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    Paw Paws Express

    5.0 (3 reviews)

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    Frisco Pet Nanny

    Frisco Pet Nanny

    3.3
    (4 reviews)

    This old woman is crazy. She started out fine, but one day didn't send pics as promised, so I was…read moreconcerned and got a ring camera before the next sitting appointment (hey I travel a lot and want to see my kitties when I'm gone). Sure enough, next time she texts that she checked my pets but did not appear on the camera that day. When confronted she called me a liar and is now harassing me by email. I wasn't going to fire her over it, didn't even ask for a credit or cancel future dates, just wanted it acknowledged and move on so she would know I know when she comes. But she canceled on me right before the holiday, when we'd had her booked for over a month, leaving me in the lurch. Then had the nerve to threaten me with blackballing me to other sitters in the area. That's not to mention there is problems with her billing, twice she double billed me or didn't apply my credit appropriately. I can overlook that--she was always quick to fix it when I inquired, could have even overlooked skipping a day, but calling me a liar and gaslighting I can't endure. Do yourself a favor and find another sitter.

    We have used Diana for every time we went on vacation ever since we moved to Frisco. We have used…read moreher services, probably, three times now. Unfortunately, after this last time, we will have to find someone else. Our cat does not need much as she's like many other cats. She likes the occasional petting but prefers to be alone most of the time. She has an automatic feeder so the only thing that is needed is fresh water and her litter box cleaned. We left out plastic bags for Diana so she wouldn't have to look for what was needed. The first time was not bad. She stayed for about 20 minutes. We have security cameras outside our front door So we know who is coming and going. Water was full and litter box was cleaned out. Our cat, was her normal self when we returned so we decided to go with her again. Second time around, everything was good also but we noticed she was staying less, average of 15 minutes. Not a big deal as long as everything gets done. The third and last time, we went on vacation for a week and after reviewing our security camera, we noticed she was staying for SEVEN minutes on average each time. We were wondering how she could get everything done in that little time because when my husband cleans the litter box, he is out there for at least 5-10 minutes to make sure he gets everything and he has to refill the litter. Well, we came back from our vacation and we realize why Diana was only there for seven minutes each time. Our cats litter box was filled to the top with cat litter AND the cats feces! Instead of scooping out the poop, she had just covered it with litter. It has gotten so bad that the cat ended up pooping on the floor of the garage right outside her box and we ended up with dried cat feces in our house. It was disgusting! There was no way the amount of poop in that litter box was from 1 or 2 days. It took my husband over an hour to clean out that litter box when we came back because the old feces plus the urine had hardened at the bottom of the box. the audacity to do this, even with our cameras makes me wonder how she treats other families pets without cameras in their homes. Never again. No animal deserves that kind of treatment. with the amount of time she stayed, we doubt that she gave the cat any affection either.

    MUTTS Canine Cantina

    MUTTS Canine Cantina

    3.7
    (449 reviews)
    $

    Such a cute place to take your fur-ever best friend…read more Visited my sister-in-law and her two adorable pups this weekend. Nice to see where her four legged cuties go to play. MUTTS Canine Cantina has to be a doggie owners dream. A place for your pup to play while you can grab a cool beverage and a snack or two for yourself. Adorable! Make sure to clean up before you leave. A Mutt Mitt is available.

    Membership required or Day pass…read more Being brand new to Dallas and looking for a dog park this was a great spot just a little confusing. Will explain the steps below but here's my what I love : Love that small and big dogs are separated! Love that it's clean, has shade, a million water bowls around and seating! Also love they have a bar, drinks, decent food and friendly staff. They truly were so nice and I noticed they remembered everyone and their dogs Ok! So steps so you don't feel as dumb as I did lol, Walk around to the main entrance, there's only one entrance exit. Check in first. Get your day pass or membership (Honestly it's a great deal for everything you get!) I'd absolutely pay just because it's so clean and well taken care of! Then, grab your drink and head to the park section I not know did the opposite and couldn't open the gate (because you need your pass haha) and then I couldn't figure how to get back out I got the burger and crinkle cut friends it was decent better than fast food. Day pass was $12 Burger was $12 We had a great time!

    The Mutt Puddle

    The Mutt Puddle

    4.3
    (116 reviews)

    Today was the first day that I used The Mutt Puddle and I was extremely pleased with everything…read morefrom their response time, able to get my Koda in, the front desk and how Mariah took care of my sweetie. She did such a wonderful job with bathing and cutting Koda. I was extremely pleased and will definitely be going back. PS. Koda is 11 and was not stressed at all and very comfortable while getting groomed.

    **WARNING!!** Before You Trust The Mutt Puddle With Your Dog -- Read This First!!!…read more As a new customer, I recieved that red carpet treatment that makes you think you've finally found "the place." The lesson I learned this time is that the true character of a business isn't revealed when everything goes right. It's revealed when something goes wrong. My situation started with a grooming appointment. The Korean cut I requested wasn't what I received. However, that was not my biggest concern. A really bad grooming job grows back, and I could have easily laughed that off and moved on. What I couldn't overlook was that my tiny 5lb Maltese had a puncture wound (the size of a pencil tip eraser) under her chin and a belly covered in abrasions (guessing from hot clippers). When I got home and discovered the injuries, I emailed TMP immediately. I expected: concern for her well-being and a sincere effort to make things right. Instead, I got a lengthy email about "miscommunication" regarding the grooming. I got an apology. What I didn't get was the one thing I was looking for: genuine human concern for my injured dog. Accidents happen. A mistake and owning it does not automatically lose a customer. The solution was never complicated. A simple acknowledgment (regardless of how it happened). My tiny dog came home hurt and that mattered. A refund as a gesture of respect. Before writing this review, I posted this scenario online in a small dog group. I asked a few simple questions: Would you be upset by these injuries? Is "sorry for the miscommunication" enough? Should a refund be offered? Would you return? The majority of the people who responded to the survey are dog lovers, breeders, rescue shelter owners, show dog handlers, vets and professional groomers who unanimously agreed that they would be upset and that they would not return. Several professionals commented that while accidents can happen, transparency and accountability matter. One comment stood out above all the others: "When I read the salon's response, I don't see a groomer saying, 'I'm concerned about Tina.' I see a business saying, 'You can't prove this was us.'" That perfectly captured what I had been struggling to put into words for this review. David Vargas from TMP responded to that online post. Instead of empathy, there were disclaimers. Instead of a heartfelt attempt to make things right, there was a carefully crafted argument about why I shouldn't feel the way I do. He accused me of painting the business in a bad light. No. I simply described what happened and how it was handled. When your instinct is to defend your reputation instead of showing concern for an injured animal, the picture pretty much paints itself. This experience was extremely upsetting for my family, traumatic for our Tina, and I worry about her demeanor when I take her to a new groomer. She's such a tiny baby and to minimalize our situation has been heartbreaking. Our pets rely entirely on us to protect them and on the professionals caring for them to uphold the trust placed in their hands. For all animal lovers, that trust is sacred. One of the most concerning things I discovered after this experience was The Mutt Puddle's liability policy. Their policy (search for it online) states; that pet owners assume all responsibility when leaving their pets in the salon's care and that The Mutt Puddle and its staff will not be held responsible for injuries, deaths, medical bills, clipper burns, cuts, stress-related issues, or nearly any other problem that may arise during grooming. Reading this after my little girl was injured helped me understand why David Vargas response was defensive .. rather than showing (on a case by case basis) concern for my dog and respect for me as a valuable client. I understand that policies exist BUT they should protect everyone involved, not one sided AND they should never replace compassion, responsibility, and concern for an animal's well-being. New and existing customers should read their policies carefully and decide for themselves whether that reflects the kind of care they want for their pets. We've lost complete trust in The Mutt Puddle and will not go back. They have taught me the difference between customer service and reputation control. Good luck with that business model.

    Paw Paws Express - pettransport - Updated July 2026

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