I brought my iPhone in because I needed a battery and it was done in an hour. I wasn't able to sync…read moreit to my watch so I came back and Anthony helped me out and now it's perfect. I totally recommend this place.

I am incredibly disappointed with how this shop handles pricing and communication. I reached out on…read moreYelp asking for a quote to replace the display on my MacBook Pro 14" (Model A2442). They explicitly gave me a flat price of $499 for a display replacement. Based entirely on that number, I took the time out of my day to drive down, drop off my machine, and pay a non-refundable $30 diagnostic fee. However, once they had my laptop completely disassembled on their workbench, the price suddenly jumped by $100 to a new quote of $599. When I questioned why the price changed from their written quote, they claimed that the initial $499 price was actually only for a "B-Grade" used screen with scuffs and scratches on the outer casing. If I wanted a normal-looking, flawless screen ("A-Grade"), I had to pay the higher premium. They had my exact model number from the very first text. Withholding information about different "grades" of used parts until a customer's laptop is already taken apart in your shop is a highly deceptive business practice. Had they been transparent upfront that a standard screen replacement would cost $599, I would have opted to go to the Apple Store instead of wasting my time and money here. I paid the $30 fee just to get my laptop put back together and returned to me. Go to Apple or a more transparent shop that honors their initial quotes.

They closed up shop in PB and threw my computer away without a message or call or anything. I was…read moretrying to recover the data from my hardrive to get some pictures of my family. Dude lied to me about having the computer still. never heard back.

Amazing response from this service!!!! I booked an appointment and was able to get online/remote…read morehelp within 4 hours. That help completely restored my laptop to perfect working order. From drifting mouse, to slow start up, choppy video calls and inability to access basic software, I am SO appreciative of the kind, patient, knowledgeable, efficient and brilliant service I received. Never had to leave my house, Dru connected remotely, walked me through the repairs and updates he was doing in real time and even showed me some new tips/tricks to help my tele-health business. Thank you SO much!

I've honestly lost count of how many times I've come here - for screen repairs, screen protectors,…read moreand camera lens replacements. They consistently do excellent work, and they're always incredibly fast. One time I even showed up 30 minutes after they had already closed, and the owner still took the time to help me. That level of customer service is rare these days. I can't recommend this business enough.

Excellent service and quick repair! Would definitely trust them again! Great price too!read more

Great service at this place !! I will come back if I need to. Respectful and will help.read more

Took my custom build in after a lot of troubleshooting on my own to find out why it wouldn't POST…read more They misdiagnosed my PC's problems, telling me it would've been a $400 CPU replacement, when the actual issue was a faulty motherboard that only cost $80 to resolve on my own. They told me this without actually pulling out my CPU to test it, and claimed that I damaged it by installing my cooler wrong, and there was only a 50/50 chance my processor was still working - I don't know how they could've possibly known that without actually touching the processor at all. When they returned my computer, it was missing the card rail clip, the velcro straps that I use to manage my cables, and the front panel header had been unplugged and rewired incorrectly. This store made an already incredibly stressful situation twice as stressful and last twice as long by giving me wrong information and leaving my computer in a worse state than they received it in.

In addition to my NVRam rescue mission Okta went on (See my Previous Review to read about it)…read more.....I actually came back for more work to be done (a secondary project so to speak) where Okta put in Thermal Grizzly Kryosheet into my laptop (if anyone understands what this is it's actually very electrically conductive and quite risky to attempt doing on your own with a laptop) and to be honest AMAZING job yet again truly great! Okta took the time to place all the precautionary measures within the swap of thermals to protect my Motherboard in full (kapton tape and oil application for the pad) I will be evaluating this for the next couple of days to see if the the temps remain stable but to be honest initial overview of the temps are fantastic! Okta, you're the man yet again! Truly excellent work!

I struggled for a couple days trying to figure out why my Mini Cooper R56 key fob was starting the…read morecar but locking and unlocking were not working. Within 5 minutes of troubleshooting Oktay noticed a resister was missing on the circuit board, matched one in 3 minutes and soldered it on. Works like a charm now. Genius!

it was a pleasure to be serviced by mark…read more he took care of my old iPhone (se2), prescribing a solution and disclosing a competitive price before service began. overall service took about 20 min in and out. i actually came while he was occupied with a client offsite (which is at no point a fault at all), and decided to wait until he got back, and he was professional in handling the compensation. mark is very accommodating, offering me a beverage while i waited, and giving me a ride home since i ubered to the store. we had small talk during the drop off and it is clear that he is an earnest man. i made sure to tip him for the experience, and i am completely satisfied with the experience at pcs connection.

It was a pleasure doing business with Mr. Hung. He is fast, courteous, and thorough. We needed two…read morecellphone batteries swapped out. The whole transaction was outstanding and professional. Hung's prices were a little higher than the others, but well worth it. Thanks for the great service.

Called in to check appointment availability, but the instead received a TeleDoc-style diagnosis and…read moretreatment over the phone for my screen issue which saved me about $100. The guy knows what he's doing!

I have never seen more conman-like, devious business owner in all of my years using Yelp…read morecontractors. By far and away, the most disgusting, repulsive, lying personality I've ever dealth with. Everything I say here is backed up by hard evidence. The guy scheduled appointment with me for phone battery replacement. Said he'd need to get some glue for this and assured me he'd get - appointment was 5 days away. On the morning of the appointment, a couple of hours before I had to come over, I shot him a quick message to confirm he got the glue. He said No and said the phone repair is high risk and he didn't wanna do it. I told him this is my only phone, I need to use it a lot for calls and meetings, and it's kind of dying. I asked him if he knew he's not gonna do the battery swap, why did he take the job, sat on the appointment for 5 days, and didnt reach out? If I hadnt contacted him I would have come over for the appointment he was never going to honor. He started getting defensive, and started lying to my face about "telling me he needed parts", then he started accusing me of "threatening him", being rude to him and started threatening me himself. He started telling me he'll report my account to Yelp and that he'll sue me. After I politely asked him to go away and leave me alone TWICE, the guy kept messaging me over and over, while telling me I'm harassing him... He gave me "final warning from Franchitti's Fix LLC". I stopped talking to him and he kept sending me harassing and threatening Yelp messages, and another one just arrived, while I'm writing this very review. I'm a busy person, and don't often post Yelp reviews, but I felt with how much of a piece of work this guy is it's worth my time to warn others, because I'd hate to see innocent people walking away with the horrible feeling in their stomach, after wasting days on this guy, like I did. If you're scheduling an appointment with him - know that it means nothing to him, and he's most likely not gonna honor it. If you will "have the nerve" to ask him why he's not doing the job he took on, or confront him why he took the appointment and wasted many days of your time waiting for it, without telling you he has no intention to do the job - expect to be lied to your face about appointment being scheduled in the first place, expect to be threatened with being reported to Yelp, and to be sued. After you try to gracefully extract yourself from the conversation, and take your business elsewhere and put this guy behind you - expect him to continue harassing you with Yelp messages and threatening you for a while longer, in order to get a rise out of you and make you say something he could use to accuse you of misconduct, while he's simultaneously accusing *you* of harassing, disrespecting and threatening him. Alternatively, if you have a shred of common sense - STAY AWAY, and DON'T EVER CONTACT this guy in the first place. The choice is yours. EDIT: This is an edit in response to business owner's reply. Apparently, asking him about the glue he said he needed and would get is considered "hostile or disrespectful behavior", because right after he said he doesnt have it on the morning of the appointment, and I asked him why he made me wait 5 days and didn't tell me he's not gonna do the job, he started saying phone is "high risk", because it's thin and foldable. Don't be hostile to him, y'all - don't ask him why he's refusing to do the job, when you wait for days and come over for a scheduled, and confirmed appointment. This guy can lie all he wants, but one thing he cannot do is tamper with the evidence - he does not have access to modify chat history.

Was visiting from out of state when I dropped my Pixel phone and the screen broke. If it weren't…read morefor an issue with the Google servers, they would have had us in and out within a half an hour! They were so kind and even called us with updates. When we came in the next day to get the phone, the main gentleman who helped us very thoroughly explained what he was doing when he went through the verification steps to make sure the screen and phone worked properly. He and all his coworkers were very kind and professional, not only with us, but with every customer we saw come through while we were there - including a very very difficult one. Thanks to everybody there but especially the main gentleman whose name we didn't get.

I was originally quoted 5 days. That turned into 2 weeks, then "by the end of the day." After 21…read moredays, my console still wasn't fixed. They never once contacted me with an update I always had to contact them. When I followed up after their own deadlines passed, they were rude and dismissive. If you can't handle console repairs, just be honest about it. Save yourself the frustration and take your console somewhere else.

Highly recommend this business for mobile repairs. They provided the most competitive quote for an…read moreaftermarket iPhone battery replacement via a Yelp inquiry, assuring equivalent performance to an Apple battery and backed by a 90 day warranty. The experience was seamless from start to finish. The technician estimated a 45 minute turnaround, which was executed precisely on time, aligning perfectly with lunch reservations across from the kiosk at HaiDiLao. Post repair diagnostics confirmed optimal functionality, restoring the battery capacity to 100% from a degraded 76% state. The staff was professional and friendly, and the device now operates like new. Exceptional service and execution.

So quick and great service. I tried to get my screen protector repaired at the Apple Store, but…read morethey didn't carry any more for the iPhone SE. Found this place on the Yelp, called, and they fixed in three minutes. Thanks so much! It is in front of the Mac store between Macy's and Nordstrom's

Requested a quote and got an immediate accurate response. They were very fast with messaging. Got…read moremy iPhone XR screen replaced and got a new screen protector both at a great price. He drove to me and did it in 10 minutes in his van. Recommend this to everyone

I'm really satisfied with my experience with this company. They came to my home, fixed my phone…read more(replaced my screen) within 20 minutes for a good rate! You couldn't ask for better service! I hope that I won't have to call them again any time soon, but if I crack my phone again, I definitely will use them!