Jesse went above and beyond to help us with our situation. The staff and management recognized that our experience was less than the quality they strive for and they communicated that effectively and kindly. We didn't have the best first experience. I truly believe the measure of a business is how they behave when things don't go according to plan. Jesse and their staff executed the follow up PERFECTLY. We are happy to give them a second chance; and frankly we would have anyways based on how well they received and loved our pets. Animals are unpredictable and the way humans treat them matters so so much. PAWS has a great staff and we are happy to have met them. read more

We had Brendan at the Lake Forest location do training (five sessions) for the two-year-old male Aussie Shepherd we adopted several months prior from the Mission Viejo animal shelter. We had a dog, whom we also adopted but from Irvine, that we had euthanized at home in early April so the Aussie wasn't our first dog. Our Aussie is typical of the breed - high-energy, intelligent and focused. Although he's a sweetie at home, he was the opposite on walks. The worst problem was his barking and lunging at other dogs. Brendan not only trained our dog, he also trained us. Our fur baby is MUCH better now while on walks. I told Brendan that he, Brendan, is like Yoda. We are very pleased and grateful. read more

Our German Shepherd is very comfortable visiting Paws Pets Resort. We feel very lucky to have a place to take our baby and never worry about him while we are away. They follow my feeding instructions, take him on walks and play ball with him. We highly recommend Paws Pets Resort and are very thankful for the wonderful facility and experienced staff. And the baths are very much appreciated. Thank you. Brenda Perlin Baughman read more

Paws Pet Resort - Zuma - Pet Sitting Near Me - Lake Forest, California

My husband and I began trusting Paws Pet Resort, in Lake Forest, 20 years ago. They are very patient with the humans, and extremely caring for the pets that visit, for whatever the length of time might be. None of our boys have been growlers/snappers. One boy, however, must take Prozac, simply as he is like some humans and can be very stressed. Paws employees have always been kind, and it is obvious as he never has to be carried in the door ... he walks beside his brother with no fear. read more

Paws Pet Resort - Gustav & Johann ... sitting in Seal Beach, enjoying the sun! - Pet Sitting Near Me - Lake Forest, California

Our dog Sofie lost her liter mate sister of 13 yrs. She's never been without her and she's always been very protective never really making friends so bringing her here to socialize has been a blessing giving us peace of mind. We'll be bringing her here twice a month read more

Staff is very nice and friendly. They answered all my questions. Most importantly they were great with my dog she has separation anxiety. So they picked her up she was a little nervous. I especially like the webcam, so I can check in on her anytime I want. read more

They advertise their "live webcams", however, they have not been working for weeks. I'd like to know how my dog is doing when he's away from me and not being able to see their live webcams makes me very anxious with leaving my dog here. At the very least, a discount should be given since they are charging you the same amount for less of a service I would not come here until they fix this issue read more

Paws in Lake Forest continues to be such an incredible group of people. They were so great with our former rescue guy who had some "social issues" to our current, rambunctious 2 year old Golden who can't get enough of any one! Jessie and her team are so on top of things, professional, kind and patient. We are grateful to have them! read more

Paws Pet Resort in Lake Forest is a blessing to our family and our pup!!! His home away from home, they treat Barkley like a king when he's there! We know he's happy and loved when he's there and we feel less guilty about leaving him behind because he comes home so tired from all the stimulation. Jessie their manager is like a godmother to Barkley and he knows when we turn onto the street *exactly* where he's going and he can't get in there fast enough!! read more

Paws Pet Resort - Barkley at Paws with the biggest smile!!! - Pet Sitting Near Me - Lake Forest, California

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Amazing place filled with staff who seem like they really enjoy working with animals. Most of them recognize my dog as soon as she walks in the door, and they give recaps of her stays when I come to pick her up. The grooming prices beat literally any other boarding place I've tried, and they do a phenomenal job cleaning my dog up. There have been some minor hiccups in service and communication over the past year that I've taken my dog here, but they've always made things right reasonably and graciously. My dog and I are very satisfied repeat customers at Paws! read more

I really want to like this place because of its convenience -- one of the main reasons I chose it was because they advertise live camera access, which helps me feel at ease when my dog is at daycare/boarding. Unfortunately, the cameras have been down for over two weeks, and even after I called to ask about it, I was told it's a "Wi-Fi issue" that still hasn't been fixed. I understand that technical issues happen, but this is something management really needs to prioritize. Transparency and peace of mind are huge for pet owners, especially when we're away. Without working cameras, it makes me feel uneasy and a bit suspicious about what's actually going on behind the scenes. I hope they resolve this soon, because it makes me uneasy boarding my dog here. Advertising live cameras and not maintaining them isn't acceptable. Management needs to take care of this. Also, the few times that I came in to drop off my dog for daycare it smelled like pee, AND when my dog came back after daycare she smelled like pee, which she usually doesn't. So, it gives me the impression that the facility is not well cleaned, which only adds to my unease. read more

We are new to Paws Pet Resort. We called for a tour, the staff was very welcoming and friendly. After our dogs first full day of doggie day care she came home totally exhausted, the 2nd and 3rd time she practically ran pulling to get inside, eager to see all the other dogs. So far we are very happy with Paws Pet Resort, the price is reasonable, the staff has been very nice and professional, most importantly our Lab seems to be happy while she's there. The only negative thing I would say is they should invest in a better web cam. It's a bit gritty and hard to find your dog. read more

The business was recently bought out by a corporation and a lot of the policies have changed. The staff is great but the new changes haven't sat well with us and our dog doesn't seem to come home quite as happy as he used to. After 9 years of exclusively boarding our dog at Paws, we've just been informed our dog is no longer welcome to board there due to his medical condition so definitely call to check if your dog is welcome if they take any medication. read more

We absolutely love Paws Pet Resort in Lake Forest! We always book the Top Dog room so our two dogs can stay together, since our little one has some anxiety, and the team has always been so kind, understanding, and caring with them. It gives us such peace of mind knowing they're together and so well cared for. Our dogs actually get excited when they realize they're going for an overnight stay -- tails wagging nonstop! We're so grateful to have a place we trust completely. Highly recommend! read more

We have been using PPR for my dog's boarding & day camp for years. At first it was great, staff paid attention to individual dog's personality and caring. However my recent several visits turned out bad. The purpose to send my dog to day camp was to get socialize but then they not cared but isolated him to a corner said he's too nervous (but he's not!). This time they did it again even I told them upfront my dog had to socialize with the dogs. The staff explained "they didn't know at all as they were not the one who check my dog in"!!!! The funny thing is their camera web page was inaccessible at all! The camera was the main reason we joined PPR's package at first. In the past their camera used to be tilted to a small corner / a wall that made you can't find your dog easily, but these days you absolutely got no way to have the visibility as the website is not working at all! I'm so regret we paid the full package of day camp! Their service is not as good as they were used to be. read more

Paws Pet Resort - Their dog cam website is not working at all!!! - Pet Sitting Near Me - Lake Forest, California

Thank you to Jesse, the Manager for Paws LF, for reaching out to me about the concerns I had about my most recent experience. Jesse addressed each problem and resolved each one so that in the future, clients will have better customer service. read more

Paws Pet Resorts is amazing. Their staff is very friendly and helpful. My dog Mikoh absolutely loves it there! Cannot recommend them enough! read more

Paws Pet Resort - Pet Sitting Near Me - Lake Forest, California

They take wonderful care of my fur baby. She goes to daycare once or twice a week and comes home tired (which is a good thing). We have had her through training. It's also great because they can also bath and groom while she is there. It's nice when we are headed out to of town to have her smelling great in the car. read more

I've been bringing my Rottweiler, Roxie, here since she was a puppy, so it's been almost 9 years now. Whether it's for daycare or boarding, we've never had any complaints or incidents. Roxie absolutely loves it here--every time we arrive, she launches herself inside without a second glance. The staff are always friendly, and I feel confident leaving her here, knowing she's in great hands. read more

My German Shepherd loves going to play. She's always excited when we get close. The staff is always friendly and take good care of her.

I've been bringing my Goldendale Milo, to paws pet resort for the past two years for daycare and grooming. They have the BEST daycare hours 6:30 am to 7:00 pm!!! what.... for the best prices. My Milo gets so happy when he knows we are on our way and goes home happy too:) The staff is so friendly and they truly love dogs, Thanks to Jordan, Matt, Jacob and all the staff for always greeting my milo with love and excitement. I highly highly recommend this daycare and the groomer! she does an excellent job!!! read more

Love this place for my pet-pals! My sensitive little dog needs extra care & his own space. The staff take care of him & other than family, they're the only ones I trust! read more

Paws is the best doggy daycare and overnight boarding! we've been taking my dog Apollo there for 5 years and have loved it. he's deaf and anxious, but the team there is the best. we never have to worry about him when he's there! read more

We took our dog to Paws for 12 years. They always complimented us on how wonderful she was. She learned to love Matt and the other guys and gals up front. Her tail wagged when we walked in. Over Memorial Day weekend she had a nice visit. When we picked her up (all bathed and smelling good) we booked a spot for the 4th of July weekend. When we got there to drop her off we were told that they wouldn't take her. Someone should have told us we were told. Twelve hours before our holiday departure were to told "Sorry!" Apparently the company was bought and there were new "rules". Twelve years. Never a complaint. Now she's too old and they don't like her "medications". Well she's 12! Active but old. We loved Paws and recommended them to many friends. The new owners treated us poorly and should be ashamed. Don't go there. If you are blessed with an older dog they are going to kick you out eventually. read more

I found this pet resort a year ago and just recently decided to sign my dog up for a 10 full day pass. Every morning my dog was hesitant to want to go, but I just charged it to him not being adjusted to this new routine. Other than that, everything seemed great days 1-3. Until I came in day 4 (today) to pick him up. I came into the facility, and when I came inside the handler said my dog would be right out.I asked the staff how he did for the day & they gave me the same "great!" per usual. So I patiently waited. As I was waiting, I took the liberty of peeping in the window where they keep the little dogs. To my dismay, I physically saw a handler dragging my 12 pound chihuahua by his collar to bring him out to me. I was livid instantly. It took everything in me not to run to the back and attack the handler for watching him drag my dog. I immediately alerted the staff of the behavior I witnessed and they apologized but the deal was done. I was refunded for the 7 other days I paid for that my dog would NOT be attending. However, it made me wonder what else goes on at this facility, per the handling of my dog, that I'm unaware of. A training definitely needs to be implemented on how to properly get a hold of a pet. There is NO REASON to drag a non threatening 12llb dog by the collar. The lack of care was disheartening, triggered distrust, and was unacceptable. If you want to drop your pet off to be safe & handled with care, do NOT trust this facility to do so. read more

Paws Pet Resort - Pet Sitting Near Me - Lake Forest, California

My dogs have been boarding and going to daycare at Paws for a few years. Even though my dogs can be a handful and difficult the staff is always professional and helpful. The staff goes above and beyond to make sure my dogs have a good stay. I highly recommend Paws Pet Resort in Lake Forest. read more

I don't know, I have mixed feelings about this place. We originally switched from Wagly because it's on the way to my boyfriends work, and just more convenient. It always smells so friggin bad in this facility. And with as frequently as the dogs get sick, it makes me wonder if they just don't clean it well and supply clean water. The dogs always have to go to the bathroom really bad when we pick them up, and like clockwork, they both end up with Giardia after boarding and daycare often. It gets old having to deal with cleaning up explosive diarrhea and vet visits so often. I think we'll switch soon. Too bad. I like the prices. read more

Since my Golden Retriever pup got all his shots, I've been eager to get him as much activity into his schedule as possible, while also giving me a breather from him when I need it! A friend suggested Paws Pet Resorts for their drop-in daycare service. I decided to try it since the first day was free for new clients. That was a month ago... since then, I've made a point to to utilize doggy daycare once a week. I feel like the staff there really care about the dogs and they seem to always remember the dogs by name as soon as they come in (even mine!). My pup is always excited and wags his tail when we get here, I know that's a good sign. I like that I can see him on the doggy cam and I think the prices are so very reasonable. I also love that I don't have to book reservations in advance for daycare, so convenient! I know everyone can have both good and bad experiences with any service/business, but I'm happy to say that I always feel comfortable leaving my pup here! read more

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I wish that I could provide a zero star rating for this establishment but unfortunately, there isn't such a rating. This place looked awesome online however, we were VERY disappointed with the lack of service provided for the hefty price tag that we paid. First of all, the customer service was horrible. The employees behind the desk looked like they had no desire to want to work there. The greeting we received when we entered the building for the first time was horrific and lacked energy. Secondly, this place was literally filthy!! When we walked into the door, the entire front lobby smelled like urine that had never been cleaned up. We picked up our dog after 5 days and he smelled like a combination of fecal matter, urine and vomit combined. His entire belly and paws were coated in literal brown shit. No boarding facility has ever allowed their dogs to be treated in such squalor. Even though we picked him up a few days early, there was no urgency to bathe him before we picked him up even after a full day notice. I realize now why our dog needed updated vaccines as this place was bottom of the barrel filth. As customers, we had to jump through channels with our vet to get him vaxxed in time for our trip as PAWS wouldn't allow him into the facility unless everything was updated. It also took forever for them to follow up with the vet to obtain the updated vaccine information. Lastly, it was nice to be able to see our dog on camera and how he interacted with the other dogs but the employees never called to let us know that our dog was having a hard time eating. We had to call and check in on him and if we hadn't called, we would have never known that he wasn't eating. He lost over a pound in weight staying there for just five days which was a lot for his size! He was also very sick with bacterial diarrhea for over a week which was caused by an uncleanly facility. I highly recommend a personal dog sitter or another cleaner establishment. read more

Always friendly and responsible with my fur family! They love coming here so that says it all! read more

We just picked up our little guy yesterday from Paws and when we saw him for the first time he had a sore on his butt. Not sure what it was from. It looked like a rug burn which made no sense unless he was dragged out of somewhere. This isn't the most concerning. He was at the the Lake Forest facility from Sept 22 to 25th and when we dropped him off was 11.8lbs when we picked him up on the 25th we visibly noticed that he seemed so much leaner. It's the 26th and I have been up all night long with him. This is really strange behavior because he normally sleeps all night long other than taking a potty break in the bathroom randomly. I was curious and weighed him and as of this morning he is 9.8lb. He lost 2lbs in 3-4 days. We feed our little guy "Just For Dog Food" and each box of it is 12oz. We left detailed instructions of how much and what times to feed him. When we left the dish to put some extra food in from the boxes were clean as a whistle and we were not given any of our food boxes of food back. I am unsure if he was just not feed from the 22 to 25th or what happened - even if he was fed a box a day - half in the morning and half at night - then played a ton - he should have either stayed the same or gain a little weight. He shouldn't have lost 2lbs. I am extremely upset by this and have lost all trust in this facility. I hate the thought of him not being taken care of while we were away from such a short stint of time. read more

Paws Pet Resort - Pet Sitting Near Me - Lake Forest, California

We love and trust everyone at Paws My boy Jax has been coming since he was 9 months old. We walk him in and the staff takes his leash and he never looks back at me. He comes in with a smile and leaves with one too. Thank you to everyone at Paws Jax loves you all! read more

I go here just so my dog can get groomed. They take walk ins, and the price is very reasonable. read more

Paws Pet Resort - Pet Sitting Near Me - Lake Forest, California

I love this pet hotel. Howie also loves it here. We feel confident and comfortable that our baby dog Howard is well cared for. Thank you you everyone!!! Best , Mary , Lou & Howie read more

Paws Pet Resort - Pet Sitting Near Me - Lake Forest, California

Outstanding place. Great employees who know and love their jobs. We have boarded our 2 big dogs there for many years and never had an issue. One of my dogs is a 100lb pitbull and they take great care of him . Walking him and interacting, he loves hanging out with them. For those posting about their dogs getting sick, don't blame that on them! It's irresponsible owner who board sick dogs that then get others sick. read more

I have been taking my two Corgi's here for about 6 months now and we (me and my Corgs) absolutely love it! The staff is on top of it, they keep the facility very clean, they are very friendly and make drop off and pick up so easy and fast! We are beyond happy we found this doggy daycare for our pups to enjoy! :) read more

This place is AMAZING! Excellent service, such nice facilities and my dog loves this staff. She always has so much fun here and they do wonderful grooming services too. They were even understanding when we were late due to traffic coming back from LA to pickup our girl. Really love this place and will be using them many times in the future. read more

Paws Pet Resort - Sleeping after a day of day care - Pet Sitting Near Me - Lake Forest, California

I recommend Paws Lake Forest to all dog owners in my neighborhood. We had a so-so experience at Wags, but since we switched over to Paws, it has been wonderful. Pick up and drop off is so much easier, I hear about how my pup is doing, and Nick and Josh have been particularly helpful as I try to train my very energetic German Shepherd puppy. I take Scout twice a week, and she gets the attention, exercise, and socialization she needs. I can't thank them enough. read more

Truly not even worthy of one star, but this review will not post without one. Truly yelp needs to have a negative star option. Not even sure if my dog is going to make it. My dog did not get ill until the last day at Paws Pet Resorts so glaringly apparent that he got sick at this facility. The response we got was that they would will refund the day care costs but that's all ...... If your dog has been there in the last few weeks you might want to get him/her checked out if they have developed a cough.... my poor boy had to spend a night in the hospital in an oxygen tent.... This facility took no responsibility in this horrific stressful situation! see the following photos for a detailed explanation read more

Paws Pet Resort - Explanation - Pet Sitting Near Me - Lake Forest, California

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I really love Paws Pet Resort and highly recommend them. They have a friendly staff and nice facilities. My dog seemed to like it too. On the second day he seemed happy to be there. read more