Karen IS one of the kindest and most generous people to run a business and she helped me sort out a raw food diet for a recent 2 yr.old stray that I rescued, who at the time was 14lbs. Raw pet food is pricey, but I had to put him on a healthy diet and GREAT NEWS he has lost weight and his energy is much livelier. The ladies I've spoken with behind the counter are knowledgable and they help out the best they can. I LOVE this store! And if you're lucky enough you may catch a glimpse of the "shop cats" during your visit. I highly recommend this store for overall product quality and excellent customer service. Thank you Karen for having this business available. in spirit ~AC~ read more

Found this place thanks to yelp and figured I'd check it out. The staff here are great!!! The woman who was helping me was very friendly and knowledgeable and tried to find a food that was going to meet my dogs needs. Unfortunately they do not carry the brand I use but she said she could order it for me which I thought was pretty awesome. They offer a good variety of quality brands both dog and cat food and even some raw items as well. Toy, treats, supplements and much more. read more

I got a new puppy and they were very helpful. Will be my pet food place with my new pups. Thanks.

Great store and people. Very informative and helpful, have been a loyal customer for years and will continue to be. Oh, and any customer who posts a negative review because they're too stupid to properly handle their food packaging and returning....well, it's their own fault isn't it. read more

This is the only pet store in Redlands I'll use. They always are willing to help me find what I need to keep my pups healthy.

Friendly and knowledgeable! They are the only store that sells my dog food in the area. This place is the best pet store in redlands. If you're looking for specialty products they have it or are willing to order it. read more

Great local shop with a wide selection of dog stuff. The staff seems to know what they are talking about. Their prices don't seem too high as well. I like coming here for my puppies food and treats. I like their duck necks and pig snouts. Those seemed to be at a better price than other places. read more

The staff are super helpful and I love that it is locally owned. They will also track what food you buy so I can send my husband and they can help him know the pet food brand we buy. read more

High level of service that you will not find matched in a big box store. No contest!

I LOVE PAWS! I wish other reviewers would focus on the positive of Paws instead of the negative about OTHER specific stores in their reviews. I want to make my own opinion about THIS shop! For those not in the know, Paws used to be on State Street many years back, but now is on New York Street across from the Toyota dealership in Redlands (from Citrus Plaza, head east on Lugonia just past Jack in the Box and Home Depot). This huge new location is a warehouse-style supershop for cats and dogs. I have a cats and now a dog, and after doing tons of research on pet diets, I decided that a mostly raw, grain-free diet would be best for all the pets. Do you know how hard it is to find GOOD raw food at other shops? It's hard. Paws has TONS of great pet food in different STYLES of food; kibble, frozen, freeze-dried, roasted, canned, etc. They carry a few of my favorite brands, including Nature's Variety, Tiki, Stella and Chewy's, and Merrick's. The employees are really helpful, and can help you select a food if you're new to this like I am. They do mostly have dog and cat products; I found some other pet supplies for birds and the like, but if you're a fish or reptile enthusiast, this isn't the shop for you. They do have things like pet beds, cat trees, leashes, collars, toys, etc. I didn't spend as much time on those products since I was in search of food. They have their own cats that prowl the shop; they're friendly, and mostly like to sleep and sun themselves. However, Lenny and Squiggy DO attempt to eat some of the cat food in bags, so be sure to head to the front of the store and see what "Lenny Specials" they have (cat opened bags of food; XD). I love petting Lenny; he "chatters" at me and I get a kick out of talking cats. I like that they help you carry heavy purchases to your car. I like that they recycle bags and encourage you to bring your own. I like that they keep your name in the computer so they can remember you and what your pet likes; and they can e-mail you a receipt so no wasted paper. I LOVE that they support the Humane Society, pet adoptions, and the Redlands Dog Park. GREAT mom and pop shop with excellent deals on food. If you have cats or dogs, you have to at least check this place out and see what you've been missing. I like that they have a lot of information available throughout the store explaining why certain diets are better for your pet (and will end up costing you less in vet bills). Support a fantastic local shop and check out Paws! read more

I rarely give five stars, but Paws deserves it. We decided to look for a much healthier food than what our pup was on and didn't want to go with the crowd for the overly priced Blue (which still isn't as good as it gets) at the chain pet stores. We went here and one of the staff literally walked through the store with us and helped us find the right food at the right price. Couldn't have asked for more from them! Fast forward 8 months and I was there getting a bag of food like normal, and Karen started chatting with me and loving on our girl since I brought her in that day. She took time out of what she was doing and talked to me about the HUGE benefits of integrating RAW diet into our dog's food. I could tell that she wasn't just trying to up-sell her products, but truly believed in the product itself. That kind of passion isn't found in normal pet stores! All I can say, is Karen was right about adding RAW food into our dog's diet. We're seeing a huge change in her and her digestion. We will always come here and love everybody working there! I haven't had to go into a chain pet store in months! They have everything we need. read more

I love this place!!! Not only do they know what is updated in toys, supplements, food and treats, they care about if the product is what your pet needs. My vet suggested food for my ailing pet... her kidneys were doing poorly. Karen suggested a different diet altogether and I know we enjoyed a healthy Lilly four years after the vet said she would be gone. Ask questions on what food is best for your pet and they will take care of you and your furry friend. The selection of U.S. made toys are great. They are connected and deal with companies that use quality ingredients and are GREEN. Yep!!! I buy a dry dog food that recycles the bag into park benches! What the heck!!! I love everything this company does for our world, shops U.S. and cares about our furry kids! I suggest this place to everyone. read more

Came here for the first time the other day. Extremely helpful staff and very courteous. Not to mention, the high quality dog food I buy was there and less expensive then any other store in the area. Ill be coming back here for now on. read more

I love this local pet supply store. They have a wonderful selection of high quality pet food, and any pet product you can think of. They don't sell the kind of junk pet food you may find at large chain, discount stores. Only the good stuff. If you are a true pet lover and want only the best for your pet, this place is right for you. Forget the large-chain stores because you won't find the selection, quality, or knowledge that this place has. HIGH quality products, friendly (but not fake, or overbearing pressure type) staff, and good prices. This is a local store worth supporting! read more

Knowlegeable and friendly people, good variety of supplies, helpful when it comes caring for your pet, cute kitties roaming around the store

Been looking for a place to get high quality dog food for my dog around the area, and finally found this place. Great customer service and a large selection of treats and everything else you'll need for your loves. Definitely coming here again! read more

These folks are great. They truly care about animals. I originally was buying a brand suggested by my vet. I later found out that Paws does not cary this. Rand because of the ingredients that this particular brand included. Found out that EVEN OUR TRUSTED VETS are more interested in profits than the welfare of our pets. ThenPaws staff are always so friendly and knowledgeable. Will never go anywhere else. Side note. Please make sure before you adopt a pet, that it is the right fit for you and tour family. read more

Previously located in downtown Redlands, before the accidental fire, I was worried that PAWS was going to go out of business at the time. Alas they just relocated to a different area of Redlands. This is my Mecca for my two dogs (Lab-Dalmatian & Great Dane), they absolutely love this place. They just walk as they please sniffing all the food, treats and toys. As far as merchandise. This place has it all. Albeit it's not your Purina-type of store, this place has all the grain-free/specialty dog/cat food you might need, the toys selections are great and the service is outstanding! The owner is a BIG fan of Great Danes, and he usually will feed my dogs some treats when they visit. If you're looking for niche and unique products you can find it here. Wish they were a little closer in proximity to where I live, but there is no other place like it. Nonetheless my dogs and I enjoy the trip out. read more

I love this place! They are so helpful in there and honest! They won't try to sell you something more expensive just to make money! They actually informed me what I needed and it was cheaper! Great to go into a business that cares about its customers. read more

Always have my cat's cat food brand in stock! Love how there's cats chillin around the store. Recommend for all pet lovers.

I stumbled upon Paws while searching for my lost dog (we found him that day!). What a great spot! While it is a little expensive, the product lines they care are top notch, and they are a LOCAL store, so no supporting a big corporate chain. The former location had a fire, and they now have a new location at: 912 N. New York St. Suites B&C which is between Colton and Lugonia. They keep a database of customers, so when you go there and say, What was that treat I get for Max?, they can look it up and tell you. Returns are a breeze! They also have training classes available, and I believe class members get discounts. read more

I can't believe I'm the first person to review Paws. It's my "go to" place for everything cat. They have a great selection and will take something back if your pet doesn't like it. If they are out of stock on something, just let them know and they will call you when it gets in. They also support the Redlands Humane Society and the dog park. It really doesn't get any better than Paws. When you go in, say "hi" to Lenny and Squiggy for me. read more

Love this place! Went for the first time today because I needed Nature's Variety food for my cats and refuse to buy it from places like Petco that sell animals. They were really nice and there were the cutest little kittens running around the store that are up for adoption. If you don't think there is anything wrong with selling animals, here is just one example of the countless horrors Petco has inflicted on live animals: http://www.peta.org/b/thepetafiles/archive/2012/04/16/petco-store-won-t-sell-animals-after-drowning-deaths.aspx read more

Highly recommend, very friendly and knowledgeable staff! Specially want to thank Rebecca for all of her help with helping us find an appropriate dog food that meets all of our dogs food allergy requirements. We have been to many pet stores and this one has been the best one! read more

Was happy to find this place...i always get my dog primal frozen food she's picky so we get her nuggets because she won't eat the scoop or patties. I always got her food in LA cause that's where I used to work now living out here it's hard to find we had a great place we were going to but they forgot to order our food for her two weeks in a row...so they told me they could order I told them no cause at this point she was needing it by Monday and with their track record who's knows when I would get it so I went on primals website found this place as a dealer for them and went !!! They had so many varieties of protein and were so much cheaper than I was paying at the other place! This is for sure going To be my new spot for her food! read more

I LOVE this pet store. They have a great selection of high quality dog and cat food. I highly recommend it. Power to the small business owner!!! read more

I've been patronizing PAWS since they were located on State st. It's been run by the same, very nice family for years. I like that they helped me find a very comparable food since they didn't have the brand I was looking for. They didn't know about the product, but they researched it there on the spot! Karen also recommended a dog trainer for me. I deployed with the Army in recent history and when I came back my dog had severe separation anxiety and developed bad aggression. Sue Stevenson is the lady Paws put me in touch with and she is one of the best animal handlers I've come into contact with ever. This store is pretty busy though, if you need an item or information it's best to visit in person. Phone messages get misplaced easily. It's REALLY nice that this mom and pop shop is open on Sundays since its the only day off I have. read more

Inviting and friendly atmosphere and lots of good products! Highly recommended!

I love Paws. I know my mom went to their store for years at their old location because we had a picky Persian cat. Now that I have my own kitties an have moved back to to area, I come in to get Origen cat food. The employees are fantastic and so helpful. They really go above and beyond to help you find what is right for your pet. It helps that they have experience with their own critters and can tell you what they have seen. Also, they have a guarantee policy so if your pet is picky about a new food you can return it and try a new one! I will continue to be a frequent patron of this awesome pet store not only to but my pets' food, but to see their sweet kitties and swap stories with the fantastic employees. A+ Paws! read more

We gave this store another chance and were very surprised. They must have gotten new employees because Shaina is outstanding. She was helpful, polite and ordered the food we needed instead of trying to push something else on me. Well done, Paws. You have yourself a new customer! read more

I'm really grateful to have this shop in Redlands. They have good hours and reasonable prices. And have gone above and beyond to help me several times. Thank you PAWS crew! read more

What an excellent assortment of great quality food for your furbabies and the best part is that they have great prices too. I will definitely be back read more

I am always pleased with the staff. They are very nice. The store is always clean. It is very easy to find what you need. This is alot better then there old location, parking sucked there. Lots of parking. My dog is very pampered, only orijen dog food for him. It is always available. read more

They are such a great help! They are knowledgeable and they find what works best for your furry friend. The Vet they have come a few times a month is amazing! Such a great help. They have all different kinds of selections and they know what they're all for. They have reps from the companies they stock come in and explain what they have and what's in their food/treats. This was such a relief to find. Thank you guys! read more

This place is great. Very friendly and great customer service. They carry pretty much everything for happy healthy pets and they are experts in what they carry. I dont need to go anywhere else for my dogs needs. read more

Lol I did do the math, that is why I returned to be yelled at by you and your "well trained" employees. Your prices are a bit high and I was willing to over look that until your extremely subpar service held you back. Also how childish of you to try to say I looked unstable and possibly on drugs to try to cover your own hide. If anyone is unstable, you're proving to be that person by your actions. Also I thought I made it clear I want nothing to do with your store and neither does my girlfriend, as far as we are concerned your store no longer exists. read more

Doesn't sell innocent animals, not even fish! True animal advocate approved! :) I love Paws for many reasons, but mostly because they don't sell animals and they truly advocate adoption. This is the first pet store that I have been to that does not sell any animals, even fish. It's always so heartbreaking if you are a true animal lover to see animals being sold. Countless times I have visited other pet stores were fish are dying in tanks or puppies are penned up in cages waiting for someone to buy them, it was to the point I was ordering my dogs food online it was just too sad to visit a pet store, that is until I found Paws. Paws not only does not sell animals, they also support and advocate adoption! Thank you Paws for not trying to make a profit off of selling innocent animals! read more

Positively, a fabulous local business in Redlands for dog/cat supplies. Eco-friendly, fair prices, quality products, great customer service, and clean store. read more

Great store. Good variety of high quality food. Brought my dog in and he was greeted by the nicest staff. He even enjoyed stalking the resident cats. A nice local business for the fur children in your life. read more

I LOVE shopping here. Karen and Steve are so incredibly knowledgeable about their products and helped us find a food that our dog was not allergic to (he is allergic to 23 food items so this was tough). The young men who work there are always helpful and offer to carry my heavier items (I decline mostly but the offer is so nice). It is so nice to break away from stores like Petsmart and Petco and go somewhere real for once. read more