Pearl &amp; Clasp

(934 reviews)

I had to share my experience because I truly wish I had come here from the very beginning…read more Jangmi was actually the first place I went to when I started ring shopping. I wanted to see a variety of designs, shapes, and settings--and they had so many beautiful options to try on. The experience was warm, helpful, and not overwhelming at all. However, I ended up going with another jeweler a few stores down because my boyfriend had a connection there. The moment I received my ring, I immediately regretted not choosing Jangmi. The ring I got was nothing close to what I had asked for. The prongs were bent, and I had specifically requested a higher setting so that a wedding band could sit flush--but none of my bands (even very thin ones) sat properly. I brought it back and asked for multiple fixes. To his credit, he did make adjustments for free, but when I received the ring the second time, it still didn't match my vision at all. What I wanted was simple and classic: a 6-prong setting with tall, straight prongs (similar to the Tiffany style) and small claw tips. Instead, the ring was still not high enough, and the prongs were extremely thick--both from the top and side view--which completely took away from the beauty of the diamond. At that point, I was honestly so frustrated and ready to give up. But I remembered how positive my initial experience at Jangmi was, so I decided to reach out and ask if they could reset my ring. Even though the previous jeweler was willing to keep making changes for free, I didn't feel comfortable going back. I would much rather pay for something done right. And I am SO glad I did. Jangmi had the exact design I had been envisioning all along. Mrs. Kim was incredibly patient, attentive, and knowledgeable. She had a wax model made for me to try on before finalizing the ring, which made such a huge difference. Seeing and wearing the design in person gave me so much confidence--honestly, I preferred this so much more than just looking at CAD images, which can be hard to interpret if you're not in the industry. Within just two weeks, my ring was exactly what I had dreamed of from the start. The craftsmanship, the proportions, the setting--everything was perfect. My biggest regret is not coming to Jangmi Jewelry from the beginning. But one thing I can promise is that I will absolutely be coming back here for my wedding bands. If you're even thinking about going here--just do it. You won't regret it!

Wonderful woman. Ring shopping can be overwhelming, but jangmi makes you feel right at home. She's…read morefunny, kind, and has a keen eye for what looks good. She's not just trying to sell - she's quite candid about what she think looks good or not. I absolutely love the design we ended up with, and think she gave us a fair price. Plus my ring is sparkly as hell (to the point where people say they haven't seen as sparkly a ring).

Ultimate Diamond

(536 reviews)

I purchased a diamond wedding ring for my fiancee here and I and she and I could not be happier…read morewith it. The purchasexperience was comfortable and easy, and Grace--the worker who helped us--was extremely thoughtful and kind.

I purchased a beautiful pear shaped diamond as a gift for my birthday next month. I worked with…read moreVeronica (she is the best) who provided excellent service. Very professional, thorough and kept me in the loop during the entire process. I picked up my ring yesterday and I absolutely love it! Kudos to Veronica and Ultimate Diamond for my special birthday gift.

J Patch Designs by Karen

(384 reviews)

Cliff and Karen helped shorten a dainty gold bracelet, they did a great job and even offered to…read moreshorten it further for free when it wasn't quite right the first time round!

Came in for a jewelry repair and left with new studs lol. They immediately offered me a water when…read moreI arrived and were so attentive. I brought by 2 pieces for repair and they had them ready within 2 days! Even went above and beyond and cleaned my jewelry for me and checked my pieces to see if they needed additional repair ( which they did). I wish I lived in NY as they would become my go to jeweler but at least they will be my NY jeweler when I come back. Highly recommend! They are so nice to talk to and do amazing work!

AY Jewelry

(448 reviews)

He resized my turquoise and silver ring and did a good job. Thanks! It was on time & happy with…read moreresults.

DO NOT TRUST AY JEWELERY. I took two vintage rings to be resized - one came back with a missing…read morediamond and the other two he completely polished and took off all of the patina. Yes - he has a sign hanging in his shop that he is not responsible for missing diamonds, but an honest worker would tell me up front, instead of WAITING FOR ME TO NOTICE. Plus an experienced worker would have asked me if I wanted the patina taken off all of the rings. I had to go back a second day for him to fix everything, and even then, the whole experience left me with a horrible impression. I want to save anyone else who cares about their jewels from coming to this man!

Michael F

4.8

(102 reviews)

There is absolutely no one better than Michael…read more Michael is hands down the best jeweler. Especially for an engagement ring. From the moment we walked in, he took so much time to walk us through every detail, answering all of our questions without ever making us feel rushed. You can tell he genuinely cares about what he does and wants his customers to feel confident in their decisions. What really stood out was how valued he made my partner feel throughout the entire process--it wasn't just a transaction, it felt personal. On top of that, he gave us an extremely fair price that honestly exceeded our expectations. If you're looking for someone knowledgeable, patient, and truly invested in helping you find the perfect piece, Michael is your guy. Couldn't recommend him more.

Seriously don't even know where to start. I'm OBSESSED! I received a ring for my push present and…read moreit's everything I could have asked for and more. The team made the entire process so easy. They worked with me to get the best quality, had the fastest turnaround, and honestly made it such a seamless experience that I kept questioning if it was real because I've never worked with such an amazing team before. Thank you so much for all your help! You've definitely gained a forever client! P.S. This was my first time working with them and I don't even live in NY. It was all based on trust, and I can honestly say I fully recommend them and trust them completely.

Kim's Jewelry

(94 reviews)

I came to Kim's Jewelry to get ring resized. I was able to call in advance to get an understanding…read moreof what would be entailed, how much time it would take and getting a quote. I showed up on a Saturday morning and was immediately helped. The staff was super friendly, and able to find the right size for my ring while also taking into account finger size fluctuations. The whole resizing, rhodium dipping experience took about and hour. The store is on the second floor of a building which has elevator access. Everyone was super nice and I'm so happy the ring fits and looks brand new. I will definitely be returning for other jewelry needs!

Hard to find but worth it - tucked into a corner of the second story of a building on 47th St, ring…read morethe buzzer to be let in. The jeweler resized a special ring one and a half sizes, did a great job and I felt that the price was reasonable for 14K. They also were able to preserve the inscription. One piece of constructive feedback would be to give me a heads up on how the back of the band will look but I have no complaints at all. They also fixed a jump ring on a necklace for me at no extra charge. Will be back with more repairs.

I.D. Jewelry

5.0

(677 reviews)

With I could give them 10 stars!!!…read more I had an emergency situation where I needed diamonds set into a new setting plus needed it the same day! Asked around to all my contacts and did my Google and Yelp due diligence and I was referred to I. D. Jewelery without hesitation, even Google AI said go to them! First off it's a true family owned and operated business. And they treat you like family too (minus the drama) everyone was so warm and friendly. I first called and spoke to lovely Anna and she told me it was possible but to come in so their jeweler can take a look at it first. I got there around 11am and I told them my dilemma, Tammy and her team made me feel reassured all would work out and Yekutiel did not hesitate and got on the phone with his setter and told me to come back by 4:30. Mind. Freaking. Blown. They did a magnificent job of setting my diamonds into my new setting but they were also very impressed by the craftsmanship of my custom ring setting. Because it was an emergency situation, I was ready to pay over $1K for this service but the bill was not even close to that number. As the owner said, he is in the business of making people happy not price gauging his customers. The BEST in the jewelry business and I'm so looking forward to going back to get an actual custom piece made there very soon too!

I came in with a gold ring that I wanted a lab grown diamond for. Israel was so kind and…read moreprofessional. My ring is gorgeous! I can't be happier. The customer service is impeccable ! I am also very happy with the pricing of my purchase!

Bianca Jewelers

(185 reviews)

I came here on a sunny, cool spring afternoon in search of a pair of earrings that I could wear…read moreevery day. I've passed Bianca jewelers on several occasions. The diamonds in the window delicately glisten as you walk by, and they invite you to try them on with the subtle whisper of their light. When I finally walked in, I knew this was the place for me. Lisa promptly asked me what I was specifically looking for. Her approach was warm, and she understood that one must find a pair or earrings that feel totally yourself. With Lisa's help, I chose the pearl and emerald stud earrings, a simple, classic piece with a little sparkle. Bianca Jewelers has been in business for over 50 years, and offers more than an opportunity for you to buy jewelry. It helps you find a piece that enhances and reflects your inner beauty. I'm thankful for Lisa's help, and highly recommend this jewelry business.

My husband purchased my wedding band from them two years ago, and the experience was nothing short…read moreof outstanding. I have very thin fingers (size 4.5), and they made me feel completely comfortable while ensuring every necessary adjustment was made to achieve the perfect fit. I recently returned on Monday to have my engagement ring resized, and once again, they exceeded my expectations. They added sizing beads, and the craftsmanship is flawless--the beads perfectly match the rose tone inside my ring. I can't recommend them highly enough

Kent New York

4.8

(152 reviews)

Absolutely obsessed with my ring…read more My fiancé and I stopped by in August to the lovely showroom. We were greeted by Nick. Nick was very friendly, personable, and patient. He let us try on multiple rings and look at various diamonds in our price range. I was happy to give the go ahead to my then boyfriend that this would be the jeweler I would like my ring from. The diamond and setting are beautiful! I can't stop staring. I cannot wait to go back and design our wedding bands. I will definitely continue to use them as a jeweler and recommend them to my friends and family. Best holiday season ever Brittney *also went back for our wedding bands and we absolutely love them.

INTEGRITY, HONESTY, and EXQUISITE JEWELRY. My husband and I…read morehave purchased several pieces of diamond jewelry from Greg, and they are absolutely exquisite. Greg has seamlessly facilitated the purchase of diamonds even when we moved over 3 hours away from the City. MOST IMPORTANTLY, Greg is a person of integrity and honesty. My husband purchased my engagement ring from Greg and I recently knocked out a diamond. The local jeweler said the entire ring should be reset because of wear and tear with a cost of $2,000 for the rebuild. I wanted to have Greg repair it and sent it to him. He said that the damage was minor, and repaired it at no cost. I believe the local jeweler had untoward motives, and was fraudulently trying to bill me for a minor issue. I will not buy diamonds from anyone but GREG SAMELA and KENT JEWELERS!!!!

Backwoods

4.4

(24 reviews)

One of my favorite places to get some beautiful dresses, in Summer just perfect, cotton dresses, in…read morethe Winter they have beautiful Sweaters, gloves. You found chick Comfy and boho dresses, jewelry, I have been shopping since I was about 25 years old, I have started at Time Square, when I moved to work at Jackson Height felt so happy to find the other store both are in the subway area, at 74th Street /Roosevelt Avenue right before taking my train back home , I go for some goodies meaning dresses , scarf or Jewelry and the Value excellent

Backwoods is a smart stop whether you are in Times Square or Jackson Heights. If you are looking…read morefor a gift for yourself or someone else - this place has a collection of clothing and affordable accessories to chose from. Warning though - it might be hard to pick just one! Backwoods is also a life saver if you forgot a hat, gloves or scarf at home. You can easily pick one up on the go. Special Note: Backwoods scarves are great for when you need to dress up or down an outfit, and when you or a loved one are going through cancer. If you have not tried them yet, try them for a summer dress or skirt this year. By Relevant Views 6.16.2024

G&G Gold

(90 reviews)

Excellent service and outstanding aftercare!…read more I brought my watch to G&G Gold inc. for repairs and couldn't be happier with the experience. They did a fantastic job fixing it and it was running perfectly. What really stood out was the after service care, when I had another issue with the watch 2 months later, they fixed the problem without any hassle. I highly recommend G&G Gold to anyone needing watch repairs or jewelry service!

This is my neighborhood go to for any watch batteries or strap adjustments. Great, fast, reasonably…read moreprice service and the owner is always very helpful and friendly. I once brought in a quartz omega that wasn't running well and he gave me the advice on winding and it worked! If you need a battery replaced or a strap repaired, this is your first stop!

Broadway Watch Repair

(70 reviews)

Long service counter in the rear of a multivendor storefront. I have been there several times…read moreeither for watch batteries or straps. Inexpensive. You can be in and out in less than ten minutes. Large selection of vintage watches. Close to Penn Station.

I brought a watch here to get a band and battery replaced and was in and out in less than 15…read moreminutes. The watch now works great! I cannot recommend this place enough! It was a very good value as well! I will definitely be bringing more watches here in the future!

Swiss Precision Watchmaking & Repair

(69 reviews)

I had the pleasure of meeting Michael, the store owner and mastermind of Swiss Precision…read moreWatchmaking & Repairs, that's literally 0.05 miles from my office. My Ebel watch that I do cherish with tender loving care, because it's a gift from my late Grand-Mama. I needed a battery replacement and an internal cleaning. What a stellar job, exceptional customer service and care, that was well done & seriously economically sound (aka affordable). My Movado Sapphire will be in great hands; for sure.

Charged me $100 for an estimate on what it would cost to repair a watch thats maximum value would…read morebe $1500... Their quote was close to $4000. Seemed ridiculously exorbitant. I threw $100 into the garbage.

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Donna B.

0

2

0

11 years ago

I recently inherited multiple strands of pearl necklaces (Majorcan pearls) in all states of dissaray, some of the clasp were broken, some needed to be made shorter, they were all at least 40 years old. I knew I wanted to pass them along to my nieces but I was unsure of where to even get started and still keep it all within a reasonable price range. When I called Pearl and Clasp they couldnt have been nicer, all my options were explained to me and all I had to do was mail them in. Pearl and Clasp did a fabulous job, the necklace lengths were just as we had discussed, the pearls were cleaned, old clasp were revived and sparkled and the new clasp looked great. My nieces were thrilled with their necklaces and I was thirlled with the great service, price, and a really quick turn around!! read more

Pung-Pung H.

0

3

0

11 years ago

After more than a year of procrstinating, I finally brought two strands of pearls in to Pearl & Clasp to be restrung. It was easy to schedule time to drop of my pearls using their website. I received a response within a few hours, and this was on a bank holiday. I dropped my pearls off at their midtown office and received a call a few days later to pick them up. The price was reasonable (~$100 for two strands, a long and a short, dont remember the lengths exactly). I was happy with the two strands they restrung. I will recommend them to my friends and will definitely be using them the next time I need them. read more

Evelyn B.

3

1

0

11 years ago

Thank you so much, Tara, for the great service! The entire process was seamless, from the original quote, to the return of my necklace. It was very reassuring of you to call me when you received my necklace. Turn around time of one day was amazing. Thanks so much for offering such reasonable pricing. My necklace was by no means an expensive piece, but I really wanted to be able to have it restrung. It came back to me looking better than when I first purchased it. Highly recommend your company, will certainly use your company again. Thank you again!!!! read more

Ellen W.

0

1

0

11 years ago

This place is terrific. I took a vintage necklace which had been my grandmother's to them (fake, but I loved it dearly), and they did an amazing job restringing it. I was able to wear it to an event the next evening! I then brought them freshwater pearls which needed stringing into a necklace and bracelet, and again, they were done to perfection in no time at all. The prices are very reasonable and the people are lovely to deal with. They're stuck with me - I'll be going back. read more

Nancy B.

0

2

0

12 years ago

I had a wonderful experience with Pearl and Clasp. Tara was very helpful and even though the pearls aren't real, everyone there was sensitive to the fact that I'd inherited them from my Mother. The necklace is quite long and it took a few wearings for the pearls to settle and fall perfectly. But within a week, they looked beautiful and completely restored to their former glory. And the price was quite reasonable! Hurrah for Pearl and Clasp! Highly recommended. read more

Joseph G.

0

2

0

11 years ago

A wonderful experience, from beginning to end! The head of the company emailed me directly as soon as they received the pearls i needed to have re-strung, and the studio manager called me later the same day to go over all details for the necklace. He had looked all of the pearls, suggested a great clasp, and was extremely nice. Turnaround was much faster than expected, and the finished necklace was perfect in every way. read more

Leni M.

0

2

0

11 years ago

I was in New York from the Midwest for only two days and needed my pearls restrung. It was Friday morning. I called and spoke with John, who told me to bring them right over and he would get them done that day, since they aren't open on Saturday. They were courteous, professional, and very reasonable in price. I'm just delighted with the quality of the work, and I recommend them most highly. read more

Joseph B.

0

40

0

11 years ago

Best prices I could find in New York for pearl restringing. They did a great job too. It would have been done in a day but they wanted to remove some glue and need the pearls to soak overnight so they could do it right. Very good service. Entrance is on 47th street between 5th and Madison. Also, be prepared to go through security like that in the movie Snatch. Well worth it. read more

Susan T.

0

1

0

7 years ago

Pearl & Grasp tested every piece of jewelry I brought them for its gold content and gave me a fair price for the gold. They also returned to me the gems in the jewelry. In addition, they expertly re-strung a pearl necklace at a very fair price. It was a pleasure dealing with them, and I intend to let my friends know about their excellent service. read more

Amy W.

0

1

0

9 years ago

I highly recommend Pearl and Clasp. I sent them an old pearl choker to make into a bracelet for my daughter to wear at her wedding. Although it was a small job for them, they made me feel as if I were a valued customer. The communication was terrific with them. The bracelet turned out exactly how I wanted it to, and my daughter was delighted. read more

Cynthia F.

0

1

0

11 years ago

I've used Pearl & Clasp twice now, once to order a single strand pearl necklace and the second time to create a custom double strand pearl necklace. Both times I have received excellent service and the quality of the necklaces were great. I will be using Pearl & Clasp again! read more

Robert N.

1

3

1

11 years ago

Great job quickly. We were in town for a few days in November and my wife bought a Tiffany's charm she wanted mounted on a pearl bracelet. John got it done in 1 day and she got to wear it for the rest of our visit. He was very accommodating.... an all around nice guy. read more

Jason B.

0

2

0

11 years ago

Last month I had a double-strand pearl necklace restrung. The necklace had been previously restrung very poorly and did not look good. The folks at Pearl & Clasp did a fantastic job of restringing the necklace and the pearls now look beautiful! Thank you! read more

Michele S.

0

20

9

12 years ago

I've shopped Pearl & Clasp three times, twice to re-string necklaces and once to order pearl earrings as a gift for my daughter. She loved the earrings. I loved the speedy turn-around, super quality and overall value. read more

SUSAN R.

0

4

0

12 years ago

Bring your ID as security is high - Entrance on 47th, just off 5th. Plain bones - but John is cordial and professional. $2/inch to restring. My pearls are done in less than 24 hours and look great! Highly recommend. read more

Lisa F.

0

16

1

12 years ago

Outstanding and prompt service. Great prices! I had three strands of beads and necklaces restrung and the order was in my mailbox about a week after they got it. I love this place! read more

Talisha J.

0

1

0

9 years ago

This company was fantastic, I'm so pleased. The service was excellent and the turn around time was very fast. I recommend Pearl & Clasp for anyone needing repairs. read more

Gary L.

0

1

0

11 years ago

Excellent prices and workmanship. Tara was great to work with. Nancy L. read more

Mary S.

0

4

0

9 years ago

Excellent service - cooperate! MLS

Pearl & Clasp - jewelryrepair - Updated August 2026

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Kim's Jewelry

(94 reviews)

I came to Kim's Jewelry to get ring resized. I was able to call in advance to get an understanding…read moreof what would be entailed, how much time it would take and getting a quote. I showed up on a Saturday morning and was immediately helped. The staff was super friendly, and able to find the right size for my ring while also taking into account finger size fluctuations. The whole resizing, rhodium dipping experience took about and hour. The store is on the second floor of a building which has elevator access. Everyone was super nice and I'm so happy the ring fits and looks brand new. I will definitely be returning for other jewelry needs!

Hard to find but worth it - tucked into a corner of the second story of a building on 47th St, ring…read morethe buzzer to be let in. The jeweler resized a special ring one and a half sizes, did a great job and I felt that the price was reasonable for 14K. They also were able to preserve the inscription. One piece of constructive feedback would be to give me a heads up on how the back of the band will look but I have no complaints at all. They also fixed a jump ring on a necklace for me at no extra charge. Will be back with more repairs.

Sash Custom Made Jewelry

(235 reviews)

I had an excellent experience with Sash. He repaired and adjusted my bracelet while I waited, which…read moreI greatly appreciated. His workmanship is highly professional, and he took the time to make all of the adjustments I requested with great care and attention to detail. What impressed me most was his kindness and willingness to fit me into his busy schedule. Not only was the quality of his work outstanding, but his pricing was also much more reasonable than I expected. It's rare to find someone who combines expertise, professionalism, fair pricing, and exceptional customer service. I recommend Sash without hesitation and will gladly return for future jewelry repairs and adjustments.

I don't normally write negative reviews, but this business definitely needs one, and people need to…read morebe aware. I am a native New Yorker and can spot a PROFESSIONAL CON ARTIST when I see one. SASH is one of them. He's nice on the outside, but he's good at fooling new customers. I gave him the benefit of the doubt based on his reviews and trusted him. NEVER ignore your gut. He is indeed a SCAMMER that has been fooling people for decades. You'll realize that after the great conversation he has with you. They will try to remove this review but I was a real customer. Believe the other reviewers telling you the same. I brought in several pieces of jewelry for repair along with tipping Sash, expecting professional, long-lasting work based on the reviews. Unfortunately, within approximately two months, ALL OF MY JEWLERY BROKE/FELL APART. I was SO disappointed because the purpose of having jewelry repaired is to ensure that it is fixed properly and lasts. The quality of the workmanship is EXTREMELY POOR. He then proceeds to blame his poor workmanship on your jewlery (similar to what others said here). That was NOT the case. My pieces are all genuine and well-made. I've had pieces repaired decades ago that have never split open like this. In my opinion, Sash came across as VERY misleading. He talks and distracts you with conversation. He spoke about family and friends, who seem to be the ones receiving the highest level of care (and the ones writing the good reviews), while new customers receive poor service. He also intentionally adds on additional charges without confirming with the customer, that was fine with me, but at least provide the service you charged for. I am posting this review so that other customers can make an informed decision before spending their money here. If you are looking for reliable jewelry repairs, I would recommend considering the other jewelry repair businesses on the same floor. I went to another guy and he did a fantastic job. I regret spending so much money and hope this review helps other potential customers avoid a similar experience.

Royal Jewel Setting

4.5

(68 reviews)

Fair pricing for high quality work. The team is honest and trustworthy and the jewelry they make is…read moresolid. Would recommend to folks looking for pretty speedy fixes for fine jewelry that they want to invest in lasting for the long run. Thank you!

I took an antique diamond ring passed down to me from my grandmother to Royal Jewel Setting to be…read moreresized and to have the platinum reinforced, as it had worn quite thin on the underside. Terrific service! The cost was reasonable, and they did the work and polished the ring in record time. It looks like new; I only wish my grandmother could see it. I heartily recommend doing business here.

Quick Jewelry Repairs

4.4

(129 reviews)

From start to finish, the customer care experience at Quick Jewelry Repairs was first rate!…read more The enamel repair ion my ring is perfect! This company has earned my respect and future business!

Best place for repair! Also best place for appraisal! I did both and very happy with it. Amazing…read moreservice! I would trust jewelry only to this company! Thank you for being very careful with my jewelry and knowledgeable! Packaged very carefully. Fast, professional, reliable and very trustworthy! Thank you so much for your work.

J Patch Designs by Karen

(384 reviews)

Cliff and Karen helped shorten a dainty gold bracelet, they did a great job and even offered to…read moreshorten it further for free when it wasn't quite right the first time round!

Came in for a jewelry repair and left with new studs lol. They immediately offered me a water when…read moreI arrived and were so attentive. I brought by 2 pieces for repair and they had them ready within 2 days! Even went above and beyond and cleaned my jewelry for me and checked my pieces to see if they needed additional repair ( which they did). I wish I lived in NY as they would become my go to jeweler but at least they will be my NY jeweler when I come back. Highly recommend! They are so nice to talk to and do amazing work!

Stephanie Gottlieb Fine Jewelry

4.3

(141 reviews)

I just received my SG personalized slider bracelet and i absolutely love it, and it's worth every…read morepenny. The bracelet gives an overall classy look - it stands out but in an overbearing, tacky-flashy way. Not to mention the sentimentality of each charm I chose (13 in all) and 2 more custom ones in the making. In addition to the bracelet, I cannot give enough praise to my SA, Jessica. Her patience, knowledge of the product, honest to goodness feedback, including talking me out of buying unnecessary charms in order to maintain the integrity of my vision and asthetic of the bracelet, was impeccable. Additionally, there were a couple of hiccups, which she was able to resolve immediately, and she hand delievered the bracelet to me due time constraints related to work and travel on on my end Overall great experience and investment!!!!

Ordered an adjustable gold chain with 3 different birthstones during a Black Friday promotion with…read morestated lead times of 2-6 weeks plus 2 weeks for fulfillment and delivery. The order did not arrive until January 20--approximately 8 weeks later and missing the holiday window entirely. The serious issue here is product quality and accuracy. I've attached images, but the ruby birthstone received looked nothing like the product images--no facets, no clarity, and a flat, opaque appearance that did not match the advertised listing. I contacted the company within 24 hours of delivery and then spent nearly two months working with them on a resolution. During that time, multiple replacement stones were offered, but none matched the product being advertised or met a reasonable standard of clarity or faceting. The adjustable chain also does not function properly and will not hold its position. After it became clear a suitable replacement was not possible, I requested a refund. This was initially approved and then reversed, despite the issue being reported immediately and actively addressed with the company throughout the process. It is also worth noting that the ruby product imagery has been changed online during this period, and I have retained documentation of both the original listing and the items received. I have ordered from this company previously, which makes this change in product quality and customer service especially noticeable. Overall, this experience involved delayed delivery, significant product misrepresentation, and an unsatisfactory resolution process. I would caution others to be very careful when ordering custom or time-sensitive items.

Kathe's Jewelry

4.8

(346 reviews)

Came here yesterday to get the latch on my silver chain fixed. I've had to get this same thing…read morerepaired two other times at two different jewelry shops, and both of those places charged me money and made me wait at least 3-4 days to get the chain back. Not Kathe's Jewelry. I walk in there, expecting to just drop the chain off and pay some money for the repair job, but the guy working behind the counter (who I think also co-owns the place???) took my chain to the back for literally 30 seconds and then came back with it good as new and told me it was free of charge. He even gave me an old-fashioned handshake at the end like we were longtime friends. Made me feel like a special man walking out of that place. At any rate, if you live in the East Village or anywhere near it, don't go to any other store for your jewelry repair. The guys that own and operate Kathe's are so friendly and down-to-earth, and it looked to me like they were selling some nice pieces, too. 10/10.

The older gentleman was very rude when we asked some simple questions…read more Ugly experience.

I.D. Jewelry

5.0

(677 reviews)

With I could give them 10 stars!!!…read more I had an emergency situation where I needed diamonds set into a new setting plus needed it the same day! Asked around to all my contacts and did my Google and Yelp due diligence and I was referred to I. D. Jewelery without hesitation, even Google AI said go to them! First off it's a true family owned and operated business. And they treat you like family too (minus the drama) everyone was so warm and friendly. I first called and spoke to lovely Anna and she told me it was possible but to come in so their jeweler can take a look at it first. I got there around 11am and I told them my dilemma, Tammy and her team made me feel reassured all would work out and Yekutiel did not hesitate and got on the phone with his setter and told me to come back by 4:30. Mind. Freaking. Blown. They did a magnificent job of setting my diamonds into my new setting but they were also very impressed by the craftsmanship of my custom ring setting. Because it was an emergency situation, I was ready to pay over $1K for this service but the bill was not even close to that number. As the owner said, he is in the business of making people happy not price gauging his customers. The BEST in the jewelry business and I'm so looking forward to going back to get an actual custom piece made there very soon too!

I came in with a gold ring that I wanted a lab grown diamond for. Israel was so kind and…read moreprofessional. My ring is gorgeous! I can't be happier. The customer service is impeccable ! I am also very happy with the pricing of my purchase!

23rd Street Jewelry

(77 reviews)

Great, quick service! Came in for a band readjustment and they fixed it no charge! Great guys!!!…read more Will be back for any other watch/jewelry repair when I'm in the neighborhood!

Incredible work from Vlad - completely restoring my ring to look brand new! I wish I took a before…read morepicture - the ring was black and beyond tarnished when I brought it in. Vlad works fast and his prices are extremely fair from what I've found in NYC. Have already been a repeat customer after two jobs and will continue to be!

Alex's Jewelry

(89 reviews)