Thank you for excellent sales Juan Galindo. We bought the car from one month ago. We look for…read moreseveral dealers and like the car in this dealer very well. Juan is a warmth and a helper. We are very busy for those day. He kept the car for us several day. We didn't think of that. He introduced the performance of the car for us Meticulous. We thank you for Juan again.

Great experience! Freddy was absolutely amazing! Very smooth easy process and the deal on the truck…read morewas amazing. Couldn't recommend them enough!

Was picking up our nissan kicks from the whop. Julia was really helpful, I recommend coming hereread more

Great service. Julia was very helpful and courteous. We were getting our car serviced and we were…read moreout of there quickly.

Thank you, Rami! He made our entire car-buying experience seamless and stress-free from start to…read morefinish. He welcomed us as soon as we walked in and made us feel comfortable throughout the process. This experience was unlike any other. Coming from the dealership industry ourselves, we knew the process could take some time, but Rami made everything smooth and enjoyable. He was genuinely focused on providing excellent customer service. Buying a car can often be stressful, but Rami made it a pleasant experience. We highly recommend working with Rami at Volkswagen of Downtown LA. Thank you again for the outstanding service! -Ryan and Karina

Where do I even begin. After servicing our cars here multiple times, this will absolutely be our…read morelast visit thanks to Martin Alvarez and this service department. We were first quoted $2,991.85, which we paid, only to later be told there was a "mistake" and they refused to release our car unless we paid an additional balance. After speaking with the actual manager, Danny Chavarria, the amount was suddenly negotiated down, which made the entire situation even more frustrating and questionable. They also claim every vehicle receives a courtesy multipoint inspection, yet our rear brakes were never properly documented even though they were dangerously low. We had to take the car elsewhere for repairs. To make matters worse, our Disneyland annual pass magnets went missing while the car was in their care, and despite multiple calls, emails, and texts, nobody has responded. We also discovered a large bolt stuck in the front passenger tire immediately after getting the car back. The lack of honesty, accountability, and communication is unacceptable. I would strongly recommend others avoid this service department.

All the managers (sales, service, and general) are exceptional!!!…read more Jonathan in sales gives world class customer service!! I love coming here and never feel rushed.

i've always had a good experience with the team at kia dtla! i actually like coming in for service…read morebecause everyone is so helpful. rey was the agent who helped me with my car service this last time and he was really understanding of my needs and explained everything needed for my 18 month check up. i probably could hunt around for some deals or local shops but i just like doing it in house at the dtla location. plus they give me a ride home so i can get things done!

Had a great service experience with Jeffrey at the service department , He made sure everything…read moregoes smoothly up till when I picked up the car. Vicky the service manager also is the best as she also made sure that I received the best service experience. I definitely recommend Downtown la porsche service department .

Had the pleasure of getting parts from DTLA Porsche. Lowest…read moreprices, best service. Every staff member was so welcoming and kind. Beautiful showroom too!

I have been researching the BMW X6 for a while because of its body style and performance. We…read moreinitially visited our local dealer, and while the sales rep was very friendly, the deal just didn't come together. This past Friday night, I was browsing online and must have clicked on a vehicle because around 7 p.m. I received a call from John Morovitz at LACDJR regarding a car I had inquired about. Since they're located in Los Angeles and we're in Bakersfield, I was hesitant to make the drive without knowing a deal was solid. John and the team went above and beyond, working overtime that Friday night. By Saturday afternoon, we were there picking up my new car! We definitely recommend this dealership, they will make it happen. One very satisfied customer!!!!!!!!!!!

Huge shoutout to Preston, Curtis, Erick and Devonte at LA Chrysler Dodge Jeep Ram for an amazing…read morecar-buying experience! From start to finish, they were professional, straightforward, and genuinely helpful. There was zero pressure, no runaround, and everything was explained clearly. They truly go above and beyond to make things happen- even with credit challenges or roadblocks, they don't give up and work hard to get you into a car. I felt supported the entire time and truly felt I was in great hands. If you're looking for a team that's honest, hardworking, and actually cares about helping you drive off the lot, I highly recommend asking for Preston, Curtis, and Devonte. For financing, Erick was the best! Great people. I absolutely love my new Jeep and couldn't be happier with the experience!

any audi dealer can sell cars - audi makes great cars! but…read moreaudi downtown la has the most professional service department of any audi dealer i have used in: nj, ma (e&w) or ca (nors) i've bought or leased 8 audis since 2001. 21 scheduled services, 3 unscheduled repairs, and 1 recall. most of these years i had at least 2 audis (2 mercedes & a macan as well) audi downtown la did service on my 1st audi, an 2006 allroad (reached 120k) and i met val. he immediately booked my appointments whenever i call. he listens to any concerns and reports exactly what they find and his recommendations. he has never replaced parts which had not reached their replacement time unless they were defective in any way in which case he covers them by warranty. the service is completed when promised unless a part is not available or the review detects unexpected wear or problems in such case he provides loaners. this week they texted me a video showing every check point and narrated by the mechanic. produced like one would expect in hollywood! i could see the working parts and received a summary report with tread & brake-shoe measurements. val is a no nonsense pro and he realizes my time is valuable. polite and detailed and always appreciative. 2007 & 2008 i drove my allroad cross country just to let val and downtown do my service when i should have done in princeton audi. val was worth it!(my daughter in usa). every time i drive away from audi downtown la.........i feel like i'm driving a new car!!!

*** Mixed feelings abt Audi DTLA service. ***…read more Service Dept is clearly overwhelmed here since cars are lined out to the street even at ~11am, despite the fact that appointments required. This caused my oil change to last +3 hours. -1 star So I'd definitely not recommend waiting for car. That said, the service rep and service team did do an excellent job once inspection was made. Courteous professionals thru the entire team. Service did find a coolant leak upon inspection. Cost to repair: $4800. C'mon, I am not the one. I chuckled and told the guy that I'll just have to use a $10 stop-leak product til engine failure. ;p - 1 star Lobby comfy, coffee selection good, WiFi works, bathroom clean, and showroom is bright + airy. So if you wait, definitely bring a laptop to work. Otherwise prearrange a loaner car in advance. *** Overall good yet price + time too much. ***

Wonderful service and great sales representative Fernando Enriquez. Helped us so much! We are so…read morehappy with the car! Truly amazing experience!

Bait and switch. Call for information to make sure the car we are interested in is available. They…read moresay it is. We get up in the morning we look online Car is available online still. So we call the dealership,car is available. We arrive an hour later and test drive the car as it's available. We walk from the test drive with the salesmane into the dealership and sit down to talk numbers. Salesman gets the manager that greeted us and introduced us to the salesman. He goes through the whole sales pitch if we can make a deal would you like to buy the car. We tell them yes and he sees the internet price that we saw and he said no problem. He asks will you be financing? We say no we will be paying cash....... suddenlythe car is not available. Manager claims the car was just sold to "Infiniti or something" . Tries to brush it off. In other words it's a bait and switch and they have no intention of selling the car at the stated price. FTC worthy deceptive CDMV , CDJ complaint to follow. This happens in California way too often. Your best bet stay away from this type of behavior take your business elsewhere. Don't waste your time don't waste your gas. And for good measure on the test drive the vehicle ran out of gas.