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    Pegasus Motor Group

    5.0 (7 reviews)
    Closed 9:00 am - 6:00 pm

    Services - Pegasus Motor Group

    Car brokers

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    Toyota of Downtown L.A

    Toyota of Downtown L.A

    2.9
    (1.3k reviews)

    I had an excellent experience with Toyota of Downtown LA. From start to finish to purchase a new…read moreRav4 2026 and the entire process was handled with professionalism, efficiency, and great attention to detail. Everything was done promptly, and the team made sure I felt comfortable and informed every step of the way. A special thank you to Ben Girmay, who truly made this experience outstanding. He was knowledgeable, reliable, and made the whole process smooth and stress-free. His professionalism and dedication really stood out. My family and I are very grateful for the support and top-quality service we received. I highly recommend Toyota of Downtown LA to anyone looking for a seamless and trustworthy car-buying experience!

    Before reading, please note this will be a lengthy review, but it is very detailed and accurately…read morereflects my experience. I have purchased two vehicles from this dealership. My first experience was average overall nothing particularly stood out, but there were no major issues either. My second purchase is where I ran into significant problems. My salesperson, David, was great and I highly recommend him. He assisted me with both vehicles and provided solid service throughout the sales process. However, my experience with financing was very disappointing. The finance representative I worked with the second time, Oscar Ovega, did not provide clear communication or proper follow-up. After my vehicle was involved in an accident and declared a total loss, I went back to cancel my warranty. I was told the process could take up to a month and that I would be kept updated, but I never received any follow-up despite reaching out via email. When I returned to the dealership, another employee informed me that the cancellation had not been handled and assisted me with submitting it. Unfortunately, this led to further issues. My GAP insurance was canceled without my request, first of ALLL who thinks of yeah ima cancel my GAP after being in a total loss NO ONE CORRECT. ( I couldn't get my gap back after telling me they will ) while my warranty remained active, which caused additional delays and confusion. I later worked with Arturo, who initially seemed eager to help and assured me he would keep me updated. He provided his phone number and email, which I appreciated. However, despite me reaching out multiple times through both text and email, I did not receive any responses. My messages showed as read, but there was no follow-up, and my calls were consistently declined or unanswered. This added to the frustration and lack of communication throughout the process. The only positive experience during this situation was working with Denyss, who was extremely helpful despite not being my assigned finance representative. She took the time to properly review my case, confirmed that my warranty had in fact been submitted earlier without my knowledge, and followed through to ensure it was finally processed correctly. I truly appreciate her professionalism and willingness to step in. At this point, the warranty funds have been sent to Toyota, but I am still waiting for final resolution. I have attempted to follow up multiple times with Oscar and the manager, Kendra, but communication has continued to be lacking and timelines have not been met. Overall, I cannot recommend this dealership based on my experience with their finance department. If you do choose to come here, I strongly recommend working with David for sales and Denyss for financing. It is unfortunate, as I had previously recommended this dealership to several people who went on to purchase vehicles here. Based on my recent experience, I will no longer be recommending them.

    Volkswagen of Downtown LA

    Volkswagen of Downtown LA

    4.1
    (1.5k reviews)

    Thank you, Rami! He made our entire car-buying experience seamless and stress-free from start to…read morefinish. He welcomed us as soon as we walked in and made us feel comfortable throughout the process. This experience was unlike any other. Coming from the dealership industry ourselves, we knew the process could take some time, but Rami made everything smooth and enjoyable. He was genuinely focused on providing excellent customer service. Buying a car can often be stressful, but Rami made it a pleasant experience. We highly recommend working with Rami at Volkswagen of Downtown LA. Thank you again for the outstanding service! -Ryan and Karina

    Where do I even begin. After servicing our cars here multiple times, this will absolutely be our…read morelast visit thanks to Martin Alvarez and this service department. We were first quoted $2,991.85, which we paid, only to later be told there was a "mistake" and they refused to release our car unless we paid an additional balance. After speaking with the actual manager, Danny Chavarria, the amount was suddenly negotiated down, which made the entire situation even more frustrating and questionable. They also claim every vehicle receives a courtesy multipoint inspection, yet our rear brakes were never properly documented even though they were dangerously low. We had to take the car elsewhere for repairs. To make matters worse, our Disneyland annual pass magnets went missing while the car was in their care, and despite multiple calls, emails, and texts, nobody has responded. We also discovered a large bolt stuck in the front passenger tire immediately after getting the car back. The lack of honesty, accountability, and communication is unacceptable. I would strongly recommend others avoid this service department.

    Los Angeles Chrysler Dodge Jeep Ram

    Los Angeles Chrysler Dodge Jeep Ram

    3.4
    (1.4k reviews)

    I have been researching the BMW X6 for a while because of its body style and performance. We…read moreinitially visited our local dealer, and while the sales rep was very friendly, the deal just didn't come together. This past Friday night, I was browsing online and must have clicked on a vehicle because around 7 p.m. I received a call from John Morovitz at LACDJR regarding a car I had inquired about. Since they're located in Los Angeles and we're in Bakersfield, I was hesitant to make the drive without knowing a deal was solid. John and the team went above and beyond, working overtime that Friday night. By Saturday afternoon, we were there picking up my new car! We definitely recommend this dealership, they will make it happen. One very satisfied customer!!!!!!!!!!!

    Huge shoutout to Preston, Curtis, Erick and Devonte at LA Chrysler Dodge Jeep Ram for an amazing…read morecar-buying experience! From start to finish, they were professional, straightforward, and genuinely helpful. There was zero pressure, no runaround, and everything was explained clearly. They truly go above and beyond to make things happen- even with credit challenges or roadblocks, they don't give up and work hard to get you into a car. I felt supported the entire time and truly felt I was in great hands. If you're looking for a team that's honest, hardworking, and actually cares about helping you drive off the lot, I highly recommend asking for Preston, Curtis, and Devonte. For financing, Erick was the best! Great people. I absolutely love my new Jeep and couldn't be happier with the experience!

    Audi Downtown LA

    Audi Downtown LA

    3.8
    (852 reviews)

    any audi dealer can sell cars - audi makes great cars! but…read moreaudi downtown la has the most professional service department of any audi dealer i have used in: nj, ma (e&w) or ca (nors) i've bought or leased 8 audis since 2001. 21 scheduled services, 3 unscheduled repairs, and 1 recall. most of these years i had at least 2 audis (2 mercedes & a macan as well) audi downtown la did service on my 1st audi, an 2006 allroad (reached 120k) and i met val. he immediately booked my appointments whenever i call. he listens to any concerns and reports exactly what they find and his recommendations. he has never replaced parts which had not reached their replacement time unless they were defective in any way in which case he covers them by warranty. the service is completed when promised unless a part is not available or the review detects unexpected wear or problems in such case he provides loaners. this week they texted me a video showing every check point and narrated by the mechanic. produced like one would expect in hollywood! i could see the working parts and received a summary report with tread & brake-shoe measurements. val is a no nonsense pro and he realizes my time is valuable. polite and detailed and always appreciative. 2007 & 2008 i drove my allroad cross country just to let val and downtown do my service when i should have done in princeton audi. val was worth it!(my daughter in usa). every time i drive away from audi downtown la.........i feel like i'm driving a new car!!!

    *** Mixed feelings abt Audi DTLA service. ***…read more Service Dept is clearly overwhelmed here since cars are lined out to the street even at ~11am, despite the fact that appointments required. This caused my oil change to last +3 hours. -1 star So I'd definitely not recommend waiting for car. That said, the service rep and service team did do an excellent job once inspection was made. Courteous professionals thru the entire team. Service did find a coolant leak upon inspection. Cost to repair: $4800. C'mon, I am not the one. I chuckled and told the guy that I'll just have to use a $10 stop-leak product til engine failure. ;p - 1 star Lobby comfy, coffee selection good, WiFi works, bathroom clean, and showroom is bright + airy. So if you wait, definitely bring a laptop to work. Otherwise prearrange a loaner car in advance. *** Overall good yet price + time too much. ***

    Felix Chevrolet

    Felix Chevrolet

    3.2
    (839 reviews)

    Thank you Agustin!…read more My 2019 Chev Colorado Z71's air conditioner had stopped blowing cold air so I took it in to get it looked at. Turns out the AC Compressor was failing and needed replacing. Luckily it was covered through my third party insurance/warranty policy. Agustin took care of everything. Seamless hand off of my truck, quick availability of a rental, communication with my third party insurance, and a freshly car-washed pick up of my truck with ice cold AC blowing. I don't think my experience could have been any better, and it's really thanks to the trustworthy and transparent experience Agustin Milan and his team gave me. Even with all of my questions, he kept me feeling calm and confident about the process. Thank you Agustin and team!

    Hello Julio R. (Service Advisor),…read more I wanted to take a moment to express my gratitude for your help in facilitating the repairs on my Chevrolet Volt. Your professionalism, communication, and willingness to stay on top of the process made a big difference. I'll be honest it was frustrating not knowing the cause of my vehicle needing repairs and things didn't start off smoothly, but the way you handled everything and ensured the repairs were completed the right way truly stood out. I appreciate your follow through and the effort you put into making sure my vehicle was taken care of. This was my first experience bringing my car to this location for repairs, and because of the service you provided, I will definitely be returning for future service needs. Thank you again for everything.

    Pegasus Motor Group - carbrokers - Updated June 2026

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