, and honest about what my car needed done. they also helped me resolve an issue i had with a quick stop oil change outlet read more