Two weeks later and I'm finally ready to talk about it... because honestly, part of me wanted to pretend this visit never happened. As someone who proudly considers Peet's Coffee my personal version of Starbucks, this one hurt a little. Coming from the Bay Area roots of Berkeley and countless great experiences in Silicon Valley, I've always associated Peet's with rich flavor, quality drinks, and genuinely warm, down-to-earth people. It's been my go-to, my comfort cup, my "this is how coffee should taste" standard. ...which is why my visit to the Sahara location completely caught me off guard. Let's set the scene: I walk in, ready for my usual vanilla latte fix. The place isn't busy--but somehow I'm standing at the counter for what feels like 2-4 minutes doing the awkward "do they see me?" stare. You know the one. Eventually I'm helped, but the interaction? Cold. No "welcome in," no energy, no suggestions, no "hey, want to try a pastry with that?"--just straight to transaction mode. The cashier (I believe the name was Lee?) felt completely disengaged, even walking away mid-mobile payment like the scene had wrapped before the movie was over. And then...the drink. I requested specific milk and light foam--nothing wild, just a simple customization. What I got was the opposite. Not once, but enough to make me go back and ask for a remake... which is always a little awkward when the shop isn't even busy. At that point, it's not about the latte anymore--it's about the experience. No "thank you," no "your drink will be ready shortly," none of the small but important touches that make a coffee run feel...human. And that's the part that surprised me most. Because Peet's, at its best, is very human. Unfortunately, this visit shifted my routine. Now when I'm in the Summerlin area and need a reliable cup, I find myself heading elsewhere instead. Final thoughts: I still believe in Peet's as a brand--that hasn't changed. But this location? It missed the mark on both service and execution. Note to management: Please bring back the heart of what makes Peet's special--friendly people who actually enjoy being part of someone's daily coffee ritual. Because great coffee gets you in the door... but great service is what keeps us coming back. read more

I am writing to express my concern regarding a recent experience at your store involving allergen information and food safety. I am a regular customer and frequently visit with my son. Due to his severe peanut allergy, we are always very careful about what we order. In the past, I have specifically asked staff about potential peanut exposure when ordering items such as oatmeal, croissants, and chocolate croissants. On multiple occasions, I was assured by a manager that these items were peanut-free and safe, with no risk of cross-contamination. However, during my visit today, I received conflicting information from your staff. One employee informed me that the bread products are stored together and may be exposed to peanuts, meaning cross-contamination cannot be ruled out. This directly contradicts what I had previously been told. When I raised this concern, another staff member confirmed the possibility of contamination but responded in a manner that felt dismissive and unprofessional. While I did receive a general apology, there was no clear clarification about when or why the information had changed. This inconsistency is extremely concerning. Food allergies are serious and can be life-threatening. Clear, accurate, and consistent communication is critical so that customers can make safe decisions. I am requesting that you review your staff training and food handling practices to ensure that allergen information is communicated correctly and consistently. Customers should not receive conflicting guidance, especially when it involves health risks. Thank you for your attention to this matter. I look forward to your response. read more

My favorite coffee shop! It's so spacious and cozy inside. The staff is always so sweet and amazing. The Matcha latte's are amazing :) read more

I ended up visiting Peet's Coffee on a Friday mid-afternoon to meet a colleague. We were reviewing a PowerPoint presentation at Peet's Coffee. There was plenty of table seating available inside the coffee shop! I don't normally visit Peet's Coffee since there isn't one location in Northwest Las Vegas, Centennial area. This Peet's Coffee is located in Summerlin, off of the 215/Sahara exit. Ample parking spaces next to the coffee shop, too! There is even a drive-thru! Inside the coffee shop, there were a lot of customers, but no wait to place an order at the register. My colleague and I had got a drink. We had ordered a caramel Frappe and a Medium Hot Chocolate with whipped cream. The hot chocolate with whipped cream was interesting. I didn't get too much of the chocolate flavor, but more of the milk. I'm not sure if I would order that drink again. This location does have great tables, and it's super clean! It's a wonderful place to stop and have a quick snack or even meet up with friends! read more

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While the shop is spotless & spacious, but their supply chain is very disorganized! ALWAYS out of green salsa & potato egg burrito. The drive thru window staffs have been courteous & amicable. I only stop here 2 to 3 times per month whenever i am in a hurry for work. I don't care for their coffee (various brews). I think their coffee beans are either French or Italian roast, which are burnt tasting because these roasts are WELL DONE . I brew my own organic coffee (Stumptown) every morning. read more

THE BEST COFFEE for coffee lovers! We have tried their breakfast items and pastries and they are fresh and delicious. The consistency in their coffees , lattes ,food items and of course the awesome service,makes this place incredibly every time we have visited it. Highly, highly recommended!!! The perfect coffee place to study or hang out with family and friends. Awesome Coffee and Tea's assortments. The Customer Service by the Staff is very excellent and welcoming. Overall: A friendly atmosphere. Very cozy and warm. Beautifully decorated with modern decor and very spacious coffee shop whether inside or outside on the patio and they also have drive-thru . Clean inside and the restrooms too. We really enjoyed the flavor of Peet's much more than some of its larger competitors and this location has friendly staff, healthy food options, and outdoor seating to allow you to really savor your experience. Definitely will be back and highly recommend!!! read more

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I'd never been here before so I walked in so I could see the menu and pastry shelf. I was killing time between morning appointments. It was fairly busy with people sitting and chatting. I ordered the Oat Latte with vanilla and the girl recommended an Horchata iced latte instead. She was really nice and I appreciated her giving a suggestion. I also ordered the ham and cheese egg croissant - amazing. One of the better breakfast croissants I've had from a quick service coffee shop. The coffee was fine, but nothing to rave about. I'd come back if I am in the area! read more

Peet's Coffee - Horchata Iced - Coffee & Tea Near Me - Las Vegas, Nevada

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Peet's coffee is a perfect example of an excellent product completely being mishandled by a location due to management. The deeper I've been digging into the restaurants and other food and beverage establishments the more I'm realizing that there is a common problem with a lot of them: management companies. Let me give you an example. I really want to love this place. Truly. I like the product, the employees are sorta friendly, and the location is great, all of half of a mile from my house. That said, there are issues that stem from management just not being there. Something that any present manager would be aware of. Such as a terrible outdoor speaker system that mangles orders, resulting in confusion at the drive-thru window. Or staff wearing shirts for their second job such as McDonald's that comes across as very unprofessional. Or Cafe that has tables that sit there dirty. In the past I've raised concerns about certain things through my experience such as the speaker getting our entire order wrong to an employee behind the register when I'm inside the store and they sigh and tell me that management is just never there. And this is unfortunate because if this was handled by someone who really cared and not some terrible restaurant management company such as "Beverage Specialties Group" this would be that much better. You already have a great product, step up your game and work on polishing your service. Because this is such a disappointment. read more

Thank you for the lovely design and deliciously good coffee. Staff is always friendly and helpful! read more

Peet's Coffee - Latte - Coffee & Tea Near Me - Las Vegas, Nevada

Needed a quick pick me up and decided to go inside instead of the drive thru. Ordered an Americano which was made just right. Friendly staff and spacious interior. There's a nice selection of pastries too and complimentary self-serve water. I'll be back! read more

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The worst customer service they charge my credit card two times not even getting a coffee the I talked to Manager Ivan the worst person and management. She didn't wanna help me. She just walked away. Not enough people working read more

Starbucks coffee is a lot cheaper and they give free refills. The only reason I'm not giving a single star is because Peet's has sugar-free hazelnut flavor. It's not the fault of the people who work there, they were nice. I just believe the company should hear the feedback. Unless someone can give me a good reason not to go to Starbucks, I don't think I'll be returning to Peet's. read more

Peet's is one of the few places in Vegas with a variety of good iced tea drinks. I don't drink coffee, so it's always a struggle to find a good, quick cafe with different teas. Thankfully, Peet's has one of my all time favorite drinks, Yuzu Citrus Black Tea. It's the perfect mix of tea and fruit. It's not too sweet, but it's also not too bitter. It's perfect! The staff is always nice and helpful. Inside is clean and looks nice and modern. Pastries are delicious. The only issue is that the drive thru is sometimes reallyyyy slow. But since learning that, I go inside to order instead and it takes way less time! Either way, the drinks and pastries are worth the wait. read more

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I heard about the holiday blend from Peet's Coffee and decided to check it out since I was on that side of town. The location is in a shopping center and the parking spots are kind of tight. Once inside it was very busy with people just having coffee, breakfast and working believe it or not. It was kinda of loud but bustling in a good way. I ordered a Hazelnut Latte and a regular black coffee. The latte had an artificial which I assume was from the Hazelnut syrup. The black coffee was very very buttery. Overall I can't recommend the coffee and felt I wasted $13, but it is a cool spot to hang out and work or try other beverages they sell read more

I've been coming to this franchise/non-corporate store for at least 3 years, intermittently. No warmth in a greeting, if one is even given. Minimal eye contact. Curt responses. "Decaffeinated" kindness and service. The cost of Peet's Coffee within a franchise operation... read more

Quick and easy coffee run just minutes from Downtown Summerlin. Stopped in to grab and a drink and use the restroom between meetings. The interior is clean and spacious. The drink came out quickly and tasted good. read more

Peet's Coffee - Medium iced vanilla latte - Coffee & Tea Near Me - Las Vegas, Nevada

When I wrote my review of Peet's Coffee in Boston, upon giving them a high rating, my words insinuated that I was a fan and that it would be great if they came to Las Vegas. A few years later, they did come to Las Vegas with three cafes. Unfortunately the one on Maryland Parkway closed at the height of the pademic. A few years after savoring Peet's Coffee in Boston, this location leaves me a fan. It is an upbeat location that is spacious and provides numerous seating arrangements in a modern and cozy environment. It is so spacious that during the height of the social distancing and shutdown, the Cafe was open. Being that I live in the opposite side of the valley, my visits here have been less frequent. The few times that I have stopped here included nearby walks originating from its parking lot onto the nearby local Peccole Ranch and Summerlin walking trails. Speaking of parking lot, it shares one with Petco, Sprouts, TJ Maxx, Tide Cleaners, In N Out, and other stores. A few of these visits were a follow up to In N Out. All of the times that I visited, the Baristas have been friendly. An example is that when I asked the Barista is they are building another location, he kindly said that they are building one by Blue Diamond and Rainbow (if it's true that would be great for Mountains Edge residents). And all of the times that I visited here, there have been zero issues with the coffee. A few years after I visited Peet's Coffee in Boston, this location continues to leave me a fan. Hopefully they will build one closer to this fan in Henderson or Southeast Las Vegas. read more

Delicious coffee! And a nice vibe!! I happily drive to Summerlin to get my fix!! But I am not ot a fan of this app making me write more than is necessary. read more

Stopped by Peet's Coffee for a quick bite and really enjoyed it. I had a toasted bagel and a latte--both were solid. The latte had a nice smooth flavor without being too strong, and the bagel was fresh and satisfying. The shop had a chill vibe and the service was friendly, though it took a few minutes longer than expected to get my order. Not a huge deal, but just enough to drop it to four stars. Still, I'll definitely be back next time I'm in the area. read more

Used to go to Starbucks everyday but heard so much about Peets so I had to give it a try. So for starters their breakfast options are so much better. I love the Ham, egg and cheese croissant. It's warm and gooey. I tried their Black Tie Cold brew and it was delicious. If you haven't tried Peet's you are really missing out on something special. read more

Peet's Coffee - Ham & Egg Croissant Sandwich - Coffee & Tea Near Me - Las Vegas, Nevada

Coffee was ok, got a latte that wasn't warm. To be fair they remade it. However, customer service needs some serious attention here. 1 barista was on her phone, the inside of the cafe was dirty....Tables were dirty . I had to clean my own table and no wifi. I shouldn't have even tipped. When asked about wifi they made no attempt to even to even look into it or express any concern customers cant access wifi. They just said "wifi is not great here." I understand it's a cafe but with plenty of tables most people do enjoy grabbing a cup of coffee and catching up online. Complete waste of $18 (coffee, pastry and tip). If you need to wifi be sure to plan ahead. If Peets doesn't get their customer service and space cleaned up...customers will go elsewhere. There's plenty of other cafe options off of Sahara. Hope management starts to pay attention. read more

I love Peet's coffee!! Beautiful interior and friendly staff. Came in for a Christmas gift for friend. Packaged really nice. Located West Sahara and Hualapai Lane in the Sprouts location . West North side of Sahara. Plenty of parking read more

A friend and I went in for a little coffee and a snack after our hike and were greeted by the nicest staff at this location! Reg, who worked the cash register, was so cute and helpful! She steered us to a fabulous quiche I think it was the Florentine, a delicious pecan and chocolate chip cookie and some kind of pistachio pastry. Everything was delicious and fresh (and they heated your items if you wished)... and then we moved down the line to Maryanne, the barista, who made our decaf latte's which were absolutely delicious. Pete's coffee is piping hot, has a lovely velvety texture and smooth flavor, unlike the other guys whose tastes burnt... Maryanne was also delightful and makes a mean cup of Joe! what a great stop for a late breakfast-lunch! and they have a drive through! We choose the outdoor patio to enjoy some Vegas sunshine and our goodies! read more

I am from northern California and I'm am a true peets person so I know my coffee very well. I think this place need to educate their people on the coffee. Today I went in at the cashier was obobnoxious. She obviously didn't know the difference between dark and medium brew type coffee. She thought Yosemite dos was medium and I corrected her that is was dark and the Domingo was medium. I order a medium in a large cup of the Domingo coffee dunce they did not have the Yosemite dos. When I got my coffee it was a small and she said I only ordered a small. Not once did I say anything about a small. She has such a attitude with her customer service especially after I corrected her. Of course. I really want to love this place but the employee really need to be better educated and increase in their customer service. Really miss my California Peets. read more

First time customer and placed a pickup order though app. And the person in drive thru was rude. There was not on person in line and made me come iinside to pickup. Every other restaurant including Starbucks they will give you your pickup order through the drive thru. It was over 100 degrees. Then when I went inside the guy was so rude didn't not say hi or welcome me and or thank me and just set my drinks in the pickup.It makes me never want to come back and also go on other platforms to leave a bad review. If you are trying to compete with other coffee shops you should have better policies and better customer service read more

Last time I had Peet's Coffee was in 2016 during a trip to San Francisco. I remembered I had a really delicious coconut latte. Sadly, I soon found out that was a seasonal/promotion drink because it's no longer on the menu when I checked yesterday. Decided to order a medium cold oat brew latte, horchata style. Originally I had my mind set on a medium iced caramel macchiato but the menu stated that was 350 calories whereas the cold oat brew was at 250. The drink was just good. A little bit too sweet for my personal taste with no hints of caffeine. Wouldn't drive all the way to this side of town JUST for that drink again since there's better local coffee shops closer to where I live. Their prices are pretty much the same as their rival corporation coffee shops. Their sizes are 12 oz, 16 oz and 24 oz. Indoor area is open until 7p while drive thru stays open until 8p. read more

Peet's Coffee - Menu as of Feb 2021 - Coffee & Tea Near Me - Las Vegas, Nevada

The store was clean and had many comfortable places to sit, both indoor and outdoor. **That's where the good stuff ends. The cashier (young Asian girl) had a angry look on her face and a very rude attitude was very impatient when she took our order ( 2 breakfast sandwiches, a fruit tea and iced coffee), she rushed us and then got annoyed because she didn't even pay attention when I asked for a green tea refresher with Lemon flavor and got upset when she had to ask a second time. The breakfast sandwiches were absolutely disgusting- akin to what might be served in a county jail ( I can only imagine) bland/ pasty hard bread, undercooked "precooked bacon", nearly non existent cheese and rubbery egg. It was a complete disappointment. Peet's was our go to for a while and now it's deeply disappointing that it's so bad. read more

Be warned, this is not an official PEETS. You cannot use your app or gift cards here. The drive through is nice and the staff seem kind but there's no warning about this being a licensed partner, not a real Peets. The horchata latte is yummy but mostly ice, so you get like 5 sips out of a Small. read more

I had been wanting to try this coffee shop for awhile so I decided to stop by on my lunch break. I decided to look up their menu ahead of time and saw the option for mobile ordering. I thought that was perfect since I work about 10 minutes away. I figured I would order ahead and not take up as much time of my lunch break. I arrived 1:15pm, 5 minutes after my estimated pickup time. I noticed there wasn't any one in the drive thru so I pulled up and let them know I had a mobile order. The associate said "unfortunately, you have to come inside for mobile orders" Luckily, I was by myself and did not have my baby with me at the time or I would have protested. Drive thrus and mobile ordering is so helpful when you have small children with you. I was really surprised, but I just said, "oh, okay" So, I pull around, park, come inside. It's not busy, but no one greets me or even looks my way. My mobile order is the only one sitting there. The girl working the drive thru is just standing there a few feet away. I don't understand why she couldn't have just handed me my drink. And after all that, I ordered a small fiery mocha. Paid nearly $8 for it. And it was not fiery at all, I couldn't taste any cayenne. It just tasted like watered down chocolate. So, after this I'm back at work, working and at 1:59pm I get a text saying my order is ready for pickup. Huh? I already picked up my order over 40 minutes ago. I wanted to love this place, but this experience has really rubbed me the wrong way. I don't think I will be back. read more

For months, I have waited as the sign said "Peet's Coffee coming soon." Soon finally came in the last few weeks. I decided to stop here on my way home from a dental appointment. It's the convenient side of Sahara for me when I'm heading home. I went into the drive thru. There was only one car in front of me so there wasn't a long wait. I got my normal go to drink--a quad iced espresso. I drove to the window. I was a bit disappointed that they don't take Apple Pay--she said it wasn't working--as that would have made my visit almost contactless. I had to reach and get my wallet, fish out the credit card, and go through that whole scene. The quad was $5.31 making it about $2 more than my normal go to coffee store. The taste was strong and different than my palate has grown accustomed to, but it was OK and it gave me the caffeine I wanted. The staff was very friendly. That's always a plus! I and out was fairly quick. This, however, won't be a place I stop for coffee unless I'm in fire need of a fix. I guess you can't teach old dogs new tricks. read more

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Good coffee and pretty interior. I would have given five stars, but the bathroom and hallways were a bit dirty.

Best coffee, nice atmosphere , excellent customer service , very friendly staff , love it

It was a rainy day so stopped for coffee at Peet's because was in the area. They have a drive through and a nice open seating area comparable to Starbuck's. Staff at counter was friendly. Drink came out quickly. Helped satisfy my caffeine fix! read more

Peet's Coffee - Iced mocha latte with whipped cream - Coffee & Tea Near Me - Las Vegas, Nevada

Wow... So I normally go to the other Peet's on Discovery and had been meaning to come check this location out. Decided to do a nice afternoon snack stop with my daughter. The buildout is really beautiful. The kid that took our order was new, but helpful and nice. No problem so far, right? As usual, I left a fairly big gratuity for the barrista kid. (30%+) So... my daughter and I just sit down to enjoy our coffee and croissant, and a guy (assistant manager) comes out and tells us we have to leave because they are closing and he has to count his drawer, I tell him go ahead, but he says he can't because we are there. I ask him, "are you seriously inferring that we are going to rob you?" He responds, "err I can't count my drawer while you're here." Yeah... me and my 9 year old kid are going to rob you. Kind of funny... I mean... I was dressed like a bum today, but if I really wanted to, I could buy this Peet's location - the other Peet's location, and every other Peet's location in every other state - if I wanted to. Being accused of being a thief is pretty comical, but still offensive. The owners of this store need to have a serious talk with their management here. They cared enough to build a beautiful standalone location and do a beautiful buildout only to staff it with an idiot - and if this guy is the manager, what customer skills is he imparting on them. No problem taking our order and accepting the money, oh but GTFO?! Lol Skip this location and go to the Discovery location on Town Center and 215. Same owners, but they had better luck with hiring there. The kids at that location are all A+. read more

Peet's Coffee - Exterior - Coffee & Tea Near Me - Las Vegas, Nevada

Rude Barista Cashier tipped herself $2 extra from the cash change she was supposed to give to me for my order even when she saw me leaving a cash tip in the jar and said nothing. She then asked me if I needed my receipt. Hey, if you hate your job it isn't the customer's fault. read more

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What an amazing spot. This coffee shop is what the lakes area has been missing. With its super clean atmosphere and extremely friendly staff, this is by far the nicest coffee shop I've ever been in. The drinks are amazing and the WiFi is great. The staff was extremely helpful in picking out a drink and the snacks are on point as well. We had some canele's and a chocolate muffin. They didn't last long enough for a photo. I had a cold brew over ice and my wife enjoyed one of the tea shakers. It was a perfect summer drink. I'll be back very soon. Thank you!!! - Joey Baggz read more

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Excellent coffee, great location and very friendly staff. I was shopping in that area, and needed a quick "pick me up" , so I decided to check them out. I ordered a caramel macchiato and a cherry danish. Everything tasted delicious!!!! The service was quick, and the atmosphere was quiet. (Just how I like it) I sat outside , to enjoy the weather. They had lots of shades, so don't worry. First time there, and I'll definitely be back! Thank you! read more

Peet's Coffee - Who drinks caramel macchiato @ 1:47pm - Coffee & Tea Near Me - Las Vegas, Nevada

Coffee products were good. The service was slow and we didn't receive one of our iced coffee's.I couldn't understand what happened.

My new favorite coffee shop! I always get starbucks but i saw this place and was super excited to try it lol im so glad i did! The coffee is so much better and flavorful! Made to order fresh brewed coffee that tastes like heaven in a cup. I ordered the Iced Havana cappuccino and it was so good i need this everyday good lol im hooked ! It was made perfect no flaws. You can taste the quality nothing really compares.... i wont be getting starbucks thats for sure i now will only get my iced coffee from Peets :-) lol read more

Peet's Coffee - iced Havana cappuccino :-) yum - Coffee & Tea Near Me - Las Vegas, Nevada

I've been here three times in the last couple of weeks. The service is quick and friendly. The drinks have always been good. I have a different one each time. Is roomy with lots of tables and conversation areas inside. There is outdoor seating and a drive thru. The cafe is only open until 5 pm and I wish it was open longer. The drive thru is open until 7pm. It's a great place to do some work, art, read, catch up with friends. The seating is very comfortable. Better than most coffee houses. read more

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