Dr. Lu has been my dentist for more than 12 years, and I've been really happy with my care. I would strongly recommend her to friends and family. read more

Dr. Lu is extremely flexible with scheduling and caring for her patients. She recommended effective treatments and is very helpful with answering any questions and getting your smile better than it was before. Overall very happy with the end result! read more

Starting off Dr. Lu is very kind and welcoming. Her office is very nice and clean. She is very thorough and gentle and always makes sure that your comfortable. She's very knowledgeable when giving her expert opinion. I starting coming for just routine check ups and decided to fix the gaps I had with Invisalign. Best decision I've made. She's very conservative and made sure the buttons were removed carefully. I couldn't be more happy with her work. Overall great experience. read more

I have been going to Dr Pauline Lu dental for over 18 years now, and I could not have been more happy with her care. She has always been very professional, thorough, and very consistent. Prior to her, I have jumped from from dental office to dental office, and never truly felt the dental offices cared about my teeth, but more about making money. Dr Lu takes care of all the cleanings and is very thorough, and she is sincerely interested in helping you improve your dental care. I also recently took the plunge and had veneers done, and Dr Lu had done an amazing job. Thoroughly satisfied with the results! read more

Dr. Lu is well mannered and accomodating. She works with equally efficient dentists should you need to be referred out for a different procedure. We have been coming to her for quite some time since we were referred by our pediatrician. read more

This review is for Invisalign specifically. Cleanings were gentle and fine, and she's honest about what treatment you need - doesn't try to make you get unnecessary work on your teeth. However, long story short, when my Invisalign attachments were removed, they were removed incorrectly - using an incorrect tool/burr. The front side of teeth are supposed to be rounded and my six of my incisors were completely shaved flat on the front - too much enamel was taken off. As a dentist, preserving enamel should be of utmost importance and I really don't understand how this could have happened, especially if Invisalign is offered here and attachments are a pretty standard part of treatment. I've gotten my teeth examined by another dentist and have confirmed that excess enamel was taken off. You cannot repair enamel, especially to this degree. This is now something I now have to live with for the rest of my life. Extremely disappointed. read more

Dr. Lu is an amazing, caring, and detail oriented dentist, and she has been my family's dentist office for several years. Her office is nice and clean as well, with a nice ambience and very kind receptionists. She did my invisalign and subsequently my veneers, which was overall a great experience. She was incredibly thorough and transparent with the process beforehand, consistent with checking up while I had them, and I couldn't be more happy with the results now! Overall, my experience is that she takes great care of her patients and I couldn't recommend her enough! read more

I've been going to Dr. Lu for over two years now, and my experience has been great! She is very thorough, gentle and always ensures you're comfortable. She's honest and gives you her best professional opinion and advice, as well as options. I've gotten cleanings, fillings and Invisalign treatment with her, and I'm very happy with the results. Dr. Lu cares about her patients. My temporary crown broke and she was able to see me, although her office was closed that day. Dr. Lu's team is very attentive and friendly. I highly recommend Dr. Lu and her team to anyone who needs dental work! read more

I tried to inquire about a simple dental filling without insurance. I was immediately told they don't serve people without insurance, I explained to the owner I had no issue paying upfront and was just told they were overbooked. It didn't matter that I had money or not, don't waste your time here for someone who doesn't care about actually helping people. read more

This place is very clean and has welcoming staff. She was fast, precise with her work and very professional. She also has very good technology for dental such as the retainers which creates a 3D model of your teeth for it to fit perfectly. I would recommend this place to anyone who cares about their teeth. read more

After reading other Yelp reviews about several dentists, I decided to see Dr. Lu. More impressive was her attitude of embracing technology so that everything was efficient, painless and in less time. She concurred with my previous dentist that an implant would be needed but the price was significantly less. I broke a piece off a molar and need to see Dr. Lu a week after my cleaning and this was painless and a crown put on a week later. I called her Wonder Woman because she was the best dentist I have ever had. I wouldn't call her chatty but she explains her opinions and recommendations. Staff is friendly and appointments start on time. I feel Dr. Lu really cares about my teeth and I follow her advice as best I can. read more

I can't recommend Dr Lu enough. She is great,gentle and make sure that you are comfortable during any procedures. I'm so glad that I found her, all my appointments I was seen on time. She takes her time to explain everything that needs to be done. I had cleaning, fillings and crown done by her and Im really happy with the results. Her receptionist is amazing too. Highly recommend Dr Lu, my sister and husband are now going to her too. read more

Dr. Lu is amazing. So nice and comforting. I was really nervous switching to a new dentist for the first time in 16 years. She was really thoughtful, thorough, and attentive. I made a teeth cleaning appointment for myself and my two kids. They were nervous as well. My son is 14 and had only ever had the same dentist so he wasn't sure what to expect with someone new. She had him laughing and comfortable in no time. We all agreed, we are lucky we found her! read more

Very sincere, trustworthy, and experienced. Done great job on basic procedures such as cleaning, and other problem treatment and prevention suggestions, etc. read more

For the occasionally impatient person like myself, time is a virtue. Fortunately, this office is able to run operations very quickly and efficiently. I called the office and was able to schedule an appointment for the next day. Nice! Unlike some private practices, my appointment began exactly at the time it was scheduled. Zero wait time! Dr. Lu was extremely friendly and helpful. She offered to provide a quick cosmetic fix (nothing major) on my front tooth at no extra charge. She answered all of my questions and never made me feel rushed (but at the same time, didn't take a long time or operate slowly). Really nothing to dislike or critique here. Will continue to return otherwise. Excellent overall service. read more

I went to Dr. Lu for the first time yesterday. My previous dentist was very good, but every time they charged too much and I had to call them and correct the bill (happened three times). Dr. Lu and her staff (Rea) try to get the best out of pocket price for me and a detailed explanation of the bill. I was able to get an appointment within an hour of when I called and there was no wait time. She did cleaning and some fillings in very short time and I am very pleased with the result. Both Dr. Lu and Rea are very caring and very friendly. read more

Dr. Lu & Staff are great! They make you feel conmortable right when you walk in the door. Staff talk to you as if they are your friend instead of just telling you what they are planning to do for your appointment. They actually take the time and converse with you asking how are you, where your originally from, and you jusy want to continue talking forgetting your sitting in a dental chair. The staff lets you know every move they make instead of wondering what they are doing next. Dr. Lu comes and puts the chair back and you see on the ceiling is cute little stufffed animals to greet you and make you feel comfortable and I automatically smile. Dr. Lu introduces herself with great manner. She does an exam and gives you a full description of what needs to be done, estimation of the cost and the steps to fulfill the treatment. Overall, she is a great childrens and family dentist. TV"s to watch movies for the kids and maybe adults also. read more

A great and comfortable environment for all ages. Dr Lu's staff is great at reminding me of my appointments. Dr. Lu is very knowledgeable and genuinely cares for the health of our teeth. She's not the type to recommend a procedure unless you really need it. I also don't get nervous going because she is gentle on my gums unlike some other dentists I've gone to (who actually numbed my gums before cleaning). Going to the dentist is not scary anymore. Especially for children. I've never seen and unhappy kid there. Most of them are either happily sitting in the waiting room watching a cartoon movie or calmly getting their cleaning. I think the little stuffed animals hanging over the ceiling help calm the little patients too. Describing Dr Lu's office reminds me of the cheers theme "where everyone knows your name" I'd recommend her to all my friends! read more

I've been seeing Dr. Lu for about 3 years now and couldn't be happier! Dr Lu's staff is friendly and extremely organized, they are great at reminding me of my appointments. Dr. Lu is very knowledgeable and genuinely cares about her patients. I have had bad experiences with dentists before who recommend expensive treatments that turn out to be unneeded. Dr. Lu is extremely trustworthy and only recommends necessary treatments and for this reason, I will continue to see her as long as I live in the Bay Area. If you are looking for a dentist - I would HIGHLY recommend Dr. Lu! read more

Dr. Lu is amazing..She is caring and genuine. She did Invisalign treatment for me and I got a wonderful smile.She is straightforward, yet polite.I really appreciate her work. .. She makes you really comfortable unlike other dentists..I refer her to all my friends.. read more

It could be very difficult for consumers to evaluate healthcare provider, because we just don't have the special knowledge to know. That's why a lot reviews on dentists only talking about how easy to make appointment, how long the wait, and how clean the office is. For this regard, I say simply Dr. Lu's office exceeds all my expectations. But the most important evaluation I want to provide is based on my own dental health. I had my fair share of tooth problems growing up. After seeing Dr. Lu for about three years now, however, it seems I simply have a different set of teeth, the healthy one. During the first year of my seeing Dr. Lu, with her careful examination, Dr. Lu identified the decays of my old crown, old fillings, and tooth grinding at night. With numerous repair, replacement, and routine maintenance, I haven't experience any problem in the past one and half years! Not only that, all the dental work was done painlessly, my mouth was back to normal function soon afterwards. Dr. Lu seems just to know exactly what needs to be done and did it so efficiently. I feel fortunate and really appreciate Dr. Lu's care. Highly recommend. read more

I learned of Dr. Lu through one of those promotional letters certain doctors send; they normally irritate me, but hers was pleasant and I was new to the neighborhood. I was so pleased with my visit to the dentist. I was eight months pregnant, and she took the time to make me comfortable in the seat. Dr. Lu was very nice and told me that my first cavity "wasn't my fault", which seems the opposite of many dentists who seem to make you feel bad about the state of your teeth. I will certainly be going back to her. Her office speaks English, Spanish, and Chinese. read more

It's totally a NIGHTMARE have Dr Lu as my dentist!!!Never come,stay as far as you can to protect your teeth!! Bad technique ruined my good teeth, made me can't bite things in the whole left side. Can't believe I always trust her, and let her do the treatment for three times, each made me feel worse and worse! When I can't stand any more, wanna change to other dentist, she sent me a fake incomplete treatment history!!! More worse,when I call back, she even said it's me get wrong! GOD knows! They are my teeth! How is it possible for patient to get wrong the part under surgery?! This is the MOST DISGUSTING! How can a dentist a doctor try to cover up the truth?! read more

After several routine dental visits, all the former dentists I had would suggest removing my wisdom teeth. They would inform me that removing my wisdom teeth would benefit me in the long run, but I was always hesitant. I would always say, "maybe next time, not now." Since relocating to the Santa Clara area, I was in search of a primary dental office. That's when I found Dr. Pauline Lu's Dental Office. Dr. Lu and her staff are wonderful! Rea, the front desk receptionist, is friendly and takes the time to explain all you need to know. She welcomes all clients that walk in the office with a big smile. The first time I met Dr. Lu, she took the time to learn about my expectations and goals for my dental health. She shares important information that helps me make an informed decision. Dr. Lu's initial approach and attitude made a positive impact in considering her as a primary dentist and trust her professionalism. My confidence in Dr. Lu and her staff gave me the decision to FINALLY have my wisdom teeth pulled out! But prior to confirming a date to have the procedure done, I was extremely nervous and hesitant. I couldn't decide whether to go through with it all. I was conflicted because I was not experiencing any discomfort at the present time, yet I did not want to endure any possible complications in the long run. Dr. Lu made sure I was aware of all the details for the procedure and mentioned she would do all she can to make me feel comfortable. Rea also played a part in helping me finalize my decision as she reassured me that I would be in good hands with Dr. Lu. On the day of the procedure, Dr. Lu and her assistant were great! Dr. Lu definitely made sure I was comfortable! Her hands were gentle and made sure I was not going to experience a lot of pain/discomfort. I appreciated how Dr. Lu explained every detail while I was undergoing the procedure. She made me aware of what was going on and what I was going to feel at that moment. I was such at ease that I did not even realize that both my wisdom teeth were eventually extracted. No bleeding, swelling, or other complications! I was amazed that I tolerated the procedure well. Dr. Lu did a fantastic job! She really meant what she said when she assured me that I was going to be comfortable! Overall, everything turned out better than expected! There was no need for me to take any pain medications at all (although I was anticipating pain). No abnormal bleeding or swelling and I was able to eat normally again the following day. I felt fine that I had to brag to others that I was nervous over nothing. It was a successful experience! And, I am satisfied that I chose Dr. Lu as my primary dental care provider! Again, THANK YOU to Dr. Lu and her staff for doing a wonderful job! read more

Great dentist for the whole family! Our whole family comes here and we've been patients for 10 years. My 2 kids think going to Dr. Lu's is like going to a party... "can't wait to get the goody bags"! That's a nice bonus... they get kiddie toothbrushes, toothpaste, and a little toy. Dr. Lu makes it very fun for the kids, from kiddie movies (you can even bring your own!), stuffed animals, to her friendly demeanor. Dr. Lu is always patient and the whole office is friendly and professional. They always send an electronic reminder, and are courteous if you need to reschedule. I havd Invisalign done here, and she threw in a teeth-whitening product. She gives you all your options, and would not push treatment on you. She tells you what is reasonable and fair, and recommends good options. All their X-Ray is hooked up electronically, so she can view your X-Ray results immediately on the big screen. Then she shows it to you and explains what she's looking at. Great technology! That big screen is also hooked up to the DVD player, which is view-able from the dental chair... so when she's working on my son, he is distracted (yay) with the movie so she can get the cleaning done. Over the weekend, my son had a dental emergency. I emailed the staff and they responded twice (over the weekend!), and scheduled something for us on Monday morning. She is more than kind and able to accommodate. We have recommended Dr. Lu to many of our friends and family, and everyone loves Dr. Lu! read more

I have visited this office for a teeth cleaning and tooth extraction. Dr Lu is so patient, kind and warm. I hate going to the dentist--I get major anxiety and my nervousness shows. But Dr Lu was aware of my nerves and made my experiences as painless as possible. I feel as though i am in good hands in this office. The secretary and dental assistant are equally wonderful. I am so glad to have found her and will continue visiting Dr Lu for all my dental needs! read more

Dr Lu is amazing! I have been a patient of Dr Lu's for years! She is so dedicated to her profession. She is knowledgeable, diligent and very efficient. But I think her best quality is how much she cares. She is contantly asking you if your ok even for a routine check up! Let's face it, it is very difficult for a lot of us to go to the dentist because we find it scary but Dr Lu takes the fear away with her care and attention. She's the best! Thank you Dr Lu! read more

I've been a patient at Dr. Lu's for several years now. I've had a lot of work done by her, and she's always done a great job. Her cleanings are also the gentlest cleanings I've ever had. The office is friendly, people know your name and face, and I like how Dr. Lu does not recommend procedures that she doesn't think are necessary. You definitely don't get the feeling that you're being scammed (which is not the case at the previous dental establishment I was at). read more

I would highly recommend the services provided by Dr. Lu and her staff(Rea & Evelyn). Even though I was running late for my appointment, I didn't feel rushed by the staff or Dr. Lu throughout the time I was there. Evelyn, Dr Lu's dental assistant, was actually feeling a little under the weather that day, but still she showed utmost dedication and professionalism which is really commendable. Rea, Dr. Lu's secretary, was very polite and professional as well. She explained the paperwork to me very well. Now coming to Dr. Lu, she was very patient in listening to everything I had to say, is extremely knowledgeable and explained everything to me very well. She did a great job with cleaning and performed them with utmost care and precision. All in all, it was a great experience as I was smiling when I left the office. From now on, Dr. Lu is going to be my go-to dentist. read more

Best dentist I've had in a long while! Ria and Dr. Lu were nothing but courteous and professional. Dr. Lu was super patient and explained everything in advance to me. She also really took the time with my questions and gave very honest opinions. I can't be happier with the result. And would highly recommend anyone to have her as a dentist. read more

The experience was great. Questions get answered with in-depth explanation. Dr. Lu also re-assures that your questions were explained in a way that you understand. She is very delicate with her instruments and with her patients; making sure that you feel comfortable from beginning to end. read more

Pauline is matter-of-fact and honest. She will state what options you have for treatment, and her own opinion, but will not pressure you any which way. She also is really good at getting fillings and crowns right the first time. Her staff is also friendly and professional. I am not easily impressed, and I am impressed with her work and her staff. I highly recommend her if you are looking for a dentist in the South Bay. read more

I've been a patient with Dr. Pauline Lu for over 5 years now and I've been consistently happy with her work, here's why: - Pauline truly cares about my health and has always recommended services with my best interest in mind. She does an excellent job of explaining the pros and cons of each of my treatment options, and gives me time to consider what I want to do. - Unlike other dentist's I've had in the past, she does the cleaning herself instead of only coming in at the end of the visit. This way she not only spends more time with me, but more importantly gets a first hand understanding of my teeth and gums. She's highly detail oriented and double checks to make sure nothing was missed. - Pauline's new facility features top of the line equipment to ensure the best care and she creates a comfortable environment for her patients. She always asks if I'm comfortable and adjusts if (in the rare case) something could be moved. - I always schedule a follow-up appointment at the end of each visit for 6 mo later. It's extremely easy to adjust the time by phone or email as the date approaches. - Pauline also has an amazing referral program. Both you and your referred friend get a thank you gift! I highly recommend Dr. Pauline Lu for all your oral health care needs! read more

Dr. Lu is one of those rare dentists that actually works for the patient. My previous dentist, and many others unfortunately, think about their clinic like a business. They want to make as much money as possible. The patient comes second. I've been a patient of Dr. Lu for 3 years. She is fantastic. She does everything herself. She takes the time to explain and is very patient. She never pushed a procedure on me, not even when I was the one suggesting it. Her approach is to seek the best of the client, not the best of her pocket. She spent hours reviewing and perfecting my Invisalign, unlike most dentists who simply accept what the software decides. She also takes notes of sensitive areas in my mouth, so when she cleans up my teeth, she is extra careful around those areas. This is what separates the pro from the rest. Her clinic is in an older building, but she has very modern equipment. She is so sterile that she covers her equipment with special plastic covers. Those are removed before using the equipment, and disposed. She replaces them after each use. I've never seen any dentist do that. Her receptionist is the same: kind, perfectionist, and customer facing. read more

Loved that Dr. Lu was able to clean my 2 year old's teeth! Dr. Lu was patient, kind, and flexible. She even let me hold my daughter while Dr. Lu brushed. Dr. Lu also was able to fill my cavity while I was pregnant (without any pain meds!) And it didn't hurt!! She is obviously skilled, knowledgeable, and personable. read more

Dr. Lu has been my dentist for 3 years. Had a wisdom tooth extracted and dental cleaning several times. Experience has been great so far. Dental cleaning is comfortable, and the tips Dr. Lu tells me each time helps me protect my teeth. I have moved far from Santa Clara but I still come back. Thank you Dr. Lu. read more

If you are looking for an exeptional and experience Dentist Dr. Pauline Lu is the one. They have excellent customer service. The biller is awesome explained everything before the procedure to be rendered . But the most important experienced of our daughter that she had two molars extracted and she said she never felt any pain or discomfort since the start until the procedure was done. PAINLESS! and She said Dr.Pauline Lu made her courageous that now she is not scare of any injection. read more

Great dentist. The waiting room has a TV where she plays recent family movies, and there are TVs at the chairs too that are all connected to the same DVD player, so you go from the waiting room to the chair just watching a movie. The office is very clean, which is important to me, and the staff is very friendly. And she is a great dentist. read more

I've been coming to see Dr. Lu for the last 8yrs. She's a great dentist and will continue to go to her for all my dental needs. I recently had 10 veneers placed b/c my teeth have gotten worn down and showing signs of stress fracture from grinding. I was nervous prior to getting the procedure done b/c I've seen some bad veneers in other people. Dr. Lu took the time to explain the procedures and show me samples of some of the work she had done in the past, which eased my anxiety. I am very happy with the results. I highly recommend Dr. Lu and her staff to anyone in need of dental work, whether it's for preventative care, cleaning or cosmetic work. She and her staff are always polite and professional. read more

Best dentist ever. Great experience, wonderful people, wonderful place. Actually enjoyed going to the dentist... :) (big clean teeth smile!)