I brought pearls in for stringing. Not once did the person that took the pearls say that they do not do the stringing. I found out when picking them up that they use a stringer outside of the office. Marty handed me my package of pearls the first time I came in and called me Helen. This is when I should have exited and never returned. I told hium my name wasn't Helen and these are not my pearls. It took him a while to process this. I gave him instruction on what I wanted done and left. Their hours state that they are opened until 5 PM. They don't correct this, but they close at 2 PM. When I returned to pick up my items a man named John was sitting opposite Marty. There was a big problem with the pearls and John took over. This business is unprofessional, inept and John should be selling trash instead of pearls. He is unethical, abusive, and a bully who made a strong attempt to intimidate me. I recommend that you go directly to a stringer to have your pearls restrung, and not for one second do business with these people. I question who wrote the reviews that are 5 stars, friends and family seem more likely to be the reviewers. read more

They did an excellent job restringing my pearl necklace. I bought the clasp online from them thinking I'd get them restrung locally in SC. After getting outrageous quotes, I popped my necklace and new clasp in the mail and sent it to Pearl & Clasp. They did a GREAT job for a reasonable price. Highly recommend. read more

Pearl & Clasp - Jewelry Repair Near Me - New York, New York

Great service and extremely attentive communication. I couldn't have asked for better help in getting my needs met. The clasp I ordered is beautiful and was added to my pearl necklace quickly. John called when he received my pearls and when he mailed them back to me. This business is very trustworthy. I will do business with them again. read more

They did a wonderful job at restringing this necklace that is so very special to me. I was also able to have it repaired while keeping the original clasp. The price was affordable and turn around time very reasonable. I am very thankful to the men and women at Pearl and Clasp for their help! Very professional and would certainly use their services again. read more

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Great service! Remodeled my two strand to a three strand necklace of pearls, adding similar pearls to create the new look. Highly recommend. read more

Get ready to go through real security to get to pearl and clasp. I repaired my long strand of pearl necklace with them. The result was not what I expected but they tried their best to match the color. I will definitely go back and repair other pearl necklace with them as I can tell they care about their customer and try their best to make them happy. read more

So please to have found Pearl and Clasp. I needed to have a broken strand repaired on a triple strand necklace. Pearl and Clasp provided a quote quickly and made the entire process quick and simple. I am very please with the quality of work, price and speed in which my repair was done. I Highly Recommend this company. read more

I emailed Tara to see if I could drop off my pearls instead of shipping them as i'm literally a 5 min walk. She emailed right back and said to stop by. 1. The building is a luxury high rise apt converted into offices (i was so confused when i went inside because it looks like an apt lobby with no labels). 2. It was a bit intimidating once I got to the office because I had to be buzzed in to enter the premise. I met with Marty? and he was very nice, very informative and patiently explained everything to me. The cost of the re-stringing is like $36. I asked for the mystery clasp and that was $45. Everything is supposed to be ready within 1 to 2 days. I will repost an additional review once I see the work. *excited* read more

They did such a beautiful job restringing my grandmother pearls. Top notch job!

I broke my pearl necklace while out of the country on business. I had a quick stop through New York and wanted to get them repaired as soon as possible. The necklace was my 1st anniversary gift from my now deceased husband - needless to say, a strong emotional attachment. I emailed Tara with my request and as the other reviews mention, she emailed right back, provided a quote and, most importantly, said she could turn around the repair in the few days I was in town. Indeed, the office is very serious with lots of security! Tara was out, but John took great care to repair and return my pearls before I got back on the plane! Many, many thanks, Pearl & Clasp! Highly recommend! read more

First time user, however would use them again. Dropped off a beautiful long beaded necklace that had a kink, and just picked it up, and it looks fantastic. Easy, fast, affordable and great service. Well done. read more

They did an excellent job fixing multiple pieces of jewelry for me (including a necklace with broken links, earrings and a pearl ring that needed new pearls). The pieces look amazing and the price was very reasonable. Highly recommend. read more

They did a great job stringing my pearls - their service was fast and their price was fair ... & might I add courteous ... read more

Called to get my wife's pearl necklace restrung. Was told I could come to their location on 5th Ave and drop them off. At the office I was met and told that pearls would be ready the next day. They were. I can highly recommend Pearl and Clasp. I felt very comfortable, they are friendly and professional and the price for restringing is more than reasonable. My wife is thrilled with the result and I am a hero! Thank you, Pearl and Clasp! read more

I highly recommend Pearl & Clasp. They did a fantastic job restringing two of my pearl necklaces, each of which were finished within a couple of days. Both necklaces look amazing with the new thread! They also were very helpful in selecting a new clasp for one of the necklaces. Pricing was extremely reasonable, and communication with Tara and her dad was prompt and courteous. Since I am in NYC, I also arranged to drop off and pick up my pearls at their office - it was very efficient. Thank you! read more

Courteous and responsive service: I inquired about their service to restring my necklace on their website and received a quote and instructions from Tara within hours. I took my pearl necklace to their location on Friday, and was able to pick it up on (the long weekend) Monday (without me asking for any rush service)! Jon is very knowledgeable and dispenses good advice on caring of my pearls. Would definitely go back again! read more

Someone once told me not to believe a place with all 5 stars. I should have listened. I had my antique pearls (passed down to me from my great aunt 30 years ago) restrung and they stole them and replaced them with a cheaper quality. Soon as he took them out of their little envelope saying, they will look different but you have the same number of pearls that you came in with" I could tell something was not right. And when he put them in my hand I knew for certain. The weight of the strand and the size of the pearls was a clear give away that they were not mine. It would have been my word against his if I said anything and we were the only two in the creepy office locked behind two sets of security doors. I have only myself to blame for trusting them. I was naive not to ask for papers to be completed (or bring a copy of mine) guaranteeing the quality of MY pearls to assure I would get them back. My heart sinks every time I put them on. Be warned. read more

I paid $100 to have them re-string a set of pearls - they did it, and the pearls fell apart the first time I wore them - I was lucky I didn't loose them. Will never go here again. read more

LOVE these guys!! Took in three pearl necklaces for shortening (they all were different styles) and thankfully they talked me into the correct lengths (I was suggesting what would have been too short). The finished necklaces were done really quickly and flawlessly - all for a very reasonable fee. Next I'm going to rummage through my jewelry stash in search of other broken or pieces requiring work and bring them to Pearl & Clasp asap. Highest recommendations!!! read more

Had my mother-in-law's double strand pearl necklace restrung and replaced the clasp. Good service, recommended.

If only everything in life were this easy. Took my broken pearls in to be restrung, and earring to be fixed and told them I live in Florida. Within a week, both items had been repaired and shipped to me-no fuss, no muss. Do not hesitate to buy from Pearl and Clasp or to have your precious pearls repaired by them! Thank, Marty!!! read more

I leaned over and caught my 36" strand of pearls on a dresser knob and broke my necklace. What to do? I needed this strand of pearls correctly restrung with a knot between each pearl. After some research on the Internet I discovered prices can be spot on and reasonable and crazy high. I reached out to my two finalists. Pearl & Clasp CEO, Tara Horn, replied to my email immediately. Super nice. Quoted an outstanding price that was at the bottom end of the range I was expecting. She gave me the Pearl & Clasp NYC address and said she would let me know when she received the pearls - which she did. She promised to have them restrung within 2 days. Right on time someone from Pearl & Clasp called to advise pearls were ready, they took my credit card number and Priority Mailed them back to me. From the time I shipped the pearls to the time I got them back in my hands restrung at the right price was four business days. Amazing AND amazing customer service all along the way. Would use and recommend this company in a heartbeat. By the way, the day I got the pearls back restrung from Pearl & Clasp I finally got the reply from the other company quoting twice the price I just paid Pearl & Clasp. read more

My pearl bracelet came unraveled one day at work, and I wanted to have it restrung. Not knowing what to do, I did a Google search and found Pearl&Clasp. I emailed the company and received a quote of $15 to restring my pearl bracelet. Really? That's awesome! But I'm not going to lie, the whole process definitely sounded sketchy at first. "Just mail your pearls to us with your name and phone number on a piece of paper, and we'll contact you to get your payment information." Uh, ok? I decided that I didn't have much other option, other than to trash the pearls, which I definitely didn't want to do, so I took the chance. Man am I glad I did! They were SUPER quick (1 week total turnaround including shipping), and the whole thing, including shipping, cost me $20. The finished work was great, and I would definitely recommend them to someone in need of pearl restringing. Nice job, Pearl&Clasp! read more