Great doors but if they break, Pella does not have a repair person in Tucson...also, getting a hold of someone at Pella to even think of fining a repair person is virtually impossible. You have to do it thru the internet and they never get back to you (I have requested repair 5 times over the last month without any communication from Pella). Great doors but don't but if you live in Tucson as they have terrible if no existent repair service read more

Very disappointed. I have sold PELLA for years. FANTASTIC window and brand and I still sell them. After my recent experience, I see there has not been a review in a while which surprises me. When visiting this showroom, the owners wife that runs it was great and knew the product, showed me what I wanted, needed etc. I had her husband Stuart the owner of this franchise store out to my home to give me a cost on replacing all my 25 windows, this being two weeks before the price increase March 5, 2024 which he knew I wanted to finalize before this increase. He was at my home for over two hours and I am a 40 minute drive from their showroom mind you. I never heard back from him, not a call, not a text, not an email with any costs and missed my dead line with him. A week before the deadline, I ended up calling my PELLA sales rep in California where I had just moved from that I would buy my windows from for my clients. I provided her my list of window sizes, including options I needed for my home. I received my quote and order within a day. So where do you think I have ordered my windows from? It was not through this store in Tucson, it was from California and I am also getting free delivery as well to my home. I hope those dealing with the local store in Tucson has better customer service than I did. As for the Windows, if you are looking for PELLA, the windows are wonderful so do not let the franchise store if you have received bad service make you look down on the product find another PELLA dealer they are out there. Now I know I can still be able to order my windows from California and get them here in Tucson now. read more

It took ten years, three separate installation dates and over $36,000 dollars but I finally had 21 Pella fiberglass replacement windows and 2 sliding patio doors installed in my home. Chris Berg was my salesman each time. He is truly an outstanding sales person and I think it says something about the Pella Windows in Tucson company itself when they can retain a great sales employee for over ten years. I am very happy with Chris, the quality of Pella Fiberglass Replacement Window products and I am especially happy with the work from the sub contractors who installed my windows and doors during all of my installations over the years. They provided high quality installation work and left the job site clean and free of debris each time. What kept me from giving 5 stars today was the high price Pella charges returning customers for its middle of the road replacement windows. I had to budget carefully for years to save the money I needed to pay their high price...but I only wanted Pella Replacement Windows in my home because experience has taught me when you are doing home improvements, it pays in the long run to go with a quality company and a great product. read more

The entire Pella Door purchasing and instalation process was Excellent!!! Starting with the helpful and knowledgeable personel at the Oracle Road store, Chris the sales representative camera to our home to choose and place the order. The instalation was great. Oma was, very professional and detail-oriented, while Steve was very attentive to the entire process. I highly recomend anyone to purchase a door at this location. read more

Pella Windows & Doors - Front door - Windows Installation Near Me - Tucson, Arizona

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The installers didn't show to appointment and then when they finally showed they didn't install things correctly. The installers were scheduled four times in total for 2 doors. They were supposed to have given me a discount for all the hassle and they didn't. Would not recommend just based off the installation process. read more

Went to their showroom on Oracle and chatted with Stewart who was very helpful and answered all my questions. Had our appointment set up right away. Chris came out and helped us decided what type of windows would work best. He was very professional and helpful, a genuinely great guy! We are so thrilled with our choices and can't wait to have them installed! read more

I was a bit shocked when the salesperson from Pella came over. I had head they have good products. When I showed him the patio doors I was interested in replacing, without even measuring his first statement was these are going to be very expensive. He wanted to know what other quotes I had gotten and from what company. He seemed to have an attitude and left my house within 15 minutes. Not impressed there are other great companies I would rather support. read more

I've hired these guys a couple of times for a couple of different projects. Overall my experience with Pella and the staff at Pella have been good and positive (with only one or two exceptions and that was while trying to get something covered by the warranty which turned out to be kind of a pain.) The other issue I had wasn't directly because of Pella but rather indirectly because of a subcontractor they hired-- they subcontracted out the installation to another local company, which led to a strange experience for me (one of the workers was very, very rude, and behaved strangely and made me uncomfortable to the point that I didn't want him in my house.) However, overall my experience with Pella and most of its employees has been good and I will continue to hire them in the future unless they give me a reason not to. Their customer service is much better than many of the other local window & door stores that I talked to, at least in my opinion. I also feel like I can trust Pella to stand behind their work, which is important for me. Overall I recommend them and I will be calling them again in the future. read more

We moved into a house with Pella windows, and one of the latches has been misbehaving. Stopped in to see if the folks here had any ideas, and got, well, a complete troubleshooting tutorial on our windows from the whole office. Above and beyond, and deeply appreciated. read more

Scheduled an appointment with this location to have them repair two sliding glass doors at my house. There were some problems with the scheduling/part availability but once I spoke with someone at the main office everything was resolved and they were super understanding. Although this wasn't the smoothest appointment/repair they went above and beyond and that is what really matters. Mistakes happen, it is a part of life. What is important is how you handle mistakes and make them right. Pella Windows and Doors went above and beyond to make sure I was happy and the job was completed. read more

I have dealt w/PELLA since 2007+/-. All my windows and doors are custom Pella. Today after my latest experience I decided to let other consumers know more about this company. I've signed 6-7 contracts w/them. Windows and doors were installed as I could afford them. Pella does not use their own staff to install, they hire sub-contractors. Oh, the first door was installed by an employee and he did such a bad job he was fired. ALL of their sub-contractors did lousy work. I threatened to file a complaint then, but I did not. This week I contacted them bc I need stain for my walnut door ... the panels have shrunk and I need to touch up. To buy the stain, I was sent a NINE page contract that needed to be signed (it was waived) and the cost for the QUART was $248/the contract (and I have to pick it up). I complained and got the price to $168 (for ONE quart). No, you can't get a match at Lowe's or HD. Based on the 15 yr record that I've had w/Pella I would not ever buy their product again, and the product is great ... it's the service and how they gouge their customers after installation that is troubling. I also needed some moldings (no they are not standard either and I could not get them a HD or Lowes) ... you have to special order (sign a 9 page doc) etc. They are not worth the trouble. Don't get sucked in by their glossy ads and slick sales people. They are not easy to do business after a contract is signed and yes you will be angry when you see the costs. NOT worth it and I would NOT buy Pella again. read more

We had our windows replaced with Pella windows and they were installed this past few days. I have had Pella windows in previous owned home, and knew I was getting a good product. The service was scheduled for 2.5 days and they were completely installed in that timeframe. Service techs were Diego and Patrick and both represented Pella very well. I HIGHLY recommend Pella. From the first sales call to final installation, everything went as expected. read more