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    Pearl Factory

    1.6 (5 reviews)
    Closed 10:00 am - 8:00 pm

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    Services - Pearl Factory

    Jewelry repair

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    9 months ago

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    Pearl F.

    Helpful 5
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    15 days ago

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    Na Hoku

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    2 months ago

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    Pearl F.

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    9 months ago

    Business owner information

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    Pearl F.

    Helpful 2
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    8 months ago

    Business owner information

    Photo of Na Hoku

    Na Hoku

    Helpful 2
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    Peninsula Gem & Jewelry Supply

    Peninsula Gem & Jewelry Supply

    (52 reviews)

    $$

    we are so grateful to have been told about this place through our jade carver friend who highly…read morerecommended them. we first popped in to get a ring sizer measuring tool and the folks could not have been nicer. we went back again with our heirloom engagement ring & wedding bands. we worked with cole (who was absolutely amazingly & so knowledgeable), who helped us figure out the perfect sizes needed. he even told us a lot about the engagement ring & its potential history, let us look through his magnifying tool while explaining his assessment, etc. which was so neat. he gave us an estimate, & was totally transparent, even managing our expectations about the super unique wedding band from nantucket with a distinctive basket-weave design. he let us know they'd do our best to make it larger while adding the basket-esque grooves to match it. he ensured us the rings would be done a few days before our elopement, & made a note of it. they called us 3 weeks earlier than expected, had us try everything on (everything now a perfect fit), & informed us they were even able to stretch the unique wedding band, keeping the basket weave completely (which actually cost significantly less than our original quote). the cost for all 3 rings was beyond reasonable and they did an incredible job. i also walked away with the coolest jade & pearl pea pendant necklace. everything about this place is just perfect. family run for 47 years+, so much knowledge & insight, amazing customer service, stellar work, & beautiful / one-of-a-kind jewelry available to purchase a. can't say enough good things about this spot. we'll definitely be back & recommend them to all.

    Our family has done business here for many years. They sell many unique and interesting pieces of…read morejewelry and the owner and staff here are extremely knowledgable about gems, gold--I've had many questions answered here about whether something is authentic or not. They create jewelry--they restored a ring my mother wore and enlarged it so I could wear it, and they helped me order and design 2 22 K rings that I want to leave as legacy gifts for some family members. It is a one of a kind store and you can't beat the customer service here.

    The Bench Jeweler - Photo by Sheldon Chang

    The Bench Jeweler

    (30 reviews)

    $$

    I was searching for a while for a jeweler that can do repairs and alterations on site and found…read morethis place on my way to the hotel across the street. I didn't have time to stop by that day and thought I'd like to get some feedback from previous customers first before calling and so I yelped it. I know it's usually the other way around. :) Pleased with the Yelp reviews, I called and agreed to come and bring my rings. Jaime (the jeweler and owner) was busy with a bunch of repair/alteration orders so my rings took a few days to get resized but it was well worth the wait! They came out perfect! The new size was comfortable and much needed, the rings were sparkly clean and looked like new! The Bench Jewelry also has beautiful items for sale. I didn't get to browse much but hoping to come back soon.

    The owner, Jaime is very personable and knowledgeable. I have returned twice now and he has…read morediagnosed and fixed 3 watches for me. Reasonable prices, and he is patient to explain what is going on mechanically with your watch. Jaime has saved me hundreds of dollars thus far. For example I purchased a watch on line from Ashford and when it arrived the second hand sweep did not work although other parts of it did. Perplexing, and so I contacted Ashford for a replacement and told it was not available. Decided to check and see if the watch could be fixed and I found The Bench Jeweler on YELP. Jaime diagnosed a weak battery and explained why some features worked and some did not. Thank You! Come check out his beautiful jewelry and other items for sale, many are used and in fine shape. You will be glad that you did. Watch repair is a lost art and Jaime has years of experience.

    Steve Saunders Master Jeweler - Silver turquoise, and 18 karat gold

    Steve Saunders Master Jeweler

    (37 reviews)

    $$$

    10/10 I am happy to know where I can go. Informative and great customer service / location!read more

    Ruined an antique 1920s ring. Claims to be a master jeweler with 40 years of experience absolutely…read morehorrible experience. Lost the ring for several hours too!! We got engaged in Monterey and my fiancée and I decided to get her new antique ring sized to fit her (it was too big) we were referred to Steve Saunders. We went in there and he told us no problem! It'll be $75 he then sized her finger. She told him she was a 5 she showed him she was currently wearing a size 5 but he was adamant she was a 4.... So trusting his "40 years" we went with his Recommendation. An hour later he calls us and tells us it's ready so we head back and when we get there it reeks of pot and incense... and he says he misplaced the ring.... He asked us to leave for 5 minutes and come back so he could find it.... So we did and came back and he said he would look more and call us tomorrow... umm no how about you stay open till you find our ring??? Later that evening he calls us he found it so we rush back... the ring DOESNT COME CLOSE TO FITTING... what's worse is he tries jamming it on her finger bruising her finger... he then says well you measured a size 4 so you are a 4... even though it clearly didn't fit.... He then tried hammering it out and making it bigger that didn't work... again he said come back tomorrow.... So tomorrow comes and we message him and tells us him it needs to be a size 5 he tells us the only way to do that is to replace the band... goodbye 1920s gold.... So what choice do we have.... We go back that afternoon and he gives us the ring and it looks awful... the band is dented and uneven on both sides... the width is so off it's not funny and the gold doesn't match.... Then he has the audacity to try and charge us $450 for his mistakes. We ended up paying $150 when we shouldn't have paid a penny and we left. Now we have to go a real jeweler and have his work fixed / replaced he should pay for it but of course that won't happen. The absolute worst part of all is this antique ring is forever ruined

    Pearl Factory - jewelry - Updated June 2026

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