Same location but new name. They cut my dog during grooming and blamed it on something else. I rushed my dog to the vet only to get confirmation that he had been cut during his grooming. read more

Great service! They weee very patient with my little Cavi and made him very comfortable.

Best my dogs have ever looked!! Clean, nails clipped, and whatever shampoo/conditioner they used is amazing. Groomers put LOTS of time into each of my dogs. I'll be back. Thank you!!! read more

Great service & our dogs always come out beautifully groomed & smelling great! Nelson is the best ! read more

Our senior Scottish terrier was treated like one of their own personal dogs. She was quickly scheduled and came home looking like a million bucks. read more

Fran N Friends always makes our maltipoo look so nice and clean! We thought he would have to get completely shaved this last time, but they were able to work their magic, and he looked so cute after the grooming. They take their time and do a great job. read more

I've been using friends for a number of years. Usually the service is very good but unfortunately I don't know who's taking over but I took my dog last weekend the person checking the dogs in would try to drag my dog back to the area for her to be kept. Then when I got my dog back for a bath and having her nails done she's been scratching all week long. I don't know what kind of cheap shampoo they used but I will not be taking her back ever again. Draw your own conclusions read more

The only place I trust for my sweet 15 year old pug who is deaf and nearly blind. They take such good care of her. Been going here for about 3 years now. In case someone's wondering why I would get a pug groomed, she has a double coat and sheds quite profusely twice a year. The shorter cut helps her stay cooler in summer and it's a bonus that she looks like a puppy again. Fran and Friends are wonderful people . Erik is Ginger's groomer and he always does an immaculate job. read more

Paws N Tails - Ginger, the very good girl after her groom at Fran & Friends - Pet Groomers Near Me - Cumming, Georgia

Love Fran N Friends! They always do a great job and don't keep my baby all day. The location is perfect and it's easy to get an appointment!

If I could give this place 0 stars I would! I brought my small winner dog in at 10:21 this morning I didn't get her till 12:40 I had to walk in and ask if she was ready and they told me she was but didn't even bother to call! I called them once after it was an hour and they said she would be ready in 20 min ...37 min go by still not ready ! When I got her she looked exactly as I left her ! Her nails were badly trimmed she looked frightened when I got her !!! Horrible place it even smells and looks gross . DONT TAKE YOUR DOG HERE IF TOU CARE ABOUT YPUR DOG !! read more

Paws N Tails - Her fur looks exactly the same as I left her - Pet Groomers Near Me - Cumming, Georgia

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I took my Wheaton Terrier to Fran & Friends this morning for a bath and nail trim ONLY, with explicit instructions not to do any trimming. They said he had matting and they would need to groom him, so I told them to do nothing and I would pick him up. They shaved him to 1/2" then refused to let me have him until I paid for full grooming. They are ripping off their customers! I will never go back here again! read more

I was very happy with the professionalism and promptness of the service. The groomer was really and was very efficient

This place is the WORST! I brought my puppy there for a basic grooming... she's a catahoula leopard dog, short hair, low-maintenance. I picked her up and she smelled as if they sprayed her with Febreeze. She was FILTHY. I swear they cleaned her with a diaper wipe. The BIGGER issue, however, was when I called and spoke with a manager to complain. They told me to come back for a, "redo", which I did a few weeks later. They then had the audacity to charge me full price less 10%... same deal that they offer to a first time client! When I called RUDE Fran out on the carpet, she let me know (in front of her laughing employees... gee, super professional!) that, "there were plenty of other options in town if I, 'didn't like it,'" Well, Fran, you're correct! I would HIGHLY RECOMMEND Dixie's. Lisa is the owner and could NOT be sweeter, more accommodating or grateful for my business. Shame on you, Fran. Oh, and your shop is filthy, too. read more

Jacob did a great job on my matted maltipoo. Had to shave her down, but head & face are really cute.

Liz did a wonderful job grooming my 65lb Goldendoodle. She listened to my requests and he looks perfect. Sometimes he looks funny for a few days after his grooming appointment with his fresh blowout but he looks fantastic and I'm so happy. The customer service from start to finish was amazing and everyone I spoke to was so friendly and nice. It took about three and half hours which is typical/expected. I'll definitely be back! read more

Paws N Tails - Groomed by Liz - Pet Groomers Near Me - Cumming, Georgia

Fran and Friends did a great job and were so kind to our new 4 month old puppy. Linda even took a picture of what I wanted her face to look like. Give them a try if you are needing a dog groomer. read more

Was able to see my pet same day and very pleased . I will definitely bring my dog back.

Kyla did a wonderful job on our 2 English springer spaniels. She listened what I wanted for each of them and they came home beautiful (and tired). It took longer than usual because another groomer was sick - I only wish the owner would have called to tell me. read more

After years of using this groomer on a multitude of dogs we have had we are moving on to a different groomer the service has fallen off lately and the quality is gotten terrible the biggest thing is they do not listen to your request they just do what they want and shorter is better I guess in there opinion so I can tell you don't take a golden doodle mine was butchered with a terribly short haircut two times in a row after I told them not too then all you get is a excuse that we will do better next time. No next time we are moving on read more

I absolutely had a wonderful experience at this place. First off, they had a busy day but was willing to squeeze me in. Everyone was so friendly, fun, and nice at this place where it made me feel comfortable leaving my puppy there. They were efficient with the groom and my lil Koa looked great after!! Thank you Katrina for such a great groom and experience for Koa!! So sad I don't live here otherwise this will be my to-go place. But I'll def bring my puppy back here when I come back and visit!! read more

Paws N Tails - Pet Groomers Near Me - Cumming, Georgia

my 10 yr old westie had his 1st haircut here and has been a regular ever since. Jacob is a master and always gives him a beautiful cut. Linda always finds us an appointment that works for us, assures that our instructions are communicated to Jacob, and is so very kind!! Thank you for years of amazing service read more

We have used them for eight years. Great people, great service, and a great price. I would highly recommend them.

I have been a customer for ago10 years and I know they have had new ownership. The transition has been great the new owners are very involved. The groomer (Jacob) is wonderful with the dogs. read more

Fran did a wonderful job on our 12 week old toy schnauzer Lola! We interviewed 7 groomers and Fran absolutely shined above them ALL! We don't crate our puppy and she did not crate her one time. She was gentle with her and very professional to start little Lola with training her to groom. Lola just loved Fran and all of her staff. We were so anxious about her grooming and Fran exceeded our expectations and has "fur"ever customers now! I hands down recommend that you bring your fur babies to Fran and Friends! read more

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Love this place!! I have 2 Italian greyhounds that need nail grinds every few weeks. One is timid and needs someone to hold him. Other salons have given us issues or wanted to charge more to hold our timid one. We have also run into long waits for nail grinds at other salons. None of that here. They are very friendly and accommodating . With several groomers and assistants they have been able to work us in quickly. I have never used the grooming service but all groomers seemed good and were interacting with their dog client really well. Nice salon which will be my go to now. read more

Update to prior review. Fran illustrates her poor business acumen and customer service in her reply to another review I wrote by placing blame back on the customer. After the treatment she gave my wife and I, I will not rest until this place shuts it's doors. By stating "We maintain a friendly professional relationship with all our customers and we expect the same from our customers" you imply I was not professional nor friendly. To the contrary, we expressed our frustration in-person the first time this occurred in February for his puppy cut. We in good faith gave you another chance to redeem yourself. I was exceptionally friendly when I dropped our dog off at 8am and explicitly expressed he needed to be ready by 1PM. Upon arrival at 3PM and despite my extreme frustration with you, I remained calm and gave you every opportunity to offer us a discount for the service you FAILED to perform. You dismissed your failure as nothing and insisted I pay the full price of $70. Your response to me in-person, your response below, as well as other reviews is to deflect responsibility away from you and onto your employees and customers. UNACCEPTABLE! Your suggestion you know anything about professionalism or customer service is laughable given this situation. Since I see you read and respond to these messages, I challenge you with these questions - Is it reasonable that ANY dog be caged in your back room for HOURS if they have an appointment; particularly the very first appointment of the day, which was made a few weeks ago? An appointment by definition means you have planned for the service you are to provide. Clearly you cannot do this as you have failed us twice in a row. What's worse, you told us specifically you bumped our dog to take someone else ASAP, and it was your new employee's fault. If you are the professional you say you are, you would have accepted responsibility and offered at least some type of discount, etc. read more

I keep giving this groomer the benefit of the doubt, but I've had it! We drop our dog off very first thing in the morning (8 am) for a promised early pickup time, and for the second time in a row, they seem to save our puppy who is under one year for last! The last time he wasn't ready until one hour after they closed! We have been going there for years since we got our first dog, but i haven't been happy for a while. I ask for cuts and they seem to just "shave" it all off despite clearly asking them not to (I know sometimes groomers have to but in our case we don't show up with a matted dog, etc.). Do yourself a favor and explore better grooming options. read more

Am very pleased with the service and how my Yorkie's haircut came out. Fran did a really great job she looked beautiful. read more

Paws N Tails - Just picked her up! - Pet Groomers Near Me - Cumming, Georgia

We take our two dogs. Sunny and Gucci here and they always take care of them so we'll. Especially because Suney is so hard to deal with sometimes and they handled here very well. Our dogs came out beautiful afterwards. read more

Ignored all my grooming instructions and requests. Was a complete waste of money. The groomer and receptionist each blamed the other. Very disapoointed. read more

These are the absolute sweetest and kindest people! They take such great care of our dog whenever we go for grooming. One day I had my two kids and my dog trying to get out of the car to get into the shop. One of the employees came outside to meet me so I didn't have to unload my kids. It was so nice! They are always welcoming and do a fantastic job with grooming!! They hand scissor cut and always take their time to do the best job. Highly highly recommend Fran's!! read more

I'm sorry, but I've been here for like 30 minutes and there's still screaming in the back. It's already stressful enough for dogs, so please take your disagreements somewhere else. read more

My rescue dog needed to be groomed badly. Fran let us walk in without an appointment and got to work on him right away. He had a LOT of fur and over 100+ ticks on him and she got all of them off! She even waited a bit after closing for me to pick him up because I was stuck in traffic. I HIGHLY recommend her to everyone! Worth every penny :) read more

Paws N Tails - Fluffy boy shaved down because of over 100 ticks on him! Fran did a GREAT job! Highly recommended :) - Pet Groomers Near Me - Cumming, Georgia

Super friendly and took my two dogs as walk-ins at 10am. Clean and bright atmosphere. Fran and the staff made us feel welcome. We were done in 10 minutes, nails clipped and Dremeled. Ten bucks and tax included in the price, wow! We'll be back! read more

This was our first time using Fran and Friends. I am so glad we found them! We have two Standard Poodles. Mackenzie just groomed our 7 month old puppy and she did a fabulous job. What is really nice is how she brought him out to us and made sure to ask if his cut was what we wanted. She also said a couple of times that she would love to groom him again, as well as our other dog. It is so nice to find a groomer that not only does a great job, but truly cares about their work! read more

Fran and Friends is a great place where dogs are taken care of as if they were their own. They are loved and cuddled...and staff do a great job with bathing and nails. Easy drop off and pick up. Glad to have you so close to our home. read more

Fran does a great job! They are always busy so get an apt ahead of time! $45/50 for my baby to get her hair did ;) plus tip. Worth it!

The Fran and Friends staff is fantastic and always friendly! They always ask details regarding the service we want and listen. My boys always look great when they leave. Very reasonable priced. I wouldn't take them anywhere else. read more

This place is wonderful! My dog has recently had a very bad reaction to his shots and has been on heavy medications that suppresses his immune system, so he cannot be around other dogs. They did not know me and they were so accommodating, unlike the grooming place I have been going to for 10 years. They took such great care of my little guy and rushed him through the process so I can get him out quickly. He looks awesome and I am sure he feels better too! This place has such a positive feeling, you can tell the dogs are loved and well cared for. I so appreciate them being so accommodating and loving to my dog! They, for sure, have a new customer! read more

We've been taking our Maltese-Bichon mix for grooming on a monthly basis to Fran & Friends since they opened. We've been very pleased with the results and regularly change up the cut and service, which they handle really well. We've recommended the shop to others, and as their business has increaed, the service has remained consistently very good. Fluffy insists on Fran, and I can say I agree with her. read more